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Pros: "Made friends on the way to Maine!"

Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"

Pros: "The crew and service were outstanding, seat was comfortable."

Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."

Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."

Pros: "None"
Cons: "Delays"

Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "Nothing!"

Pros: "Could not use the bathroom"

Pros: "great service and a quick flight"

Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."

Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."

Pros: "Nothing"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."

Cons: "It was delayed by 4 hours"

Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."

Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"

Pros: "Everything especially the snacks and in flight entertainment."

Cons: "Super delayed. Sat on runway for 2.5 hours"

Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."

Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."

Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."

Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."

Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."

Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."

Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"

Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."

Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."

Cons: "Delayed"

Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Cons: "We we missed our connection they wouldn't help us at all."

Cons: "long wait and delayed flight"

Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"

Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."

Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."

Pros: "Turbulence didn't allow the beverage cart to serve passengers"

Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."

Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"

Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."

Cons: "See above."

Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"

Pros: "Got on earlier flight as standby."

Pros: "Was a nice flay , thanks"

Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"

Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Pros: "Plane left 2 hours late."

Pros: "Cookies"
Cons: "Late"

Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"

Pros: "Arrived on time"

Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Pros: "On time and arrived early!"

Cons: "Had almost a 4 hour delay !!!!!"

Pros: "Nothing"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."

Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"

Pros: "The fly departed on time"

Pros: "Nothing"
Cons: "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."

Pros: "Bad weather came in n I was rerouted on Time"

Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."

Cons: "American Airlines does not care about its customers."

Cons: "Plane was not board on time. Delayed taking off."

Pros: "Everyone was pleasant & professional"
Cons: "N/A"

Cons: "The seats were very uncomfortable"

Pros: "Nothing"
Cons: "7 hours late with only 3-4 updates the whole time."

Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"

Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."

Cons: "Delayed flight"

Pros: "Good Airplane"
Cons: "Delays and baggage delayed"

Cons: "Rude staff"

Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."

Cons: "Never enough leg room!"

Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."

Pros: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Cons: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."

Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."

Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."

Pros: "It was on time boarding and landing"

Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."

Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."

Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"

Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."

Pros: "Very full flight arrived 20 mins early."

Pros: "Smooth flight, barely late."
Cons: "Broken sink, horribly uncomfortable, cramped seats."

Pros: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Cons: "We were delayed to do weather. Nothing AS could do but they tried."

Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."

Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."

Pros: "worst experience. Airplane people not so good"

Pros: "Crew was nice"

Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"

Pros: "Arrived early. Smooth flight."

Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."

Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."

Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"

Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"

Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"

Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"

Pros: "The flight attendants were so nice. They were genuinely kind and helpful to the passengers."
Cons: "The overhead bins are small"

Pros: "I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight."
Cons: "The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences."

Pros: "Slept like a log Gate staff were nice Lounge was very average poor food and beverage. Slow internet. Outdated furnishings. Not worth the access fee."
Cons: "Smallish seats and overhead storage Onboard Staff had brisque manner"

Pros: "Boarded quickly and got into air fast."
Cons: "Way behind schedule and virtually no snacks or drinks."

Pros: "Plane on time"
Cons: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."

Pros: "They lost my luggage."

Pros: "Amazing amount of legroom! Very comfortable seating, even in economy."
Cons: "I would like to see passengers behave better. One lady pushed in at boarding and went ahead despite the checker telling her she was out of order, Another passenger used both underseat storage in front of him and under him so the person in back of him had no place to put things. Staff should try hard"

Pros: "Ues"

Pros: "Everything was as planned"
Cons: "Nothing"

Pros: "Staff was friendly and helpful."

Pros: "The service"
Cons: "Plane too small and uncomfortable"

Cons: "The onboard wifi was not working."

Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"

Pros: "On time. Friendly employees"
Cons: "The snacks"

Pros: "Landing"
Cons: "No Information about when we would leave jersey"

Cons: "The flight was delayed several hours And no one knew what was going on"

Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."

Pros: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Cons: "Did not like the delays and gate changes - but that wasn't the airlines' fault"

Pros: "Seats were comfortable and had plenty of leg room"

Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."

Pros: "Crew was very nice and was very responsive with passengers."
Cons: "Flight was delayed so we ended up arriving about 40 minutes late. Not enough leg room which ends up making lots of people grumpy."

Pros: "it was very comfortable"

Pros: "Food and in flight service"
Cons: "Nothing"

Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."

Pros: "Nothing in particular"
Cons: "Uneventful"

Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."

Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."

Pros: "A very smooth ride"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"

Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."

Pros: "Was a good flight, quick and direct. Crew was polite and friendly."
Cons: "Too many people crammed into the space; same as most other flights though."

Pros: "A little better"

Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."

Pros: "Courtesy"

Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."

Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "You had to buy food or snacks and buy tv connection seats are super uncomfortable"

Pros: "We got to LA earlier than the itinerary said"
Cons: "We dont have room to move wile we are sitting. Very limited space. We did not got informed were to get our lugagge"

Cons: "Boarded plane to find out that there was no crew available. Got off and were told to wait for further instructions. Three more delays until finally leaving 3 hours late. Was told at one point we could try to get on another flight on standby. Went immediately to gate but told they had already closed the doors. Very frustrated with United management."

Pros: "Very professional crew"

Cons: "Flight left almost two hours late, missed connecting flight, alternate flight cancelled, United Club wouldn't pass-holders in club. Had to sleep in airport."

Pros: "The flight attendants were very pleasant."

Pros: "On time arrival."
Cons: "Turbulent Flight"

Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"

Cons: "Never took second flight it was canceled. I was very upset"

Pros: "We arrived almost an hour early! I didn't know that was possible!"

Pros: "The service was awesome!"

Pros: "The bigger seat and more room"
Cons: "Flight attendants not walking around and pick up the trash. I had to take the trash back to the garbage. I saw the ladies just chatting in the back."

Cons: "Seats were too hard"

Pros: "Great service and flight."
Cons: "Had to pay extra for TV."

Cons: "It was delayed by two hours"

Pros: "Really nothing."
Cons: "The additional cost to pick a seat, and luggage. I no longer considered it a good deal. Our layover was extended 2 hours in Denver no explanation was given. The staff never came out to let the waiting passengers know. I only found out because I went to the customer service counter. Waiting passengers were mad and it could have been prevented. No food or entertainment was provided only a glass of water was free. All snacks and beverages were additional cost. No entertainment was available not even at an addditional cost. I probally won't fly Frontier again."

Pros: "Not sure"
Cons: "My flight was canceled. it took 2 hours to get my bag back. The hotel voucher and meal voucher was not enough for the area. I don't understand how you can't have a crew."

Pros: "The plane didn't fall from the sky."
Cons: "Late expensive cramped overall crappy."

Pros: "Did not expect much, and that is exactly what I got."
Cons: "The size of personal items which did not incur an added charge is ridiculously small. Paying for water is ridiculous!"

Pros: "Awesome flight attendants!!! Will fly again because of them (but with lots of cushion under my butt!) wheelchair attendant lost my backpack."

Cons: "Our plane landed late, we boarded late, and arrived in Columbus nearly an hour late."

Pros: "Great personable crew made the flight better than it was!"

Cons: "Customer service is extremely poor and non existant and NO help whatsoever to accommodate for another flight. NOTHING."

Pros: "Plane was clean. Departed on time. Arrived early."

Pros: "Nothing"
Cons: "Hard plastic seats, being charged for drinks, tiny tray. Too much to type. I'll never fly Frontier airlines again!"

Pros: "I will never again will get a ticket from this airline You charge extra for a seat on a bus airline ticket One of the fly attendants had a very strong body odor. And you charged for a coke , don't even offer free water ...."

Cons: "2 hour delay on flight"

Pros: "I liked the price and the crew."
Cons: "My luggage arrived soaked. We had a layover in Denver. Apparently they left my hard case Richardo luggage sitting somewhere it could get wet. My clothing was wet, my dress stained, my satin clutch ruined and my shoes. My book was wet. There was water rippled pages. Not a happy camper. Need to treat clients luggage better."

Cons: "It's an issue when you plan to be somewhere but you're constantly having issues with flight delays . This will be my last time flying with you guys."

Pros: "Learned a few ways on how to save money in baggage"
Cons: "The check in person at LAX was very helpful in shared with me a few ways that I could save money and checking in on my baggage"

Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."

Cons: "By far the most uncomfortable airline seat I've ever been in. Ridiculous tray table holds nothing. Which was actually fine because they give you nothing"

Cons: "No complimentary food or beverage service. Almost missed flight as gate changed but not posted on board."

Cons: "Paying for a carry on bag"

Pros: "Great flight, on time, smooth"

Pros: "Nothing"
Cons: "The seats , no free drinks , no tv"

Pros: "I got home safely"
Cons: "Almost getting hit by a metal box. I was sitting in the front row on the isle seat when one of the boxes containing the flight attendants safety demo items came flying at me along with a giant water bottle during take off. My arm was grazed and another person was hit on the leg. The fight attendants didn't offer an apology or explanation. They didn't secure the box or put away their personal bottle of water. I'm not usually anxious while flying but that did it."

Pros: "The flight attendants were superb and the landing was the best I've ever experienced. Great experience!"

Pros: "Cheap flight, great timing of flights, ease of boarding, on time arrival and departure, friendly staff, fair space for luggage, clean lavs"
Cons: "TINY seats, slightly too expensive bag fee"

Pros: "The plane went to the right city."
Cons: "Got a middle seat both ways. Not very comfortable."

Pros: "Nothing $40.00 carry on bag charge"

Pros: "..."
Cons: "Hours of delays in both directions"

Pros: "they offered free carry-on for military, very smooth landing and good pilot. Well functioning aircraft decent space. Good boarding speed and very quick un-boarding"
Cons: "Lack of selections for food, charge for bags,"

Pros: "On time ."
Cons: "Baggage fee"

Pros: "I would like a refund!"
Cons: "Customer service was terrible."

Pros: "The original ticket price was great, but that's because they charge you for your carry-on, seat, and refreshments."
Cons: "Frontier has found a way to turn something barely tolerable into something laughably inadequate. The seats were narrow, plastic, and uncomfortable. They did not recline, include a tray table (the flight attendant referred to it as a "tray tablet"), or have any form of entertainment on or in the seat back. Common customer courtesies such as beverage services and snacks were not complimentary, leaving many passengers on my 5 hour flight with a dry mouth. The flight attendants, though able to find a way to channel their obvious frustrations into humor, were clearly not enjoying their jobs. Customers were not snapped at, but were oftentimes spoken to in a short manner. I'm assuming they're thinking they could be better compensated with a rival airline, instead of one that charges for soda."

Cons: "Smooth flight."

Pros: "I actually liked the atmosphere and the people. The crew was friendly. They were actually patient and understanding. They would try to help or assist as much as they could to whatever situation. The plane was clean and the staff was helpful in ways they could be"
Cons: "I didn't like the fact that the flight was delayed numerous times. Resulting in us leaving 2 1/2-3 hours behind schedule. I also was not aware or impressed by the fact that carry-on was $40 extra. And food or drink was not complimentary. Not even water. They also did not except cash on the flight or for carry-on/baggage expenses. Not everyone chooses to travel with a card, so this made it very unfortunate when I arrived at the airport with only a bank slip full of money, and no credit card. Also leg room was tight as well as seating. The plane didn't really take turbulence too well either."

Pros: "Great price (save money and only pay for what you need like carry-ons or checked luggage or meals, etc.)! Excellent for short flights..."
Cons: "Horrible accomodations (the seat does not recline at all, the armrests do not stay upwards in place, the tray table is very tiny, no in-flight entertainment options, etc.)! Awful for long flights..."

Pros: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Cons: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"

Pros: "Nothing"
Cons: "I arrived at the airport 2.5 hours before my flight. The flight was delayed by two hours when I checked my bag. And then kept pushing more and more because they were mechanical problems with a plane in Denver. When I was about to push to the 6.5 hour mark ( which I learned via email) it made my arrival time so late in Atlanta but it did not make sense to make the trip. I spoke with someone on the phone from front tier and then a person at the gate. They told me I would be refunded all fees and also receive future travel vouchers. Imagine my surprise today when I saw that I had been charged a $99 cancellation fee."

Pros: "Review on entertainment"
Cons: "This did not apply to my flight this the low rsting"

Pros: "Great price for seat. Seating a bit harsh for the longer flight. Space and padding. I was made aware of all the baggage costs, no surprises. So I believe you are improving that issue."

Cons: "Cheaper, non-reclining seats, like Spirit."

Pros: "carry on and handbags should be free, especially for international travellers who do a short trip within the country and stay for few weeks, this would be helpful economically. Try this, if we show our international limited stay and we do a trip within this period to intercity this could be a welcome relief. Right now, my parents are in that category and I am seeing them juggle with their luggage limitations."
Cons: "limiting to free either carry on or handbag"

Cons: "Literately everything is such a process with frontier. I will never fly with them again. They make everything 100% more difficult for customers. There wasn't even anyone at the ticket counter until 1.5 hours before our flight. After a long international flight we were stuck in the terminal with no food, sitting on the floor. All because frontier is too cheap to do anything extra for their customers. And $40 for a bag? That's ridiculous. Put it in the price of the ticket... And give me a drink on the plane. NEVER EVER EVER again. I'll spend the extra money to fly southwest where they care about their customers."

Cons: "The plane was the worst plane I have ever been on. There were also too many hidden fees."

Pros: "I liked that the airline later gave us a voucher for $100, however I do not feel the amount given was even close to was owed for the amount of trouble we were caused by the poor customer service of the airline."
Cons: "1. Having our flight delayed over 5 hours for "weather delays" in a city that had nothing to do with our route 2. No communication from the airline about the delay prior to the flight 3. Having to sleep in the LAX airport with my pregnant fiancée 4. Being told that we can't get on our flight in Chicago although we were to the airport more than 45 min prior to departure time 5. Horrific customer service"

Cons: "The flight was delayed for 6 hours, once the plane got to the airport it had maintaince issues. The Crew isn't too nice, they don't give us food and there is no entertainment."

Pros: "My seat"
Cons: "Nickel and diming you for everything. Cancelling my return flt, with no options. Only giving me a $200 voucher for a cross country flt. Had to pay $1215 for a one way back home on another airline. Never got the option to purchase the "one package", which would have included seats, baggage and change to cancel free of charge if needed". Never came up with I was transferred over to Frontier's vendor to book flt online."

Pros: "Leg space"
Cons: "That baggage and any seat at a price attached. A lot of hidden fees"

Pros: "Flight canceled because of weather. Frontier gave us options. Ability to take another airline flight to our destination and still keep our Frontier return flight."

Pros: "Let us know:we need do that before book tickets!"
Cons: "Free"

Cons: "Seats that don't recline"

Cons: "I bought with several weeks my ticket and when I arrived to the airport I didn’t have a seat and they told me that they downgrade the plane and the solution that they will pay for my hotel room for a day and next day I’ll fly at 4. I was a very important meeting that they and couldn’t afford to lose one day un NYC. I bought in Jet Blue last minute ticket that cost me $us 370!"

Cons: "I didn't like that you pay for a carry on that is stupid when your flight is already $400"

Cons: "At least a coffee /water/ and a cool drink could have been provided. The yellow/black color seen in booking/check-in process sends CREEPS and CHEAPS, while the price is not at all cheaper than other air lines."

Pros: "The flight was pleasant. Departure and arrival right on time."
Cons: "I left my carry on bag at my departure gate by accident. When I asked the Spirit airline manager if I could get the money I paid for the carry on back. I was told the money was not reimbursable. What a rip off!"

Pros: "Nothing"
Cons: "Everything, they made us wait 7 hours, I paid for my bag, though, they didn`t notify me on my ticket. Terrible."

Pros: "Nothing!!"
Cons: "This airline charges you for even asking a question the worst airline out there I'm sopprize their still in bissnes stay clear and avoid major disappointment"

Pros: "Nothing"
Cons: "The staff was rude from the gate to some of the flight attendants not all. Poor customer service skills. The 2 ladies at the gate let me stand there for 5 minutes and never asked what I needed. One finally came over rolled her eyes and told me I needed to sit down. I told her no because the flight was boarding and she told me standby needs to sit down and wait . However, I had a boarding pass and simply needed a seat assignment and when I said this she sucked her teeth and rolled her eyes again and took my boarding pass. Extremely rude. Inside an attendant proudly walked down the aisle saying "ugh what's wrong with you people and these phones these days." Then proceeded to get on the intercoms and say "I will have them take the plane back to the gate if you just can't be compliant." Were we on a school bus full of children going on a field trip? How about you explain the reasoning and importance behind needing to turn off cell phones and stop use and maybe you'll have more compliance than getting on the intercom and threatening the customers. I have never been on a flight like that and after my flight back home I never will again. Cheap flights or not it was just AWFUL."

Cons: "There was turbulence throughout the flight. The pilots and the flight attendants announced that we should stay in our seats. People were in the aisles at all times. Several times they were thrown off balance. The fight attendants paid no attention to this they were so busy chit chatting in their area at the front of the plane. We were asked to stay in our seats for passenger safety. Total oblivion was exhibited. For this reason I will never fly on this airline again."

Pros: "I got where I wanted to go."
Cons: "With a baggage charge of $55 I will never fly Spirit again, and have told others to avoid it at all costs. The man behind me dug his knees into my back the whole trip; it seemed that the backs of the seats had no padding at all."

Cons: "Flight was cancelled. They couldn't offer an alternative flight on the same day or even the next. The customer service rep had limited English proficiency, which made it hard to understand why the flight was cancelled in the first place. I had to book a flight on another airline to make it to Detroit one day late. I was not offered a travel voucher to compensate for the extreme inconvenience."

Pros: "NOTHING they have horrible customer service. My fiancé flight was canceled we were meeting at myrtle beach which left me stranded. They would not accommodate him on the earliest flight to myrtle beach or would they accommodate me to move my flight earlier"
Cons: "Everything was HORRIBLE will NEVER FLY SPIRIT AGAIN THEY SHOULD BE CLOSED DOWN"

Pros: "Nothing"
Cons: "$55 carry-on fee and $50 checked bag fee are preposterous and negate Spirit's 'competitive' fare. This is not communicated until you get to the airport and check in. Delayed for 4.5 hours and lied to about cause of delay. Discrepancy between what boarding agent said and what customer service said. Threatened by boarding agent that flight would be cancelled if passengers didn't board quickly despite presence of infants and infirmed. Confusing announcements by boarding agents who would mix up information for up to four different flights scheduled for departure from same gate. First and last time I fly Spirit. Apparently this review process is pointless since Spirit can opt not to post if it so chooses. Pathetic business practice on par for a pathetic airline. Will engage in a social media campaign against this airline."

Cons: "50$ for one bag is hilarious"

Cons: "Everything"

Pros: "Nothing."
Cons: "Everything is over priced even for an airline. To pay for snacks and drinks, even water. That's ridiculous."

Cons: "Never again. Charged too much for baggage. Gate changed at last minute. Sat on hot airplane for 1/2 hour. Waited 1/2 for baggage to come out. Not worth cheap fare. They make up the cost in baggage fees and water on the airplane. You have to buy water!"

Cons: "6:30 AM Flight from LGA to FLL delayed 4 times every 2 hours. Finally Cancelled after I had been at airport 7 hours. Spirit said mechanical problems. Several passengers heard the crew say that the company was aware of problems the night before. Too cheap to hire outside contractors to start the job sooner. I never fly them again."

Pros: "Good Price for Direct Roundtrip flights"
Cons: "All the pestering about the Spirit Master Card"

Pros: "the flight and the captain. And some of the flight attendants"
Cons: "They charge for everything. Seats are very tight. And the head flight attendant was just in a nasty mood."

Pros: "Price is right/ on time/ they have everything down to a science"
Cons: "I don't know if I would use this airline if I was going on a long trip but short ones are great."

Pros: "Strangely, even though the seats did not recline, they were reasonably comfotable"
Cons: "Check in on line - I could not get seat assignments or check a carry on. $55 / carry on is over the top. Communication of flights, both of which were late, was bad. My boss told me "I told you so!" She was right = I wont fly Spirit again."

Cons: "Cancelled with only 2 hours prior notice. Although I got a refund but no way I could buy another ticket to go to Chicago to catch the connecting flight to Hong Kong. I ended up buying a new ticket directly from New York to Hong Kong, which cost me $800."

Cons: "They didn't give us seats and no other choice I lost all my plans"

Pros: "Nothing was good"
Cons: "I got to the airport one hour before the flight and they told me I missed it. There were more than 20 people waiting to resolve their special cases, like myself. I'll never NEVER ride spirit airl any more."

Cons: "The jet was too flexible.A little scary the Bag trick was not cool, my 113 $ flight cost 160.$ oops sorry mr consumer .!"

Cons: "Horrible in flight service"

Pros: "My first and last time flying with Spirit, for a multiple of reasons. First of, the flight was delayed over two hours, the gate agents were clueless as to why and how long it would be. Second, the flights attendants were unprofessional. I'm trying to use the bathroom in the back of the plane, but the door wouldn't open all the way because the flight attendant was sitting down, as she saw me struggle to squeeze in, she wouldn't bother to get up. Overall, it's and experience I never want to endure again."

Pros: "It was cheap"
Cons: "JUST KIDDING IT WASNT. AND IT WAS A HEADACHE"

Pros: "nothing"
Cons: "everything"

Cons: "Did not buy a seat, along with 6 others who didn't and none of us got on our scheduled flight. First and last time I'll be flying spirit."

Pros: "The flight attendants"
Cons: "The delay in leaving, and the wait to get to the gate when we arrived."

Cons: "We were charged a high price for our luggage and charged to select our seats. The boarding process was poor. The gate was drab and the seats were set up in a way that made boarding a bit unruly. The seats did not recline and there was no wifi."

Cons: "The hidden baggage fee is excessive and absolutely unacceptable. $55 for a CARRY ON is ridiculous. The seats are shockingly thin and incredibly small. I was only on the plane for an hour and a half and that was enough for my whole body to be in pain. The fact that they charge you for a drink on the plane (even water) should be illegal. There was no food or entertainment to speak of. The whole airline is an absolute scam and a total rip off. I will never fly with spirit again."

Pros: "The price"
Cons: "Unorganized, delayed on both flights, charged for carry-on bags"

Pros: "Nothing"
Cons: "Timeliness, comfort, food, additional fees"

Pros: "Easy, smooth ride. On time and the flight attendants were very nice"

Pros: "The extra and add ons were crazy and not the value we had anticipated or expected"
Cons: "Extras and add-ons"

Pros: "The staff"
Cons: "No space"

Pros: "The flight was delayed 5 hours. Spirit worst airline ever."

Pros: "They should have free refreshment also price for luggage is pricey over the phone they tell you one thing when you get there it's different price seats are small I felt like I was in a sardine can"

Cons: "paying $50 each way for a bag. thought I was getting a good deal on the round trip ticket from NY to Myrtle beach. not so much."

Pros: "I arrived safely."
Cons: "Everything else. Zero customer service. No explanation as to why my flight was so delayed, no one took the time to genuinely apologize for wasting everyone's time. Staff seemed uninterested and didn't offer any consolation to their patrons. Even when on the plane, flight attendants didn't even offer complimentary water. Any other airline I have ever been on, flight attendants would try to appease patrons by offering beverages, snacks, vouchers. No such service was offered. Two patrons actually got in a heated argument while on the plane because everyone on the plane was extremely agitated. Every adult on the plane was consuming alcohol on the flight as a means to cope with how inconvenienced they were. Flight attendants did not even offer to interject. Everyone left the flight angry and promising themselves that they would never fly Spirit again. I hate knowing that I have to return to NYC via Spirit. Went to customer service and was given an email address so I could complain. I have never been treated this way before where even customer service doesn't offer anything but a disingenuous apology. I feel like even the staff members don't want to work for Spirit. I will never fly Spirit again. Worst flying experience I have ever had."

Pros: "Nothing except that I arrived safely"
Cons: "Everything. Terrible awful airlines."

Pros: "The seats were comfortable"
Cons: "The staff were very rude to the people in emergency seating. Took 45 minutes just get off the plane."

Pros: "Nothing"
Cons: "They cancelled my flight for no reason and wouldn't rebook to another airline. I had to spend double the money to levee the same day. Never taking them again"

Pros: "The cabin crew was very friendly and polite. The flight took off on time, and landed early. Kudos!!"
Cons: "The seats are too narrow."

Cons: "Our direct flight from NYC to Fort Laud was canceled due to inclement weather in the Midwest. They then rebooked the flight for the following day: leaving at 830a and arriving at 4p with a 2.5 hour layover in Detroit (the very location of the storm which caused the cancelation!). Needless to say, we did not take that flight, and we will avoid Spirit altogether in the future."

Cons: "Cancelled flight and did not even apologize! They were quick to refund you."

Pros: "Traveling time"

Cons: "The ground crew was not very helpful or nice about requesting a change of seats for my two children who were under age."