Pros: "Cree was horrible handling the delayed flight eventually postponed until the next day"
Cons: "Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning"
Pros: "They treated me super great"
Pros: "Fruit and bread was good"
Cons: "The sandwich wasn’t good"
Pros: "Everything ran smoothly"
Pros: "The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything"
Cons: "More options in the food"
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Pros: "Leaving and getting on time"
Pros: "Overall service beats One World"
Cons: "flight was delayed 30 mins"
Pros: "Ir was ok"
Cons: "It was noisi. Entertaiment components are bad."
Pros: "The crew was very nice and attentive."
Cons: "The food options were too heavy. I had the cheesy ham pasta and there was powdered cheese on the sides that was very unappetizing. My chair was broken and wouldn’t hold its position when reclined and would snap back up or fully recline making it both frustrating for myself and the guest behind me."
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Pros: "yes, it was amazing"
Cons: "nothing, everything was excellent"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Cons: "No tenían almohadas para nuestro bebé, las auxiliares de vuelo poco amables."
Pros: "Service great, the tickets include 2 pieces of luggage. Great food on flight. Seats super spacious and lots of entertainment on flight. Highly recommended"
Cons: "We left half an hour late and they didn’t tell us why even thouywe were on board. But we arrived on time."
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Cons: "Perdimos dos dias en cali por culpa de avianca Mal servicio no ayudan siguen con la huelga de pilotos En el vuelo de regreso nos dieron otro avión alquilado de otra compañia. Incomodo Nunca mas viajo en Avianca"
Pros: "The small delayed"
Cons: "The bad service of the people"
Cons: "All was great"
Cons: "Flight delayed twice; lots of confusion; no straight answers."
Pros: "The flight was delayed also, so I was able rest on the plale to relieve my stress."
Cons: "No one at the airport could tell me ehere to go for my connection.to Categena. No one could tell me if the flight was delayed. I'm 64 years old you can imagine me running through airpor to find gate 22 for my fligjt to Cartagena.. I was so stress. I considered myself a n independent flyer, but this trip got me flustered. Good news, I'm having a wonderful time. Ill be back."
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Cons: "the aircraft. kind of old"
Pros: "People tring to help"
Cons: "The airport lacks information for flights and for travelers"
Pros: "Having the option to watch TV and being fed a meal was nice. The aircraft was more comfortable than the one we had just flown on, so that was a plus as well."
Cons: "Like any flight, it is almost impossible to sleep, which we were hoping to be able to do since we flew overnight."
Cons: "They changed my flight. The dates were so bad that I didn't take it. I filled the refund form , but I'm not even sure it's going to wrk"
Pros: "You’re website sucks I bought a ticket from your website and it got cancelled and I never got the notification in my email I got the news at the airport That’s what I will tell all my family friends and everybody that I know how your crappy service really is"
Pros: "Refreshments were very good."
Pros: "Excellent service can't ask for more"
Pros: "Good service and on time"
Pros: "Right on time....."
Cons: "The flight was delayed"
Cons: "You broke my lugage and nobody took care of this situation."
Pros: "Perfect with no problems. Everything was on time."
Pros: "Perfect with no problems. Everything was on time."
Pros: "Everything was good"
Pros: "Staff was friendly"
Cons: "Seats were clunky, I couldn't recline my seat during a 10 hours night flight."
Pros: "Excellent service"
Cons: "Ran out of one option so had to settle for a meal in which I was allergic too."
Pros: "Overall I love flying of them. The items that I have given them a lower grade or not important to me. The crew was terrific. The planes are excellent. And I love being with them. The US customs area is terrible at Fort Lauderdale airport. It's a shame they haven't made the experience going through there much better."
Pros: "The comfort and service"
Cons: "Everything was ok"
Pros: "Even for 3 hour flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.! Also... No attitude from the flight attendants like American Run companies. where grand ma gets nasty after she hears you have an accent and dare to ask for extra water...."
Cons: "flight was scheduled mzl to bog 10:46 am, bog to mia 2:07 pm, when I arrived to airport in mzl I was told flight had been cancelled, I was not notified I literally had to beg and show that I have multiple sclerosis , I had to show medical records in order to be put in the next flight so I would not lose my connection to mia."
Pros: "Food was decent."
Cons: "Hot airplane. Crowded seats. Rough landing. Unhelpful staff."
Pros: "The staff, including the gtound staff was very helpful"
Cons: "Customer service, attention"