Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early.
Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home.
Flight got cancelled due to no crew. No credit or refunds given for our 6 hour delay. And the crew was very rude on the flight we finally got to Columbus. Awful experience with United!!
Just ridiculous, as follows:
1-Deceptive web page at check in makes you think paying extra for seats is required
2-Seats don't recline unless you PAY EXTRA
3-Carry on bag? PAY EXTRA
4-Care for a Soda? PAY EXTRA
5-Tray table - the size of a business envelope? Really?
6-In-flight magazine? HA! Read the safety info or the back of the barf bag, that's all Frontier provides.
7-Paid $50 each to upgrade seats to front (1st class?) No refreshments, no amenities, just a bigger tray table and a reclining seat. For $50.
Sat on tarmac for 1.5 hours in 90 degree heat. I know this because I could hear the pilot yelling over the radio that it was 90 degrees in the plane. No A/C while on tarmac because APU was down, according to pilot announcement.
Everyone I talked to felt deceived by the online check in and the extra charge for seats (if you want to sit with your party, otherwise no guarantees).
Bad representation, deceptive web check in, uncomfortable plane, zero amenities unless you PAY EXTRA.
Sorry Frontier, but FAIL!!!!
What I like best is the update I get on my phone, thus during delays and how long the flight takes. I actually bought this ticket for a friend and it made trip of going to pick him up from the airport very easy.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The crew was nice and the boarding was quick, we even took off 10 min early!
They charge you for everything, seat choice was $16, bags were $30 each and they charge for carry on bags. The seats were the most uncomfortable I have ever sat in and there are no tray tables! Sodas were $3 and snacks were $3. It was worth trying the airline, but we won't fly them again. They even come through the cabin trying to get you to sign up for their credit card!!
Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal.
The flight was on time and we even landed a little early. The crew was super polite and I was allowed to use my $100 voucher to pay for my bag and my seat. The experience was so smooth it almost made up for the 10 hour delay I experience on my flight to Denver.
I didn't like that I had to pay for everything. No free bag, no free soda, no free snacks, nothing.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
Late. Don't know why it took so long to load baggage.
You have to be careful with adding all the extras to the base price to get a true comparison. You have to pay for seat assignment which is dumb. You pay for both carry-on and checked luggage but do it well in advance
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
American Airlines
Delta
Frontier
United