Flying between Los Angeles and Marseille will take minimum 18h 25m and will require at least one stop.
In the last 72 hours, the cheapest one-way ticket from Marseille to Los Angeles found on KAYAK was with Turkish Airlines for $507. United Airlines proposed a round-trip connection from $527 and Iberia from $612.
Yes, you'll most likely have to show a valid passport before boarding the plane in Marseille and on arrival in Los Angeles.
If your flying dates are flexible, you should consider flying to Los Angeles on a Friday, as we generally find the cheapest rates on that day for this route. On the other hand, Wednesday is the most expensive day to fly from Marseille to Los Angeles. For your return ticket, we recommend flying on a Friday and avoiding Wednesdays for the best deals.
On your way to Los Angeles, you’ll fly out from Marseille. You’ll be landing at Los Angeles.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Marseille to Los Angeles.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back to Marseille with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from Marseille up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Read more about Turkish Airlines
Pros: The planes took off and landed smoothly and without crashing
Cons: The connection time allowed in Istanbul was too short. Anything less than 2.5 hrs is too short. Covid social distancing was a joke in Istanbul and the business class boarded with everyone else - the airline run out of meals in business class!!! I will not fly with TK again.
Pros: Crew was amazing, very attentive to our needs flying with an infant.
Cons: Boarding process
Cons: Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food.
Cons: Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either.
Pros: Nothing. This was the worst flight I've been on in years.
Cons: The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years.
Cons: Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so.
Pros: Crew was exceptional. Very polite and helpful. Flight was on time.
Cons: Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies.
Pros: Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference
Pros: Excellent food and service.Very comfortable flight.Crew was great.
Cons: Check in staff not so friendly but process was OK
Pros: I really liked the selection of food, beverages, and movies
Cons: Economy is SO cramped for such a long flight.
Pros: The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections
Cons: The food service movies the crew
Pros: Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great.
Pros: The food was good and the entertainment was fine.
Cons: After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life.
Cons: THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing.
Pros: The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight.
Cons: The seats are cramped just like any other airline.
Pros: Finally loved that they had a vegan sandwich for me!
Cons: We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard.
Cons: More service with flight attendants walking around to offer drinks would have been better
Pros: friendly service, excellent crew, comfortable seats Actually it was my daughter recommendation to fly Turkish Airlines as she flies it almost exclusively We love Turkish Airlines As for Istanbul airport, I had an excellent experience while transiting. Well equipped, clean, nice restaurants and food Good experience overall I loved my flight
Cons: turbulence throughout but this is beyond your control I know, we just had nasty weather not on our way from Los Angeles to Istanbul though
Pros: It was great. I told everyone about it.
Pros: The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens.
Cons: An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs.
Cons: You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense.
Pros: The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!
Pros: 1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!
Cons: I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle.
Pros: Food lemon juice entertainment and staff in general
Cons: Seats are very tight and availablty of drinks is limited during flight. They ran out of water
Pros: It was a fine flight
Cons: Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid
Pros: I liked the food and the crew and the entertainment.
Cons: I didn't like the trip two hours late.
Cons: Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation.
Pros: Service on board was terrible...
Pros: Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good
Pros: Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff.
Cons: Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier.
Pros: Quality experience all the way around
Pros: Food; power outlet.
Pros: Leg rooms are much smaller compare to other airlines.
Pros: Good food Good service very good entertainment
Pros: Crew works very hard to provide good service.
Cons: Once again, there was a bathroom out of order.... this puts too much use on the others and it showed. Late start again, too.
Pros: As before, as far as airline food goes, Turkish has above average meals.
Cons: This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie.
Pros: they are good thank you very mush
Pros: Great service overall
Pros: Very bad experience i have to think twice before I book airfare now !!
Cons: They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!
Cons: This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!
Pros: We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again.
Cons: The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep.
Pros: The comfort level was good. I liked the meal in economy and I was able to watch a new movie.
Cons: The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime.
Pros: Direct flight is good. Dinner was good.
Cons: Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side.
Pros: Service n presentation. On time departure n food auperb.
Cons: Some entertainment screen not working.
Cons: Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline
Cons: Too hot inside the aircraft
Pros: Seat was comfortable and the food was decent.
Pros: Flight on time
Cons: UAL sucks, as expected.
Cons: (1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance.
Pros: The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!
Cons: The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!
Cons: The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying....
Cons: Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it.
Cons: The service
Cons: Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience
Pros: Wider economy seats
Cons: Metal box impedied foot space for 15 hours and monitor froze several times during flight
Pros: The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time.
Cons: The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket.
Pros: Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.
Cons: Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.
Pros: It is so nice to flight on board a plane were the staff knows what to do.
Cons: First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail.
Cons: The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor
Pros: On time-well organized!
Pros: Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though.
Cons: The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently.
Cons: The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class.
Pros: Amazing service.
Pros: The downstairs lavatories are genius!
Cons: I could not get any information in Moscow until arriving at the airport.
Cons: One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name.
Pros: The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!
Cons: The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles.
Pros: service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good.
Cons: Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned.
Pros: The onboard staff worked throughout the trip taking care of the passengers.
Cons: The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed.
Cons: I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible.
Pros: Same as above
Cons: Same as above
Pros: The food, the crew, the cleanness and the entertainment
Pros: Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that.
Pros: Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck.
Cons: In flight announcements not loud enough and did not come over the headphones.
Pros: NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT.
Cons: SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT.....
Pros: Comfortable and smooth flight
Pros: Service,entertainment, and food. Easy check in
Cons: Cabin was too warm. No air vents in new aircraft so difficult to sleep.
Cons: See above
Pros: Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!
Pros: I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again.
Cons: The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok.
Pros: short hop--good
Cons: Food was not good. Seat leg room very uncomfortable
Cons: More current movie selection would be nice.
Pros: All meals provided were pretty bad. The premium economy seats are worth the extra money.
Pros: Flight was on an updated airplane. Liked the restrooms downstairs.
Cons: Was satisfied.
Pros: On the whole, classy service and comfortable The flight attendant who took the time to help me understand how customs would work
Cons: The flight attendant who said she'd get back to me when I had a question about connecting flights. Not only did she not get back to me, but with annoyance asked me hadn't I heard the captain's message on the loudspeaker. The captain had said to ask a flight attendant for further info, which is what I was trying to do.
Pros: Comfortable, crew are very helpful and cheerful.
Cons: Food isn't that good
Pros: Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast.
Cons: The selection and range of music could be improved, or may be it is just my taste within the genres on offer.
Cons: There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!
Pros: missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out.
Cons: if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board
Pros: Wrote my thoughts in the wrong section. See Milan to Frankfurt
Cons: Cramped seating in Economy
Pros: The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English.
Cons: Everything went smoothly.
Cons: They lost my suitcase
Pros: The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly.
Cons: Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out.
Pros: The food, the crew, the entertainment.
Cons: It was an excellent flight!
Pros: What I liked was smooth flight. And the fleece blanket.
Cons: Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat.
Pros: Punctual, efficient.
Cons: The food could be better.
Pros: crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A.
Cons: make sure that the crew is well rested and ready for a long flight.
Pros: The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved.
Cons: I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place
Pros: That's the only good thing.
Cons: Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant.
Pros: Liked that each seat had its own screen for viewing and the selection of movies.
Cons: We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room.
Pros: On time
Pros: I never got on this flight.
Cons: I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience.
Pros: The movies and the leg room seemed better then normal
Pros: Entertainment programs were the only positive
Cons: uncomfortable and cramp seats very low quality food Alcohol had to be purchased! Are you serious? This is an international flight!!!
Pros: More spacious than the flight to Madrid. Good was fresher good entertainment system.
Cons: Seats were a bit hard.
Cons: Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!
Pros: Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age.
Pros: The price of the ticket. The meals much better than other airlines.
Cons: Not being able to adjust my air conditioning
Pros: Entertainment content was good and made the long trip more pleasant. I got a seat in the emergency exit and had lots of space for my legs. Alleys are quite narrow although and the crew was bumping into my arm quite often but overall seating experience was good.
Cons: Boarding was very unorganized. It was difficult to understand the groups that were supposed to board. Overal check in process took too long. I arrived to the airport 3 hours in advance and finally made it to the gate when boarding started. Food can be improved as well. Had the pasta with spinach which consisted in some tortellini with very greasy cheese and way too many peppers. Second meal consisted in a sad croissant with ham and cheese.
Pros: the AC worked. the last flight had warm air from the vents
Cons: flight was delayed 3 hours to begin with.. it was unorganized....no apology was given whatsoever.. plane was a bit uncomfortable. flight crew looked unhappy..I like to see people smile.
Cons: I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco.
Pros: Only nonstop flight from Madrid to LA
Cons: Iberia, please renew your crew or give them some hospitality training
Pros: The extra leg room in the exit row. In spite of the fact we had to pay extra for it, it was well worth it. The crew was courteous and professional. The flight was on time.
Pros: The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags.
Cons: The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same.
Pros: I liked the inflight shower courtesy of turbulence and staff serving drinks
Cons: Not a British airways flight, but Iberia. No TP in the head
Cons: It was not British Airways, they put us on Iberia.
Cons: Horrible from beginning to ending.
Pros: Touch screen movies were nice
Cons: Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia
Pros: I liked the air crew and the media systems on the plane.
Cons: I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing.
Cons: 1 hour delay upon arrival die to no available gates
Pros: On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack.
Cons: I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly.
Pros: This was a long international flight so we got dinner, snack, and breakfast included. Food was decent, service fine, and entertainment selection was good. Also, since it was not a full flight, there was extra room and therefore a comfortable flight.
Pros: Excellent service!
Pros: new plane
Pros: I like that it was a plane not so big, and there was more space between seats (more leg room) than in similar flights overseas in British Airways planes; the crew was always very friendly and the entertainment very good, lots of good movies to chose from!
Cons: The only thing I really did not like of this flight was that it was delayed For about three hours, which affected my plans in the arrival destination
Pros: The entertainment was readily available.
Pros: My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later.
Pros: I liked their service and warm nature of the staff.
Cons: The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight.
Pros: Great selection of movies and the food wasn't too bad.
Cons: The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat.
Cons: the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay.
Pros: The crew was fabulous. Very friendly and accommodating.
Cons: Checking in and ordering special meal
Pros: The crew members always looked me in the eye and made me feel like a human being.
Cons: Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time.
Cons: poor WIFI service - would be nice to offer this for FREE.
Pros: I was moved to an aisle seat b/c there was a couple that wanted to sit together. I appreciated that food was provided, but it felt very rushed. I enjoyed the in flight entertainment as it helped the time go much faster. The crew was very nice and did their best to keep passengers comfortable.
Cons: The flight itself was probably the most turbulent flight i've ever been on. In addition, boarding and de-boarding took a long time. we had to just stand and wait for both - for a much much longr time that normal. They were able to make up the time in the air, but it felt unusually long to both board and de-board.
Pros: Very uncomfortable seat from Iberia Airline.The cushion was almost down to spring. Need to upgrade. Crew are not very helpful. Service is not good. Specially at the Airport, speaking English is very bad. I need an assistance to request for PRM ASSISTANCE for wheel chair, I don't believe that he don't speak English at all, Why would he be in that position. It should have bilingual person. I'm sure whether he pretend too I have walk back & forth to get help for information to have it translate to Spanish. All He does is make priority to all local people, it took one hour to get the wheel chair & then by transfer to intl national airport by bus took another hour, we check in @ 8:30AM by the time we get into the terminal was 12:30PM the flight leave 2 12:45PM. What a service. I will never ever flight with Iberia Airline. What a BAD service. Communication by itself is very very bad, the airline crew hardly can speak English. We have 6 people. We will definitely not recommend Iberia Airline. Thank you.
Pros: Love Kayak. Everything excelkent.
Pros: Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight.
Pros: The crew in Madrid was extremely helpful. We almost missed our flight because of traffic getting to the airport but they were able to help us check-in quickly and get our bags on board. We were honestly impressed by their efforts as we were very late. In addition the plane was comfortable and the entertainment offerinand were great. For such a long flight it barely felt that way.
Cons: The food could have been a little better but overall it was not bad and there were several small meals so we were never hungry
Pros: Crew was very nice!
Cons: Movies were boring...
Pros: We didn't die
Cons: Entertainment was not awesome at all. Flight attendant was in a bad mood, spilt soda all over my girlfriend without an apology and truly did not care.
Pros: The atention
Pros: Love the texting notices.
Cons: It was all good!
Pros: Easy bording
Cons: Everything was good
Cons: Social distancing in the seating, the flight was booked every seat.
Cons: Many other travelers were not wearing their masks and the flight was completely packed.
Pros: Flight smooth. Not too crowded.
Cons: Flight delayed.
Cons: The 5 hour flight was extremely full. No chance of social distancing. Did not feel safe for my family.
Cons: Aircon was too cool
Pros: the flight attendants were a breath of fresh air. truly great client service, genuinely friendly. every person working at the airport that i encountered on my way to my flight was rude, disassociated, and honestly seemed to enjoy being petty while at their job. the moment i arrived onto the plane, the male flight attendant that greeted me was so kind, made sure i was okay, and was a source of much needed sincerety during the entire experience, as were the rest of the crew. thank you thank you.
Pros: Clean modern plane
Cons: Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight.
Pros: My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee.
Cons: The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers.
Pros: Nothing, and I’m a very agreeable person.... Always
Cons: Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from.
Pros: On time
Cons: No snavks
Pros: My husband and i we want to seat next to each other
Cons: 1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally.
Cons: This airline was by far the worst I have used in years. Their staff, service and facilities need improvement
Pros: Entertainment and the crew
Pros: The international flight was very good. Staff were excellent and very friendly.
Cons: The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again.
Pros: Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand ).
Cons: Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight.
Pros: We got earlier than anticipated.
Cons: There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing.
Pros: Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge.
Cons: The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying.
Pros: Boarding was smooth enough
Cons: I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight.
Pros: The flight crew was attentive and polite.
Cons: Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless.
Pros: The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up.
Cons: Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke.
Cons: I got late to my next flight !! I loose my flight .
Pros: From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation
Cons: Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)
Pros: The flight attendants
Cons: Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc
Cons: That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience.
Pros: Personal, friendly service from the staff. Smooth flight and perfect arrival.
Pros: From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great...
Cons: When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm...
Pros: The in flight attendants
Cons: The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.firstname.lastname@example.org
Pros: Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness.
Cons: Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls.
Cons: I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?
Cons: several people assigned to the same seats, mine included. lots of last minute moving around.
Pros: Small plane
Cons: Air con too cold. Freezing inside the plane
Pros: Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space.
Pros: On board shows were good.
Cons: Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again.
Cons: The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit.
Cons: We were connecting to this flight after flying in from Rome. Initially we were scheduled for an 8:30pm flight, but after landing early asked if we could change to an earlier flight. They graciously bumped us up to a 7:30pm flight, which trimmed our 4-hour layover down to 3pm. Cut to 6:15pm...we find out that the flight is not delayed AN HOUR due to a "late inbound flight." Long story short, the 7:30pm flight ended up departed later than the 8:30pm flight we were originally scheduled on so we didn't get to LA until after we were originally supposed to!!
Cons: Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort.
Cons: There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey
Pros: Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight.
Cons: I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland.
Pros: Once in the air the flight was great.
Cons: 1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago.
Cons: Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines.
Pros: Absolutely nothing
Cons: Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances.
Pros: Not much.
Cons: had a 1 hour lay over at LAX. I travel with a Service Dog. I had taken him out to the doggie poddy area. I came back in and had to have my Boarding Pass checked. They informed me that I would need to have my Boarding pass stamped for my dog. It took them 20 minutes to take care of it, by now I was running short on time to get to my flight. As I went through Security, I saw the TSA agent remove my laptop from the bin on the conveyer belt. I saw him lower it to the floor (I thought he was putting it in my bag). It wasn't until I got to Abq. that I realized my computer wasn't in my bag. I have contacted United, TSA, and LAX police. None of them have done a thing.
Cons: The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip.
Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.
Pros: no remarks. everything fine for a short flight
Pros: Smooth flying so got some sleep
Cons: Clearer back-to-front boarding process
Pros: Brussels Airlines crew
Cons: Boarding was awful
Pros: The captain was able to make up much of the lost time spent boarding.
Cons: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.
Cons: Delays is Boarding No food and beverages
Pros: Seats were old, but very spacious and comfortable.
Cons: The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers.
Pros: The chairs were comfortable the staff was very attentive and nice
Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally
Pros: Helpful crew
Cons: No food except for purchase. Expected at least cup of coffee/crackers
Cons: Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.
Pros: The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman
Cons: Delay, nothing to eat, poor service !
Pros: Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!
Cons: Once in Houston took 30minutes to the luggage to be delivered
Cons: Worst entertainment system
Pros: Seats were comfortable, food was good, efficient and friendly service!
Cons: When I was trying to get in the line to check
Cons: Ofrecen un snack como parte del vuelo y no dan nada.
Cons: the fact I bought a new ticket
Pros: Not much. Flight was pleasant and smooth.
Cons: They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines.
Pros: Nice and easy
Pros: Safe flight
Cons: They dropped our connection. Took 3 hours to straighten it out
Pros: They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again.
Cons: Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles.
Cons: Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone .
Cons: Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee.
Pros: Got a free cup of orange juice
Cons: Was just a bit tired and irritable from the delayed flight before.
Pros: The food was tasty and it was nice to enjoy a glass of wine with dinner
Cons: Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building.
Pros: I had a comfy seat at exit row. The team was great.
Cons: Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess.
Pros: The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it.
Cons: The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it.
Pros: Flight was ok
Cons: The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long.
Pros: Nothing special
Cons: The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight
Cons: 4 hour delay
Pros: Fast Boarding
Cons: Was waiting for a lagguage over 30min at Tegel airport
Pros: It was on time, almost.
Cons: They needlessly took our carry on luggage and checked it in, even though the dimensions were alright, and there was enough vacant and unused overhead space in the flight. The luggage took forever to arrive on the carousel, much to drones anxiety. Also, the gate information wasn't displayed on the TV screens.. Even though they knew it.
Pros: The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight
Cons: The food remains mediocre at best in the economy cabin.
Cons: Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?
Cons: The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country.
Cons: There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft.
Pros: I flew on United, not Brussels, on this leg.
Pros: Tons of food
Cons: Terrible in flight entertainment selection
Pros: On time and services were good. Cost less than if booked through United significantly.
Cons: Seats had no cushioning on bottom or back
Pros: The flight was on time!
Pros: Flight time and plane were fine.
Cons: United charged over twice the fees for extra bags! I feel this was unfair.
Pros: In-flight staff are professional and try to get on with things even in tricky situations.
Cons: Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised.
Pros: I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth.
Cons: Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life.
Pros: It was a short flight, so it was appropriate.
Cons: No free food and no entertainment. Boarded late.
Pros: People were very nice. Food wasn't bad. We had a nice dinner and a breakfast when we arrived in Florence. Nothing gourmet but definitely decent food.
Pros: Due to my husbands frequent flyer status, we were able to upgrade coach seats to premium free of charge - which afforded priority boarding and more comfortable seats - although, there was not much difference in legroom or general space. This flight was not full, so I had an empty seat next to me - always a good thing on a long flight. Lots of movies and entertainment available to fill up the hours. Served food and drinks constantly (3 meals plus, if I remember correctly) but the food was pretty bad. One of the bathrooms was a generous size, which made it more comfortable.
Cons: Boarding was confusing. They separated out groups but did not make clear where each group was to go, which caused unnecessary jam ups. Stewardess on this flight that served my section was rather grumpy and unhelpful. Seat in front of me was broken so it leaned way back into my lap, making it difficult to eat or read on my e-reader. I had a premium seat, but there did not seem to be any difference in leg room or the size of the seat than normal coach. Although there was several meals - the food was horrible. Best to take your own aboard. We were delayed getting off the ground, having to sit on the plane for a while before take off. We landed over an hour late.
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