Pros: "Easy boarding. On time. Snacks and water."
Cons: "No tv to track the flight progress"
Pros: "Not Particularly."
Cons: "Getting to my destination....they changed my connection without my knowledge"
Cons: "The flight was delayed due to rainy weather and "network delays" The weather up and down the east coast was not an issue We then looped for 1 hour flying slowly in a hold"
Pros: "Great crew."
Cons: "Better refreshments needed"
Pros: "Southwest offers a lot of info at their gates in Dallas."
Pros: "on time! quick, free, baggage! free snacks and drinks"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "We made it safe to the airport"
Cons: "I was unable to hear boarding being announced (IF it was announced). On the first leg the plane was nearly full when we got on due to passengers from a previous flight remaining on the plane. There were no snacks or drinks on ANY flights I’ve Flown in the passed 2 weeks (ALL Southwest flights)."
Cons: "i literally think I got frostbite on the plane, it was so obnoxiously cold."
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Cons: "I wasn’t able to use the WiFi in my flight. It worked last time but was not even available on this flight it seemed."
Pros: "Great crew, great service."
Pros: "Crew was great"
Cons: "Plane left about 45 minutes late"
Pros: "crew was great."
Cons: "instead of just a glass of drink, give the can."
Cons: "Left over 2 hours late!"
Pros: "Flight attendants were friendly and professional."
Cons: "The flight was almost two hours delayed, boarding was a free for all and the plane was like an overcrowded, dirty bus with wings."
Pros: "Southwest excelled in all areas."
Pros: "Wheelchair was waiting for me at all 3 airports. All staff was very kind and helpful - assistants, stewardesses, even the pilot came out to wheel me on the plane (8 of us had wheelchairs)"
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Pros: "Up and down in an hour flat. Left exactly on time and landed a few minutes early"
Pros: "Everything was great."
Cons: "Not a thing"
Cons: "Long delay in Baltimore"
Pros: "The crew was great"
Cons: "Being delayed for over an hoir"
Pros: "The flight attendant was funny and on point thru the safety announcement! Wonderful crew !"
Cons: "I don’t understand why when the airline has delayed a flight, why they do t let connecting passengers off first or call the gates for connecting passengers to let them know passengers are on their way. Southwest flight attendants were condescending. I nearly missed my connection."
Pros: "Plane was only half full"
Pros: "Short trip, crew was great as always. People are dumb and discourteous - I don't know how the flight crews deal with the general public with a smile on their face all the time. Crew announced that flight was completely full and last group boarding should take any available seat. No one did, everyone kept walking to the back, then had to turn around. We left because because people cannot follow simple instructions."
Cons: "Southwest Air is too far from airport exits and entrances. I will not take this airline again."
Pros: "Plane was clean, on time, and although full (doesn't everyone want to fly Southwest?), I still had ample room to enjoy my flight. Pilot warned of some turbulence, but it was so light, it was not disruptive or scary. And just love those peanuts! We've taken four SW flights in the span of a week, and all were on time and very pleasant flights. Good on you, Southwest!"
Cons: "Free wine and hot towels would be nice but, really, I can fly without them."
Pros: "Flight attendant's spiel was comedic gold."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Pros: "Plane arrived on time, even though it left 10 minutes late. Nice landing. Friendly flight attendants."
Cons: "Passengers were hussled into lines to board long before necessary. Front lavatory ran out of toilet paper rather early into the flight. Evidently it was not attended to in the stopover in Boston, perhaps due to the late arrival and eagerness to get going to arrive in time in Baltimore."
Pros: "I liked it we arrived early and the crew was very friendly and funny."
Cons: "The flight was entirely full and so is a little challenging finding a seat as the nearly Last Passenger in line but the crew was helpful in getting everybody's bags stowed and helping us find seats."
Pros: "Nothing. Canceled"
Cons: "Surprised yow didnt know that flight was canceled"
Pros: "Free check in for two bags and sit wherever you like on the flight!"
Pros: "The flight was smooth. Good price, convenient time."
Cons: "I would have liked to have pretzels but the attendant only offered peanuts, which I can not eat."
Cons: "SW lost my luggage."
Pros: "Love flying on Southwest Airlines, they are pleasant, friendly and very safety oriented. I look forward to flying with them again soon."
Pros: "Flight attendants were friendly and efficient"
Cons: "Seats were narrower than our departing flight. Flight was delayed at hour. Which normally not a big deal but when arriving at 2 am it makes for a long night. Then there was a longer than average delay for checked bags to offload due to staff shortages. Again. Makes for a long night. Baggage carrousel started spinning at 2:25."
It was not apparent whether or not there was a bathroom. The snacks were sodas in a drawer which seemed a little lacking. But the customer service at my time of arrival until I got out of the tarmac was great.
Cons: "Boutique air crew is very friendly. Much nicer experience compared to bigger airlines ."
Cons: "The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport"
Pros: "I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving."
Pros: "Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence."
Cons: "I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad."
Pros: "The actual fight was very good."
Cons: "I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great."
Cons: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."
Pros: "That a seat was available at last minutes."
Pros: "I really like the ticket price. It makes flying affordable."
Pros: "Quick cheap flight"
Cons: "Seats were a bit old."
Pros: "comfort, speed of flight, LOVE the terminal"
Pros: "Easy on easy off, why drive"
Pros: "Not many people, even though boutique is more expensive I will use yall every time."
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Flight cancelled in Muscle Shoals layover"
Cons: "No one has told me anything, they have to wait on an email is the only reply I've gotten"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "My good experience started since I checked in. The lady at the counter was very nice and helpful. The flight was very comfortable and the crew were also nice. I really liked the seats. I am going to recommend this flight to everyone I know!!"
Cons: "It didn't even show up in fact it was cancel and I was never notified and left 5hrs earlier so I was stuck in Denver international airport for the night and had to book a 400$ flight for the next morning. It's really shocking that I was not notified and I want to be reimbursed for the hotel and flight the next day"
Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Pros: "Crew was awesome."
Cons: "Did not give me much information about my next flight , like times or anything. Would not cancel and reschedule my flight just delaying it for over 13 hours overnight. And I was told to book directly with the airline and not through a third-party. Because as you know they cannot make any changes to my reservation."
Cons: "It has been seriously delayed and I have not taking that flight yet ."
Pros: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Cons: "The plane was really hot when I first got on."
Pros: "Awesome pilots great service, super nice people!"
Pros: "It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees."
Cons: "Was a little priecier than other options but not much."
Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"
Pros: "Staff at Denver AP very helpful + frienly"
Pros: "Great friendly pilots, smooth flight"
Pros: "This was unique experience on an eight seated plane. Loved the service and absolutely will do it again!!"
Pros: "No waiting lines, no hustle, no herding like cattle. Everyone was personal and polite. Wonderful experience! I will fly Boutique every chance I get!"
Cons: "Smaller plane makes for more turbulence, but not bad."
Pros: "On time, easy check in, and friendly staff"
Pros: "The hospitality of crew"
Cons: "The noise of the plane"
Pros: "All the staff are very helpful and friendly."
Pros: "The flight was smooth and comfortable. It was nice not having to deal with the major airports."
Pros: "The Atlanta airport workers were the best!"
Cons: "The food choice was trash."
Pros: "A different flying experience"
Cons: "There were 5 passengers on the flight, 2 checked in a bag for a total of 2 bags. My bag was lost. In reality on flight 438 Boutique Air lost/misplaced 50% of the passengers luggage. The staff is trying to get my bag on the next Boutique Air flight which does not arrive in Nashville until Sunday. I may be moved from Nashville on Sunday. The baggage needs to be on the next flight heading to Nashville regardless of the company."
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."
Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."
Pros: "Easy on and Easy off, great customer service at checkin in LAX"
Cons: "NO TSA PRE? Cmon...that is a must these days. Flight left LAX almost 45mins late because we were waiting for one passenger to arrive. I'm all for waiting 10 mins or so for someone who has already checked in but to inconvenience the entire plane for one person that long was too much. Pilot who spoke to us upon leaving and when we landed in Merced was devoid of customer service skills and spoke in a way that was hard to understand."
Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."
Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."
Pros: "Great experience. Great service."
Cons: "No issues here."
Cons: "We finally got to DIA, there was no shuttle ready to get us off the plane. We were not allowed to go into the main terminal because we didn't go through security. I hope that this is a successful business as it was very pleasant, but a lot of things need to be worked out to become more popular."
Pros: "The comfort, professionalism and customer service were second to none."
Pros: "Care, service, concern"
Cons: "Everything was good Stormy, rough air and a safe flight"
Cons: "I had read the previous reviews and decided to ignore them but what I got was even worse The plane was delayed. When it showed up it could not take off because it had a problem we had to wait for 2hrs to be talled that the flight has been cancelled because the faulty part has to come from Denver. If you value your life dont use this airline"
Cons: "No toilet paper on plane."
Pros: "I liked the small business feel."
Cons: "There was no toilet paper on the plane."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Cons: "Mechanical issues - 2hr delay"
Pros: "Fast, clean and good"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Crew was very friendly."
Cons: "Delays were extremely frustrating and I received multiple emails with time changes. The original flight I booked was for 9:45 pm and via scheduled and unscheduled changes, we left at 11:45 pm. Rather than arriving home around Midnight, I got home at 2:15am. Also no space for carry on. Bad experience"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Crew was very welcoming"
Cons: "Maybe more breakfast snacks"
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "Seats ok. Crew was great!"
Pros: "Crew great. Seat actually very uncomfortable. Cushion was worn out."
Cons: "Tv wasn’t working."
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "Flight on time."
Cons: "The cabin too cold."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "The kindness of the crew"
Pros: "everything was easy and smooth."
Pros: "I thought it will be like sprint barefoot stuff. But, the app is very convenience. I joined the JetBlue immediately."
Cons: "I like the entertainment as well as the water."
Pros: "I liked that I arrived safely albeit it 6 hours later than I was supposed to land."
Cons: "Our flight was delayed. We were not told our flight was delayed until an hour before the flight was to take off. Then they kept switching the time we were going to take off later and later then earlier then later and later. It would’ve been nice if we got an updated time that we were going to leave- just say come back in six hours rather than make us get up and get down, board the plane, then get off. and get up again then change gates I could not get any work done. I understand that sometimes schedule can be unpredictable but this was ridiculous. One plane that was supposed to leave after us actually left before us and people were getting upset"
Pros: "Crew was very attentive and sincere"
Cons: "My seat was dirty with food crumbs, padding worn out, very hard and jno lumbar support"
Cons: "Normally I love Jet Blue but we were delayed first for three hours. The only reason I even knew was because I asked someone if I was at the right gate because it didn't state it was a JetBlue gate anywhere. Then we were delayed two subsequent times for a maintenance issue and a gas issue. That didn't inspire any confidence whatsoever. We were also told we would be receiving a flight credit which I have yet to see."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Quick and on time"
Cons: "My seat did not go back, and sitting upright the entire flight was very comfortable. When I asked the fight attendant about the seat, he said seats do not go back forward of the exit row. Had I known this, I would not have booked my seat. This information was not made clear to me when I arranged the flight. I am looking to book another flight R/T from Boston to NYC and would appreciate compensation for this upcoming flight."
Pros: "Quick boarding; friendly staff"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "Helpful, friendly staff."
Cons: "No blue chips!!"
Cons: "1.5 hour delay due to mechanical issues"
Pros: "I enjoyed the crew the food the entertainment as well as the comfort of the seats and the help that I was given on the flight though the ticketing servicing agents could have been more helpful given the extremity of my situation"
Cons: "I'm not sure if this is a mistake through JetBlue or el al Airlines when creating my flight but I had to pay $50 out of my own pocket to fix their mistake because they had placed me on the wrong flight back home to Baltimore while my sister and mother were on the correct flight leaving me almost stranded and Boston for another 6 to 8 hours I'm so frustrated with not only JetBlue but with LL Airlines because I'm not sure whose fault it is."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "As usual, everything was excellent! Traveling can be very stressful for some people, but I really recommend traveling with JetBlue; personally I feel like I'm at home, very comfortable. Thank you and keep up the good work!"
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "It was a typical flight. Just what it should be nothing extrodinary, nothing bad"
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "Most things were great"
Cons: "Way too cold. I had my vent completely closed and still had a string stream of ice cold air blowing on me from spaces in the overhead panel."
Cons: "Flight attendants and First mate didn't show up on time, they called in the reserves, Then got on plane with them and the planes logs weren't up to date, the grounds crew then left to do another plane. Once we got off, we were informed that NJ airspace was restricted at the later departure time, and had to fly extremely out of the way. 1:45 later and arrived to destination, Missed train and and stuck now."
Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."
Pros: "The staff was friendly and professional."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Cons: "Better allergy aware food."
Pros: "all good"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "wonderfu crew... very helpul`"
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "Terrible staff"
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Flight was delayed 3 hrs"
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Pros: "Awesome Customer Service"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "For the planes first flight of the day the crew deicing process caused a 75 minute delay. On return flight at 10:15 pmwe waited on the runway for over 30 minutes because the ground crew wasn’t ready. There were no other planes in or out anytime near our landing"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Cons: "For the length of the flight, the plane used didn't have entertainment"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"