Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Pros: "Crew was good"
Cons: "Less gate changes"
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Cons: "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
Cons: "going through customs at the airport until barcelona takes in inordinate amount of time."
Cons: "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Cons: "The airline"
Pros: "Sat in exit and it"
Cons: "same as above. Was not on this flight"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Cons: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Pros: "Our seat was in a row with more leg space and this was wonderful for my husband who is tall. Also the entertainment system was great and the crew very nice."
Cons: "The food in this flight was TERRIBLE! It had been a long time since I had had such poor food on a flight. Also the delay on this flight made us miss our connection to Madrid and navigating Heatheow was a bit of a nightmare."
Pros: "Crew is very nice, we were on time and baggage didn't get lost for once."
Cons: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Cons: "51/2 hour delay!! Should have brought in another plane."
Cons: "No entertainment, nor food"
Pros: "Didn't fly."
Cons: "Didn't fly. Rented a car because this flight was delayed for no weather related issue."
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "On time!!"
Pros: "I was able to sit with one of my family members. Nice leg room, great movies to wathch"
Cons: "Boarding was chaotic."
Pros: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Cons: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
Pros: "The seat I was given was very comfortable Entertainment was good selection"
Cons: "Food was cardboard, not terribly exciting, the cold air was too much and then it became it really warm - not sure what that was"
Pros: "Very smooth trip from beginning to end."
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "Flight was delayed but that worked out well for me because my earlier flight was delayed"
Cons: "I've been on a lot of flights but for some reason the seats in this aircraft felt really close, uncomfortably close"
Cons: "No priority boarding for people with babies and toddlers"
Pros: "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
Cons: "Food and comfort"
Pros: "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
Cons: "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
Cons: "The selection of movies and tv shows was very poor. The plane was packed and the seats uncomfortable. The flight was delayed so we missed our connection and none of the staff could tell us where to go for more information.The worst international flight I've ever experienced."
Pros: ". ."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Pros: "The entertainment is modern and had a good mix of movies and music."
Cons: "It was crowded and and hot. I couldn't stand to go to the bathroom because the seat in front of me was leaned so far back."
Pros: "Flight on time"
Pros: "Friendly staff, on time"
Cons: "No issues"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "We chose the seats with 6 inches more legroom - well worth it! We slept comfortably on the flight."
Cons: "It's always difficult getting comfortable with a stranger ext to you, but overall it was a nice quick flight."
Pros: "All was fine,"
Cons: "The plane was very old"
Cons: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Pros: "Quick and efficient flight and service"
Cons: "Delays in departing and arriving at Reagan National due to conflicts with runways or planes still in designated areas."
Airlines flying from Manhattan to Vermont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights