Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Cons: "No internet no tv monitors food was all out of stock check in lady was RUDE"
Pros: "Friendly crew"
Cons: "No screens on the plane...for a 6 hour flight. Additionally, the seats are close together."
Pros: "Always great crew on Alaskan, but this is the first time the pilot updated us constantly and I loved it."
Cons: "Better planning on Reagan and Seatac airports with their air traffic control."
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Pros: "The crew were very diligent in serving water and drinks."
Pros: "The leg room is great, seats are comfortable, everyone is super nice and helpful"
Cons: "Having a seat before everyone else boards"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Lots of entertainment options"
Cons: "Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing"
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Cons: "The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly"
Pros: "The crew was nice for the most part"
Cons: "I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Pésimo servicio de las aeromozas, golpeaban en el pasillo con el carro porque andaban corriendo con ese carro de comida malcriadas"
Cons: "Que hubiera un mejor manejo con el equipaje, extraviaron una maleta de mi familia."
Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Late arrival flight arrived in BWI and I missed connecting flight in CLT to mobile. I had to wait 6.5 hours for next flight.
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "The crew was great if bored out of their minds with little to do."
Cons: "Could have been on time."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Fare for value was excellent. 30 minutes late on arrival, but tolerable as had no connections.
Complimentary upgrade on first leg. Comfortable and mostly on time
I left my Anker battery pack on my flight from IAD to YUL. I didn't notice until I had gotten to the international gate for my connecting flight. Not only did the gate representative go out of his way to contact United to find it, he also helped me get back throught security, so I could get to the United counter and pick it up. Stellar service from Air Canada!
Being forced to listen to commercials before and after takeoff, being charged for every little thing, in flight entertainment that doesn’t work, on and on.
Poor service after they realized they didn’t scan my boarding pass on the 1st leg of my flight
Never had to agree to a change in my flight booking. Very happy with the whole experience.
I paid for priority but my flight was delayed. They rebooked my flight to other airline. I got an economy seat. Total waste.
My trip was good with no waiting time and it was on time flight. Overall it was no hassle during the flight interning airport to board and coming out from the arrival airport.
1. Was forced by gate attendant to check my carry on bag while boarding along with person behind me. The flight was half full and there would have been plenty of room for the bag. She was rushed and must have made a mistake and both of our bags were lost and not delivered for 30 hours after landing, forcing me to wear same clothes 2 days in a row at a business conference. Baggage people for Air Canada also would not take a report of the missing bag until it had been missing for over an hour, causing me to miss soonest train into downtown. 2. The posted boarding time was 9:00 AM for the 9:30 flight but they started boarding around 8:30 to try to finish early and get us there faster. In the hurry didn't get the chance to use the restroom beforehand, but once boarded we sat on the runway waiting for takeoff for over an hour and did not actually depart until around 10:00AM. Was unable to use restroom or anything else while just sitting in a line on the runway. 3. Email communications prior to flight said there would be wi-fi available but there was most certainly no wifi to use, had planned the time to be able to catch up on work but was not able to accomplish anything
Cancelled connection resulted in my 7 hour travel extended to 22 hours