Pros: "right on time; cheerful kind crew! pilot kept us updated but wasnt irritating"
Cons: "food was a bit of a strange mix...some parts delucious; the rest just weird... also with CV-19 at large would have loved to see the crew wipe down lav/doir handles once or twice!"
Pros: "Enough room in the seats / not too squished rows."
Cons: "Window shades couldn't be closed / they were stuck. Inside walls of the plane were peeling, scratched up, clogged sinks in restrooms. It was pretty grim looking all things considered."
Pros: "Friendly crew"
Cons: "No screens on the plane...for a 6 hour flight. Additionally, the seats are close together."
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Amazing crew"
Cons: "Better snack options for premium members"
Pros: "Delayed flight, 4th times changing gates, airplane is too cold and no blanket offered, 5.5 flight with only biscoff and drinks offered."
Cons: "They should at least offered blanket and small meal included with the fare"
Pros: "Crew was amazing on board in the first class cabin"
Cons: "They advertise certain movies on their website but have a very limited selection on board. Couldn’t watch what I had wanted to watch."
Pros: "The leg room is great, seats are comfortable, everyone is super nice and helpful"
Cons: "Having a seat before everyone else boards"
Pros: "Super comfortable seats, crew was amazing very tentative."
Cons: "Customer needs better control over their seat assignments."
Pros: "Crew and actual flight were good."
Cons: "When booking the flight, the only seats that showed as available were premium seats that I had to pay $150 extra for each way. Upon boarding I saw that there were many, many seats available so I spent that money for nothing."
Pros: "Overall pleasant experience"
Pros: "Return (2nd leg) was excellent even thought the plane was older and smaller. 1 leg of the flight was just okay. The departure was delayed for half an hour to wait for a late stewardist. Pool performance."
Pros: "Crew were attentive and professional but very friendly and appeared to genuinely enjoy interacting with passenger - something you don’t always see on airlines."
Cons: "Seats are a little worn but honestly, we boarded a flight that was half empty and each had a row to ourselves so really have nothing to complain about."
Pros: "Drinks were complimentary once the flight finally got underway. The staff were lovely despite being exhausted and frustrated."
Cons: "The flight was turned back due to an officer’s medical concern. The individual was standing in the gangway laughing and looking healthy while the passengers had to debark the plane and wait for 2 more hours before resuming the flight to Hawaii. When we arrived the majority of shops were closed; it was 7 hours late. Alaska offered a $200 voucher to make up for this."
Pros: "Customer service both on the phone and in person wede professional, friendly, and accommodating. They went out of their way to make our trip as comfortable as possible."
Cons: "I, honestly, have no complaints about this flight."
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "The service the last time I called"
Pros: "The flight to Maui was great. The crew was nice and friendly. I only wish they could have helped with the weather once I got there!"
Pros: "Travel time, good flt crew and flt."
Cons: "Seats were to short"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "The flight was on time. It was quite smooth; and I was able to purchase some food."
Pros: "Comfy and efficient"
Cons: "I do not have any complaints"
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Pros: "flight was good and on time"
Cons: "in flight entertainment ok but cant use it with out apps that you cant"
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "Flight arrived in time to make connecting flight easy tomake."
Cons: "Sat for nearly an hour upon boarding while "problems with caterer" were worked out. It is already a long time to sit in a restricted space. Please don't make it even longer. Also, socializing by attendants at rear of aircraft made any chance of napping impossible."
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "Nice staff"
Cons: "FA's phoned it in."
Pros: "Renting personal tablets for in flight movies is a good idea. Attentive staff."
Cons: "Flight boarded an hour late, stalled on the tarmac for another half hour."
Pros: "Very friendly"
Cons: "Tv for the kids"
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "Gate crew and flight attendants made travelling with two cats as easy as it could possibly be. Reasonable fees for in-cabin pets. Great price for the seats, too."
Cons: "The whole boarding process by the time my group was boarded there was no overhead bin space for either my wife's or mine one carry on piece. The flight amendments did nothing to try and help me find room for any of them even though there were coats backpacks and purses filling the overhead bins. So we had to ride with both our carryon jammed under our seats and no legroom for 5 plus hours. Miserable never again!"
Pros: "I liked the overall experience of flying with Alaska Airlines, flight attendants and crew were very friendly."
Cons: "Food and entertainment was not very good."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Great flight, updated aircraft, some free media (tv shows,etc) to watch on my iPhone, and electrical outlets in each seat."
Cons: "They had no supply of the only gluten free food item on the menu so I could not eat anything else due to allergy"
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Pros: "We arrived early!"
Cons: "TV screen didn't work at all."
Pros: "Comfortable seats, even on a full flight. Great food for a great price, very sweet crew members and no fuss boarding or leaving the aircraft."
Cons: "Charging for food is lame."
Pros: "Cabin crew was good and tried to provide for as much comfort as possible for a long trip. The pilot apparently tried to select a route that provided the least bumpy ride and his comments as to where we were was appreciated."
Cons: "Cabins have gotten a lot more cramped since the last time I flew, it's a good thing we're not very big people."
Pros: "Power outlet at each seat."
Cons: "Narrow aisle. Had to rent device to see movies."
Pros: "The crew was very polite and attentive. They were delightful."
Cons: "On a cross-country flight, complimentary food should be available. The options on flight are incredibly expensive. My tactic is to buy food before getting on the plane so that I don't starve on a 5+ hour flight."
Pros: "noting they suck"
Cons: "they where late taking off because one of there stewardess was late one hour ....HORRIBLE SERVICE....."
Pros: "The flight attendants were light hearted, engaging, and very funny"
Cons: "Everything was good. Had the extra legroom which made it very comfortable on the long flight"
Cons: "Seats too close together, barely recline, have to use own device to watch a very limited selection of programs"
Pros: "New airplane. Ability to use my own device to view entertainment."
Cons: "No vegetarian hot food options."
Cons: "Super helpful because I was in a wheelchair"
Cons: "I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive."
Cons: "If I had gotten the seats I picked."
Pros: "Staff were friendly."
Pros: "Free entertainment. Complimentary food"
Cons: "More leg room"
Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
Cons: "Movies in a 4 hour flight"
Pros: "Seat more comfortable than usual. The tablet holder and charging port was super useful."
Cons: "Charge for entertainment was sort of insulting."
Cons: "Free movies and entertainment. Better food."
Pros: "Crew and mai tai were great"
Cons: "I would have liked an option to purchase a lei on the Maui side of the arrival. Also the seats were particularly uncomfortable coming from southwest even"
Pros: "It was a Boeing 717. Short hop. Loaded quickly. Took off on time. Bags made it to our connecting flight. :)"
Cons: "Nothing really. Just a short hop connection flight."
Pros: "I love the energy of Hawaiian Airlines I truly feel the Aloha"
Cons: "My bag was lost ~ that's frustrating. This is an aspect of my travel, but overall my flight & experience was groovy."
Pros: "Nice new plane. The attendants were amazingly friendly. First flight we’ve received a complimentary meal on in a very long time."
Cons: "We got the in flight entertainment app from Hawaiian to watch movies during the flight. What we didn’t know was we needed to pay for the movie. We assumed it was like other airlines where they have a select few free movies to keep you entertained during the flight. Nope. Not blaming them, but just something to know before flying. We would have downloaded some movies beforehand if we knew they weren’t free movies."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "When entered the airplane I was warmly greeted. Flight attendant even offered to help put my bag up above"
Cons: "I needed some medicine up above in my carryon. I asked an attendant while we were still at the terminal but doing announcements and was told I could get it if I did it quickly When I stood up I was told to take my seat sharply by another. Later when no one was in the galley I poured some water from a bottle sitting there into a cup to drink. The attendant who came by in a raised rude tone told me to go sit down and grabbed the water from my. He proceeded to say “How could you do that as it was so unsanitary”"
Pros: "The incoming flight was a bit late, but the crew wasted NO time getting the next passengers onboard. They were extremely efficient and I was impressed."
Cons: "No complaints"
Pros: "Accommodating ticketing agent."
Cons: "No in flight movie"
Pros: "Guava juice"
Cons: "There was no entertainment or food. We did get some guava juice, but the flight was so short it did not matter, I feel I am not applicable for those ratings."
Pros: "So so happy I got the upgrade to 1st class! The seats were comfy, the flight attendants were so kind and the food and beverages were delicious."
Pros: "The flight was fine, the crew friendly, and all the usual. The little prop plane was nimble and with the short hop over scenic islands, it felt almost like a paid tour."
Cons: "The $200 change fee for a different flight was pretty harsh. It's not really the airline's fault, but the TSA screening really makes it feel like we aren't free."
Cons: "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
Pros: "The juice offered for the short flight was welcome."
Cons: "Traveling partner did not have a seat assigned at check in, and even though we got to the gate an hour before boarding and asked to be able to sit together, either they forgot or were unable to make it happen. Seats assigned at checkin seem standard now, so not having one is unsettling."
Pros: "Very kind staff, hot food!"
Cons: "No free movies"
Pros: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Cons: "Customer service"
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Wow talk about inflight service our flight home on American may now seem sub par"
Cons: "Not enough leg room though I’m 6 foot 5 most of the time there isnot"
Cons: "We picked seats online next to each other and got separated during check in with different seats"
Pros: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."
Pros: "great basic intra-island transport"
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "There was decent space, attentive crew, good entertainment options, and a good meal."
Pros: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Cons: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Pros: "The staff was superb and friendly!!!"
Pros: "Boarding was smooth, plenty to drink."
Cons: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Pros: "Crew was very nice and caring."
Cons: "Drink cart was supposed to come back and didn't. Crew member said she would bring a beer back and didn't until asked again."
Pros: "I needed to get to Oakland for the business deal of my life. A head-on crash on the hwy haunted all traffic and prevented me from making the first flight. The agent at the porter desk, stepped up and really helped out. AWESOME wish I knew her name.. she got me on another flight and I made it in that night. HOWEVER... the next flight... no so much."
Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Pros: "The crew was super nice, and the rest of the experience felt like it was designed around us being as comfortable and happy as possible."
Pros: "that it was quick"
Cons: "seats are not that comfortable"
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Cons: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."
Pros: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Pros: "Flight crew was friendly."
Cons: "Staff at the first class check-in counter show a lack of urgency and an unwillingness to help you. Boarding staff was rude and disorganized."
Pros: "Check-in counter was really helpful."
Cons: "They charge you everything they can. Want to check in your bag? $25 for the 1st bag. You got married and want to change your name on the ticket? $35. Want another juice on your flight, they'll think about it and not come back."
Cons: "Let me start by saying.. I never ever leave negative comments; and two, I apologize for th long winded message.. but I'm still fuming!! My husband and I both had smaller roller carry on bags traveling with us. When we approached the plane through the gate, the Hawaiian Airlines staff told us there wasn't anymore room for our bags, and that they would have to be checked. Whenever this has been done on other airlines, they always return your bag to you as soon as you get off the plane... not this time! Our bags were sent to baggage claim, and we had a connecting flight with a very short layover window! This means that we were FORCED to leave the airport area, retrieve our bags from baggage claim, go through security AGAIN and almost miss our connecting flight! I expressed to the crew immediately after we got off the plane our situation and that we were never even given an option to give them our bags as we would have never opted in for going all the way out and all the way back in to get to our connection (SO stressful!!). Make a long story short, the staff lied to us about where our bags were going, were NOT helpful when I told them that we needed our bags, and showed no concern or sympathy that we may miss out connecting flight because of their mistake. Winded, mad and extremely late.. we barely got on the connection.. NO THANKS TO THE HAWAIIAN AIRLINES STAFF! Will never fly Hawaiian again!"
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "The inflight entertainment options were great!"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Great service. On time departure. Early arrival"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "All that one would want."
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "A very pleasant experience, nice crew."
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "On time departure"
Cons: "Be on time"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Cons: "Never made it. Stranded at LAX."
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Pros: "MIA to EZE we got the priority seats and it was worth the extra expense."
Cons: "Honoring paid reservations. Our flight was cancelled and rescheduled 4 times within the last few days. Communication. No one emailed me or called me to give me options or to even tell me they were kicking me out"
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "The flight crew was pleasant!!!"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Crew was very nice."
Cons: "WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either."
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
Cons: "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Cons: "Flight was cancelled and we were never notified!"
Pros: "Puntuality in both fly's"
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Cons: "More options with first class food"
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Pros: "Everything was perfect."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Cons: "Service was cursory"
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Cons: "Flight was delayed 75 mins. We were at Newark longer than we were on the flight."
Pros: "Empty plane"
Cons: "Not being 3 hours late"
Cons: "AC would always delay"
Pros: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Cons: "See above."
Cons: "It’s mainly all good but there are never really snacks on air canada other than pretzels (and today not even that). They are still my fave airline but they could step that up a bit!"
Pros: "I liked the selection of movies and food."
Cons: "Attendance were not as nice as the other Asian airlines. Tooth brush and toothpaste might be better addition. The bathroom was short."
Cons: "Rouge set up of the plane. Bring back air canada please"
Pros: "On time flight. Friendly crew."
Cons: "No food unless you bought it, minimal service."
Pros: "Competent stewards/stewardesses"
Cons: "No meal?"
Pros: "Very good flight experience"
Cons: "good planes, good services"
Pros: "Good boarding.Easy check in."
Cons: "Food! Not appealing. Did not eat more than a few bites."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "Crew was friendly."
Cons: "My wife and I were seated in different rows."
Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Pros: "Air Canada's crew is very professionnal."
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Cons: "Over an hour late."
Cons: "One of the worst overall flight experiences. Flight attendants ignored assistance light, no entertainment ( only option was paying for an ipad), and blankets had to be paid for!!. Flight was so booked that we were late taking off. Poor flight attendants were obviously understaffed. Will avoid this airline when possible"
Pros: "service, friendly attendants, amenities"
Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "There was nothing to like about that flight."
Cons: "Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers."
Pros: "Decent seats, crew was nice"
Cons: "Delays. Both on my outgoing and return trips. Air Canada was also extremely unorganized at Laguardia."
Cons: "Air Canada also bumped our flight to 3 hrs earlier."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Pros: "The flight was exactly as scheduled."
Cons: "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."
Pros: "The seats were comfortable and reclined better by having the bottom slide forward as well as back. Larger screen for each passenger. Larger windows which have adjustable shading rather than a physical shade. More frequent snacks and beverages than expected. In today's travel industry where it seems customer comfort is less and less a priority, This plane and Air Canada were a welcome and pleasant experience"
Pros: "Flights were early."
Cons: "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
Pros: "The crew was polite and friendly."
Cons: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Pros: "We set on the runway for over 4 hours."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Cons: "My bags were lost and no one would give me contact information for how to track them down. The only number I was give has not had anyone answer after I have called many times over the last several hours"
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Pros: "We missed our connecting flight due to a delay and we were automatically rebooked on the next fight. On an US airline, we would have o stand in line to get that done. We traveled on Rouge, from Venice to Montreal, and it was better than the reviews I had prior. There was an outlet to charge electronic devices and the app was easy to use."
Cons: "The delay was due to getting baggage loaded. 1.5 hours. There is an issue there."
Cons: "We sat at the back with no windows and there was no entertainment except for an app available through wifi on our phones."
Pros: "Entertainment was great, and actual seats were comfortable."
Cons: "The canbin temperature was kept far too low; unless you are forced to buy some over priced blanket"
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"