Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Ottawa
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ottawa from Massachusetts up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Small plane. Limited space for roll ones."
Pros: "Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!"
Pros: "Cheap price of the airline ticket."
Cons: "I was booked where someone was already sitting. It was difficult because I was with my two young children. And someone else was booked in my child's seat also."
Cons: "Especially for USA and Canada travel, allow some luggage, you guys embarrassed my child by charging her luggage fee because she had to bring a device she requires. She felt embarrassed."
Cons: "Flight was delayed. It happens, I know. First time using this airline, ended up landing 1.5 hour later than planned. The boarding process in Toronto was bizantyne, with some discrepancy in the checks and balance forcing a manual check in of all passengers. Amateurish."
Pros: "Quick fligh."
Cons: "Having a terminal to check in would have been nice, I had no luggage to check and still had to wait 30mins in line."
Pros: "Seamless checkin and boarding. Captain got us home 20mins early. Love Porter!"
Cons: "I wish the airplane had USB plugs to charge my phone. Maybe one day Porter will retrofit the airplanes with more conveniences."
Pros: "Crew was awesome."
Cons: "My seat was a bit grubby...food remnants on the seat"
Pros: "On registration, the agent request as to pay for a handbag! It’s only on Porter that I have to pay for it."
Pros: "Thank you for offering almonds as a healthy snack."
Cons: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Pros: "Great crew. Helped me move to a seat closer to the front as ones further back make me claustrophobic."
Cons: "I don’t like your new policy of not opening up fee free seats 24 hrs before the flight. You used to do that and now if you don’t pay the extra $25 you get stuck in the back row even though there are lots of available seats. You can do better than this Porter. Especially for loyal customers."
Pros: "Cheaper cost Nice staff"
Cons: "Discomfort Small plane"
Pros: "Landing at Billy Bishop is very convenient."
Cons: "20 minutes delay on the incoming first flight, 35 minutes on the out coming flight. Our organization sent 100 persons to an event in Toronto this weekend. Some colleagues that had a 2 pm flight were told that they would leave by the 10 pm flight. Our flight eas already delayed, the door had been already closed, but it was reopened so that a passenger, who had arrived last, could go back to the lounge to pickup some fhat he had forgotten. Porter has become a very unreliable company. Like some of my colleagues, I will now consider flying out of Pearson airport sadly."
Cons: "I had to cancel the flight because at 2 am on the morning of the flight i received an email letting me know they are delaying the flight no less than 3 hours. I was forced to pay more than 600 USD to make it to Toronto on time, and in the process somehow got charged an extra 11.85 USD by JUSTFLY - the airfare seller whose "customer service" deserves an even worse review."
Pros: "the location was perfect, i was able to walk to downtown and other tourist attractions"
Cons: "it was too expensive"
Cons: "Interior noise from plane is annoying"
Pros: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Cons: "There was not anything to complain about."
Pros: "Prompt service and proximity of airport to the city. We literally walked to our hotel"
Pros: "Loved the Terra chips. Also the price!"
Cons: "Why did I have to take my headphones off during takeoff and descent? No other airline I’ve ridden has had that policy."
Cons: "Damaged my fragile marked checked item. Would not compensate for the damage."
Cons: "Everything else was good"
Cons: "Our flight to Chicago was cancelled, we didn't get so much as an email letting us know (checked the flight status at 1am for a 8am flight and it said on time) we found out at the porter counter at the airport that or flight was cancelled and we were delayed until the next day!!! Next day we realize they didn't schedule us on the first OR second flight of the day but the third so we were delayed by 36 hours instead of 24!!!! The planes are tiny, very old, quite dirty. The staff seem totally non chalant about all these cancelled flights and allllll of the delays and repeatedly say that the airline is understaffed... hello i don't care why my vacation was cut short by 36 hours and i got stuck paying 200$ for a hotel room tat i didn't get to stay in!!! Get your act together Porter!!!!"
Cons: "Getting an email as I was going to sleep advising my flight is cancelled and rescheduled on next available 640am two days later. Wow talk about leaving me stranded Who is paying my two extra nights hotel and food? Pretty unprofessional service Been on hold over an hour Come on porter Is that the best you can do?"
Cons: "45 min delay"
Pros: "That is lands clise to town"
Cons: "Lateness on runway for a long time before parking at gate Not pleasant experience My first tome On top of an hour late leaving with no announcements at the terminal Luggage was wet arriving as well All together not a fun day"
Cons: "Started with long delay instantly. After waiting in line to rebook my connecting flight which was missed because of daly I was given a boarding pas with the wrong name on it. I had to leave security line and go back to the counter. I was told it was no big deal and these things happen. After waiting a couple of hours for my next flight I was told my boarding pass had the wrong flight number on it. So once again I had to leave the boarding area to get the matter taken care of. It was a very frustrating experience."
Pros: "Quiet plane! Excellent crew."
Cons: "Logan Terminal E..."
Cons: "They were not organized. Delayed every flight and cancelled two flights and offered no complemsation. I thought there'd be better customer service."
Cons: "Major delays. Flight hot. Crew very nice."
Pros: "I love the space on the plane. Not many passengers. I had the row all to myself!"
Cons: "The last minute call for passport validation. I thought I was all set and then a call came over the loud speaker to come forward and check passports. I didn't know where to go and I thought I with going to miss the plane. Other passengers asked me what was going on and where should they go. I figured it out and just made it back for boarding in the nick of time. I wish the call had of been made earlier or that a big sign was posted."
Pros: "Price and timing"
Cons: "Noisy children; mediocre food"
Pros: "I like Mr. Porter"
Cons: "Schedule could be a bit more precise, but as long as Porter manages its fine..."
Pros: "First time using Porter and won't be the last. Great airport right in the center of Toronto and customs was fast and efficient. The flight was short so no food/entertainment but there wasn't a N/A choice, only stars..."
Pros: "very nice crew, comfortable seats"
Pros: "Staff was extremely professional and knew their job."
Cons: "Flights were short so did not have entertainment, which is fine."
Cons: "When i booked my ticket online there was no indication or warning that i needed to complete eta online as i was not traveling on a us or canadian passport. At the ticket desk i was initially told i could not fly because of this and that it was up to me to know about the eta requirement. Then i was told how to complete the form online and the problem was solved."
Pros: "Excellent service"
Cons: "No wifi or screen"
Pros: "The service was usual, of good quality"
Cons: "I paid for the first row seat and got row 10 and the agent said I did not pay the difference. You can check my ticket"
Pros: "- frequency of shuttle - free wifi - free refreshments at the airport and on board - friendly check in staff - short line ups - quick customs process"
Pros: "Flight left 30 min late but crew was very apologétic and they made up some time, flight was great!"
Pros: "The aircraft crew were very polite and helpful."
Cons: "I could have used more leg room being so tall."
Cons: "I did not like that my flight was canceled, and then delayed a few times. I did not like leaving my original plane only to wait in a hallway with everyone else for almost twenty minutes to finally be allowed to go to customs."
Pros: "Nice to offer chips"
Cons: "Very delayed, but with only vague and confusing explanations. Delay before taking off, delay on the runway. First they could not find plane, then could not find crew."
Pros: "Free drinks! Great snacks! Friendly crew! I wish I could fly Porter everywhere!"
Cons: "I was originally booked (booked flight on Feb 1) with a half hour layover and then had a flight change ( mid June) to a 4 hr layover taking off in a different plane. When I got off in Halifax, new passengers boarded to go to Ottawa...? Why remove an Ottawa bound passenger so you can replace with a different Ottawa bound passenger? Not cool Porter...."
Pros: "convenient and on time."
Cons: "Tiny seats with limited legroom. No entertainment provided."
Pros: "Flight was cramped and plane was small, but the crew were nice."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"
Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "Food, food, food"
Pros: "Crew were very friendly and were having a good time during the flight, which was nice to see."
Cons: "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "More water and a tv like air Canada"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "The friendliness, the options through the app with movies etc"
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Cons: "Very few options were available to redirect me to my final destination"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Pros: "Friendly crew"
Cons: "Delay ...!"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "Got a window seat Good deal on price from kayak"
Cons: "Delayed by 2 hrs Lost my luggage and no word on when it will be returned Never told us about why delayed"
Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Cons: "It was delayed."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "Short flight"
Pros: "I like that I got the plus seat for no extra charge."
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "The airline attendants were very friendly"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Cons: "Our flight was delayed. However it was not really within their control."
Cons: "No entertain system"
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes)."
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Cons: "Stop the overbooking!!!!!"
Cons: "Not enough movie options"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Cons: "Took off late."
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Cons: "5 hours delayed because captin was late."
Cons: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Cons: "Basic connection flight. Music was only entertainment."
Cons: "Air Canada is just worse and worse"
Cons: "All good"
Pros: "They allowed us to make an earlier connection without any fee. That was very kind. Thank you."
Cons: "I'm 6ft tall and paid for a coach ticket. This aircraft wasn't built for tall people in coach."
Pros: "The cree"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Pros: "Arrived on time"
Pros: "I'll like it when i board."
Cons: "The fact i haven't boarded yet."
Cons: "Wireless system slow and costly."
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."
Pros: "I think cost me without needing to go back and forth"
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Pros: "same as above"
Cons: "same as above"
Pros: "Very nice new plane. The special "natural" lighting made it easier to sleep and wake up."
Cons: "Both flights were significantly delayed and the boarding process for the flight to Tel Aviv for some reason took absolutely forever. Then we waited on the tarmac for almost two hours."
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "Everything on time"
Pros: "Good service"
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Pros: "Airbus 380"
Pros: "Same as anove"
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Pros: "Service was poor. Attitude was less than enthusiastic."
Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Cons: "Movies and audio lacked currency, simply old and little variety."
Cons: "No good movies or music"
Cons: "The waiting room in Boston was awful and behind security, hot, small crowded. Delayed"
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"
Cons: "Food could have been provided"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "They made me put my carry on under the plane."
Cons: "I didn’t expect to pay to $30 for a carry on luggage"
Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."
Pros: "Great. they upgraded us to First since my husband was silver premier"
Cons: "The food selection. For someone like me who cannot eat cheese. there was absolutely no choice. Everything on the menu had cheese."
Cons: "Long delay."
Pros: "New remodeled gate waiting areas plane"
Cons: "Plane is too old"
Cons: "Multiple delays"
Cons: "It was quite late"
Cons: "The food was terrible."
Pros: "awesome, caring staff"
Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."
Cons: "United sucks soooooo bad"
Pros: "Competent, organized, pleasant and efficient staff, on time"
Pros: "Everything !"
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Cons: "I wished there was a snack."
Pros: "Everything except the wifi not working"
Cons: "The wifi not working"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Cons: "Unreliable wifi."
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Cons: "I like everything from this."
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"
Pros: "Curbside checkin and luggage check"
Pros: "Attendants were friendly and helpful."
Cons: "One of the attendants was pushy and rude."
Pros: "Broading was seamless"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Very satisfied."
Pros: "The flights were delayed nd alot of terbulance"
Pros: "My dinner was delicious"
Cons: "Two time delayed"
Pros: "went smoothly"
Cons: "lack of free peanuts"
Pros: "Horrible airline"
Cons: "Uncomfortable, hidden fees"
Pros: "Easy boarding process"
Cons: "Not enough legroom"
Pros: "The complimentary movie, and the incredibly nice service."
Pros: "This was the best leg of the trip."
Cons: "That we where heading to Chicago further from our end destination."
Airlines flying from Massachusetts to Ottawa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Ottawa
Masks required on board, masks provided on flights from Massachusetts to Ottawa
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Ottawa
Testing for antibodies, testing for symptoms for flights from Massachusetts to Ottawa
Waiving of change fees. Search flexible flights from Massachusetts to Ottawa