Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Bordeaux
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Scores according to KAYAK customer reviews
Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Cons: "Children children children....."
Cons: "Could've been on time"
Cons: "Screens need update, mis functions on equipment"
Cons: "Terribly uncomfortable seat."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Cons: "Palermo never ready for plane arrival"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Pros: "Everything was perfect"
Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Pros: "The staff upgraded me to business. It was a great wxperience"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Cons: "Outdated plane."
Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."
Pros: "On time; everyone friendly and helpful."
Cons: "I wasn't able to select seat before boarding"
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Pros: "Everything !"
Pros: "Just another flight, nothing special."
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Cons: "We were packed into the airplane like sardines!"
Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Pros: "Friendly staff"
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "No problems."
Cons: "Too narrow seats."
Pros: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Cons: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"
Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"
Cons: "Communication was terrible."
Pros: "We had delays boarding and no one was there to explain why."
Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Cons: "late due to late arrival to Zurich, 45 min late."
Pros: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Cons: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"
Cons: "Food & Beverage service almost nonexistent. Anything beyond water is almost $7.00."
Cons: "Lost a piece of luggage between Dublin and Edinburgh"
Pros: "nice crew"
Cons: "Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Cons: "The seats could have been more comfortable and . The plane was over booked"
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Cons: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "It left on time."
Cons: "Uncomfortable seats. pay as you go--even for water."
Pros: "No time... Good service"
Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Pros: "I was able to sleep the whole way!"
Pros: "Excellent accommodations and assistance given by the ticketing agent"
Pros: "My mother uses a wheelchair and the service for her was outstanding"
Pros: "We arrived safely."
Cons: "They announced that it was different aircraft, different airline operating the flight. It was an hour late. Then they lost our luggage."
Pros: "No delays. Reasonably comfortable"
Cons: "Not a single vegetarian option on the flight ??!?"
Pros: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Cons: "You now have to pay for beer and wine and a long haul flight on a major carrier…"
Pros: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Cons: "It was very hard to hear the boarding announcements at the gate"
Cons: "No complaints"
Pros: "Food was good, individual entertainment system was good."
Cons: "Cramped spaces"
Pros: "Girl sitting beside me!"
Cons: "Guy sitting behind me!"
Pros: "We got to Berlin quickly..."
Cons: "Could not choose seats Could not check in online Was not informed of the correct departure terminal Had to pay for drinks onboard Long distances between gate and terminals, seemed like the flight was 2nd class in terms of airport gate locations...."
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "Everyone was super cheerful and happy to help."
Pros: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Pros: "Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable."
Cons: "Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages"
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Cons: "I arrived late at the airport (1:10 before planned departure) and eventhough the plane was late, the staff didn't want to help me check in. After reaching out to be rebooked the following day, another staff member accepted to check me in because the flight was late and not full. I was very thankful to this second staff member because it was a two days trip that would have turned to only one if he didn't check me in."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Pros: "Friendly people"
Pros: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Cons: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Pros: "Everyone was polite and helpful... and we were on time !"
Cons: "The map feature in the entertainment console didn't work."
Pros: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Cons: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Cons: "No issues"
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Entertainment would have been great.. if my screen didn't keep blanking out."
Cons: "They ran out of Sheppard's pie!!"
Pros: "Dublin is easier to transfer in than LHR"
Cons: "Luggage missing"
Cons: "very confusing to print boarding passes"
Cons: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Pros: "Service was great, everyone was really helpful"
Cons: "No TSA precheck Confusing check-in based on counter location and inexperienced agents."
Pros: "Great service overall!"
Cons: "The wifi did not work"
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "On time Easy and no issues"
Cons: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Pros: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Cons: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."
Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Cons: "Infotainment system"
Cons: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "Entertainment was ok, had holl rodarte options and good variety"
Cons: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Pros: "It was fine."
Cons: "Seats are a little crammed."
Pros: "seat empty next to me"
Cons: "food, flight attendants"
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Pros: "Excellent crew and comfort during flight."
Cons: "Confusion at time of boarding."
Pros: "The movie/tv selection was extensive"
Cons: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Pros: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Pros: "After fixing the mistake they gave us two adjacent seats on the plane."
Cons: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Pros: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Cons: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Pros: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."
Pros: "Nothing about the seating"
Cons: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Pros: "Everyone was very nice"
Cons: "Some more space"
Pros: "Nice newer plane Both USB and power ports"
Cons: "There was a horrible stench of sewage much of the flight Meal choices were very limited Entertainment was pretty limited The wifi has a 200 MB limit -- I blew threw it despite spending 30 Euros -- that's never happened to me before One of the flight attendants was really out of it"
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Cons: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Pros: "At this moment only the entertaiment."
Cons: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Pros: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Cons: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "It was on time, very smooth flight. Price was great, bought last November, $365 round trip non stop"
Cons: "Seats too close together"
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Pros: "The flight was smooth."
Cons: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "The crew was great and the flight was great also. As the plane wasn't full, I was able to move my seat and have two seats which was lovely. Thank you"
Cons: "It was freezing on the plane. I had a jacket on and socks and used two of the blankets and was still cold. I also had tried to contact Iberia to order a special meal, but was not able to get through on the line even though I tried for several days. I also was not able to figure out how to order a meal on-line. I was disappointed with the choices of movies."
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Cons: "Very pleased with overall service and hospitality"
Cons: "Flt attendants unnecessarily bossy."
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Pros: "Flight was early to Madrid (i.e. shorter duration than planned)."
Cons: "Not enough discipline in the boarding process. No enforcement of the carry-on luggage policy. People were bringing on 3-4 small bags and taking all of the overhead space."
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Pros: "Food, comfort, crew stand out. Check in very quick and efficient. Everyone helpful."
Cons: "Unable to get to connecting flight in time available - this itinerary should not be sold. wasted 4 hours in Madrid and my ride in Jerez wasted time also. Many people from my flight and others were in the same position."
Cons: "We paid $30 each way for extra legroom, but our seats did not provide it, and there were no empty seats available in the appropriate rows to correct the error. As happened before the airline pleaded a "change of aircraft" with no extra legroom seats. We were somewhat accommodated by being re-seated in the middle section with an empty seat between us, but this was not what we preferred or needed."
Pros: "My flight boarded easily, and left on time. The seats were comfortable, the food included a hot meal for dinner, and the entertainment available was varied. We even landed in Madrid a little early. Traveling is always trying, especially in coach. The Iberia experience was very pleasant."
Cons: "Nothing really stands out unless you want to make coach like 1st class for the same price"
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Pros: "Boarding was smooth and everything was on time"
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Cons: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Cons: "Carry on policy is ridiculous"
Cons: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."
Pros: "the plane was not bad, the personal monitor was very advanced."
Cons: "offer at least one meal, offer at least something to drink, a blanket ... in 8 hours of flight ... after hundreds and hundreds of dollars for a ticket. shame."
Pros: "Flight was delayed. And the departure time kept changing. To the point that we had to run for the flight"
Pros: "Trying to be the worlds worst airline. They get my vote. With totally mixed up gates many missed flight. Airline didn’t care"
Pros: "Clean, refurbished aircraft."
Cons: "Ground crew opened my checked in bag and stole a $800.00 watch. As a seasoned traveler, I know you should never carry valuables in your checked in luggage. However, this was never the intention, I had planned to take my small bag with me but last minute Vueling offered to check it in for free, since the flight was full. I should have never agreed."
Cons: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Pros: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Cons: "Long delay"
Pros: "Good leg room"
Cons: "30 minutes late - better than 2 hours with previous Vueling flight..."
Pros: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Cons: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Cons: "4 hour delay"
Cons: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Cons: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Cons: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Pros: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Cons: "no food no drink all 2 flights"
Cons: "no food no drink all 2 flights"
Pros: "On time, one carry on and personal item for free onboard, clean - no complaints"
Cons: "I can't even begin to describe the horrendous experience..."
Cons: "Los asientos"
Pros: "Excellent check in . Before time arrival."
Pros: "On time, easy check-in and smooth boarding"
Cons: "Seating has limited leg room if you are tall. Seats also quite hard, but bearable over short distances."
Pros: "No issues with flight or crew"
Pros: "Nothing. Was too uncomfortable."
Cons: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Cons: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Cons: "The people at the check in desk were not friendly"
Pros: "Nice crew"
Cons: "Unconfortable seats"
Cons: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Pros: "Not one thing"
Cons: "The airline staff from check-in to dismissal were a big mess. No info, no help upon cancellation....Nothing."
Cons: "2h delay for an already late flight. landed at 2am."
Cons: "Delayed 2.5 hours"
Pros: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Cons: "Small. Narrow seats. Late flight"
Cons: "It was an awful experience. They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all of the hotels there are full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Pros: "Once the flight took off, everything was ok."
Cons: "3 door changes. Delay of flight was greater than flight duration. Information from crew was seriously inexact."
Cons: "Long delay"
Cons: "Terrible service. We flew with a connwction. After 2 hours delY they told us that our next flight was cancelled. That was not true"
Pros: "Quick, easy, cheap"
Cons: "No drinks or food offered, no entertainment."
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Pros: "On time"
Cons: "Seats were soooo small"
Cons: "The crew were very rude, there was no more overheard space in the cabin so two people in our party had to check their luggage, the washrooms at the rear of the plane were out of order and the they were out of three quarters of the food on the menu - effectively nothing to order!"
Airlines flying from Massachusetts to Bordeaux have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Bordeaux
Masks required on board, masks provided on flights from Massachusetts to Bordeaux
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Bordeaux
Testing for antibodies, testing for symptoms for flights from Massachusetts to Bordeaux
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