Cons: "In flight entertainment was broken"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was nice, polite, and fairly accommodating. Would prefer to be given the full can of soda, instead of a glass which is 1/2 can and need to ask for more. Xtra leg room seat was ok."
Cons: "Boarding wasn't great. Long lines. Deask lady gave my extra leg room seat, that I had bought and paid for, away to another person which made my boarding pass invalid. Made my boarding longer. Then no overhead space avail when I did get on and I was in bulkhead seat. I got my seat back.. But it was annoying, unnecessary, and uncalled for. And the woman who did it did not apologize."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "Left right on time and arrived at early. Relatively efficient boarding. Seats ok."
Cons: "Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Pros: "It was on time,!!!"
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "They canceled the flight"
Pros: "Flight was delayed, and unclear why."
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Pros: "They let me sleep"
Cons: "Not enough food options"
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Uneventful, on time, boarded fast."
Cons: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "On time, kept informed."
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Cons: "A fellow passenger used the restroom too late in the flight making us do anther circle around FWA. Oh well somebody couldn't hold it."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Pros: "All good - with every aspect of the trip."
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The cookies were good"
Cons: "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
Pros: "Plane wasn't full"
Cons: "We booked on British Air, but got American Airlines. Something I didn't realize. I don't like Amercan Airlines! No internet, no tv. Only overhead tv too far away to see from my seat and no choices Old plane"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Cons: "Serving something substantial to eat would be nice."
Pros: "Great plane and crew"
Cons: "Flight was delayed twice"
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "Flight was delayed for an hour"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Cons: "Small seats. Left late"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Cons: "Entertainment expensive"
This trip was by far the best flight I have ever had in my 62 years on the planet. For $49 round trip from Boston to Philly can’t be beat. The staff was super friendly and the aircraft was brand new!
CSR WAS VERY RUDE AND UNPROFESSIONAL, I WILL NEVER FLY FRONTIER EVER AGAIN
No reclining seats, delay of over 5hrs
There should be SOMETHING complimentary on these flights!! You pay for EVERYTHING except water! I hate traveling Frontier and Spirit. They say you get what you pay for and that's so true with these airlines. Lesson learned!
We paid $47 to check one carefully packed 50 lb bag on the way. Our return trip, they charged $65 for the base fee and only then chose to inform us that we would be required to pay an extra ONE HUNDRED DOLLARS - total of $165 one way! A because, since our departure, they had reduced the permissible weight to 40 lbs. ONE HUNDRED ADDITIONAL DOLLARS FOR LESS THAN TEN POUNDS WHEN WE WERE TOLD 50 LBS WAS THE LIMIT. I know their fares are cheap but my lord, their seats are tiny, they nickel and dime EVERYTHING, and they legit steal from you by changing the rules and price-gouging. Gross. I’ll pay more on the front end next time, because at those prices I could’ve flown a non-budget airline and been comfortable and had a damn complimentary water.
Flight staff was great! No free refreshments onboard but that was expected. We took off an hour late and waiting for our checked baggage to come around took forever so that was a little bit annoying.
I’m sure it’s due to Covid but I feel the staff could have been more friendlier. They seemed very shy but overall they were very pleasant and nice
They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for.
Pros: "Seat was average."
Cons: "If frontier was offering drinks and snacks again"
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Pros: "when our first flight was delayed so long many of us would have missed our comnector so they held the flight until we got there."
Cons: "more staff, not overworked and rude. better communication. no lost luggage."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "No specifics , nice flight"
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Pros: "Crew was excellent, always smiling and upbeat!"
Cons: "I don't think it could have been, I will definitely fly Frontier again!"
Cons: "Being on time, giving free snacks/beverages, communication"
Pros: "Good taking off n landing"
Cons: "Being delayed due to technical difficulties"
Pros: "The ease of the flight from the time I walked into Tampa until I walked off the plane in Denver."
Cons: "Pricing on carry ons 50$!"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Pros: "The staff was very helpful and maintained a great attitude the entire time."
Cons: "The flight was delayed for 7 hours due to what seems like mismanagement of available aircraft as well as space. At one point our plane was in the runway and sat there for 30mins trying to get in to a gate which still had a plane. Also, the timing continued to update every hour and give a new take off time of one hour right starting with noon and ending with 8:45pm. There was no analysis as to what time the flight would actually occur. Someone in the planning cell took the easy way out and just kept pushing out new timelines that shifted everything one hour tonthe right."
Cons: "They gave me and someone else the same seat luckily it wasn’t a packed flight and was able to move to a row that was empty"
Cons: "Add on fees for luggage ($76) and flight change ($99) made what seemed like a bargain into a fairly expensive trip. Long delay at Denver Airport for TSA; apparently Frontier isn't part of TSA pre-check. Seats not comfortable for tall person, they do not recline."
Pros: "The price of tickets. Plane was on time and crew were excellent. The plane was new and seats were comfy."
Cons: "We did not know we needed to ask for our seats at the time of check in. A little confusing when we got to the gate. It turned out fine with our sitting in the seats for emergency. They were very comfortable."
Cons: "On both flights there weren't enough people checking bags. It took almost an hour to get through both times. More people and stations are needed."
Pros: "The legroom on the seats."
Cons: "I don't like being nickeled and dimed to death on a flight. The airbus planes appear cheap in the seating though they have better legroom than any other domestic carrier."
Pros: "The crew (specifically the guy) was very nice."
Cons: "We boarded about 30 minutes late. They made no announcement as to why."
Pros: "Learned a few ways on how to save money in baggage"
Cons: "The check in person at LAX was very helpful in shared with me a few ways that I could save money and checking in on my baggage"
Pros: "Fantastic and easy online check-in, courtious dropbag agents, orderly boarding of passengers, great prices, special priority boarding for active duty and retired veterans, on-time departure and arrival of flight."
Cons: "There wasn't anything to dislike."
Pros: "I really liked the crew. They kept us entertained and the pilot was very comical."
Cons: "The seats were a little uncomfortable"
Pros: "The crew polite and accommodating."
Cons: "Uncomfortable seats, no complimentary beverages."
Pros: "Crew was nice."
Cons: "Paying for a carry-on was completely unexpected. Ridiculous costs just to pick a seat. No snacks or drinks included. When all is said and done, you basically end up paying the same as a different airline with more amenities included."
Pros: "The price were good"
Cons: "The seat they are uncomfortable .but wit that price it all good"
Pros: "The planes were clean and well-maintained. Boarding was fast and easy and the crew was polite and professional."
Cons: "Seats were a new design to save space. Not as comfortable and no recline. The tray was very small, about the size of a paperback book. Not conducive for drinks or much of anything. Additionally baggage fees were disappointing. $25 for a checked bag and $30 for a carry-on bag."
Cons: "you shouldn't have to pay for juice or soda and carry-on luggage."
Pros: "Didn't like anything"
Cons: "Upon arrival in Denver, made us sit on runway for an hour. Rude flight attendants. Upon return to SF, it took an hour to get our bags to baggage claim with no communication from Frontier staff. I don't think anyone likes their job at Frontier."
Pros: "Nothing -"
Cons: "Delays, no food, no entertainment, no semblance of a good boarding process, expensive bulkhead seats that don't recline. Spend a few more dollars and fly with delta"
Cons: "poor communication when our aircraft had mechanical issues and our flight was delayed while securing another aircraft."
Pros: "How fast I got to Orlando."
Cons: "No free juice."
Pros: "fast through security and boarding the plane"
Pros: "Crew was friendly"
Cons: "The seats were hard, and the bag fees"
Cons: "never depart or arrive on time. can be hours late for no reason other than unorganized"
Pros: "great price."
Cons: "When I arrived at the airport (pdx) I was informed immediately that I would be refunded. I knew before hand, via Google, that my flight would be delayed so I checked in at the counter to make sure I would be able to make my second flight from Denver to San Antonio, when I walked up to the counter, they asked for my name and then golf me I would need to be refunded. At this time, I tried to find out if they had another flight to San Antonio only to have the woman helping me ask "do you want me to refund the money or not? I'm about to press send." I'm sure that had the flight actually existed, I would be able to give a better review and I don't really want to mark down the crew for something, I imagine, was out of their control, but I can't give them any stars as my interaction with the staff was very limited to just the ticket counter. I will most likely NEVER fly with Frontier again based off of this experience."
Pros: "It was inexpensive."
Cons: "Plane was pretty dirty with food and trash on floor. Many people had bags that were way over the carry on limit and size requirements."
Pros: "decently friendly flight attendant on one of the flights"
Cons: "Seats are horribly uncomfortable NONE of the staff has any urgency about their jobs No tray tables Charge you for absolutely everything"
Pros: "Fast boarding!"
Cons: "Seats are uncomfortable, entertainment is non existent."
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "I have flown spirit airlines a few times Every time they are delayed and unorganized / inconsistent with charging fees for bags I don’t understand how they can always be so off target"
Cons: "The flight kept being delayed further for vague reasons and we were not given a realistic estimate of when we might actually take off. When we finally boarded the plane two hours late, it smelled strongly of vomit and was covered in crumbs and other debris from previous passengers. Paying $45 for a carry on bag is expected with Spirit but also so absurdly overpriced. Unpleasant experience overall."
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional."
Cons: "The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats."
Cons: "Having to pay for carry on baggage."
Pros: "Nothing at all"
Cons: "Who bumps you off a domestic flight if you're not already checked into 2 hours ahead of time? Spirit that's who. The adage is true, you get what you pay for. We paid for a scam with spirit. They apparently have an odd policing if you haven't checked in at the airport 2 hours ahead of your flight, you don't get to fly. No one alerted us to this policy and spirit even double down on the claim the my didn't have our contact information to alert us while I was actively receiving texts from them. Did nothing to try and help us. Pay more elsewhere. It will save you in he long run."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Cons: "Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "Flight delayed 3 hours and nowhere to sit inside security way overcrowded"
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "We found Spirit to be a fine airline and the greatest bargain going. Everything was fine."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Cons: "Never flying spirit again"
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Nothing about sorry"
Cons: "I didn't like the fact I had to pay for my care on bag nd I had the worst experience ever with the customer service never again"
Pros: "Clean aircraft. People didn't carryon large oversized bags. Room in overhead compartment regardless of when boarded."
Cons: "Little leg room. Little room to work with laptop or small computer. Pay for everything separately."
Pros: "Low cost airlines require the customer to constantly think about every little thing and to monitor the airline to make sure it's taken care of. It's just a lot more work than flying a normal carrier."
Pros: "Not much."
Cons: "I showed up 45 minutes before my flight (Uber driver got lost, nk). Kiosks did not work, so I had to stand in line for 10 min and was then told that it was too late to check in for my flight. Customer service agents were rude and only option was a flight home the next day. Never flying Spirit again."
Pros: "Price is good, I purchased a seat and that worked well, the price was fine"
Cons: "Why are the seats so uncomfortable?"
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Cons: "I signed up for their meet and assist program where they were supposed to take my mom to the gate and make certain she boarded then would take her from her plane to baggage claim. They did neither of those tasks, nor could they give me any status updates along the way. This is the last time we fly Spirit."
Pros: "The plane was more spacious than expected. The flight attendants were great and we arrived early."
Cons: "The Spirit terminal, inside the security zone, at Boston Logan is terrible, tiny area with one sandwich shop basically. The tiny men's room had one urinal and a line formed."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Original flight was cancelled causing me to miss work. Lost money at job due to lost hours. Would not recommend Spirit to anyone."
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Pros: "Smooth flight, on-time departure and arrival."
Cons: "As usual handicap services are terrible. Checked in, waited 20 minutes for a wheelchair. When boarding started there was no one to push my chair, so I sat there while most other passengers boarded. Finally got tired of waiting, wheeled myself to the plane. Help never arrived. When I got off the plane, no helper waiting. A fellow passenger kindly pushed my wheelchair to baggage claim. Will check tomorrow to see if Spirit is in violation of the Americans With Disabilities Act."
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "Quick check-in and short lines for security"
Cons: "No free water? Really? Things spirit can't do anything about: noisy crying children, loud talking, etc. disrespectful travelers"
Cons: "No leg space. Not even offered water."
Pros: "The crew and staff were excellent. I know they were stressed as well, considering the delay. They made an announcement about extra emergency seats and i was upgraded from a random, yet free, seat."
Cons: "My flight was supposed to depart at 9- beginning around noon I stared receiving emails saying that it had been delayed. Not just one email- the time of my departure changed over 8 times!! Went back and forth as well with the times, later then earlier, then later again... Even one last time at the actual gate. It was ridiculous. Maybe wait until closer to the flight time when you have a better idea of the actual departure time instead of changing it numerous times. Especially when traveling by train from a distance to the airport, it's important to know when the plane will leave!! I will NEVER fly spirit again"
Cons: "The flight was 3h late and not only they did not apologize but didn't even offer anything while flying. Even waiting for the baggage is being awful, we landed 30' ago and it is not here yet"
Pros: "Compared to other airlines, nothing stood out as positive."
Cons: "Flight was delayed, and this seems very common for this airline. We had a 5 hour flight and no complimentary food. Seats were very uncomfortable making it difficult to sleep during a nighttime flight. Extra fees for carry-on luggage is absurd. Will never fly Spirit again."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Cons: "Will never fly Spirit again"
Pros: "The flight attendants! They were funny and very helpful."
Cons: "The plane smelled like someone had defecated in their own pants for the entire ride. To purchase a soft drink and pay for a carry on are fees I was not prepared for. It would have been cheaper for me to fly with another airline. It was very cramped as well, felt like the person next to me and in front of me were on top of me."
Pros: "Flight as shorter than expected, attendants nice and got the drinks out in a hurry"
Cons: "Flight was $99, 1 checked bag and seats, the cost was actually $200"
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."
Cons: "First I got text flight is on time I left home accordingly. After getting boarding pass it was delayed 35 minutes. When I went to boarding area. Close to scheduled time announced that with flight will be late over another two hours. I arrived at my destination at 1:00 am instead of 10:30 pm. It was highly uncomfortable for me and as well my host. Who came too pick me from 1:15 distance. I will never advise that to save $30-50 dollars. Ruined your entire trip. Never ever travel Spritor advise others."