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Flight got cancelled due to no crew. No credit or refunds given for our 6 hour delay. And the crew was very rude on the flight we finally got to Columbus. Awful experience with United!!

Luggage was lost

4 delay warnings changing time of departure Gate changes almost missed flight

Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early.

Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home.

The flight attendant went out of her way to give us personal attention.

I really enjoyed my trip on Frontier airlines. It was efficient, the planes were clean and the staff friendly. I gave lower marks on food and entertainment because there was no entertainment aside from the magazines I brought and the food was a pay as you go affair, which I didn't use.

The only thing I didn't care for was being charged $40 for a carry on bag. On the return flight. I didn't have checked bags.

Arrived 20 minutes early!

Nothing

Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal.

It wasn't the flight from Orlando To Cincinnati that I was upset about. I was suppose to catch a flight out of Columbus straight through to Orlando Only to find out they overbooked the flight. I had to drive another 3 hours to Cincinnati Airport to catch a flight 8 hours after original flight. I will not be booking with Frontier!

The flight was direct. The crew was friendly.

I wasn't told it would cost to have a carry on. There was no free drinks or snacks and no free entertainment options on board.

Friendly crew

Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family

Slow return of carry on at end of flight....crowded jetlway with so many waiting.

Great flight, on time, smooth

Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no

The aircraft smelled like the restroom due to the fact the aircraft came out of the hangar and the bathroom didn't get cleaned. This flight was delayed as well.

Short flight

Plane was delayed 1 hrs because short of crew member

Nothing

Everything

First time flying frontier, staff was very nice, I checked my bag and paid the standard fee like every other airline. The seats do not recline and are ultra thin, I think this made it more comfortable on the shorter 2 hour flight as it seemed to provide more knee room. I think customer experience could be brought up very easily with better online/app and mobile boarding pass. The plane didn't seem old and seemed inline or slightly above for its price point. I'm ok with no real food or entertainment especially with 4drink being free, but in flight wifi should standard even on a discount flight.