Unprofessional stuff at airport terminal 3. We arrived at terminal 2,5 hours prior to departure. Flight was delayed for 6 hours. Airline didn't nt even bother to text or email about that delay. Disorganized airline.
everything. flight was late. no response from staff. I ended up paying more than my ticket fare to have package allowance. my ticket was 3844 p and the package allowance was 4733 p. total rip off. will not fly in AirAsia again. simply stupid annoying experience.
The price was low, but I believe there were other airlines in the same price range.
Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time.
Flight was delayed over four hours. Ground staff had no information and made no announcements. They just kept pushing back the estimated boarding time. This meant we had to hang around the gate for what felt like indefinite delays. Food vouchers only valid at poor selection of available providers.
knothing i purchase the ticket for family who could nue the tickets because the doctor did not allow her to fly the customer care people thier showed know compasion toward this matter , could not get refunf or know one else was allow to fly this is the worst airline ever i would never never never recomend this airline to anyone poor all around serice from the top to the bottom of service no compassion for the customer even until death how sad is that but in the end hope u all find time to give jesus some love i pray for u all
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