Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Fargo
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Scores according to KAYAK customer reviews
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Pros: "Well organized and easy to check in."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Cons: "The inoperative TV screens should be repaired."
Pros: "Was boarded promptly"
Pros: "this is the airline"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Cons: "Better allergy aware food."
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "room and services"
Cons: "can't think of anything"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "We left early"
Pros: "Arrived ahead of time"
Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."
Cons: "My sit changed last minute, noisy babies"
Pros: "The cheese bites were amazing!"
Cons: "My luggage is lost."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Easy and quick"
Cons: "No complaints"
Cons: "insufficient overhead luggage space"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Pros: "Comfort Plus allowed us to board early, useful USB ports."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "Whole thing was easy, plane was nicely updated on the interior"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "I like Delta. They are organized and professional. They treat traveler with dignity."
Pros: "the service in general very nice"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Everything else"
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Cons: "Feed me"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Fast boarding"
Cons: "WiFi didn’t work"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "It was on time,!!!"
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "The chairs"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Cons: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Cons: "No idea. I thought everything was good."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "We were told to board quickly so we could leave on time, boarded and sat for more than a half hour. The landing at Monterey was dreadful, hit hard first touchdown and then two more bounces."
Cons: "Only snacks available at 5am"
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Pros: "Boarded early and landed early."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "Ease of boarding with the group numbers"
Pros: "Best landing I’ve experienced recently!"
Cons: "Too cold"
Pros: "On time, kept informed."
Cons: "Too many delays as usual"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "strategic boarding to avoid standing in the cold"
Cons: "WASNT ENOUGH ROOM FOR CARRY ONS"
Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "Uneventful and on time"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Was on time"
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "No wifi or any video"
Pros: "smooth disembarking"
Cons: "30 mins delay"
Pros: "Got in an hour early. Booya."
Pros: "Everything went fine and was uneventful. For me, an uneventful travel day is a good travel day!"
Cons: "I dislike how early the entertainment system shuts off"
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Pros: "Not VERY overcrowded"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "All good - with every aspect of the trip."
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Pros: "Friendly crew"
Cons: "It was great! Left 5 minutes early and arrived 30 minutes early! My bag was waiting for me when I got to baggage claim - no waiting!!"
Cons: "Frontier has great prices, the bag thing is a pain, but you get what you pay for, l just work around it..."
Pros: "The cree is amazing, the seat is too small and uncomfortable. The seats are only good for real short trip."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "THe passengers were well behave during and polite"
Cons: "The 2 hour flight delay"
Pros: "My flight was great comfortable and quick the crew weee informal and courteous"
Cons: "No dislikes"
Pros: "Price of flight was very reasonable"
Cons: "There wasn't any catering. I always look forward to my vodka cranberry."
Cons: "$200 ticket and I still have to pay $45 to bring a bag?"
Cons: "No inflight entertainment options at all, female flight attendant was short and rude, seats were cramped and tray tables were tiny, they charge extra for carry on."
Pros: "the crew was very entertaining which always helps make the trip more pleasant."
Cons: "Too bumping of a flight. Not sure there was anything that could be done about that but I'm guessing a higher altitude may of helped but i am not a expert, just a nervous flier."
Pros: "EVERYTHING comes at an extra charge. And I do mean EVERYTHING. Also, the flight took off late and we were never offered an explanation. Yikes."
Cons: "Flight was delayed more than 2 hours."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Pros: "Price was great"
Cons: "I checked in online but still had to wait in line to check my bag. I think there should be a separate line for those who checked in online...just a bag drop. It might go quicker."
Pros: "No info on delay, extra bag fees, bad seating...good thing is that we made it safely."
Pros: "The staff were the only saving grace."
Cons: "There should be a place to mark horrifying. It always appears that Frontier is the least expensive until you get hit with all the little charges. We paid an extra 18$ each to choose seats, bad ones, and then the seat next to me is filled by someone who choose not to pay. Some folks paid $30 for a carry on and others just lugged uge free bags on. The flights are always delayed and the plane was filthy. I know there was no time for staff to do there short cleaning routine, this was not from a single flight,looked like floors and seat have NEVER been cleaned. UGH"
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Cons: "Flight was delayed by 3 hours because the flight crew was not ready"
Pros: "Nothing. Horrific airline and flight."
Cons: "I was traveling with my wife from las vegas to san francisco. We had a check in suitecase and a carry on, each. The plane ticket was 78$ a person. We had to pay 170$!!!!!! for our lugage. That is exceedingly unproportional."
Cons: "A completely unprofessional,disorganized and disappointing experience. I will be sure to steer everyone away from this airline in the future"
Cons: "The extra charge for a seat is absolutely terrible, or risk not sitting with your travel companion! Also while the airline "alerts" you about the charge a for carry-on bag, I saw no enforcement of that rule and many passengers I spoke with stated they did not pay the extra carry-on baggage fee. The seats were terrible and the tray table was a joke. No complimentary beverages. Awful experience!!!!"
Cons: "I was unable to use one of my flights due to work, so I was forced to have to purchase a new flight instead of move my already bought flight 2 days.. very very annoyed. I payed 150 to have an empty seat on the plane. Thanks.."
Cons: "Delayed over two hours on each flight"
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "The pilot offered a smooth take off and landing."
Cons: "However the Support staff stemming from the entry desk to the flight attendants were rude and unfriendly. The seats were small and were not meant for larger individual of which I was seated beside. In addition, what was thought to be an inexpensive flight was corrected as the $60 fee for a carry on bag charge was astonishing. I would not recommend frontier as a flying option."
Cons: "My 7:25am flight was delayed nearly three hours! Right around boarding time, we were told that the plane had to be pulled out of the hangar and go through maintenance checks, so our flight would be delayed an hour. Later, we were told the flight would be delayed until 9:15am, and we were given a gate change and plane change. We finally pulled away from the gate close to 10am. It's absolutely unbelievable to me that the first flight out of the day would be delayed when there were no weather issues. This demonstrates very poor planning on behalf of the airlines. We were issued a $25 voucher for the inconvenience, but I don't plan to fly with Frontier again. They charge you for everything! (seats?, carry-on bags?, soda?), the seats don't recline and there's no leg room. I'd rather pay an extra $100 to fly United or Delta and have a comfortable flight."
Cons: "I left for the airport so I would be there 2 hours before the departure time. When I left for the airport from downtown Seattle, the Seatac website said the flight was delayed 1.5 hours and the Frontier and Denver airport websites said the flight was on time. Had the information on all websites been current, I could have waited longer to leave for the airport and not waste time at the airport waiting for the delayed flight."
Pros: "I was sent the wrong boarding code which caused me to miss my flight. No one from the airline will look at this computer glich."
Pros: "That the captain finally showed up to fly the plane."
Cons: "That the flight was delayed 5+ times with several conflicting reasons given."
Pros: "Price of ticket was nice."
Cons: "Charging for carry on's."
Cons: "Not even a complimentary coffee!"
Pros: "They crew was great very accommodating and willing to help with anything."
Cons: "They lost my luggage. When we landed in Denver they never took my suitcase off the plane from Salt Lake. Apparently this is an on going problem with the Denver Airport crew. As there were unclaimed suitcases on the carousel from the Denver flight the day before. I also realized for $20 more i could've flown my favorite airline by time you add up all the extra fees they charge you. They claim you get a carry on and a personal bag for free but thats not true. I ended up paying another $35 to check my bag and the prices of snack were outrageous. Very disappointed in how this was handled."
Pros: "Quick and safe travel."
Cons: "Baggage fees were not very clear."
Cons: "The seats are not comfortable Paying for a carry-on is a little crazy"
Pros: "non-stop, price"
Cons: "uncomfortable seating"
Pros: "Connecting frontier flight made me arrive 4 hours late, missing my connection"
Pros: "if all you want is cheap and care nothing about anything else, Frontier is ok"
Cons: "we got to where we were going on time. the only thing Frontier got right. Last time for us."
Pros: "Flight was 30 minutes early, and flight attendant was hilarious."
Cons: "baggage got lost and took 3 days to find. baggage claim hotline folks were not very helpful. plane was very uncomfortable."
Pros: "Horrible absolutely nothing"
Cons: "Nothing I would never fly front tier a game"
Pros: "Being on time."
Cons: "Did not like all the extra charges. Should just put it in price of ticket."
Pros: "Friendly flight attendant; arrived earlier than scheduled."
Cons: "Up charge for absolutely everything except water & then payment system encourages passengers to tip the flight attendants."
Pros: "Staff was friendly"
Cons: "Baggage costs are excessive, seating costs are excessive, cost for soda is ridiculous."
Pros: "Someone on the flight had the Flu and my wife some friends end up with it."
Cons: "The a/c was not cool enough."
Airlines flying from Massachusetts to Fargo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Fargo
Masks required on board, masks provided on flights from Massachusetts to Fargo
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Fargo
Testing for antibodies, testing for symptoms for flights from Massachusetts to Fargo
Waiving of change fees. Search flexible flights from Massachusetts to Fargo