Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Cons: "Better ? Impossible!"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "The flight"
Cons: "The flight"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Cons: "It’s an international flight. It is what it is!"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "better accommodation of passangers"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Very amazing"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Cons: "The air on the plane was unable to be controlled."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Cons: "Food wasn't the best but did honor my special diet request."
Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Cons: "Again 2 hours delay"
Pros: "They were nice"
Cons: "They were good"
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "It was too cold on the plane."
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Short and Smooth Flight"
Pros: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Cons: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Cons: "We missed the connection so never made this flight."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pros: "All is good expect confort and food"
The food was not good and I felt that the crew was trying to save on drinks. Serving wine in a medicine cup was very cheap. Thanks
I didn't know anything about TAP Air Portugal but the flight was awesome and far cheaper than any other airline.
Great airline, took good care of us. Will use again if prices are good. Really enjoyed the 24 hr layover in Lisbon.
Pros: "Smooth flight"
Cons: "More food, more water"
Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"
Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Cons: "Was exelent"
Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Cons: "Wait time on buses from-to airplane to terminal was long."
Pros: "The only salvation was the entertainment choices. ."
Cons: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Cons: "Coordination between connection flight"
Cons: "Too late with delay"
Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"
Pros: "Flight was more spacious on the way back to Boston"
Cons: "Flight was delayed 1 hour"
Pros: "Flight on time"
Cons: "No gluten free meal available"
Pros: "Crew and on time flight"
Pros: "On time, not expensive"
Cons: "Really uncomfortable seats, no tv"
Cons: "The boarding seemed disorganized with a lack of clarity about those with no wheeled luggage allowed in first."
Pros: "Seats are comfortable and room for pack pack under seats"
Pros: "all staf in airport pleasant and quickly to across other place to connect"
Cons: "a lot of people they pass by preference, and late for star Alliance"
Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"
Pros: "Clean plane, nice crew"
Cons: "No entertainment at all"
Pros: "It was quick."
Cons: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."
Pros: "On time!"
Cons: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Pros: "Very nice flight."
Cons: "Boarding should be more organized."
Cons: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."
Pros: "Clean modern aircraft"
Cons: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Pros: "Nice staff"
Cons: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Cons: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
Pros: "75 Euro per bag!!!"
Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Cons: "had to pay bag fee, though website said 1 hold bag was included!"
Pros: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Cons: "Plane was a little warm. Would have liked more information in English."
Pros: "Luckily had a 4 seater row for us 2 only."
Cons: "Delayed 3 hours leaving Lisbon due to mechanical failure. As a hub more planes should be readily available."
Cons: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."
Pros: "No issues, short trip, friendly staff, comfortable ride..."
Pros: "the service from the crew was ok"
Cons: "The plane was very old for such as long trip. Seats very uncomfortable and no enough space to stretch your legs. the entertainment system was very old as well, so the experience for such a long trip was very poor."
Pros: "Left on time. Served food and drinks. Friendly staff."
Cons: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Cons: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Pros: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Cons: "The fact that it is impossible to speak to a human to correct this mistake"
Pros: "The plane and food. On my way to Lisbon food was terrible and plane was dirty, and uncomfortable. Also enetertainement was from the sixties. It all changed on the way back with an A330"
Cons: "Boarding 9s kind of cahotic and ground crew are almost rude."
Cons: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Pros: "Capitán kep us informed of the trip.."
Cons: "Not choices for movies as part of flight. Just one."
Pros: "Excellent service and employee attitudes."
Cons: "No entertainment options, bad food"
Cons: "small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future."
Pros: "Very efficient at doing their jobs. Made up time in the air. Seats fairly comfortable. Good temp maintained."
Cons: "Our flight was delayed by an hour and a half. This happens sometimes, of course, however a gesture of not charging €10 for an upgrade from the mesely two tv shows/movies would’ve been an appropriate approach to treating customers right. Food was decent, but don’t have any allergies as the accommodations are definitely lacking. Crew was polite, but not overly social or friendly."
Cons: "Uncomfortable temperature"
Pros: "The flight was only delayed 45min instead of 48hrs (like our original flight was)."
Cons: "Delays, terrible food, the guy roaming around the pre boarding area whose only job is to weigh random bags and charge $75 when you're over the unpublished weight limit (and the bags were fine on the trip over, so not sure what changed). Expensive inflight entertainment."
Cons: "Flight was overbooked and we were not boarded. The personnel at the gate desk asked us to wait in the hallway outside the gate until further notification. When the plane was almost finished boarding, I went to the desk to find out whether we would get on. They admitted they had "forgotten about us". We then took the arduous trek through passport control back out to the main terminal to rebook. The only option we were presented was a flight the next day, instead of our 9h direct flight from Frankfurt to Seattle this was going to be a 19h flight via a long layover in Chicago. I tried hard to work with the agent to find another option, and asked for the supervisor. She told me "this isn't going to help you". Horrible horrible."
Pros: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Cons: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Pros: "Crew was nice, food was fine, got to watch a couple recently released movies, which was free for me."
Cons: "Flight was delayed 4 hours. I was initially put on stand-by even though I bought ticket 2 months ago. I don't travel much but apparently you check in online 24h prior. Never had to do this before."
Pros: "The plane was clean and appeared well maintained. The crew was very polite and professional."
Cons: "It was a bit tight but, it’s a discount service so it was expected."
Pros: "I like the crew and nothing more"
Cons: "The food is very bad Any thing normal cost money Food.tv.drink. It was very cold or too hot that everybody was complaining about"
Cons: "There were only two movies for free. You have to pay for all others."
Pros: "The flight crew was great, and the aircraft was very nice and clean."
Cons: "I showed up to the airport 2+ hours early, I tried to check in online, was given a error the said my reservation didn’t exist. When I arrived at the airport I went to the check in counter, when I told them I was checking for a flight to Seattle, i was told that I couldn’t check in because there was a issue with my flight. I was directed to a corner of the terminal. This corner had no chairs or seats for us, we sat there for 2+ hours all the way up to the time our flight was intended to depart. All the while we tried to get information or what was the issue, but we were just stonewalled. Finally past our boarding time were were told the flight was being canceled, and to standby for more information. Another half an hour went by before they told us they were getting us a hotel, and buses to the hotel. So then we waited another 15 minutes or so when they asked us if we had checked in because we needed a ticked to get a room at the hotel. Again we waited in line for 20+ minutes to check in. I had 2 bags to check, one I need at the hotel, the other I did not. They let me check the one bag I could, told me to check the other at the business class check in in the morning to avoid the line, sounds good, or so I thought. So condor gathers us all up, an entire 767 worth of people, and begins hearding us to the buses, they don’t tell us where we’re going, just to follow the one employee, to the 5 or so buses. A large group of us got split off at a set stairs, helping older folks and family with strollers get down the stairs. Now I spent 30 minutes wandering around Frankfurt am main looking for buses. Well they don’t park them out front, they park them out in the middle of nowhere. Finally get to get hotel, it’s a nice hotel. The next morning the lady at the business class desk was extremely rude."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Pros: "The absolute most uncomfortable seats I have ever flown in. Not something to save $$"
Pros: "On board crew were pleasant"
Cons: "Food was horrible, smallest most uncomfortable seats I've ever been on, overhead was too small for many bags (not mine) so we had to wait to have all of those gate checked, gate crew was clearly annoyed at the lack of organization and thusly quite curt, on board crew was pleasant, lights stayed on until well after midnight and once lights went off crew came to collect payment from guests, bank card not working for US issued cards, entertainment was poor (two movies and one of them a kids movie) that was free and expensive otherwise-- worst trans Atlantic air experience I have had"
Cons: "No room. Only 2 movies to choose from. Meals weren't good. No complimentary wine. Paying a little more to fly another airline is probably worth it."
Cons: "Rude crew members were the worst part. Mainly one guy. All the women were very sweet."
Pros: "Flight was on time. Plane was clean. Staff friendly and attentive. Seats recline."
Cons: "Economy seats lack adjustable headrests found in economy class seats of other airlines. The kind that support your head side-to-side. Without headrest, it was difficult to sleep on the 10 hour flight. The seat has less legroom than other airlines, I have a 32" inseam and my knees touched the seat in front of me."
Pros: "Great crew."
Cons: "Vegan food wasn't actually vegan (yogurt is not vegan) and quality and taste were poor. Broken overhead compartment. Limited space to move about. More movies in economy (seriously ridiculous not to provide more entertainment to all classes on an overseas flight)."
Pros: "Bypassing Athens was great but the very very early, extremely early departure was not good."
Cons: "Low cost and not going through Athens. Also we flew condor from Seattle. We should have been able to check our bags all the way through to Samos"
Pros: "The crew were very attentive and between them and the great food the flight was bearable."
Cons: "Walked from the lounge to the gate when instructed only to spend an hour or more waiting for what seemed ever passenger being called to the desk for something. Boarded to find my selected seats had been given to a large family and that the seats themselves were absolutely terrible in design. they were narrow and had a console that interfered with comfort. the leg-rest could not be extended enough for even an average height person to use the fold down metal foot rest, which therefore was what my calves sat on. This all amounted to ten hours of pain. Condor is not likely to get our business again."
Pros: "Crew was friendly."
Cons: "Seats were so crowded. I am only 5 9 1/2 feet tall, but my knees touched the seat in front of me! Also - why not provide more movies? Other international flights always provide more entertainment. Plus, one shouldn't have to pay to choose vegetarian food."
Cons: "Too cold in the plane."
Pros: "Great airline for the price, very clean, nice crew, food was okay for airline food."
Pros: "Crew were very kind and hospitable. The aircraft was comfortable. There were a good number of restrooms that were easily accessible."
Cons: "The food was not good. I was not given any options in meal choice. That was a bit of a problem as I have lactose issues, so I did not eat much. The entertainment was rather disappointing. The economy/free selection consisted of only two movies that are better for children and teens (Garfield and Harry Potter). All other selections required a purchase of 8 euro. I have flown internationally on several occasions, and this is the first time I have been compelled to pay for entertainment. It seems that for the price and length of such flights more economy options could be given, even if they are older movies."
Pros: "Got Two seats to myself"
Cons: "Pay for movies and entertainment"
Pros: "Long line through customs , which caused delays to boarding overall was nothing different during the process of the whole trans action of flight 2082."
Cons: "The crew did not give to me my dinner and my breakfast until I ask, deSpite they do it with all the passenger. With the breakfast one of the girl saw me without a food and she did not offer it me!"
Pros: "- Nice and attentive crew - Interior appeared clean and updated - Bottle of water given with each seat - 2 meals"
Cons: "- Inefficient boarding procedure. I cant tell if this is Lufthansa's or the airport's issue, but when you arrive to your gate, you then have to proceed with the security checkpoint which took forever. Then you're basically stuck in a smaller area until boarding. - While every seat had a TV screen, they only provided 2 movies to choose from (Harry Potter or Garfield) unless you were willing to pay extra for their whole movie collection. It was kind of a shame finding that out since most other airlines that I've been on provide the full set of movies for no additional cost."
Pros: "Crew is nice. Inexpensive direct flight. Plenty of food and drinks."
Pros: "Plane was on time"
Cons: "We up graded to economy comfort on both to and back they charged card but apon checkin wefr seated economy had to dispute card. We're told they would transfer bag to connecting flt. Didn't most ever international company has free drinks no here and very limited selection Would think twice before ever bookends a long international Flt with CONDOR"
Cons: "Terrible service"
Pros: "The flight time from Portland was blissfully short at approximately 10 hours."
Cons: "Seating was cramped, plane was full and food quality left much to be desired. I'm sensitive to wheat. Pasta was a main course, with dinner roll (of course) and the other meal was equally 'carby'. On return flight, I took the precaution of buying food in the terminal and bringing it on board with me."
Pros: "Got seats I paid $60.00 extra for each seat each way. not any better than luck of the draw."
Cons: "Food was poor, service ended at business section except for necessary stops. Announcements weren't audible."
Pros: "The boarding process was unusual in that back rows boarded first, so we got to get on early"
Cons: "Staff very unhelpful in seating my husband and me together. Only 2 free movies and charged for incremental entertainment. Also sat in back row and heard every toilet flush = no sleep. And attendants not friendly - nail polish spilled in my bag and I got yelled at for painting my nails vs offering some paper towel to help clean it up"
Pros: "Roomy plane, well organized and hot meals."
Cons: "No wifi available. Weight limit on carry on bags."
Pros: "The size of the plane and food."
Pros: "Delayed... now canceled"
Cons: "One hour delay due to catering debacle. Food was terrible and the entertainment lacking. Plane outdated - no headrest TV. Bring your own entertainment!"
Cons: "Plane was 'old' and entertainment was terrible. Needed to bring my own entertainment."
Pros: "I paid 200 for extra legs space....they could not give it to me...but they said I could pay 200 more fore a better seat...but they did not want to credit me the first 200....so finally Mt ticket cost me 400 more....it s a rip off..."
Cons: "The crew is really not friendly"
Pros: "Seats were comfortable"
Cons: "No free alcoholic drinks, only two movies in the free selection, needed to check in directly at the gate"
Pros: "The cabin crew were courteous."
Cons: "The time between meals was really long so by the time I got the second meal I was truly hungry. Having your stomach rumbling in public is embarrassing. The pace at which the food was served was also an issue. It also took over 40 minutes to be served aftter they started to serve the meals"
Cons: "Most uncomfortable and small chair I've ever had to sit in."
Pros: "Wonderful meals and quick service."
Pros: "If you are not from Germany, please, avoid at all costs Condor airlines. They have managed to create an industrial scale chain of customer mistreatment. Went from Rio to Frankfurt and back with them. I'll do my best effort to describe what I went through. 1) Their web site is outrageously unhelpful. Bought my tickets from a third party search engine as it seamed like a great deal. Even though you get yourself a code (six digits letters and numbers), it'll be of no use since you are not able to book your seats in advance, book meals nor entertainment and not even buy yourself a premium class upgrade. Their website won't accept your code, and if you choose the option "bought with another agency", guess what, most engines won't be on their list; 2) Check in opens 2h before takeoff. You'll have a window of opportunity here to get an upgrade to premium. Tricky part is you'll have to pay what they call "the Airport rate" for upgrade, which is €90,00, even though you didn't have the chance to do it before, because their site wouldn't allow you to. As my final destination in Europe was Prague, connecting flight was done by Lufthansa. When I was going back to Brazil Lufthansa again was the company for the connecting flight from Prague to Frankfurt. Now this time I couldn't upgrade my seat to premium, as Lufthansa was not allowed to. Tried to do it at the gate, but it was already sold out. Never had a chance, neither online nor at the airport as my tickets were bought in Brazil and some how you end up getting some sort of xenophobic deal; 3) Comfort in the so called Premium class is pretty much what you will find in most serious airlines. Economy class is ridiculous. A flight from Frankfurt to Rio takes around 11hours and on economy class you won't get the smallest amount of comfort necessary to sleep and I'm not complaining of space here (I could fit with my 178cm height). What I mean is seats are hard and won't do any, I mean ANY degree of reclining. As a doctor I can assure you this is not at all healthy for your lumbar spine and the least you'll get is lumbar pain, as I did. I wonder if Condor airlines' values involve transporting people with dignity. 4) Entertainment is fully available for premium and business class. There are around 30 movies and 4000 musics available for your choice. On economy you get two movies and two TV shows, but they don't come from the same set of premium entertainment. Movies available were Frozen and The Older Women (not so good if you are a male adult, right?). TV shows: 1 episode of Tintin and 1 episode of 1997 The Nanny. Entertainment upgrade can be bought after takeoff for €8,00. It is not so bothersome as you can upload something to your smartphone and watch, as there is an USB port available for recharging it. They won't offer you a headphone on economy, but they'll sell you one for €3,50. Just bring your own."
Cons: "5) Meals as you can imagine are different. Premium meals involve a 3 dish menu (starter, main and dessert). On economy it is a regular plane meal with a twist, no animal protein. Economy meals are pretty much a whole bunch of carbs, mostly simple starch, and that may be so because it is surely cheaper, but also (and I do hope it is not the case for that would be amazingly vile) starches are digest much faster and create a insulin peak, what really matters is that you start feeling hungry a lot earlier and, guess what, they sell snacks on bord. Once again, you can buy a meal upgrade for economy class up to 24h before the flight, on their website, which means that you can't, as your reservation number won't work anyway. Should you have any restrictions the best advice I can think of is bringing your own food. 6) Staff politeness was almost not an issue except for this one flight attendant that felt free enough to mess with my objects. For instance, instead of simply asking me to disconnect my headphone from the screen for landing, she just pull it of the socket and threw it on my lap without saying any word, even though I'm pretty able to speak/understand English and some German as well. Surely one can't blame individual attitude on a corporation, but corporations may be blamed for keeping such individuals on their staff. Information regarding passport control/immigration and customs in Brazil was confusing and some non-German and non-English speaking passengers were left in the dark. Curious fact was this flight attendant being extremely courteous to this guy, saying that she used to date a Brazilian man and how she believes that thay can't be trusted as they are too seductive. Conclusion: this is a matter of maths. In order to have a minimally comfortable flight just ad €180,00 (arround R$650,00) to your tickets price. If any airline offers you a price within this range, don't hesitate, buy it from the other airline. Avoid Condor airlines at all costs. I hope that this comprehensive review helps you on your decision. What I do hope (as I'm pro market person) is that it's prices force other companies to lower their fares, that's the only good we can get from Condor and I mean it, I'll be happy to pay extra €180,00, maybe €200,00 and fly with ANY other airline, but Condor."
Pros: "Plane was clean."
Cons: "Were not informed that their card readers don't read visa debit cards. So no movies or alcohol for 10 hours. Would have been nice to know beforehand. At the end of the trip, I was not carrying US cash nor was I in a country that used Euros."