Find cheap flights from Washington to Puerto Vallarta

Cons: Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone.

Pros: Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can.
Cons: Nothing.

Pros: Clean and friendly staff
Cons: All great

Cons: Seat cushions feel a little flat.

Pros: The crew & plane were solid!
Cons: The gogo inflight entertainment was super buggy (kept losing the movie and making me restart from the beginning) & they ran out of popular food options early.

Pros: Crew. Service.

Pros: The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!
Cons: Free headphones

Cons: No internet no tv monitors food was all out of stock check in lady was RUDE

Pros: Smooth flight, easy on and off.
Cons: Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️

Pros: Kind crew and comfy seats.
Cons: The seats were too compact, and the water tasted funny. Also IAD is not well equipped for snow.

Pros: The crew was very good, caring and concerned.
Cons: I don't think anything, this was another amazing flight with Alasks

Cons: More plentiful food selections? Everything served had dairy which I can’t do.

Pros: Lots of entertainment options
Cons: Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing

Pros: Modernized flight, no delays, military member service

Pros: How nice the crew was

Pros: Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The
Cons: Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight.

Pros: There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table).

Pros: Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service.

Pros: Bathrooms were relatively clean
Cons: Crew was rude and very unhelpful. Made smart little comments to many passengers.

Cons: Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place.

Pros: Smooth no delay
Cons: Na

Pros: Very friendly crew. On time flight. New airplanes. Free movies.
Cons: Please provide more meal options available for purchse.

Pros: The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time
Cons: I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food.

Cons: Didn’t have audio on my seat .. compensated with free snack

Pros: One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels.

Pros: Comfortable seating, tv screens in seat backs.
Cons: Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1.

Pros: The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats
Cons: The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags.

Pros: Not a lot
Cons: The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers

Pros: Honestly, I guess the seat was fine.
Cons: 2.5 hour delay, poor service on the plane, late drinks, no compensation for the delay.

Pros: Even the baggage was excellent. My bag was on the belt before I got there

Pros: I like that we got in an hour before we originally planned

Pros: Very Friendly staff
Cons: unable to manage the reservation and select seats to put the 2 of us togehter

Pros: I’m an anxious flyer and flight wS smooth

Pros: Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi .
Cons: Everything was great

Pros: Alaska is great
Cons: Internet cuts off after crossing border. Need to get a Mexican Internet deal

Pros: I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you

Pros: Easygoing, no issues, received with some frozen margaritas, can’t ask for more...

Cons: We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing.

Pros: In time, friendly check in.

Pros: it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed
Cons: All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat...

Pros: Easy checking in and boarding , it was an easy flight in.
Cons: That my plane was let on boarding and it was delayed by 1.

Pros: Crew was very Nice. Perfect, smooth landing
Cons: Seats were too cramped. Too much anxiety, couldn’t manage on a longer flight

Cons: The delay of 45 minutes to about an hour inside the plane.

Pros: Great crew.
Cons: I didn't try the food or entertainment.

Pros: Todo menos el servicio de internet
Cons: Que se paga para tener acceso a internet y te das cuenta que al cruzar la frontera ya no puedes tener acceso,y después te das cuenta que el servicio es solo para Estados Unidos.

Pros: - quick boarding - quick off-boarding - friendly staff - smooth flight
Cons: - wifi wasn't available for most of flight due to area coverage - babies crying but out of the airlines' control - food options were minimal but not a deal breaker

Pros: Time and price and oc airport the best

Pros: Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx.
Cons: Too much heat on flight.

Pros: Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!
Cons: One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though.

Pros: No hay variedad en el entretenimiento.

Pros: The personal at counter very helpful.
Cons: Some information on website is unknown for call center people, like issues dealing with disabled people.

Pros: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!

Pros: Friendly crew
Cons: Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.

Cons: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.

Cons: Excellent

Pros: No
Cons: The time

Pros: Everything I liked

Pros: Excelente atención del personal de vuelo. Gracias.
Cons: La comida. Gracias.

Pros: crew was wonderful but we sat on the runway the whole day and then they cancelled the flight

Pros: flight attendants were attentive
Cons: The flight attendants could have smiled more

Pros: Es impresionante lo que ha desmejorado Avianca en su clase ejecutiva. Un vuelo de más de 5 horas y la silla no reclina sino solo un poco y no hay donde apoyar los pies. La comida estuvo mala.
Cons: Tienen que mejorar su servicio en ejecutiva y si les toca usar ese avión mejorar la comodidad de las sillas.

Pros: Cada ves que viajo en Avianca , estoy viendo y sintiendo un detrimento en la atención así como en la comodidad de los aviones. Viaje de Washington a Bogotá en busines, y la incomodidad de el avión es desesperante. Q pasa AVIANCA? Acaso se va a acabar nuestra empresa colombiana q ha sido el org

Pros: For a several hours of flying the seat we’re fine
Cons: The crew service was very poor!

Cons: More new movies.

Pros: La atención

Pros: Flight was good as well as service at the airplane, DC to Bogota
Cons: Everything ok

Pros: The good attention of the flight attendants
Cons: The price.

Pros: I did not like anything about the flight
Cons: The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate.

Cons: The arrival to bogota was a caos. We waited 2 hours to get immigration...

Pros: Boarding was easy- food was ok. Flight on time
Cons: The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca

Pros: Attentive service
Cons: Food sucks,

Pros: Only the price of the ticket.
Cons: Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group.

Cons: The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!

Cons: They cancel my fight woñithout notice

Pros: Excelent service, flight attendants are very professional

Cons: Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down.

Cons: Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience.

Cons: The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier.

Pros: I loved the in flight entertainment that reminded me of JetBlue.

Cons: Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :(

Pros: All. Comfort of the plane. All was on time. Entertainment
Cons: No dislikes

Pros: They gave me another boarding pass what made me fell protected and watched
Cons: The food in the plane was good but I think it was too little

Pros: Nothing

Pros: Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost.

Pros: Can't beat all the free amenities this airline offers that the big brand airlines charge for.

Pros: Flight attendants were great!

Pros: Seats were comfortable, staff pleasant, food fine and flight on time.
Cons: Clear day, but bumpy flight.

Pros: The counter officer was great, the service inside the airplane was amazing. Overall a great flight. I love how Kayak send you reminders about the flight status and anything related

Pros: Everything! Service, staff, food, amenities

Pros: The service is great.
Cons: There are no vegetarian options on flight.

Pros: No comment no comment
Cons: No comment

Pros: Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings.
Cons: I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs.

Cons: The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self

Pros: Food was good for complimentory airplane food, free movies TV was great!
Cons: Plane was extremely hot for the entire trip!

Pros: Great trip. Boarding was efficient. Small plan for a long trip. Seat was comfortable, but on an A319 for a 5 hour trip is stretching it. Either way the crew was great and the service was good.

Pros: There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines.
Cons: My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it.

Cons: La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA

Pros: The plane did not crash
Cons: We got there an hour and a half before the plane took off and they refuse to check my luggage for the return trip home I had to have the luggage shipped through a company almost cost me $1,000

Pros: To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole.
Cons: Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment.

Pros: The crew was amazing.
Cons: Nothing

Cons: Snacks need some variety

Pros: Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights

Cons: Great flight all around.

Pros: Crew was exceptionally nice. Live DISH TV unexpected and appreciated.

Pros: Delta Comfort Plus is always great !

Cons: Great

Pros: Good on time flight

Pros: Comfy
Cons: Seats a lil tight

Pros: The crew was amazing and polite.
Cons: Nothing needed to be done

Cons: Not having a delayed flight.

Pros: Crew did a great job communicating what was happening while we were delayed
Cons: Compensation for our time or schedule mishaps.

Pros: The crew rocked!!!! Professional and fun. We enjoyed the music.
Cons: WiFi didn’t work well. Still great flight.

Pros: extra legroom of comfort plus zone
Cons: Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC

Pros: I like being able to charge my devices
Cons: Better movies

Cons: Stop being LATE!!!!

Pros: Crew was very kind and entertainment was good when available
Cons: WiFi in all flights

Cons: It was perfect.

Pros: It was quick
Cons: Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough

Pros: The plane was very new and clean; entertainment options and food were very good; it was a good flight.
Cons: At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Pros: Arrive early. On time departure.
Cons: My row 34 D did not have entertainment - had to move to another seat and row.

Pros: The flight
Cons: The flight

Pros: Easy boarding process, on-time departure and arrival and extremely comfortable!
Cons: NA

Pros: Everything on time, friendly and helpful attendants
Cons: Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused

Pros: The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner.
Cons: Plane was late coming in and my departure time was 30 minutes off schedule.

Pros: Staff was friendly.
Cons: During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight.

Pros: Once inside the plane every thing was excellent. Very confortable. Great costumer service.
Cons: They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful.

Pros: Was short and easy to get in and out of both airports
Cons: What ever happened to a free drink on international flights ?

Pros: Good in general.

Cons: The leg room is ridiculously small.

Pros: everything is fine except th nickel and dime.
Cons: Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!

Pros: Easy flight from check-in to boarding to deplaning.
Cons: Nothing really! No entertainment and nothing but almonds eaten.

Pros: Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!

Cons: We waited 3 hours for the tarmac in Seattle On Christmas

Pros: Movie selection and cable channels
Cons: My connection was abruptly changed, it took a long time to straighten out, but they eventually did.

Pros: It was a great flight.

Cons: The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight

Pros: Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows
Cons: Seat size

Pros: Quick service - uneventful.

Pros: Absolutely nothing.
Cons: These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless.

Cons: Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels.

Pros: Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities.

Pros: Customer services

Pros: When we landed and I was able to get off the plane
Cons: The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him.

Pros: Great service very courteous crew. Smooth takeoff and landing.
Cons: Nothing

Cons: Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes."

Pros: Comfortable flight, plenty of leg room and I live the individual chargers at each chair.
Cons: When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd.

Pros: I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast
Cons: Can't really think of anything I don't like the

Pros: The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning.

Cons: Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25.

Pros: Boarding & disembarking
Cons: Covid protocol

Pros: Seats
Cons: Nothing

Cons: We have could have left, still in airport Mexico City

Pros: The crew!
Cons: Only not being able to teleport!

Pros: The crew!
Cons: Being able to teleport!

Pros: Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd

Cons: Everything

Cons: How would you be able to up grade for a better seat

Cons: No tv

Cons: They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful.

Pros: The new plane. The food.
Cons: No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight.

Cons: Even offered a Boody Mary Zor other drinks on the short flight!

Pros: Everything

Pros: We did finally get to PV. They did have our luggage.
Cons: We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled.

Cons: Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing.

Pros: Tv on flight with good movie selection

Pros: excellent atention

Pros: All my connections were on time, and my luggage came so fast! No problems whatsoever.
Cons: The food is not great.

Cons: They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible.

Pros: Excelente

Pros: It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying.
Cons: There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it.

Pros: The entertainment
Cons: Lack of snacks, prefer chips

Pros: Include meals
Cons: Arriving at Mexico city airport there were lack of communication for the connecting flight. We had to go from one end to the other of the terminal.

Pros: Good flight
Cons: It was going to be a 45 mins delay, turned out to be 1 1/2hrs

Pros: The crew were friendly. Good plane landing.
Cons: The restroom should have been cleaner.

Pros: Puntualidad y Servicio.

Pros: The available entertainment, the amenities, there was no upcharge for things like the ear buds. Bilingual staff that was able to communicate with all guests.
Cons: Nothing to comment

Pros: Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it.
Cons: It changed last minute. I was supposed to be in Lima for my dad’s surgery

Pros: Everything was great,,, good crew attitude
Cons: N/A

Pros: My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars.

Pros: Personal at the check in desks were very nice and helpful. Seats in the air craft were comfortable. Flight AM to JFK was great! I had 3 seats blankets and pillows to my self.
Cons: That there was nothing ales but peanuts for a snack. I don't like peanuts. I understand that it was a 2hr flight, but I was tired and would of loved a blanket and they didn't have any. Flight AM to JFK again only one choice for breackfast, so I tried it, eggs w string beans and black beans. Did not like!!

Pros: Nothing
Cons: Bad service!

Pros: Aeromexico treats everyone like there in first class

Pros: We got to our destination
Cons: Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs

Pros: good price -
Cons: late leaving - not the worst

Cons: difficult to turn off screen

Pros: Nothing
Cons: They would not let me board the plan even though I made 30 minutes early. Our connecting flight was late. My bags made the flight and I wasn't allowed on.

Pros: The seats were not terrible and the crew was nice.
Cons: The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option.

Pros: Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice.
Cons: All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights.

Pros: Hatted !
Cons: Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again

Pros: nothing
Cons: My luggage was lost and no one from Aeromexico wants to help.

Cons: Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes.

Pros: Some of the staff (especially at the counter) was nice. The entertainment was good.
Cons: Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac.

Pros: The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out.
Cons: Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost.

Pros: great customet service on phone and at airport
Cons: none

Pros: Crew was nice and eficiente, flight was smooth
Cons: No entertainment on flight and only peanuts and drink to eat

Pros: Nice little meal and complimentary tequila, and nice flight crew.

Cons: Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX

Pros: Nothin
Cons: My passengers are still in mexico, The flight was delayed 1 day and I was not notified I need you to get me a new ticket at your expense

Pros: Entertainment
Cons: Not enough drinks offered

Pros: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me
Cons: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around

Cons: WiFi wasn’t working

Pros: Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail.
Cons: PA system at gate was awful. Instructions were inaudible.

Pros: crew was great and moved me further up in the plane to make a tight connection
Cons: food

Pros: Everything about my trip was exceptional!

Pros: Very clean and plane was not crowded!
Cons: Food and beverage service, but we completely understand with COVID 19

Pros: Good seats and very clear

Pros: Nothing,really other than the fact that it Got us home.
Cons: At least offer water. There was no service whatsoever

Pros: Flight and plan where great.
Cons: Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem.

Pros: Everyone was well behaved.

Cons: Great flight

Pros: comfortable first class seat
Cons: There was no wifi. No entertainment, no ability to work.

Pros: Crew was awesome, friendly, tentative, and welcoming.
Cons: Screaming kid in the background, wouldn't stop the entire flight.

Pros: Pilots and crew are still great- all negative comments have to do with corporate policy.
Cons: Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing.

Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"

Cons: There were too many people on the flight. The middle seat was occupied.

Pros: 2 and 2 seats, all occupied, no distancing.
Cons: Better seating, boarding from the tail to decrease contact

Pros: Boarding process was easy and flight was smooth.

Pros: Crew was great seats like always aren’t comfy
Cons: Better seats

Pros: Flight diverted. Poor communication
Cons: Realistically explain options of what may happen due to weather issues

Pros: The crew was very polite and helpful as the flight attendant was still new.
Cons: It was FREEZING on the plane.

Cons: Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!

Cons: Everything AA did nothing right.

Pros: The was plenty of leg room.
Cons: One flight attendant was pretty unfriendly.

Pros: Was not long enough

Cons: We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding

Pros: Good crew, good service, good captain.
Cons: If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)

Pros: One of our fellow passengers was willing to change seats so my wife and I could sit together.
Cons: I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab.

Pros: Short flight
Cons: Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation.

Pros: Efforts to get us to Philadelphia
Cons: Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public.

Pros: DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home

Cons: They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed

Pros: Boarding was efficient
Cons: There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane.

Pros: The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!
Cons: the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people.

Pros: I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines.

Pros: I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!

Pros: Nice seats, friendly staff and crew.
Cons: Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens.

Cons: Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?

Pros: Food, OK legroom, complimentary wine & beer on a US carrier
Cons: Barely functioning ancient touchscreen system

Cons: They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up

Pros: The plane has improved greatly with their comfort and leg space
Cons: With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour.

Cons: I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked.

Pros: I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable.
Cons: The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much.

Pros: Was about an average flight for domestic travel.
Cons: Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward.

Cons: The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service.

Pros: Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end.
Cons: The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say.