All good- I love BA and the professionalism of the crew and pilots.
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Had a nice flight to London on BA will fly with them again in the future
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
Excellent service and always our preferred choice of airline. Was surprised we had to pay for soft drinks though. Other wise great airline and customer service!
The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.
The plane was warm and stuffy. The crew was friendly but got 2 orders wrong. I asked for sparkling water and wine with dinner and got neither. I asked for black coffee with breakfast and got coffee with cream. Service was so slow on my side of the plane they ran out of 2 of the 3 desserts at dinner and I was in row 12.
The worst seat in any business class. Food are worst then economy class.
We did not fly on American Airlines from Chicago to London. We were rebooked on British Airways (by American Airlines) and our luggage was left behind. A full day delay and lost luggage.
I had to buy another ticket and you haven't reimburse me for it.
Flight delayed 6 hours. Would mean I would miss My connections to Glasgow and my reason for going back. AA staff were completely useless in figuring out how to re ok me. My wife 200 miles away was on kayak offering suggestions. Also NO alerts from AA by phone or text about this delay. Just a $12 voucher for compensation. I ended up on BA
Staff in first class seemed to struggle to provide service to both sections. I didn’t get breakfast though I requested it. I only got coffee after asking the opposite side flight attendant and then could never see them to request a bottle of water.
Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight
In premium economy I was expecting a bit cleaner area. Tables were not very clean. Only one of us received a blanket and pillow. The food was okay. Probably a smidgen better than coach. The crew were very nice but should have done more walk through to at least pick up trash.
After boarding, the AC was shut off on the flight. At business class, I really could not breathe. I was absolutely dripping sweat. I was told by the FA that there was nothing they could do but I could stand by the door until departure. So, that's what I did. I was clearly in the way while the FAs were trying to do their work, but I had to be able to breathe. After that, of course, I had sweated up a lot so was very uncomfortable for the six hour flight.
British Airways canceled our original flight and rebooked us on Air Canada one day later. As a result, we lost one day of our Geneva trip and incurred financial losses for a prepaid hotel night and a day trip that we were unable to use.
Comfort in premium economy is worth it for long hauls especially on the 787-9P Dreamliner with the modern updates. The food was okay. All 4 of us selected the same meal, 2 of us had very dry hard to cut chicken, the other 2 were tender and good. The sides/salad/dessert all very good as far as airline food goes. Crew were very attentive. Will be hard to ever go back to regular economy!
We spent two hours on the plane before taking off due to a fault which I would have thought they would have found before boarding so we could have stayed in the airport. Water was in short supply so restricted due to the extra time and so hot. Vegetarian food was awful and wish I hadn’t ordered it and was left starving
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
Paid for my seat 4 months ago. Did not pay the extra for specific seat assignment ( never have and never was a problem). Could not electronically check in (found out it was due to overbooking and that unassigned seats get bumped first - never happened to me before). Luckily, did make the flight. Very stressful - would have been extremely disruptive for my travel plans. UK Visa - never notified by Kayak or BA that a visa was required. Had to spend 15 minutes to download and complete app at the flight counter and pay $25, and was told they would let me know in 3 days if I would get it (flight landing in 10 hours from when I completed app). Luckily, visa was approved before landing. Unnecessary stress created here. Food - main meal, curry chicken barely palatable with unrecognizable vegetable. Desert cup, cheesecake, also barely palatable. Salad cup was good. Small water offered only 3 times (before main meal, at main meal, at morning snack) - not nearly enough for long flight.
From boarding, to attention in flight, I couldn’t fault it.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
The seats were way too crowded. Just because I do not have the luxury of a suite, does not mean that I want to fly from Austin to London scrunched between two people and the seat in front of me in my face. Ridiculous. I should have flown with Turkish Airlines...
Paid for “extra room” selected seat. Wasn’t a benefit. Also was in aisle and was bumped almost every time attendants walked down aisle. Should have saved the assigned seat money and let them select.
very good all round. staff, food, entertainment, punctuality all very good
Only coffee, tea, and water were complimentary. Seat did not recline.
EVERYTHING was charged for. Continuous Iceland advertising; it was off putting.
Overall professional and reliable; only complaint was the lack of complimentary food or beverages on the flight. I’m not accepting an upcharge on things one can reasonably expect.
Movies were old and third rate. Very poor on a seven hour flight. Food was OK but not business class caliber
Although the flight from JFK to Keflavik is not inexpensive, Iceland Air offers nothing but water, no soft drinks, to passengers without a charge. The seats are uncomfortable, there is no leg room, and there was no available internet to purchase.
The WiFi wasn’t working, so no one could watch any entertainment for 5 hours. The plane also was delayed and did not leave, nor did the staff prioritize those with connecting flights to de-board first. Everyone with a connecting flight to Munich missed their flight by 5 minutes. Then the next flight to Munich was 14 hours later. The airport could not compensate us because the closest hotel was about 2 hours away. This did not seem like the truth. I was not pleased with this traveling experience.
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
Seats in premier saga class were narrow and hard. Very uncomfortable for a 5-hour flight.
My experience with Icelandair was just ok, nothing special. Requested wheelchair service for my wife and none was offered at checking in Baltimore or available for her upon arrival at Gatwick airport in London.
The plane was flaming hot! Could not breathe. Everyone coughing from heat. Awful.
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was my experience w Kayak that was negative. I’m never using kayak again
I washed attendant for assistance and she never got back to me. I asked her a second time and she said she would check. She never did. The flight was over an hour late taking off No food service was offered despite over 4 hours on the flight
I chose seating based on me being 6’3 and they changed planes I guess bc I got 2 random Seats that were middle and window and vert cramped and uncomfortable for a long flight….should have been able to get same seating just different aisle maybe especially since we picked them and weren’t random
Liked that our agent at check in changed our seats to allow us to have more space.
Boarding was seamless, crew were great. Less disruptions on the night flight would have improved the experience and turning off lights earlier.
Economy seats felt more cramped than other flights we have taken.7 hr, painful sitting hours 6 and 7. Web site difficult to deal with. Originally put in for 1 special meal due to type 2. Meal was awful. Tried to change selection to standard for return flight, on app and website, unable to complete that action.
flight was delayed from BWI to London - missed my connecting flight & then connecting flight (also British Air) was delayed - food is awful, TV & movie selection is great
We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona
