Cons: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "The crew on-board was nicer this time"
Cons: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Pros: "Everything was great"
Cons: "I’d honestly pay more for childless flights"
Cons: "Improving customer service during delay but overall good"
Pros: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Cons: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Cons: "Food could be improved."
Pros: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Cons: "Head rest on Seats tilts slightly forward making long flight uncomfortable"
Pros: "Quick, efficient, relaxing."
Cons: "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."
Pros: "Staff was great."
Cons: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Pros: "Professional, efficient, full, nice sandwich and coffee."
Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Cons: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Pros: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Cons: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Cons: "That I can't fly them all the time."
Pros: "The crew was nice and professional."
Cons: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Cons: "No checjed in luggage allowed - i did not know that when i bought it!"
Pros: "Crew was fantastic."
Pros: "Very professional. Excellent service. Very good food (for a flight)."
Pros: "Title says it all Short flight"
Pros: "We often fly on Lufthansa and highly recommend it!"
Pros: "Standard short flight."
Cons: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pros: "Boarding was easy"
Cons: "Plane was late and I almost missed my connection. My suitcase didn't follow."
Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "Nothing about vayama."
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "Good service on board"
Cons: "Flight was delayed but announcements were not prompt about letting us know."
Pros: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Cons: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
Pros: "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
Cons: "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
Pros: "The wide selection of content to watch, food was good."
Cons: "45 minute flight delay due to a discrepancy with the engine."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "The food was not goot at all."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
Cons: "Cancellation flight after 6hrs And did not help me to change my flight after my sister death and funeral"
Pros: "The crew was very pleasant and several announcements made the flight easy"
Cons: "We were late !"
Pros: "The crew on this flight was very nice."
Cons: "No real complaints about how this leg of the flight was handled."
Cons: "More food"
Pros: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Cons: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pros: "The crews are very polite."
Cons: "The crew dropped the bottle to the head of my son."
Pros: "Landing was a disaster"
Cons: "They overbooked the flight which delayed boarding but the flight was on time."
Pros: "Very good drink service (one cold and one hot drink)"
Cons: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pros: "I liked that the plane eventually came..."
Cons: "That the plane was an hour late..."
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Pros: "Direct connection"
Cons: "Meal is horrible"
Pros: "Everything OK"
Cons: "Arrived 5’ later, lost train"
Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Boarding process quick and on time."
Cons: "no entertainment to rate."
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "Helpful service, decent food."
Cons: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Pros: "The plane arrived at destination ahead of schedule."
Cons: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pros: "The meal was ok The airplane was clean"
Cons: "Seats were very nerow .No help from the crew . Flight delayed"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "The seat was comfortable."
Cons: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pros: "The actual flight was professionally well-handled"
Cons: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pros: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Cons: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Pros: "Very nice crew, great entertainment options"
Cons: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pros: "It was clean Lunch was good"
Cons: "There were no vegetarian options for snacks"
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Cons: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Pros: "Everything was fine - short flight"
Cons: "The delay in take-off"
Pros: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Cons: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pros: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Pros: "Excellent personnel. Will use Austrian Airlines again!"
Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pros: "The crew was the only good thing about this flight/airline."
Cons: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."
Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Crew was wonderful and welcoming!"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Cons: "My entertainment device did not work the entire flight."
Cons: "wine selection divider between seats"
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Just a routine flight but done with perfect execution."
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Everything was very prefect and would love to fly again."
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Amazing service, seat and FOOD"
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Pros: "The plane is roomy and bright"
Cons: "Boarding more than 15 minutes late. Departure on time, though"
Up-to-date entertainment such as movies.
Was surprised at legroom. Last time I flew my knees were on my chin
Pros: "I really like the preferred seating area and the crew overall"
Cons: "Boarding was communicated by areas one time only. I would suggest to repeat communication of the areas that were told to board before so if you missed the first one you don’t have to wait until the end"
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Pros: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Cons: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Cons: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
Pros: "Check in process was fast and easy!"
Cons: "More comfortable seats"
Cons: "Toilets were extremely dirty. Impossible to use"
Cons: "Phone chargers did not function"
Pros: "crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A."
Cons: "make sure that the crew is well rested and ready for a long flight."
Cons: "Online check in didn’t work."
Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Pros: "Quick boarding"
Cons: "The lack of water offers during the flight"
Cons: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Pros: "First time experience with Iberia. Very comfortable, friendly & good service."
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Pros: "Current movies, fliggt attendances were nice."
Cons: "Restroom got dirty, nobody cleaned them in the whole duration of flight."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Pros: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Cons: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Pros: "Philadelphia to London"
Cons: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Cons: "No ability to do online checkin both websites were not working."
Cons: "Seats too close together for any kind of comfort level"
Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
Cons: "Did not offer water and seats were very uncomfortable."
Pros: "Shortness of flight"
Cons: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Pros: "Nice crew and good selection of movies and music."
Cons: "Legroom is limited so it was hard to sleep."
Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Pros: "This wa a short, one hour flight. it's hard to rate the experience with a flight this short."
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Pros: "No nonsense all business crew. Barajas airport."
Cons: "Chaotic boarding. A large crowd was allowed to clog gate access, and no announcements were made regarding boarding procedures therefore as a preboarding family with toddler we had to push through the crowd to accessential the gate. It seems boarding status announcements could have alleviated the boarding tension."
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. My family of 6 really appreciated. They have earned our loyalty."
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"
Pros: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."
Cons: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Pros: "Movies and food were both very good."
Pros: "The crew was nice."
Cons: "The food was inedible, and there was no individualized in-flight entertainment, which usually comes standard on international flights now."
Pros: "I LIKE EVERYTHING FROM IBERIA, IT'S A REALLY GOOD COMPANY AND I HOPE THEY KEEP GOING LIKE THAT, AND ALSO HAVE A GOOD AND REASONABLE PRICE.."
Cons: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Cons: "The app and trying to find boarding details prior."
Pros: "Seat not confortable"
Cons: "Get newer planes with better functional amenities"
Pros: "More space that on competitors."
Cons: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Pros: "Nice crew"
Cons: "economy seats...Space!"
Cons: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Pros: "The chairs were comfortable the staff was very attentive and nice"
Cons: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Pros: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Cons: "no TV or other entertainment options so make sure to bring your own device or a book."
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Pros: "It was on time"
Cons: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."
Pros: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Cons: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Pros: "We did not die."
Cons: "Packed in like sardines. Flight attendant would not take the half full cup of coffee from me about 30 minutes before landing so I had to deal with not spilling it during deplaning. Connecting flight was 1hr and 40 min and they refused to give us water! Got to Budapest to find that the ticket Agent had routed three of our 4 bags to Budapest and one to Prague! How much worse could it possibly get!"
Pros: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Cons: "Aisles were very narrow to access bathrooms."
Pros: "Seats were comfortable, food was good, efficient and friendly service!"
Pros: "Good flight overall- staff lovely"
Cons: "Limited food choices"
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "I found that the meal served was of particularly good quality and tasty"
Cons: "They didn't served me food"
Pros: "Nice and easy"
Pros: "We loved the movie."
Pros: "Everything was fine"
Cons: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Pros: "Easy to cancel Trip"
Cons: "Kayak did not have a system of knowing that I cancelled the flights"
Pros: "Punctual, clean plane, friendly service"
Cons: "Everything was as expected. Full flight!"
Pros: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Cons: "Seating was cramped but all airlines treat their three class clients like cattle."
Pros: "Ok easy flight. Crew were great, really friendly:)"
Cons: "Seats to small, food humm? Dubious"
Pros: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Cons: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Cons: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Cons: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Cons: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Cons: "We got stuck on the plane for an additional 5 hours before take off because of the smallest amount of snow. Even knowing how much extra time they did not load any extra food on the plane. We finally took off only to be rerouted to Lome instead of Accra which took an additional 2 hours. The whole thing took an extra 7 hours. From 11am to 12:55 pm we were provided only 1 meal and ice cream. The staff were not apologetic at all, they said if we wanted to be mad at someone it should be the weather... They should probably go back to customer service school."
Pros: "Alles goed"
Cons: "The delay (due to weather) that caused me to miss the connection."
Pros: "The food served was wonderful, as well as service."
Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Pros: "flight staff were very professional."
Cons: "Babies crying everywhere One couple fighting No food or drinks"
Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
Cons: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Cons: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"
Pros: "Crew was great"
Cons: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Pros: "I loved the crew and the ease of boarding"
Cons: "I had a full day of flying, and there weren't any snacks made available!"
Cons: "Brussels air used united Airlines for this leg of the trip. They canceled all the flights to my destination due to weather. However other airlines did make it there just fine. I think that they canceled the flight just because it was not full. I had to spend the night in the airport. The flight in the morning was overbooked. No one should fly UA if they can avoid them."
Pros: "Quick and easy boarding, surprisingly good food and entertainment content provided."
Cons: "Not crew weren't very helpful, some were more polite than others. A little cramped in terms of seats."
Pros: "As far as flying goes the crew where very professional, pleasant and helpful. Honestly, I did not interact with them much but they seemed to all get along well and do their work happily and efficiently. They managed a large multi cultural flight well which is likely no easy job!"
Cons: "Seats: Why is that head rest attachment on the seat? It's AWFUL! It forces your neck in a very bad position. You have to be tall to use it properly. There should be a way to remove it for those of us too short to use it as it was meant to be used. The food on this flight was not the worst I have ever had but it certainly was not goo either. Two rice dishes...why? Boarding seemed to be slow and a bit unorganized. Why not board by seat zones?"