Find cheap flights from Massachusetts to New York

Find cheap flights from Massachusetts to New York

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Round-trip
Economy
Wichita (ICT)
New York All airports
Fri 9/17
Fri 9/24
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Good to know

Low season

AugustBest time to beat the crowds with an average 3% drop in price.

High season

DecemberMost popular time to fly with an average 13% increase in price.

Average price round-trip

$230(avg. price over the last 2 weeks)

Good deal round-trip

$89or less

Good deal one-way

$65or less

FAQs for booking flights from Massachusetts to New York

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Top 5 airlines serving from Massachusetts to New York

Scores according to KAYAK customer reviews

8.1
JetBlue
Overall score based on 19,743 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
7.9
Entertainment
7.8
Food
Airline reviews

Cons: "Boarding"

Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Cons: "N/A"

Cons: "Wish whatsapp calls worked"

Pros: "Fast check out at Kennedy’s immigration. JetBlue’s traditional friendly approach to flying."
Cons: "AILA continues to be a mess. I don’t blame JetBlue. DR is a hard place for business"

Pros: "Is amazing"
Cons: "I like to flights is great"

Pros: "On time and smooth travel"
Cons: "Nothing that I can think of"

Pros: "Nothing"
Cons: "Gate was changed without communication. Better communication"

Pros: "Seats have good legroom"
Cons: "I was discriminated against for having a service dog without all the records and forced to stuff a 5 month old puppy in a tiny carrier or be cancelled off the flight. I guess pro is they let me on but is this really necessary in these times? She didn’t let out a peep even though she was in the equivalent of a large man in a small seat. I’m never flying JetBlue again. Thanks but everyone else can use my travel money."

Pros: "Being spaced out from other people flying"
Cons: "Return the vegan options to Jetblue"

Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."

Pros: "With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job."

Pros: "New airplane"
Cons: "Entertainment"

Cons: "Online chk in , was not easy ."

Pros: "My flight was full of funny kids so I did enjoy everything of it"
Cons: "The snacks we need more snacks!!"

Pros: "The great services as always"
Cons: "Well this time I didn't get my DD coffee as always but was a nice flights even with the bad weather in NY"

Pros: "The crew was great! Excellent service!"
Cons: "Everything was great"

Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."

Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."

Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."

Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."

Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."

Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."

Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."

Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"

Cons: "Notified flight was delayed over 2 hrs.. while at airport outside of screening an announcement that they are boarding our flight.this is an hour plus prior to the time on the board. When I realized that my boarding pass was no longer on my phone I had to go to get a pass. Male/ White older, was totally negative and not helpful except to tell me he could get me out the next day. Other workers picked up the ball and got me a pass and escorted me through tsa... then we sit on the plane for another half hr before leaving. Ridiculous!"

Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"

Pros: "Entertainment was great! Great selection of movies!"
Cons: "The earbuds are terrible, I personally don't do well with that style - i would do research to see what the most universal type head phones are used because these were the worst. Also the control to my entertainment was on the right side, where the middle person kept changing my channels and volume. I would have liked for it to be on maybe the left side where no one else could touch it. (I sat at a window seat) The guy next to me fell asleep and so it was super hard to get to my controller (although there is one on the computer, he was still messing with it with his elbow)."

Pros: "The flight and crew were totally fine. I slept the whole time."
Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."

Pros: "The on board crew was so accommodating. There was a screaming baby on board and one of the stewardesses did her best to make the baby stop crying. But Jose was the staff member that was closest to my seat and he was amazing! Funny, pleasant, great customer service! He made the difference in what could have been the plane ride from hell. Thank you Jose!!"
Cons: "When I booked my trip, I picked out seats but when I checked in, there was no seat on my boarding pass. So when I went to the gate they had my name on the top of the list and gave me a new boarding pass with a seat. When I got to that seat, someone was already sitting in that seat and when I looked at the boarding pass, it wasn't even my name that was on it. The stewardess found me another seat in row 24. Then when the tv did not work the whole flight. On top of that there was a screaming child most of the flight, which of course I saw not the fault of anyone. Needless to say I'm happy to be home"

Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."

Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"

Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"

Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."

Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."

Pros: "Crew and captain were excellent! Wonderful!"
Cons: "An earlier flight was cancelled and people rescheduled to my flight. When I got to my seat, someone was sitting in it, and he had received a seat belt adjuster. He asked me whether he could remain in my seat given his discomfort in the seat to which he was reassigned, which was a middle seat. I could have said no, but it was clear that it made most sense for me to sit in the middle seat (the window seat was already taken and it would have been a tight fit otherwise). Though I appreciate that the folks affected by the flight cancellation were accommodated on my flight, I hope in future the seat reassignments can also be taken into account. Also, I think slightly healthier food would be nice (chips vs cookies). Thanks."

Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."

Pros: "This flight was delayed when we were on the runway due to air traffic control. They estimated it could take an hour or more to take off. I told the flight attendants that I had a connecting flight in NY and they both helped look to see if there was a later flight I could get on, if we didnt make it in time. When they determined my connecting flight was the last one going out of NY that night, I asked if I could possibly de-plane if we were going to take off more than an hour late since I would surely miss my flight and and I would rather go home and sleep in my own bed than get a hotel in NY. They were genuinely and sincerely interested in helping me, so they spoke with the captain and updated the passengers since some other people had the same issue. The capain surprisingly agreed to roll back to the jetway to me off if we were going to be delayed passed the time for connection. Thirty minutes later, we were in the air and I made my connecting flight. The flight attendant even gave me earbuds to watch TV free of charge!!!! What an absolutely amazing flight crew!!!!!"

Pros: "Leg room because I sat next to the emergency exit"
Cons: "Everything except leg room. First, your team never offered beverages. When I asked them about it, they said that they didn't want to wake anyone ... really? Like the whole plane? It's a red eye flight ... I'm sure most would take at least a water. Meanwhile First Class was served every two minutes for everything they wanted ... and us folks that make up the rest of the plane ... we don't count? So, everyone basically went to the fridge to get drinks. Water wasn't even offered ... huh? Also, your seats were ridiculously crammed ... extremely uncomfortable. Other than that, I'm glad we made it to New York."

Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."

Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."

Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."

Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."

Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."

Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."

Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."

Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."

Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"

Pros: "Boarding was OK. Price was cheap and it was a direct flight to where I needed to be."
Cons: "I couldn't pick my seat ahead. The lines at the Manchester airport were stupid long, and then you have to wait in their shopping mall area, before they announce the gate 1 hour before departure. Very limited movies and tv choices. All beverages were for purchase, but they had trouble processing my credit card. No free beer and wine. Lunch was OK, snack was weird. Not enough veggies or fruit. The crew pretty much threw the food at you. It was filled with families and kids, most likely on vacation in August going to Disneyworld, so it was noisy. And the cabin was cold, no blankets were given."

Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."

"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"

"Lots of delays. Armrests are not big enough for two people."

Cons: "The crew wasn’t super friendly but they were nice."

Pros: "Seat very v=comfotable"

Pros: "Not much"
Cons: "Crew kept bumping me in flight. Deplaning took too long."

Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."

Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"

Cons: "Boarding from rear to front."

Pros: "Sanitized, open middle seats, comfortable"
Cons: "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."

Pros: "Friendly crew"

Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Pros: "Great crew."

Pros: "The crew very professional. My flight was on time."

Cons: "Great flight all around."

Pros: "Don’t go overboard"
Cons: "Cleaner"

Pros: "Good"
Cons: "Good for now"

Cons: "Top carrier"

Pros: "Well organized and easy to check in."
Cons: "No"

Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"

Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"

Pros: "Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture."
Cons: "Nothing could have been better. Any issues with the flight were delays beyond the crew's control."

Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."

Cons: "Not cancelling our flight"

Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."

Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."

Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"

Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."

Cons: "Delays due to Democrats not making deal"

Pros: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Cons: "Would like more food available-not for purchase but with what comes with your flight"

Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"

Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."

Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."

Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."

Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."

Cons: "insufficient overhead luggage space"

Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."

Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."

Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."

Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."

Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"

Pros: "Everything was just right"

Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."

Cons: "Too crowded c19"

Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"

Pros: "Yes and Yes"
Cons: "Nothing to complain about"

Cons: "Something better to eat"

Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"

Pros: "The crew was respectful and friendly, the seat was comfortable"

Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."

Pros: "Customer Service was acceptable."
Cons: "Flights were cancelled and bags were lost!"

Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."

Pros: "The crew could care less about you..... You tell them your problem and they tell you to call American Airlines...."
Cons: "There attitudes.... you need to hire caring people...."

Pros: "The seat was great"
Cons: "Cabin crew - service"

Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"

Pros: "The crew was really nice and helpful."
Cons: "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."

Cons: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."

Pros: "Comfortable flight. New plane"

Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."

Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."

Cons: "There was a flight delay. That would have caused me to miss my connection. The airline switched me to another airline and did not notify me. Caused me to run all over the airport and waste extra 4 hours in waiting."

Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."

Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."

Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."

Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."

Cons: "Food and drinks could be better"

Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."

Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Pros: "The overall service x"

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Pros: "strategic boarding to avoid standing in the cold"
Cons: "WASNT ENOUGH ROOM FOR CARRY ONS"

Pros: "The plane is updated and very comfortable."
Cons: "The change in policy of the 1 bag under seat, caught me by surprise."

Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."

Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."

Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"

Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."

Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."

Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."

Pros: "Was on time"

Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"

Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"

Pros: "Nada"
Cons: "Overbooked Long lines Lost bag for my son Rude agents Absude EU 33 charge to book a seat. Bad website. Not a decent customer service. End this airline"

Pros: "Very comfortable and nice staff"
Cons: "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"

Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."

Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."

Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."

Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."

Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"

Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."

Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"

Cons: "Person next to me was talking across me"

Pros: "spaced out"
Cons: "there was no food alergy alternatives (Gluten Free)"

Cons: "No complaints"

Pros: "Everything was great!"
Cons: "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"

Cons: "Passengers were packed too tight. I had a woman put her but in my face while I was seated, and hit me in the head with her bag while she tried to get out of the way of another passenger."

Pros: "Social distancing was enforced and I was able to have a whole row to myself on both flights."
Cons: "Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight"

Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"

Pros: "All my expectations were met"
Cons: "Everything was fine"

Cons: "Plane was full!"

Pros: "The service of the air hostess."
Cons: "Definitely more space is better."

Pros: "Nothing"
Cons: "Social distancing enforcement and education"

Pros: "The plane was amazing"
Cons: "Nothing"

Pros: "Got a row to Myself"
Cons: "No Masks really enforced"

Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."

Pros: "On time"
Cons: "Food was poor"

Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"

Cons: "Going and coming back was delayed"

Cons: "See above"

Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."

Pros: "Comfortable and efficient"
Cons: "No vegan food options left"

Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."

Cons: "Couldn't connect to the onboard entertainment system through my laptop."

Pros: "Service was very good, they were on time and considering the flight time food was good too."

Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."

Pros: "all smooth"

Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."

Pros: "No faults"
Cons: "Very pleasant flight"

Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."

Cons: "My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most."

Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."

Pros: "Friendly staff, happy to help"
Cons: "Was all good"

Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."

Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"

Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"

Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."

Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"

Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."

Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"

Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."

Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."

Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"

Pros: "Service,management, food"

Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"

Cons: "Let's first start off with the fact that my luggage was a few pounds over and it cost me $200. Yes read that again $200! My extra 5 pounds of luggage was $200... but if I wanted to bring a second bag up to 50lbs it would of been $100. This clearly is the stupidest thing ever. Then my flight was delayed by 45 mins. The staff were super rude... I asked if some of the food options were vegetarian and the workers like hysterically laughed in my face... well cheese omlets can be veggie or have meat. So I didn't understand why that was funny. Overall terrible experience, I will reconsider flying on United. It's not worth it."

Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"

Cons: "The flight was full to capacity"

Pros: "The flight was on time. Nothing else was acceptable about the travel on this plane."
Cons: "I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones."

Pros: "Food was good. Staff were great. Headphones not the best."

Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"

Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."

"I was in the airport since 6:00 am for my flight at 7:00am the plane kept getting delayed reasons I do not know. We finally pulled off at 3:45 pm and landed at 7:00 pm. I took a early flight so I can make it to work I missed an hole day of work because of so many delays."

"I get late to my meeting cuz the fly was one hour late"

"They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for."

Pros: "Nothing i thought it would be the price but that is not worth the headache to this trip. You pay for what you get."
Cons: "Not paying for carryons, having water to drink. Not so many changes and charges. I will never fly with this airline again"

Cons: "Everything"

Pros: "crew was really nice and was genuinely a comfortable flight over all"
Cons: "cabin service"

Pros: "nothing"
Cons: "everything."

Cons: "Flight delayed for 30 mins only because one of a flight attendant was late. And this flight attendant attitude throughout the flight was very unpleasant. She never apologize nor smile. I have never seen such a bad attitude flight attendant in my life. I will never take this airline again."

Pros: "fast exit from the plane"
Cons: "we left a little late"

Pros: "Allowed 50 lb checked bag"
Cons: "Let the passengers know how much weight limit for luggage and carry on."

Pros: "Seats were comfortable and good amount of leg room"
Cons: "No fault"

Pros: "Friendly crew"

Pros: "Nothing"
Cons: "Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue"

Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"

Pros: "My seat in 3F that I paid $50"
Cons: "Purchased on Kayak ticket for $122 round trip to find out when I check in to my flight that I needed to pay for a seat and $40 for carry on. I should have stayed with delta ! This should have disclosed to me."

Pros: "Nice, New plane. Pilot made up lost time in the air."
Cons: "Ridiculous baggage charges. Only pay food. No internet. No screens."

Pros: "The crew was very pleasant"

Pros: "The crew was friendly amd helpful."
Cons: "The seat didn't recline well and there was no drink or food on the plane."

Pros: "Arrived on time"
Cons: "Nothing to report. All good"

Cons: "Tight seating and fact you charge for 1sr checked bag and even coffee/drinks"

Pros: "Plane did not crash. Thankful that the water was free and there was no charge for cabin pressurization."
Cons: "Steerage accomodations deceptively marketed. Was on a Delta flight 2 days earlier (at a lower price). Couldn't believe yours was the same model plane, Congratulations on having designed the most mean SPIRiTED seat in the airline industry - deliberately less undersest storage and no cushioning or reclining so you can pack in like sardines, only to find on ticket checkout that I would have to add a special premium because the right to sit is not included in my ticket price. By the time I discovered I'd be paying for my cup of coffee, I wasn't even surprised. I, and the two travelers I met sharing my row, were first and last time customers,"

Pros: "NOTHING"
Cons: "STAFF WERE RUDE. DRINK WERE 3 DOLLARS. SEATS WERE TERRIBLE , NO SPACE , NO LEG ROOM , DIRTY PLANE , DIRTY TRAYS , UNCOMFORTABLE , TERRIBLE TERRIBLE TERRIBLE . NO TV , EVEN . PAID 1200 DOLLARS FOR TWO TICKETS ONE WAY FROM MIAMI TO NY ."

Pros: "The crew was very nice."
Cons: "I flew with Frontier last year. We were able to bring a carry on for free. Unbeknownst to me regarding the change in policy, I was charged $45 per carry on. Therefore I was charged $90 (I was traveling with my 10 year old daughter) each way from New York to Miami. I will not be flying with Frontier ever again. In addition, I have posted my disdain on other social media outlets."

Pros: "Cheap flight!"
Cons: "Maintenance issues on the ground, so didn't leave the airport for an hour and a half. Then due to wind conditions, stranded in the air for another hour. Missed a meeting I was supposed to be at. UGH all around"

Cons: "Frontier didn't let us know the flight has been canceled before we got to MIA airport. They said it was because of inclement weather but actually the weather was very good in both departure and arrival cities. They also stated that many airlines canceled their flights on that day because of same reason, but we checked and found it was not the truth. NO COMPENSATION. NOBODY HELPED THEIR VALUED CUSTOMER TO FIND ANOTHER FLIGHT. WE DID ALL BY OURSELVES."

Cons: "This flight was delayed twice - 1/2 and same delay on 1/3 which would have caused me to miss my connection to NY. On 1/3 they told me they could not get me to NY within the same week!!! That was insane. Ultimately I cancelled the SF-DEN-NY leg and was issued a refund (still waiting for this to actually hit my accounts). I had to book a last minute one-way red eye flight on United in order to get back to NY. Frontier also charges for every single incidental - the seats, carry on, checked bag, etc. So, the tickets aren't actually cheaper."

Pros: "The flight was on time."
Cons: "Bait and switching pricing - awful. You have to pay for your seat - literally, along with your carry on bag. Cannot even get water on the flight - all beverages are charged. Gate staff tried to charge me an additional $50 for an 'extra length' seat, even after I explained to him that I had already paid for the 'perks' benefit and showed him my receipt and boarding pass. He insisted and I finally logged on to my phone and upgraded my boarding pass myself in his presence! All he said was, "wow. you made out." Awful awful. The best (worst)? They actually checked in and boarded a customer with a Delta boarding pass (it was crumpled, the gal was young and was just trying to make her flight, she was a bit confused.) THEY DID NOT SCAN THE BOARDING PASS!!!!! She boarded the plane and of course no seat for her. More confusion as she now had to get off and make her way to the Delta terminal, resulting in her missing her flight. It was the same brilliant gate clerk who I dealt with earlier. Frontier admins will hear about this as this breach of protocol was a serious security issue. Will never, ever, fly Frontier again."

Pros: "Nothing good to say about frontier."
Cons: "1) flight delayed 3 times then had to get a refund when we learned that the crew was on strike. 2) poor communication. Things happen but let us know so we can make other arrangements."

Pros: "That I was greeted that's it"
Cons: "Uncomfortable flight seats and tables are unmaintained"

Pros: "I like that Boarding On time."
Cons: "I paid $35 for my carry on bag. And even can't find the space to put it on the cabinet above my seat. Flight attendant just tell me to look for another space. They never help me anything. It took me a while to find the one far away from where I was seated. One of male flight attendant opened the cabinet above my head, maybe grab his stuff but one bottle of water fell down. It almost hit my head and luckily it just touched my shoulder. It was my horrible experience. I picked this flight because it fits my schedule. Next trip I will never take it any more."

Pros: "Everything, particularly the price."

Pros: "That I made it to my destination."
Cons: "Late departure both ways. Seats did not recline. No complimentary food. No entertainment."

Cons: "Flight has been delayed. Still waiting. The reasons for the delay continue changing. I want a refund and i highly doubt i'll fly frontier again. Back to Jetblue!!!"

Pros: "Not much."
Cons: "Check bag was $30 each. Ecxcessive! Did not even serve water without a charge. Seats as horrible. No arb tests to speak of, no cushoning, and no such of a head rest. Never will we use Frontier again!"

Pros: "I didn't like anything"
Cons: "I didn't like that the plane had no reclining seat, no t.v. or radio, no complimentary snacks or drinks"

Pros: "I understand why flights are so cheap but it's not worth the pain and hassle and surprise baggage charge. Never again plus my return flight was delayed and then eventually canceled, a whole day wasted sitting in the airport."

Cons: "There was no clearly stated in the online booking instructions that a carry-on baggage is not included in the ticket total price. It happened to be a very unpleasant surprise during the check in."

Pros: "It was a direct flight to my destination"
Cons: "They charge for everything : carry on , snacks , beverages ... Overall the flight wasn't that cheap !"

Cons: "Delayed flights both directions, incredibly unorganized, lack of information, when crew arrived they rolled their eyes when we all asked questions. Messy boarding, insane lines at check-in to do bag drop. Just awful experience all around. Would rather spend $150 on another airline to not experience that again."

Pros: "Nothing -"
Cons: "Delays, no food, no entertainment, no semblance of a good boarding process, expensive bulkhead seats that don't recline. Spend a few more dollars and fly with delta"

Pros: "Nice crew handled a medical emergency on the flight with compassion and skills."
Cons: "Horrible and cramped charged extra for everything possible. bag checked, bag stowed, drinks... awful wait.. awful flight with pilot and crew hawking merchandise and a steward explaining that he needed out of his bad career choice. NEVER fly Frontier. Learned my lesson. Stay away from kayak!"

Pros: "Booked frontier as they were the cheapest option from NY to Denver"
Cons: "The seats were not comfy, no food/snacks offered and pretty bad turbulence coming back. Not sure I would book again"

Pros: "The pilot was nice and the plane was very clean."
Cons: "One flight attendant was yelling all over the plane instead of politely walking up to guests and informing them that the overhead baggage holders were full. Also, there seem to be a mix up with seating as before the plane doors closed, this same flight attendant allowed a guest to move to another seat, only for the ticket attendant to walk back on the plane and inform the flight attendant that she needed those seats. I usually fly with Delta, American Airlines, and in my 30 years of traveling have I not seen such unprofessionalism with regards to miscounted seats and the way the flight attendant handled those customers."

Cons: "Took off an hour late, then decided last minute to fly us into Philly, not NY, then held us on the runway for an hour and a half. So instead of 10:00pm I got home at 2:00am, and to top it off they charged $40 for my one bag, and the seats don't recline so it was tough to sleep. Never again for Frontier."

Pros: "We took off and landed safely."
Cons: "Extra charges for everything, including all bags, choosing a seat and even buying a ginger ale. The playful upbeat tone of Frontier Airlines is all gone."

Pros: "Efficient"
Cons: "The Southwest-style pay for everything model, except that the base price of the ticket was fairly expensive. So I felt like I was being nickled and dimed and ripped off. Seats were horribly uncomforatble. Tray tables that hardly count as a table (my brought onboard meal wouldn't fit on it) and lack of any entertainment all made me feel like I was traveling in the cargo hold."

Pros: "Boarding was great, nice & smooth"
Cons: "There were two of the most loud & disruptive children on board traveling with a mother who had no interest in trying to calm them down or separate them. They were old enough to know how to behave and this all started well before the cabin doors closed - they LITERALLY drew blood from one another. Why did the crew leave it to other passengers to have to say something? If they had been drunk & belligerent adults they would have been removed but because they were belligerent children everyone looked the other way. It made for a completely miserable experience like none other I've ever experienced on any airline."

Pros: "I didn't like anything."
Cons: "The flight attendance wouldn't sell me water or give me water when I asked for it on the plane. This was before the plan was descending, so he literally had no excuse. She didn't even have the common courtesy to come to me and say she wasn't going to give me any water. We had to ask her why she didn't provide water even when she had a water bottle in her hand. I will never fly with Frontier again. Also they try and trick you with cheap airline tickets initially, but then charge you $40 for 1 checked bag each way and you don't get any perks! Not even water. This was terrible."

Pros: "Nothing! Besides one lady that was nice."
Cons: "Everything! They charged me $60 for my carry on bag, didn't have free peanuts or water, and was very uncomfortable!!!"

Cons: "Frontier charges $30 for every carry on. No where in the processing of purchasing our tickets did it tell us about that extra charge! Once we went to sign in the day before the flight or asked is about our luggage & then charged us the $30!"

Read more about JetBlue
COVID-19 information

Safety measures for airlines flying from Massachusetts to New York

Airlines flying from Massachusetts to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to New York

Mandatory masks

Masks required on board, masks provided on flights from Massachusetts to New York

Social distancing seating

Middle seats unavailable to book on flights from Massachusetts to New York

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Massachusetts to New York

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