Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Andalusia
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Scores according to KAYAK customer reviews
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "Overall experience was good!"
Cons: "Keep the good work up."
Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Pros: "Yes overall probably the best flight to Chennai from DC"
Pros: "Crew was very friendly"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."
Cons: "Improve quality of service and cleanliness."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Pros: "Was the crew amazing and nice"
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pros: "Excellent seats..."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "Great service and great meal options!"
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "The seats were cramped"
Pros: "I love this app , it's awesome it's save my money and time"
Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Pros: "The in flight service was great.. Crew was excellent."
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Good food, good service and clean planes."
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Pros: "The crew were all lovely + meals were excellent."
Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "The leg space is what got this flight a 3 star."
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Pros: "A380 - was amazing. Roomy and quite"
Pros: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Cons: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Cons: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Cons: "Noise in aircraft. Transit time between flights was too short."
Cons: "The flight was cancelled without explanation"
Pros: "The airplane was modern and well kept. The crew were attentive and kind."
Cons: "Nothing - our flight out was great!"
Pros: "Overall, an incredible experience!!!"
Cons: "The food was excellent"
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Cons: "My luggage was lost and still not found"
Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."
Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "We could not order vegetarian, so arrived hungry."
Cons: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Cons: "Pay for a coke?"
Pros: "Friendly service. No problem with moving to open seats to stretch out."
Cons: "Even though it was an older plane, it was still comfortable."
Pros: "Plane was fine and it arrived on time."
Cons: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Pros: "Seats were comfortable. Nice crew very friendly and attentive"
Cons: "No in flight entertainment, but nice overall flight. Would do it again"
Pros: "The crew is great. Did everything within their abilities to be comfortable"
Cons: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Pros: "The comfort and technology on the aircraft."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Cons: "Crew not very friendly."
Cons: "Should at least serve some water"
Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Pros: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Cons: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Pros: "I had a window seat with a view of New York City as we flew North."
Cons: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Pros: "service was good"
Cons: "The plane was full. Sets in economy were very small."
Pros: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Cons: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Pros: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "Delay after delay. Screaming kid"
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "Modern plane, great entertainment system"
Cons: "Paying for booze, vegetarian breakfast is awful."
Cons: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Cons: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"
Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."
Pros: "Clean, comfortable plane."
Cons: "No free alcohol. Limited food options."
Cons: "Not very many current movies, very cramped."
Cons: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"
Cons: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Cons: "Too much meat in meals."
Pros: "Flight was fine, service good, and our seat choice excellent."
Cons: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Cons: "sas online seat selection and checkin, computer crashed"
Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Pros: "All of it."
Cons: "None of it."
Cons: "The "business" class was closer to economy. Aside from being in the front rows and boarding earlier, the seats and legroom were the same. On top of that they lost my luggage"
Pros: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Cons: "Old airplanes, you have to pay for alcohol...."
Cons: "I was bumped off. So I liked nothing about that SAS flight."
Cons: "Lost luggage delivered today"
Pros: "Finnair is the best!"
Pros: "Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time."
Cons: "Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing."
Pros: "Seat was comfortable, food was surprisingly good."
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "Great crew"
Pros: "Flight as such was good and smooth"
Cons: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Cons: "Very bad food my options were pork and vegetarian. Chicken finished."
Pros: "Crew was nice and helpful"
Pros: "Food and entertainment is good"
Cons: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Pros: "Time schedual"
Cons: "Over duty for extra weight"
Cons: "Seats were not very comfortable, although there was enough leg room"
Pros: "Everything was on time"
Cons: "I couldn’t change my seat"
Pros: "Crew were friendly and pilot did a great job"
Cons: "No food and very limited beverage service. No entertainment,"
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "I like Finnair, the crew, the service."
Cons: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"
Cons: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Pros: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Pros: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Pros: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Cons: "Amenity kit was a little basic."
Cons: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Pros: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Pros: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Cons: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Cons: "the flight was 2 hours delayed."
Cons: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Pros: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Pros: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Cons: "Only coffee served over a 3-hour flight"
Cons: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Cons: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Pros: "the price was very good"
Cons: "Experienced very rude cabin crew"
Cons: "No leg room"
Pros: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Cons: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Cons: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Pros: "Staff efficient and kind. Main meals good. Snacks/lunch not as inspired. Entertainment options were varied."
Cons: "Boarding was a bit of a free for all. Seats cramped."
Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Pros: "This was a Finnair ticket on a BA flight. The price was excellent and BA was excellent."
Pros: "Great crew. Lots of refreshments."
Pros: "Great flight, crew was very nice. I would rebook with British airways."
Pros: "I did not like anything about this trip."
Cons: "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."
Pros: "Very friendly staff, smooth ride and information provided"
Pros: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Cons: "Cost for additional luggage was high"
Pros: "About the only positive was that the plane left on time and arrived on time."
Cons: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Pros: "The service is great , I enjoyed the food as well. Attendants were very friendly."
Cons: "When flying from US to Erupoe there should be a private tv screen directly in front of every passenger. On this flight the tv is in the middle of the isle on the ceiling. That's terrible ! When you are on a 8 + hour flight. People want their own screen with their own options. Been on many flights to and from Eruope , this was the only flight that was set up like this. Change it"
Pros: "Despite the turbulence the pilot did his best and we had as solid of a ride as possible. Seats were very comfortable and flight was on time, couldn't ask for anything more!"
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Pros: "No device charging outlets."
Cons: "1 hour delay in departure from Lisbon"
Pros: "Yes it was a smooth comfortable flight"
Cons: "Everything was fine"
Pros: "Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best."
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "Good food."
Cons: "They are very slow in checking people in"
Cons: "Ba got me too late to terminal to catch connecting flight to lax on air NZ"
Cons: "steak was dry. lite lunch was very salty shrimp"
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Cons: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Pros: "Check-in at BWI could not have been nice/more courteous. Great flight and crew!"
Cons: "We love this BA flight out of BWI."
Cons: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Pros: "Great relaxing"
Cons: "We had three legs on our trip and had to work with Cust Srv at each airport for the next flight"
Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "A great flight Thank you"
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Pros: "Friendly crew."
Cons: "Flight delayed and missed connection. Ground crew in Rome assured there would be no further delays and connection would be made. Then plane was held on runway for 30 minutes after arriving 1.25 hour late. No complimentary drinks or snacks for a 3 hour flight. Landed 15min before connecting flight departed and was told by crew that a BA representative would be at gate to meet passengers who "missed" connection to LA, but no representative for the LA connection was present (only for other connections) though 20 passengers were on the same LA connection. Approximately 30 other passengers missed other connections. Was told that we would not make transfer to connection in same gate though we still had 10min before departure. At rebooking desk, was told "this happens all the time". Given meal vouchers to use at hotel by London Heathrow. Dinner voucher was valid only at hotel for a single dinner option (chicken, curry, salad, and water only - no juice nor soda, etc.)."
Cons: "Would have been nice to have been offered a glass of water."
Pros: "The crews were good and the que to board the flight was well organized."
Cons: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."
Cons: "Love BA but very stand-offish and rude crew!"
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Cons: "mybroken seat"
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "The food on the flight was good."
Cons: "The wheelchair assistance was very bad as no one turned up with a wheelchair. The airways really need to improve their service and make sure that whey they offering wheelchair assistance they in fact do it. This has happened serveral times that no one turned up at the London airport."
Pros: "It’s was very good thanks"
Pros: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Cons: "Nothing so far just a shame my luggage was damaged."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "Nice, new plane. Staff was friendly."
Cons: "Not many food options. Also, seats/legroom appears to be getting smaller. I am petite but still felt cramped."
Pros: "Staff and leg room"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Pros: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Cons: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Cons: "Seats were way too uncomfortable for a trans atlantic flight. Our seats from atl to lhr were much better The crew didn't hand us customs forms in the back of the plane"
Cons: "The boarding could be more organized. In New York they boarded the first class ok but the others they just told everyone to come up. W it was not done row by row. The breakfast coming back was horrible. Other than that great."
Pros: "Easy as pie!"
Pros: "On Time"
Cons: "Seat Spacing Boarding and check-in was unnecessarily long"
Cons: "Lost my bags. Incompetent in nice airport. Crew was rude"
Pros: "Short flight but thought there would be beverage service????"
Pros: "Honestly nothing"
Cons: "The whole flight was disastrous and we Are old gold card holders"
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "The food was decent especially considering that most don't even offer meals anymore. The movie selection was excellent"
Cons: "It was probably one of the fullest flights I've ever been on and the seats were so small and jammed together by 2/3 through the flight I was actually in pain. I don't remember things being so tight on my last international flight."
Pros: "A very long flight but decent food, good entertainment and leg room surprisingly not bad"
Pros: "It was great to be upgraded!"
Pros: "Friendly, efficient and caring. A comfortable experience at a very low price."
Pros: "The premium economy seating is worth the extra money. The seats were incredibly comfortable."
Cons: "The food was not very good, but it rarely is on long flights."
Cons: "Nothing really: standard AA service"
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Pros: "The crew was great if bored out of their minds with little to do."
Cons: "Could have been on time."
Cons: "On time departure"
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "Be on time"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Pros: "WiFi was fast, entertainment was very good."
Cons: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"
Pros: "It s american!"
Cons: "When I made the reservation the code indicated that we would be able to purchase food on the flight. When I asked, the flight attendant said, nope, only choice is a pack of two cookies. We were starving on the 3.5 hour flight."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Pros: "Great and safe"
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Cons: "For some reason they changed my seat."
Cons: "Inadequate overhead baggage space."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "Comfortable and smooth"
Cons: "Wifi was spotty at best. No charging options"
Cons: "Flight was cancelled and we were never notified!"
Pros: "Puntuality in both fly's"
Cons: "More options with first class food"
Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Everything was perfect."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Airlines flying from Maryland to Andalusia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Andalusia
Masks required on board, masks provided on flights from Maryland to Andalusia
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Andalusia
Testing for antibodies, testing for symptoms for flights from Maryland to Andalusia
Waiving of change fees. Search flexible flights from Maryland to Andalusia