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Cons: Needs more variety of moviesRead more about Japan Airlines
Cons: Needs more variety of movies
Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
Cons: Flight delays are always disappointing.
Pros: Amazing crew
Pros: Nothing to complaint. Excellent airline nowadays
Pros: Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.
Cons: Nothing. The experience for international economy was perfect.
Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.
Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.
Pros: Two choices of meal and friendlier staff. Props to JAL.
Pros: Very comfortable and nice atmosphere
Pros: Very professional staff, smooth boarding process.
Cons: Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system.
Cons: Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.
Pros: The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines.
Cons: The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO.
Pros: Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!
Cons: More movie options would have been nice.
Pros: Great crew. I easy transfer!
Cons: Food was not great.
Pros: I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient.
Cons: Tight seating.
Pros: Food was acceptable. Stewardess very helpful
Cons: On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good
Pros: Lots of legroom
Cons: No complaints I was pleased
Pros: That I probably won’t have to deal with AA for a while.
Cons: The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline.
Pros: Excellent service - delicious meals
Pros: Best airline I have ever flown.
Pros: Flight attendants provided high standard of service and courteous.
Pros: Nice leg room and excellent head phones nice crews
Pros: Excelent good service.Staff are friendly.
Cons: Almost i like everything
Pros: This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable.
Pros: Great service.
Cons: No smiling faces of flight attendants. Service was mediocre; food same
Pros: I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !
Pros: The Crew
Cons: This terminal is not easy to find. You have to take bus from the main terminal.
Pros: Flight attendants are all nice, polite and always smile. Good food and good entertainment.
Cons: Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case.
Pros: Food Service Crew actually cares about you
Pros: The service was great. Food was delicious,
Cons: It was a bit too warm in the aircraft.
Pros: Crew was very nice, movie selection was great and the 787 is a nice plane
Cons: Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl
Pros: Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations
Cons: The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.
Pros: The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines.
Pros: Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees.
Cons: I did not like that we could not book our seats until 72h before departure.
Pros: Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!
Pros: Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals.
Cons: The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally.
Pros: The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food.
Cons: My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done.
Pros: everything was perfect!!
Pros: Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son.
Pros: The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well.
Cons: There wasn't anything I didn't like. I wish USA could be more like them in a business aspect.
Pros: The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap...
Cons: As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty.
Pros: Enjoyed the greeting, politeness and food
Cons: More English speaking would be preferred
Pros: Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret
Pros: Staffs areattentive
Cons: Chair space so limited
Cons: being moved
Pros: that it was actually flown by JAL not china southern
Cons: the confusion of having one company selling another's tickets makes finding the gate difficult.
Pros: Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko
Cons: Everything else ok
Pros: The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class.
Cons: Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable.
Cons: Poor customer service and lack of care for loyal passengers
Pros: Fast boarding. Early arrival. Comfortable seat.
Cons: I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines
Pros: SQ always has the best looking flight attendants
Pros: I liked the size of the cups for drinks: smaller than usual.
Cons: You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews.
Pros: Serve customers with a smile
Cons: Better tasting meal packages served at economy cabin
Pros: Amazing crew. On-stop flight. All premium economy for reasonable price.
Cons: Silk air
Cons: I think the food in our flight was not that good..
Pros: Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone...
Cons: See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again.
Pros: Efficiency, good.
Pros: Although business was full, it was quiet. Cabin chief was very helpfull and professional.
Cons: food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep.
Pros: Friendly crew and spacious.
Cons: Food could be better
Pros: Excellent service
Cons: More tasty snacks throughout the flight
Pros: Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience.
Cons: As always, economy class is getting tighter. But economy here is still better than the western airlines.
Pros: The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy
Cons: The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane.
Pros: check in went smoothly. helper was friendly and helpful.
Pros: USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew.
Cons: No negative points
Pros: Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless.
Pros: Comfortable flight, punctual, helpful crew.
Cons: I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper.
Cons: With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes.
Cons: The desserts. The bun.
Pros: Friendly attentive staff. Excell ent food and great. Service.
Cons: Really crowded seats in economy.
Cons: SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled.
Cons: Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days
Pros: Loved the hot towel service
Cons: Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight
Cons: Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000
Pros: Seats, crew
Cons: Nothing else other than above
Pros: Modern Aircraft , good seat ,Crew friendliness
Pros: Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment.
Cons: Not much. This airline is up there with the best.
Cons: This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg.
Pros: AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!
Cons: THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES.
Pros: The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,
Pros: Crews are truly nice and patient
Cons: Crews are very nice, food are not really good
Pros: I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything.
Cons: The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch.
Pros: Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it...
Pros: The hot towels twice during the flight was great
Cons: Really just the food
Pros: Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable.
Cons: The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!
Pros: Hard to find lounge for bclass users
Pros: Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA
Pros: No fuss flight but lacking that something extra
Pros: everything, excellent job
Pros: Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it.
Pros: The SIA crew is the most gentle and careful I have ever encountered.
Cons: The food is below average. The quantity is OK but the choices/taste in not matching the best airlines.
Pros: Crew was outstanding
Cons: No sound on my entertainment system
Pros: Lots of movie and game options
Cons: Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating
Pros: The flight experience was pretty great overall..
Cons: I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions.
Pros: The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore.
Cons: I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status.
Pros: Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat.
Pros: Thank you flight itself was v good but not check in
Cons: Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer
Cons: My flight got canceled but nobody responded from flyus.com
Pros: Amazing crew, seats were super confortable. Overall top experience !
Cons: Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience.
Pros: Good service by crew.
Cons: Online check in was not working which meant long line to check in at airport.
Pros: Seat comfortable
Cons: Food would have been better.
Pros: The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch
Cons: Nothing really.
Pros: Seat was comfortable and entertainment selection was good.
Cons: More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers.
Pros: The service as usual on Qatar is excellent
Cons: 2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle
Pros: I like that they deliver me safe and sound to Vietnam
Cons: I would prefer no interruptions while I am watching my movie
Pros: Nice new plane. Good seats. Good seat space between you and person in front of you.
Pros: The crew was very friendly and helpful throughout the flight
Cons: The boarding process in Chicago wasn’t great. Zones were not used
Pros: Great crew and front desk
Pros: They are the best
Cons: Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. .
Pros: Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time.
Cons: Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it.
Pros: empty seat next to me!
Cons: more cramped than akld to doha
Pros: all nice
Cons: nothing but avoid bread
Pros: business cabin nearly empty. comfortable seats
Cons: Expensive WiFi
Pros: They do their job well
Cons: I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover.
Cons: Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning.
Cons: All entertainment units were off.
Pros: Superb service. Excellent quality of food. Flexible dining time. World’s best business class!
Cons: More shower stalls in the business class lounge.
Pros: Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport.
Pros: Great service and excellent flying!
Cons: Food was a bit dry
Pros: Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!
Cons: It would be nice to have socks to put on for when I want to take my shoes off.
Pros: Thanks for good service
Cons: Everything was good service food entertainment
Pros: All around a great experience.
Pros: Very nice. Everything was great.
Pros: Not much except the on board crew are nice.
Cons: The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone.
Pros: My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!
Cons: THere was no wifi
Pros: Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again
Pros: Great selection of movies and tv shows
Cons: I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting
Pros: Smoothe landing
Cons: Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice.
Pros: Everything else
Cons: Too much air condition... cold!!
Cons: The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence.
Pros: Staff were friendly, food was good, and the plane was nice.
Cons: In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this.
Pros: Everything was great except Food and service comfort of the plane Cleanliness was superior
Cons: One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job.
Pros: It was not a full flight. It was ok.
Cons: Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly.
Pros: Great personnels!!
Cons: Overall nothing but great Service!!
Pros: Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business.
Cons: Frankly nothing!
Pros: The boarding process was simple, food was ok.
Cons: What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!
Pros: Comfortable wide seats, good service
Pros: 1. Comfortable. 2. Good crew 3. On time 4. No hiccups.
Cons: 1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks
Cons: The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane.
Cons: - The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic...
Pros: amazing and the airport is awesome
Pros: Quick boarding, good choice of movies
Cons: Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates.
Pros: Emirates is my airline of choice. They do everything well.
Cons: flight left very late. couldnt make up time on the way. had to struggle to make it to the connection.
Pros: The crew was just fine.
Cons: Checking on the cleanliness of the toilets frequently
Pros: The seats were spacious and comfortable. Ample room for the long flight.
Cons: Desert option: warm cookies
Cons: In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for
Pros: Crew was generally very good.
Cons: Flight was delayed by 2 hours
Cons: This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment.
Pros: Kind and very helpful.
Cons: A little more room for people with weak legs.
Cons: I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service.
Pros: Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class.
Cons: The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run.
Pros: Emirates itself was great but using fly Dubai from Dubai to Kabul was awful.
Cons: No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates.
Pros: Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time.
Cons: Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine.
Pros: Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced.
Pros: I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft.
Cons: The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal
Pros: Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around.
Cons: Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality.
Pros: Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious.
Cons: One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air.
Pros: My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn
Pros: The sitting is nice with good leg room
Cons: Can’t think of anything I don’t like.
Cons: Missed connection in Dubai due to late departure from DC.
Cons: Being late and have 24 layover at Dubai . Am still at dubai
Cons: The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight.
Pros: The food was very good and there were a lot of choices for entertainment. All of the crew were friendly.
Pros: Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks.
Pros: I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good.
Cons: I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option.
Pros: Service courtesy helpfully
Cons: I could not get pure vegetarian food as i am a strict vegetarian
Pros: Most of the crew was nice and accommodating
Cons: There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting.
Cons: Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat.
Pros: Almost $1400 value items were broken in my two fregile box/bag.
Pros: Food was good
Cons: Less attention to my two kids
Pros: The outstanding service of the flight attendants.
Pros: The inflight movie selection and entertainment was very good.
Cons: The food was a bit disappointing.
Pros: I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline.
Pros: Flight attendants friendly, well mannered
Cons: Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow.
Cons: IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!
Cons: Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand
Cons: Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes.
Pros: The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** ).
Cons: Was served the wrong meal even though I double-checked with the FA.
Pros: The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this.
Pros: The 380 is a great plane, the quiet and comfort.
Pros: The hygiene kits that they offer! They are awesome and very much appreciated.
Cons: I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system.
Pros: Food was good and plentiful. Crew was attentive, but stingy with liquids.
Cons: Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably.
Pros: Very comfortable pod.
Pros: it was nice trip with emirates, You have excellent services Thanks
Cons: All good
Cons: Filthy bathrooms. Food service slow and erratic. Too hot.
Pros: The plane was new and had a great feel. Pilots and crew very professional.
Cons: They need to smile and respect the passengers
Cons: 2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline
Cons: The flight was three hours late.
Pros: The crew carefull and the seat comfort
Cons: Cathay Pacific should be open direct rounte from SGN to MEL
Pros: Food& Beverage :)
Cons: The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well.
Pros: Entertainment was OK, but no wi fi offered.
Cons: I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT
Pros: Crew was attentive, plane was clean.
Cons: Food was horrible. They did not dim the lights until 1.5 hours into the flight.
Pros: On time, safe, standard service
Pros: Reasonable leg room in the economy
Cons: Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized
Pros: Enjoyed food and entertainment films.
Pros: Familiarity with Cathay Pacific procedures
Cons: The airplane seemed a bit outdated. A WiFi option would have been more pleasant. Crew spoke only English, not the classic Cathay Pacific experience to HK.
Pros: Staff were nice. Lots of legroom
Cons: The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check.
Pros: A perfect landing/touchdown into Auckland. Great pilot
Cons: Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!
Pros: thank u very much im very happy with the flight :)
Pros: I am a wheelchair user and Cathay Pacific took excellent care of me
Pros: The crew is so nice!
Cons: Same seat selection issue.
Pros: Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time.
Cons: I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better.
Pros: My mother requires additional assistance for boarding (wheelchair for the ramp, a little extra time). Cathay adjusted our seats so we would be located reasonably near the doors yet close enough to the bathroom for her convenience. The stewards literally took her by the arm to help her to her seat, even taking her bags for her. And they made a point of checking on her several times during the flight. Absolutely amazing!
Pros: Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options.
Cons: They are a bit strict on carry on luggage weight but not that big of a deal.
Pros: I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!
Cons: There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly.
Cons: I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off
Pros: My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed
Pros: CX still has good offerings on flights from their home in Hong Kong to other destinations.
Cons: However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down.
Pros: Great service from flight attendants.
Pros: The crew were very polite, efficient and attentive.
Cons: On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants.
Pros: booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you
Pros: Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific.
Cons: Nothing. Everything was great.
Cons: Delayed departure Last minute gate change Very very late baggage arrival
Pros: Plane left almost 2 hours late otherwise everything was excellent.
Pros: Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for
Cons: You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding
Pros: I like most of everything from this airline, Cathay Pacific.
Cons: bathrooms should be cleaned more often
Cons: Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage
Pros: Great crew. Super friendly.
Pros: Staff Food
Cons: Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info.
Pros: Cathay Pacific provided excellent service.
Pros: Entertainment system
Cons: The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight.
Cons: when can CX remove those terrible sliding seats?
Pros: Nice staff, clean planes.
Cons: Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped.
Pros: Typical Cathay
Pros: Check-in and Boarding was the most enjoyable portion of the flight.
Pros: Crew is lovely
Cons: My vegetarian food was horrible, terrible drink selection, mediocre entertainment.
Cons: Needs more leg room
Pros: Shorter flight airplane much nicer
Pros: It got me home.
Cons: The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude.
Airlines flying from Maryland to Vietnam have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Vietnam
Masks required on board, masks provided on flights from Maryland to Vietnam
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Vietnam
Testing for antibodies, testing for symptoms for flights from Maryland to Vietnam
Waiving of change fees. Search flexible flights from Maryland to Vietnam