|Flights Arrive in||Honolulu|
|Flights Depart from||Marquette Sawyer Intl|
|Airlines||American Airlines, Delta|
Pros: Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad.
Cons: The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available.
Pros: Inflight movie, friendly crew
Pros: This flight crew were upbeat and all smile. They definitely know what customer service should be.
Cons: Only pretzels for food when you’ve been on a plane all day didn’t make me happy.
Pros: Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.
Cons: Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.
Cons: I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous.
Pros: The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight.
Pros: We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day
Cons: Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant.
Pros: On time departure and arrival
Cons: Paying for seats
Pros: The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!
Pros: Friendly and Professional Crew
Cons: Snacks were a bit boring & no tv’s onboard.
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