Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Maryland
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Scores according to KAYAK customer reviews
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Cons: "We would have loved more of a meal during the flight."
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Pros: "Crew was very professional. Flight was very smooth and pleasant."
Pros: "Clean plane. Friendly accommodating staff."
Pros: "The food, the service, the ability to charge my phone"
Cons: "Still haven't received email from Alaska with voucher for bag that was damaged on the DCA-PDX leg. Alaska PDX supervisor stated it would arrive within 24 hours, which was on 8/12/16."
Pros: "Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Cons: "First off the back flight attendants were rude. When I got up to use the restroom unfortunately it was while they were still serving drinks, I was in seat 6F and I said excuse me to see if I can pass them to use the restroom but I was ignored. So I patiently stand behind them until about row 20 and at this point the lady says oh just use first classes restrooms so I go. While in first class that attendant says I can't use this one and then another one tells me just go ahead by time I get back to my seat the cpatian comes on the intercom to tell everyone rows 6-30 something to only use the back 3 lavatories.. On top of that the hot plates made me and my husband sick!"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Cons: "that there were no blankets available"
Pros: "The flight crew was super helpful and very friendly! They gave me extra soda water and always were attentive. The captain announced cool landmarks and was super friendly!"
Cons: "No entertainment, no food. you can have better service for the same price in another airline"
Pros: "I always love the food in first class on Alaska. Great crew."
Cons: "Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before."
Pros: "I was allowed to change my seat online before flight to a preferred location."
Cons: "Players handed out on plane- I think they ran out before they got to me, or not offered- was unaware of price, etc... Unclear that snack tray contained other than snacks, may have purchased food if aware of offerings- maybe should have read AK air mag in seat pocket?"
Pros: "Staff Ann service"
Cons: "Old crappy seats. Plane not clean."
Pros: "I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!"
Cons: "I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose."
Pros: "Crew was fantastic!"
Cons: "Old plane - small and cramped."
Pros: "Everything was excellent! We were family with grandparents, parents and two kids. Plane took off 20 minutes late but arrived on time ^^"
Pros: "Pilot was fantastic and explained everything clearly."
Cons: "Chairs were small not enough elbow room"
Pros: "Friendly, charging outlets at every seat"
Pros: "I liked how quickly I was able to board."
Cons: "I disliked the temperature on the plane because it was too cold. I also don't understand how TSA determines how one gets pre-boarding status. Families were split up. For example, a husband was separated from his wife & child. Is this done on a random basis?"
Pros: "The flight attendants service was on point since the plane was delay."
Cons: "The plane was delay for over 2 hours. Thank god my lay over 10 hours. I could image how bad it was for the ones who missed there connecting flight."
Pros: "I slept most the time and occasionally woke up to eat (you gonna pay FYI) and drinks (complimentary) not liquor Overall it was a pleasant flight...I ate...I went to sleep no issues but I was late to my plans in San Diego due to the delays..."
Cons: "Delayed on boarding and than delayed on landing...if you have an Apple iPad or phone you would've to download an app on the ground so before take off in order to watch movies while flying so basically I wasn't able to view any of the entertainment inflight because I didn't have the gogo app on my phone/ipad and my flight was at least 5 to 6 hr HI to San Diego...plus internet was unavailable throughout entire flight...woke up and first thing I saw was a flight attendant picking of her food from her teeth using her fingers not just for a few seconds but minutes and it didn't even phase her loll smh"
Pros: "I liked the flight attendants and the customer service that was provided to me before I boarded the flight. They did an excellent job."
Cons: "I did not like having to ride the middle seat. Hopefully next time I travel alone I'm lucky enough to get the window or aisle seat."
Pros: "Pleasant airline staff"
Cons: "You had to rent in flight entertainment and pay for most food (minus pretzels)"
Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"
Cons: "We had delays getting on as the line boarding the plane was backed up. Once on the plane we sat for an hour without pulling away and were told the paperwork was not completed correctly and then they said they had too much weight on plane and offered 7 people $400 vouchers to take a much later flight. When not many takers the pilot or copilot in a threatening voice said well if we don't get enough people to get off then 40 bags would be left behind and arrive a day later! So a few got off. We all ended up having to get off after an hour and wait for another plane as ours had a mechanical problem the entire time and they didn't tell us that to begin with. So instead of leaving Seattle at 1:55we left over 3 hours later and didn't arrive in DC at 10:00pm but arrived at 12:30 am! That forced us to have to pay for a cab to Virginia as my pregnant daughter couldn't leave her sleeping 3 yr old home alone to pick us up."
Cons: "1 hour mechanical delay"
Pros: "Food was good."
Cons: "Changed gate, very late."
Pros: "The grew"
Pros: "Phone chargers! Best idea ever"
Cons: "When the flight attendants came thru with dinner offers I was not offered a dinner. When they came thru with drinks I said yes but I also wanted a dinner but wss not offered one. The attendant was very hostile and said well there are a lot of you and only a few of us. We're gonna miss some people. What do you want I can get it. But it wasn't a friendly offer, it sounded more resentful. This was an almost 6 hour flight. Later when they went thru again to offer snacks they made a big production to ask me loudly if I wanted one. Even opening her eyes very widely and saying are you sure? I could tell it was because I had complained earlier. But I didn't even really complain. I just said I didn't get offered a meal, on an almost 6 hour flight, and I wanted one."
Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."
Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."
Pros: "Comfortable seats for sleeping/built in headrests. Free entertainment. American codeshare plane."
Pros: "The fact that I was able to sleep part of the flight"
Pros: "Seats were comfortable, appreciated the text updates letting me know the flight was delayed, crew was friendly and awesome."
Cons: "Would have been nice to have a pillow and blanket on such a long flight, but no complaints. Will make sure I take one next time."
Pros: "I noticed some flight crews did real good jobs as much as they can within limited resource to help sick woman passenger during the flight."
Cons: "I understand that all things that happened during the flight is NOT crews fault or they had control of the situations. Here are some I have experienced: 1. Plane took off almost two hour later/delay due mechanical, paper works and refueling problems according to the captain. 2. During the over 5 hours flight, passengers had to suffer almost 3 hours of hard air turbulence. 3. A passenger with medical problem during the flight had to treated by another passenger (doctor) and our plane landed in emergency. The flight was one of the worst I have had so far. I will rethink before choose Alaska next time."
Pros: "At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant."
Pros: "The Alaska flight was on time and arrived in Bellingham on time. They was no delays or hitches. The flight was very full and one of the bathroom did not work. Some of the attendants was not very professional."
Pros: "Quick flight. Other then takeoff smooth flight."
Cons: "Picked seats in 20's but got seat on back and accross from rest rooms. Flight attendants were right behind me and their family's were on the flight and they were loud the hole time talking and laughing in the back or the plane. Also in and out of overhead bumping into me over and over. Also had people bump into me so they could walk by. Totally disrespectful and rude to a lot of the people on board. Also had family in back of plane talking to them and takeing up room and being loud in the rest room in back of plane."
Pros: "Check-in at the Honolulu Airport was good and ground crew were very helpful. It was a red-eye flight, so did not eat or use any onboard entertainment. Overall a very good experience with Alaska Airlines."
Pros: "Awesome support when I missed my flight, courteous professional and hassle free rescheduled for the next day!"
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Cons: "The flight was delayed over two hours"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "Ran out of hot water on flight"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Another safe flight. Crew was very attentive."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "Great comfortable flight"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Free drinks in Comfort+"
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Cons: "See above description"
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Cons: "There was a three hour delay for missing crew."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Everything went smooth and fast"
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Quick, efficient"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Cons: "They canceled my ticket for no reason"
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Cons: "No room, small seats and no food"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Cons: "Wait 4 hours for a delay flight"
Cons: "Got to the airline to a 50+ people line where people were checking in flights and baggage. My boarding pass didn't print so I was put in a main customer service line where I was 5th from the front. It took the two agents 35 minutes to get to me...which seems way to long. Employees seem irritable and unfriendly, non helpful attitude. Plane does not have entertainment unless you purchase tablet on a 6 hour flight. No meal service.. Each time I fly American it feels like an inconvience."
Cons: "I missed my flight because on the kayak app it said my flight left at 8:20 am and even said it was on time. When I got there it left at 7:20 instead and so I missed it.. You need to make sure it says the correct time on your app.. I ended up catching another flight to Seattle and spent the night in the airport and got to salt lake a day later. My family is out of state and it screwed all of our schedules up."
Pros: "We were traveling with our 2 year old daughter on a red eye from Hawaii. The flight attendants went so far as to defrost a pizza in the middle of the night to accommodate us."
Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"
Pros: "Upgrade and lay flat seats."
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Cons: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Pros: "Arrived early."
Cons: "Cabin crew were a little bit edgy. Not as pleasant as others on similar route."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Cons: "Too crowded."
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "On time. Enough space ."
Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Cons: "Flight was delayed several times due to no pilot"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Cons: "Delays no good..."
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "The email updates on flight gates."
Cons: "No entertainment at all?"
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Cons: "I think United is improving constently"
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "El sistema de entretenimiento. Optimo"
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Airlines flying from Hawaii to Maryland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Maryland
Masks required on board, masks provided on flights from Hawaii to Maryland
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Maryland
Testing for antibodies, testing for symptoms for flights from Hawaii to Maryland
Waiving of change fees. Search flexible flights from Hawaii to Maryland