Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Casablanca
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Scores according to KAYAK customer reviews
Pros: "Customer service"
Pros: "Everything was excellent even the landing was as smooth as butter"
Cons: "A free upgrade to a business class seat :("
Cons: "Crew could have been more friendly."
Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Pros: "Specially food service and also boarding"
Cons: "They checked carry on again even you passed from the counter I felt very bad about this"
Pros: "Every thing"
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "Boarding was on time and We arrived on time."
Cons: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Cons: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Cons: "The lost 3 of my bags"
Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Cons: "There was no child meal dispite us ordering it."
Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Cons: "Very small space"
Cons: "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
Pros: "No delays Courtesy of crew Very pleasant fly"
Cons: "No complaints except boarding was a little hectic. It would have been better if there was more organization on who boards when and more control by staff."
Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "Easy checking reasonable wait."
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."
Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Cons: "Bathroom very dirty with odors!"
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pros: "Food was good. Service was excellent."
Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."
Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."
Pros: "Comfortable. Excellent service"
Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"
Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."
Cons: "Snacks need some variety"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Cons: "Great flight all around."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Cons: "Better ? Impossible!"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Pros: "Baggage came quickly. Flight was on time."
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Cons: "Delayed flight"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "Good in general."
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Usual faultless KLM experience"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Long haul flight made pleasant by KLM"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Everything is alright"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "Nothing special"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Flying with KLM is a pleasure"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Good flight, very attentive crew."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Good service onboard, good food. On time."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "They stole my money"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "The flight was great."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Cons: "The food was not as usual."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Amasing crew"
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "Not being charged for my first bag of luggage"
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pros: "Left on time. No turbulence."
Cons: "Great experience"
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Cons: "My entertainment device did not work the entire flight."
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "La entrada"
Cons: "El resto de cosas"
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Pros: "Speed, professionalism"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Cons: "only there were del;ay at JFK"
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "Courtesy staff excellent!"
Cons: "Console for gaming poked guy in front. Needed joystick"
Pros: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Cons: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Pros: "Seat cramped"
Cons: "It was amazing"
Cons: "Too cold"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "Snack selection"
Pros: "Fast boarding process, on time"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Pros: "Perfect from start to finish"
Cons: "We never took off"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Seating is a bit cramped."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Our audio did not work for movies. The food was super cheap"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "There was surprisingly a great amount of legroom"
Cons: "Food was not good at all."
Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."
Cons: "Lost connection"
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Completely ignored for beverage service"
Cons: "Shaky landing."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Loved the individual seat back entertainment"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Cons: "It was freezing."
Pros: "todo muy bien"
Pros: "All of it"
Cons: "America Airlines...worst service and just a horrible experience"
Airlines flying from Maryland to Casablanca have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Casablanca
Masks required on board, masks provided on flights from Maryland to Casablanca
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Casablanca
Testing for antibodies, testing for symptoms for flights from Maryland to Casablanca
Waiving of change fees. Search flexible flights from Maryland to Casablanca