Find cheap flights from Massachusetts to Columbus

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Find cheap flights from Massachusetts to Columbus

Round-trip
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Boston (BOS)
Columbus
Tue 11/24
Tue 12/1
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Good to know

Low season

August Best time to beat the crowds with an average 3% drop in price.

High season

December Most popular time to fly with an average 14% increase in price.

Average price round-trip

$257 (avg. price over the last 2 weeks)

Good deal round-trip

$109 or less

Good deal one-way

$59 or less

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Top 3 airlines serving Massachusetts to Columbus

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 44,870 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "Nothing"
Cons: "They canceled the flight"

Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."

Pros: "Amazing Crew"

Cons: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."

Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."

Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."

Pros: "Ease of boarding with the group numbers"

Pros: "Best landing I’ve experienced recently!"

Cons: "Too cold"

Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"

Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."

Pros: "Professionalism and all time smile of the crew"
Cons: "That there is not TV in the plane"

Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."

Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."

Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."

Cons: "None"

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"

Cons: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"

Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."

Pros: "The flight was very smooth and the crew was so friendly!"
Cons: "It was an older plane and it felt a bit cramped."

Pros: "Wine"
Cons: "No tv's for such a long flight. One tv on the ceiling every so often does not qualify for entertainment.. flight was delayed for 3 hours. Never American Airlines again"

Cons: "No wifi or any video"

Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"

Pros: "Awesome crew. On time."

Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Pros: "All good - with every aspect of the trip."

Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Pros: "The plane was not full"
Cons: "Booked Brittish Air, got American. Plane delayed, no wifi, TV screen could not be seen from seat. No control of TV. Plane seats old & uncomfortable. Paid a premium price for a sub par experience."

Pros: "Plane wasn't full"
Cons: "We booked on British Air, but got American Airlines. Something I didn't realize. I don't like Amercan Airlines! No internet, no tv. Only overhead tv too far away to see from my seat and no choices Old plane"

Pros: "No turbulence Efficient"

Cons: "With the longer flight than the one I had been on previously I had expected the plane to be in better condition. However, I did not have a bad experience on this flight. I do wish that the snacks provided included a gluten free option as on all of the flights I had taken on this trip I wasn't able to enjoy any snacks due to food allergies."

Pros: "The best part about my flight was the plane got me from point A to point B."
Cons: "This was my first time flying American in years and now I remember why. Very cramped flight with no leg room, my knees were pressed against the seat in front of me.. Because they charge for checking bags, everybody else had two carry ons and there was no room for my one single back pack in the overhead bin so I was forced to sit with it under the seat in front of me."

Cons: "Bathroom facilities not working during part of the flight."

Pros: "The flight crews services"
Cons: "The first staff at the check in counter. He needs improvement on customer service."

Pros: "The flight crew was pleasant and the flight was smooth and on-time (both departure and landing)."
Cons: "The seats are *tiny* and cramped. The aisle is so narrow that you can't roll a standard sized rolling carry-on suitcase because you're constantly catching on the seats. The 'entertainment' is the old-style 'everyone watches the same thing on tiny monitors' as opposed to seatback monitors."

Pros: "Getting off the plane"
Cons: "The staff"

Pros: "Got there in one piece"
Cons: "Left late. Ran out of food before all were served. Cabin staff were weary and more attentive to each other than the passengers. With us packed in like sardines,American maintains it's reputation as the Greyhound of the air. Next time Jet Blue."

Pros: "Boarding was efficient, with a countdown on the screen advising the status."
Cons: "Could not check in at the kiosk as record showed one free bag per passenger, while as part of an international itinerary we had two bags allowance. Had to get it rectified at the counter. We could get only two middle seats for 'free' without having to pay for them."

Pros: "I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight."
Cons: "The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences."

Cons: "Flight was cancelled due to weather and AA was very unhelpful finding accommodations, even finding our luggage."

Pros: "Good crew"
Cons: "Hardly any food options, don't accept cash for food or drinks, over all uncomfortable flight."

Pros: "had onboard in seat entertainment. Mostly TV shows but not bad."
Cons: "Center seat, group 3 boarding, poor seat spacing in coach."

Cons: "The flight landed about 30 minutes early. We spent one hour on the tarmac waiting for a gate, resulting in us being late .. compromising many with tight connections."

Pros: "30 minutes early in Dallas,"
Cons: "Cabin where I sat was way too warm"

Cons: "Changed equipment and my aisle seat went to middle seat with no advance notice"

Cons: "Everything about it was terrible. So late we nearly missed a legal AA contection. No USB or WIFI as promised. Rude staff."

Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."

Pros: "Everything went smoothly. Only a couple delays."
Cons: "The ease of travel."

Cons: "The onboard wifi was not working."

Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"

Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."

Cons: "The food was terrible."

Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."

Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"

Pros: "Nothing at all"
Cons: "How they wouldn't even hand out a cup of water to anyone....."

Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "nothing"
Cons: "they have the worst customer service."

Pros: "delayed"

Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "It was a comfy plane ride."
Cons: "I liked everything."

Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Cons: "Unreliable wifi."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "Broading was seamless"

Pros: "Very satisfied."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."

Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"

Pros: "We were bumped up to economy plus where there are outlets available. Outlets are nice. The entertainment options were very good."

Pros: "Boarding was well organized"
Cons: "Crew is not very kind and the food is a bad joke. Not talking about quantity, just quality. Even if it's a small snack there should be better options"

Pros: "The lady flight attendant as the best I have ever had. I think her name was Jan."

Pros: "The complimentary movie, and the incredibly nice service."

Pros: "Plane was comfortable. Flight service was good."
Cons: "Flight was extremely delayed and an accurate timetable was not communicated well."

Pros: "we got there safely despite quite a bi of turbulance"
Cons: "turbulance and it took soooo long for the gate check luggage to be brought to us, several of us almost or did miss their connections. that was the first time it took soooo long."

Pros: "Flight was delayed because they couldn't get their passenger count straight! 30 min delay just to leave the gate!"
Cons: "When we arrived 20 mins late and then no one was at the terminal gate to put sky walk in place! After 20 min wait we had to walk down the aircraft stairs outside and go thru a door and climb two flights of stairs just to get into the airport"

Pros: "The airplane itself was great but the rest was not so good. United tries to sell you everything and the seating was miserable. We are back to JetBlue at first opportunity."

Pros: "Quality plane Clean"
Cons: "Seats too close together. My shoulders were squeezed against my neighbors"

Cons: "all the televisions were going on and off, on and off, doing this thing that said "searching" and they would go black, and then turn on again in a sequence that I can only describe as a blinking Christmas light pattern all over the plane. It gave me a huge migraine, and the woman next to me covered here TV with a scarf that barely blocked out the light in her face. It was extremely distracting and I couldn't even nap."

Cons: "They didn't have wifi"

Pros: "I liked it was steady and smooth for the most part. Good service and entertainment."
Cons: "On the way back, last 20 minutes made me feel nauseous and the return flight also didn't have T.V."

Pros: "Getting home"
Cons: "4 hours in line to get my tickets changed 6 hours on hold to talk to a rep No available flights for 4 days when canceled due to weather Very disorganized staff in Boston no one knew where to go"

Cons: "Crew member that was boarding us promised my bag was on the plane but, it wasn't so it got lost."

Pros: "Arrived early. Friendly crews. :)"

Cons: "I'm used to quality service from JetBlue and Virgin America, so this was awful. Nothing was free--not even peanuts! I got a tiny cup of coca-cola for free and that was about it. The staff was curt and not very friendly, the flight was long and uncomfortable, and there was absolutely no on-board entertainment. For a $300 flight that normally costs $150 with other airlines, I don't know what I'm paying for."

Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."

Pros: "Still waiting to get there.....canceled flight.....next option 6 days after my original date"

Cons: "The arm rests didn't got back, only affected row 37 (our row)"

Pros: "but reach destination 45 min.early"
Cons: "late by 2 hours"

Pros: "Nothing!"
Cons: "Everything!"

Pros: "Price"
Cons: "Check baggage line"

Cons: "Poor customer service. Rude staff."

Pros: "Seats were comfortable and it was nice to have trays"
Cons: "The blonde woman doing all the announcements was rude"

Pros: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."
Cons: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."

Pros: "Boarding was efficient Price was reasonable Flight boarded and landed on time"
Cons: "Leg room was tight Wish the people at the gate were a little more friendly"

Pros: "Friendly funny staff . No issues!"

Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."

Pros: "Great price...decent comfort... left on time and arrived 30 min early. No snacks/wake up meant a good relaxing flight with a nap."

Cons: "Delayed, on take off. Long time getting luggage after flight. Everything cost money even water."

Pros: "On time"

Cons: "I'm only 5'6" and my knees were jammed into the seat in front of me... wildly uncomfortable."

Pros: "Barbara."

Cons: "I find this company to be a con .. when I pay $54 for a flight, only to get to the gate and told I need to pay $57 to carry on my luggage, it feels like I'm being hustled by a street merchant. Its unfair, it doesn't seem ethical, and I'll never fly them again. SO cheap, that they pulled this tactic, and its a shame Kayak does business with them, gives you a bad name as well. Honesty is everything, this company is an F-"

Pros: "Quick boarding"
Cons: "$55 for carry-on, $4 for snack, no entertainment, no Internet, no reclining seats"

Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."

Pros: "WOW! Super impressed with the staff. I hadn't flown spirit in years because I had such bad memories about the spirit credit card (false promises) and bad experiences with the staff. But EVERY spirit person was great. From check in, to the flight attendants, to pilots, to people at the boarding gate… really great team now in 2016"
Cons: "Those seats NEED to recline. You have to fix this on your planes. I couldn't sleep I was so uncomfortable and I can usually always sleep…. Pleaseeee recline those joints"

Cons: "Flights were near on time but seats are very uncomfortable. Flight attendants in their own world and talking together since they had nothing much to do. Will not book a spirit flight again. Will go with the comfort of Jet Blue."

Cons: "I disliked the fact that the plane took off after the designated takeoff time. When I brought up the fact that I would definitely miss my connecting flight in Florida I was assured that if that was the case I would be provided with accommodation if I had to stay overnight."

Cons: "The flight was delayed and no one notified us at the gate or gave us an update The flight attendants were extremely rude she kicked my bag under the seat because it wouldn't fit"

Pros: "No food or movies but on time and inexpensive."

Pros: "Attendants were nice, good communication from Pilots."
Cons: "Seats are cramped for leg room. Plane looked new and was clean. If you are over 5'11 you will need to upgrade to bigger seat."

Cons: "Surprise bag fees higher than advertised online. The whole process is obviously designed to price gouge. The flight ran out of all whiskey and scotch less than two hours in."

Pros: "It flew me from Boston to Florida."
Cons: "The seats don't recline. Everything is an upsell on Spirit including checking in ($18!). It wouldn't surprise me if they put bill acceptor at the bathroom door to pay $3 a flush. If you are over 5 feet 10" this will be the most uncomfortable plane ride of your life so beware the cheap flight price."

Cons: "The constant commentary from the pilot and crew over the loudspeaker- we were told about 10 times that we would be 5 minutes late, then 5 minutes early, then late, then early. I'd prefer some peace and quiet. Commercials over the loudspeaker for Spirit credit cards? Ads for a strip club in Vegas on the walls of the airplane? These made for a very unpleasant trip. Also, making customers pay for water on the plane is ridiculous. The whole pay for each and every item that most people take for granted on other lines actually makes Spirit cost as much as another airline, so it's not actually a "budget" line. Also, I was not informed I would have to pay $40 for a carry on until check in. I will not fly Spirit again."

Cons: "Service was poor I felt like I was in a three card Monty rip off. I will never again use your services please refrain from any attempt at communication. I deal with hundreds of people a month I will make sure that I discourage any one dealing with your inadequate overpriced inconvenient and embarrassing services. I honestly feel that a refund is in order. Lawrence P."

Pros: "The crew members were very pleasant."
Cons: "Unfair and deceptive trade practice: I bought my airline ticket from a third party (Kayak.com), so it wasn’t until I went on the Spirit Airline website to do the online check-in that I saw that I would have to pay to bring on a carry on bag. When I called Spirit Airlines customer service, they kept stating that I had to pay to bring on a carry on bag because I had only paid for the ticket to ride on the plane. However, the plane ticket was only about $40 less that the next lowest ticket price and it was going to cost me $90 to carry a bag on both flights. Unacceptable! Overcrowded flights: The seats are closer together on Spirit flights than I’ve seen on any other airline, and I travel often. Matter of fact, the seats are so close together that they don’t even recline…there’s NO room to recline! Since I couldn’t recline, when I fell asleep my head kept rolling forward and waking me up. This happened on the departing and returning flight. It was awful. No electronic tickets: I’ve been using electronic tickets to travel for awhile now, so I automatically created a screenshot of the ticket for the Spirit flights. It wasn’t until I made it through security check line that the agent told me I had to got to the Spirit Airline counter and get a printed ticket. Only Spirit Airlines and possibly one other airline don’t allow electronic tickets. It’s a simple thing to provide to Spirit Airline customers to make the flying process easier, but Spirit Airlines doesn’t provide them. You pay for EVERYTHING: Spirit airlines doesn’t allow customers to bring on a free carry on, they charge for all seats selected, sodas are only available for a fee, and they even charge if you go to the counter to speak with an agent. It’s preposterous! BOTTOM LINE: Spirit Airlines makes it seem as though they are saving customers money by making them pay for only the things they use, but it’s just not so. Spirit Airlines nickel and dime customers and end up making a lot of in the end. They know charging for carry on items will deter people from bringing luggage onto the plane; therefore, they actually save money because the plane is lighter and uses less fuel. They say that the ticket price is so much cheaper than other airlines, but when you figure in the cost of carry on baggage, price for seats that provide the same leg room as other airlines as part of the original ticket price, and money customers have to pay if they need agent assistance, it’s a sham. I will NEVER fly with Spirit Airlines again."

Pros: "Sat on the tarmac for an hour before leaving. Stewardesses yelled at every person waiting to use the bathroom for congregating in the aisle (including a pregnant woman and a lady with a screaming toddler). Seats were very narrow, didn't recline, and were impressively uncomfortable even for airline seats."

Cons: "Bad service, extra fees, and poor quality. It would surprise me if this company started charging to use the restroom."

Pros: "Very long and not very comfortable flight"

Pros: "Sat in the front rows, the 'Faux'-st class seats. Worth the $55."
Cons: "Because Kayak is a 3rd party the fees associated with Spirit are not clear when purchasing the tickets, nor is any related information provided in subsequent emails."

Pros: "Quick boarding/exit upon arrival."
Cons: "Poor communication, delays on same trip, Spirit staff failing to accommodate connecting flight even after verifying they would take care of everything since airline was responsible for extreme delay. No notification given that there would be no connecting flight."

Cons: "They canceled the final leg of my flight to Oakland and had no comparable solutions to get me home within 12 hours. Now they're only offering me a $70 refund when I had to pay $300+ to actually get home for my 2yr old nephew's funeral. never flying spirit again. They could have been finding alternatives for me before I landed since it was canceled for mechanical issues."

Cons: "The whole day sucked. My flight was delayed several times. After calling them while at home to see what they were going to do for me missing my connecting flight, the man who was very hard to understand and don't give me a chance to say a word told me I would have to wait until I was at the airport to ask one of the representatives. I waited over an hour in line just to get to the check-in counter when I was then rudely rushed to make a decision regarding what I want to do since the delay caused me to miss my connecting flight to Portland. They told me they wouldn't compensate me for a hotel, transportation, or food during the 22 hour period I would have to wait in Las Vegas because it was out of their control. The seat didn't recline. The tray table is about a quarter of the size of a normal one."

Pros: "Literally the only good thing about my experience was that the flight attendants were excellent."
Cons: "They trick you into thinking the fare is cheap, but they nickle and dime you. One 50lb bag and one carry on and a purse cost me $137 to check. Yes, that's right, they charge your for a CARRY ON and their bag weight limit is 40lbs! If your flight gets delayed and you miss a connection it will likely be days later (4 days in my experience ) before they can fly you home and they will fight you on any sort of refund or compensation."

Cons: "THEY SUCK"

Pros: "Big front seats are worth the price, especially as compared to the standard seating."
Cons: "The flight was delayed three hours due to a mechanical issue. That happens. but they re-booked my connection without asking me whether I wanted to wait and see if I could make it (the connection looked like it would leave an hour before the new arrival time when they re-booked me). The connection ended up being delayed, and the door was still open when I was at the connecting gate. I asked both at the gate before my first flight and at the gate at my connection whether I could possibly get on my connection still, and was refused both times. Instead I had to stay overnight, get four hours' sleep, and return to the airport in the morning for the re-booked flight. Also, before the first flight, one passenger was a bit rude to a crew member. The crew member responded by getting in the passenger's face, demanding an apology, and then summoned the police to remove the passenger from the flight. While the passenger also had some fault in the matter, the situation could have been resolved in a much more professional and less drastic way."

Pros: "And the next flight was four days later"

Cons: "over 4 hour delay, no other flights in airport delayed"

Cons: "no Wifi, excessive baggage fees, no food"

Pros: "The crew was great. Very nice and available."
Cons: "We boarded late but we're assured we'd be boarding fast to get us going quickly. But no. We sat on the runway for an hour and a half. Seats were cramped but that was almost expected. Our connecting flight was delayed leaving but we didn't make it in time and had to spend the night in Vegas. Also the cab didn't take my voucher because there was no writing on it so I had to pay $30 for a ride back to the airport in the morning."

Pros: "The flight was smooth"
Cons: "The plain was dirty there was trash in my seat on the way back"

Pros: "We made it to our destination"
Cons: "Extra charges for EVERYTHING carry on bag -- $36 you want a seat -- $10 to $55 -you can let them "pick" seats for you but no guarantees you will be put together with your young children. ...Oh yeah and the fees increase as you get closer to the flight date. Costs go up to $100 / bag (minimum charge) if you do it at the checkin counter. I honestly don't mind the À la carte service but i should be stated very clearly at the time of purchase. By the time I purchased everything I could have had much better service from another carrier for less money."

Cons: "Flights were delayed. Spirit lost our luggage after they forced us to pay over $100.00 for baggage expenses. My bride and I had medications, gifts and clothes needed for this holiday trip, Since this incident, we had to cancel plans and spend additional money, This is completely unacceptable. We will be looking into filing complaints with the federal trade commission, the attorney general, better business bureau to name a few.Flights were delayed. Spirit lost our luggage after they forced us to pay over $100.00 for baggage expenses. My bride and I had medications, gifts and clothes needed for this holiday trip, Since this incident, we had to cancel plans and spend additional money, This is completely unacceptable. We will be looking into filing complaints with the federal trade commission, the attorney general, better business bureau to name a few."

Pros: "Crew."

Pros: "Nothing"
Cons: "Both of my flights were delayed. Neither flight updated the departure time but instead left everyone waiting at the gate without any information about what was happening. The spirit staff we're rude and didn't seem to care for their guests concerns. My connecting flight in Atlanta didn't have the accurate gate listed on the airport's departing flight screen. To top things off my luggage was lost and I haven't received it yet. I will not be flying with spirit again, and I'm terrified to see what is in store for my flight home."

Pros: "All staff were terrific!. Flight on time. Luggage speedy."

Cons: "I hate that the crew makes fun of themselves for being an airline that charges for everything; that's not endearing, it just pisses people off more about the charges that come left and right. Honestly the worst airline I've ever flown with."

Pros: "Nothing!"
Cons: "They charged $50.00 for one small bag to check in and they lost it. All my belonging is in that bag for this trip. What am I going to do now?"

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