Flight left over two and half late was suppose to leave at 6AM. The flight left at 8:23AM, had to wait for the first officer to show up for the flight.
Pros: "The crew was amazing and I couldn't believe the pilot came out to help clean the cabin. The friendliest team ever!!"
Cons: "My second leg of the trio Orlando to Ponce was a nightmare."
Cons: "The delay was almost unbearable"
Pros: "Crew was very kind and helpful"
Cons: "Gate was changed at the last minute"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Tuvimos retrasos, eso no debe ocurrir"
Pros: "Seat super comfortable for the price"
Cons: "Delayed, delayed, delayed and no entertainment on the plane"
Pros: "Comfortable and nice crew"
Cons: "There was a 1 hour delay"
Pros: "The crew was very good"
Cons: "The gate at FLL to little, and the boarding process a mess."
Pros: "Nice pilot -Jim."
Cons: "Multiple delays & gate changes"
Cons: "Better customer service. Flight attendants were rude and lacked social skills"
Pros: "Everything was good, no problems at all"
Pros: "Entertainment, boarding, legroom, not many people on flight."
Cons: "No where in front row to stow smaller bag unless you put it above. Chips were ok as a snack."
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Pros: "How calm the staff remained in the face of many very tired and disappointed people"
Cons: "The flight had a mechanical issue but no mechanic was duty. the flight was supposed to leave at 5, we left at midnight on a plane flown up from Boston. We arrived at 3 in the morning which left me at 61 driving an hour home at a terrible time of night. I was afraid for my safety driving at that hour but they strung us along for so long there were no real opportunities to choose another option. Besides which my bag was stuck in the broken compartment and could not be retrieved. The flight, when it finally left was so cold that everyone was huddled down in their seats, the very senior lade next to me was pitiful. All in all a horrible experience."
Cons: "I had to pay again for the extra luggage I had already paid on the flight Because I had chosen the blue plus option and at the airport they say I paid only blue"
Cons: "I paid for extra space and there was none available on my flight."
Pros: "Smooth flight. We left earlier than expected and arrived 30 minutes before expected arrival. Everything was smooth."
Pros: "Everything was perfect for me I will definitely fly with JetBlue again and recommend JetBlue to all my friends and family and more"
Pros: "Smooth ride and on time"
Cons: "Azafata horrible andando con dos nilas de 6 y 4 mi esposa que era que andaba en el vuelo 1809 nombre yualis mirambeaux y mis dos hijas fieron tratas como si fuera una mierda esa azafata parece que tiene problema personales y no debe de transmitir y tratar a las personas así en verdad que una impotencia me dio cuando dejaron a mi familia por que la azafata no se supo manejar desde las 10 am están en el aeropuerto y sale el vuelo a las 9 de la noche es un abuso"
Cons: "Delays. Lack of info to customers!"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Cons: "unwelcoming staff and unhelpful"
Cons: "Very cheap food , only cockies and water"
Pros: "Made up time"
Cons: "I think they should give the headphones and not charge."
Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."
Cons: "Flight not on time"
Pros: "Weather and atmosphere in Orlando!"
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Pros: "Good excelent"
Pros: "I like everything on my trip with JetBlue everyone was helpful"
Cons: "Well I don’t suggested anything new just keep working hard"
Pros: "Todo bien y muy rápido"
Pros: "Everything good"
Cons: "First, at the gate the crew begin call group A not the people buy even more space, second, the tv from my seat never working. Plus delayed two hours from airport JFK."
Cons: "My flight was delayed"
Cons: "Two hours of delay, like always in that route"
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "Nothing. Expensive fare, plus check up luggage charge and the food was chips and water or soda"
Cons: "Same as above"
Pros: "I liked that the plane was spacious, flight crew was very attentive."
Cons: "I wished there was more of a meal plan."
Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."
Cons: "The flight were one hour late"
Cons: "Credit for tv not working thanks"
Pros: "Esta caro"
Cons: "I like"
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Cons: "Better allergy aware food."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Food was just a snack"
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Cons: "Flight was horrible"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Jet airways sucks"
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Cons: "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"
Cons: "The factfact they had a problem shouldn't effect their customers. They postponed the flight 5 times by 6 hours to cancel it at the end, why not cancel immediately and save the trouble to all their passengers"
American unexpectedly and without any reason moved my and my wife’s seat so that we were 11 rows from our 7 and 9 year old. I tried to get moved back to our original seats and while they were trying to figure out how to do that, someone bought the exit row and we were stuck. It just seems like being a million miler and and a gold elite don’t mean anything anymore.
Cons: "No pre flight service in first class even though we sat at the gate for an extra 30 minutes."
Cons: "In flight entertainment was broken"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "Overall good business class trip."
Cons: "The crew seemed annoyed and not into it."
Pros: "Seat was not comfortable"
Cons: "Need more room"
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Pros: "Never even made it on this flight because the first flight was ruined and delayed severely"
Cons: "The fact that my travel plans were entirely derailed and I had to book with another airline"
Cons: "We were told to board quickly so we could leave on time, boarded and sat for more than a half hour. The landing at Monterey was dreadful, hit hard first touchdown and then two more bounces."
Cons: "Only snacks available at 5am"
Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Pros: "Quick boarding"
Cons: "Very cold."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Cons: "A fellow passenger used the restroom too late in the flight making us do anther circle around FWA. Oh well somebody couldn't hold it."
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "the flight was on time coming and going"
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Pros: "Great entertainment system."
Cons: "Over an hour late."
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Pros: "The cookies were good"
Cons: "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
Pros: "Plane wasn't full"
Cons: "We booked on British Air, but got American Airlines. Something I didn't realize. I don't like Amercan Airlines! No internet, no tv. Only overhead tv too far away to see from my seat and no choices Old plane"
Pros: "I made it to NY somehow"
Cons: "Everything. I have 2 roller bags I carry on to every flight I have ever taken and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "Free high speed Wifi. More room / comfort"
Pros: "Most uncomfortable plane that I've ever been on"
Cons: "Seat space"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Cons: "Not being delayed for 2 hours"
Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "Good. Seating. Not too crowded"
Pros: "United personnel were very helpful under really miserable circumstances. They did everything in their power to rush me to flights that were seriously delayed due to severe weather on January 4th."
Cons: "The long delays! The kicker was when we waited 2.5 hours for technicians to repair broken in-flight restrooms. Flights that were supposed to be completed in five hours were finished in 10. Noone's fault, but I did not enjoy that part."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "Refund was prompt"
Cons: "Flight was canceled"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Cons: "flight was delayed"
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."
Cons: "The food was terrible."
Pros: "Competent, organized, pleasant and efficient staff, on time"
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Cons: "was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Cons: "The crew was rude and acted as if us being there was a nusence."
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Cons: "I wished there was a snack."
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Friendly crew"
Cons: "Flight delayed 4.5 HOURS due to lazy attempts at calculating how much fuel was required with weather systems. We stopped to refuel in Minneapolis for a very long time, despite assurances it would only take ~20 minutes."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"
Cons: "Our flight was 2 hours late, the customer service was horrid and didn't even acknowledge people who needed help at the front desk. They we're too busy talking to their coworkers. We then get on the plane and it's old, run down, and the take off and landing were the roughest I've ever encountered. Nobody was remotely professional and we landed after our rental car company closed so we had to go back to the airport the next day. NEVER FLYING UNITED AGAIN!!!"
Pros: "Broading was seamless"
No reclining seats, delay of over 5hrs
Flight staff was great! No free refreshments onboard but that was expected. We took off an hour late and waiting for our checked baggage to come around took forever so that was a little bit annoying.
Flight was perfect. However. Seats were uncomfortable and could not go back.
I tried to check in at the kiosk, this should have been fast because I prepaid for my carry on and wasn’t checking a bag. The kiosk said I needed to get in line to check in and it was a long line. Once I got to an agent, 35 minutes before my plane was to leave, he said I missed checkin and would have to be rescheduled. This new flight was 4 hours longer and then he forgot to return my passport to me, luckily he found me on the way to the restroom. I will do my best not to fly Frontier again.
Leave on time and not wait for 40 minutes to be unloaded. Also I was throwing up for most of the flight but unless I wanted to call the paramedics, I was to stay in my seat.
They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for.
I liked nothing flying from ATL to Denver , flight was delayed 4 hrs , we were told to move from one terminal across the airport , then was told to move back to the same spot later when we were told the flight will be leaving at 12:12 vs 1:46 am which means they moved us three times . When we got back to the first spot which was d1 from e1 we were then told we will be departing at 1:46 😂. I had my wife and daughter , we were never offered anything at all , when we used the vending machines in the airport nothing worked no stores open at all. When we finally got told to board we were placed in the tunnel for over 20 min , then where It got real bad was in the plane , take note we were all tired hungry and wanted something to drink . We then board the plane , we sit down and I asked the Stewart if I could have some water he told me when we are in the air , I told him thank you and tried to get comfortable as we have Been sitting in an un air-conditioned airport In The section we were in . As I am sitting there the same person I asked gave multiple bottles of water to certain individuals , I was flabbergasted at that point but wait gets even better . I am exhausted at this point as I have walked miles in this airport with my wife and daughter . We get in the air and he gives me a small half cup of water , lol what a kind gesture . The cabin lights dim besides where the stewardesses are sitting , about 15 min goes by waiting for the plane to get dark so I can fall asleep but remember hungry and tired . I watch two of them start cooking ramen noodles , cup of noodles , chicken and sweet potatoes, make tea and drink multiple bottles of water mind you hungry , tired . I then watch then have a full blown conversation and eat right directly infront of me , no social distancing at all , concerned at this point hungry , tired , thirsty , gets better . Two more come up they start to eat no social distancing 4 people full blown conversation , lack of other people's space , inconsiderate, we ask them to quiet down alittle so they continue with no mind being very rude and unthoughtful of how much everyone went throught from the nasty floor, unconditioned area of the airport, to the vending machines that don't work, the flight delay moving my family three times , watching people eat with no consideration of others , no way to sleep cause 4 frontier stewardesses wanted to eat , discuss there issues, and carry on like we don't exist with the lights on the entire flight in the front of the plane , my entire Tuesday was wasted , now today not doing so well as you try and give us 50$ voucher .
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Pros: "Got me to my destination alive."
Cons: "I felt like I was on an amusement park ride. Tiny, hard seats Ok for a 3 minute joy ride. Tiny whiff of a tray, not big enough to hold a laptop, but wait, you can't open the laptop screen anyway, no space at all to work: elbows bent, screen facing down. Basically you take this airline if you are OK with a bus-like experience that is shorter and cheaper than riding the bus. The bus takes 1 day, 5 hours, and 20 minutes for USD $153. Frontier (door to door) takes 6 hours (2 hours in air, 2 hours each city for airport and ground transfer time) for USD $49."
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Cons: "Missed flight due to previous flight being delayed."
Pros: "Arrived 30 min early"
Cons: "too costly for baggage fees, seat assignment, and beverage"
Pros: "Arrived in RDU on time"
Cons: "The check back line took an hour+ to get through. The line stretched down the terminal. They had to create multiple holding pins for everyone waiting. Major staffing issue. This only applied to frontier. No other airline had a long line. Don’t fly this airline if you’re in a hurry or prefer not getting to the airport 3+ hours early."
Cons: "Seats are pathetic, screaming baby behind me for 3 hrs....not your fault. Charge for snacks not what was advertised on pamphlet...way overcharged.."
Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."
Pros: "Flight was on time. Crew was great with a sense of humor."
Cons: "Seat didn't recline."
Cons: "rude stewardesses. uncomfortable seats. maintenance issues"
Pros: "Boarding was swift"
Cons: "I checked to see how much it cost to pay for my 2 checked bags online, it was 25.00 each. This was on a Sunday. Come Monday I went to pay for my two bags online but now it cost 35.00 per bag, WOW!!!"
Pros: "Crew was friendly. Was pleasantly surprised I didn't have to pay for the air we breathed."
Cons: "Must pay for everything: checked bags, carry-on (spoiler alert - carry-on is more expensive than checked bags), beverage service (water is the only complementary option), seat selection (I'm not clear what happens if you don't pay to choose a seat - do they pick one for you? Mysteriously, the rates to pick seats were higher for outbound flights than they were for the return flight). My impression was that I would have had to pay for a boarding pass if I didn't print one ahead of time. Total cost with all fees was definitely not the cheapest route - plan on at least $150 additional fees to add to your round trip ticket cost. I tried to get smart on my return, so I downloaded the Frontier app to my phone only to get a dagger-stare from TSA going through security because I had to show them my boarding pass on my phone instead of having a paper pass they could scribble on."
Cons: "I was on a red eye flight where most everyone is trying to sleep. My seat was about 10 rows from back of plane. The flight attendants were sitting at the back talking loudly enough to keep me from sleeping! Let your passengers sleep and have your conversations later!!"
Cons: "Frontier charges you for EVERYTHING. You can't even have a free carry-on or beverage on the plane. I won't be flying with them again."
Pros: "This was the only direct flight to and from Orlando from Pittsburgh that I could find and the price was right, even with the baggage and seat choice extras. I find it interesting that other comments indicate that they did not know about fees for carry on luggage and seat choices since it was clearly stated on the Frontier internet site when I made my reservation."
Cons: "Check in at Orlando airport was extremely long and flight was 65 minutes late leaving Orlando however still better than having a connecting flight and the pilots made really good air time."
Cons: "Frontier cancelled the flight. Their alerts to my email came well after I arrived at the airport. The single check in attendant didn't offer an explanation and curtly told me next flight wasn't until 3 days later. Plus, you can never reach a person at customer service they won't guarantee a refund since I bought a discounted flight."
Pros: "It was just a pretty normal flight, mad it home on time and our luggage came right away, it was so much better then the flight from Portland to Denver."
Pros: "Staff is friendly. But didn't had our snacks but if they could've handed them out should've been free."
Cons: "Honestly, I wish I could say something positive but from the time I got in line to check in to the point of landing all I was doing was getting bad news from your company. Check in line was slow and I did not have a carry-on. Gate when he switched when boarding. seats are uncomfortable In Greneral last but also do to the late take off and landing. my flight was to leave at 1055am didn't leave until 1200pm. I waiting for 2 hours after we landed to get to a gate due to weather which is unacceptable. I would have rather had a cancelled flight then go through this experience again. I have taking many flights with your company now I live on the west coast and my family is on. The east. I even signed up for a credit card expecting to take more trips. As soon as I get the card I would cancel it."
Cons: "Limited space and no amenities"
Pros: "I like the easy boarding to the plane. Departure on time."
Cons: "I didn't like to be charge $45 for a small carry on bag Southwest airlines doesn't charge for carry on. I think water should be offer for free and they never offered in my flight."
Cons: "Very rude young woman at PDX frontier ticket counter. Talked to other passengers and they experienced the same from her. Also ... Was charged an additional 45. To carry on OR check in my bag. That was very rude too."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Pros: "Price of the ticket was cheaper than others, but the airlines charge ala carte for everything after the ticket. (Seat, bag, beverages). After all the fees you end up paying the same price for a major airline."
Cons: "Cheap ticket"
Cons: "If I could give comfort a 0 I would. Seats are way too small and people are way too big. If you're over a certain weight limit you should be required to buy a second seat since the person next to them is sharing half the seat with them. The crew speaker didn't know where he was going. Said the wrong destination twice and was highly inappropriate over the intercom trying to be "funny". Safe to say I will never be traveling on frontier again."
Pros: "The woman seated behind me referred to us flying in "this tuna can." I'd say that's accurate; the plane sounds like it's going to fall apart upon takeoff, there is no leg room, and the "tray table" is about 5x7"."
Cons: "Extra charge of $30-40 for second carryon. Fly this airline with a single purse or backpack; any more than that will cost you! Only water is free -- BYO snacks and beverages."
Cons: "Service was poor and comfort was awful"
Pros: "The boarding process"
Cons: "They nickle and dime everything"
Pros: "Generally the experience was comparable to most flights except that the airline/plain is very stripped down. The seats don't recline, no n flight movies, music, or free drink service."
Cons: "Boarding started 15 minutes late and ended 5 minutes early. They literally announced that boarding would close in 2 minutes 3 minutes after it started. we had to run across the airport to make it on time."
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Cons: "All of it. They cancelled my flight. Then I rented a car and started a 13 hour drive. 2 hours in I get an email saying the flight it back on and departing in 30 minutes. Call Frontier to get refund in flight and car rental. They only refund the flight. But now I'm still driving 10 hours. This is bull shot and I should be refunded my car rental. Unacceptable."
Cons: "Be careful flying budget airlines. Their gate options are few if something goes wrong."
Cons: "They will fee you to death, it is not "cheap" flight once you pay All the baggage fees. Dirty planes, rude workers, and we went to NYC and were reunited with our lost luggage on our WAY HOME from our trip. Never again. They will be out of business in the near future I'm for certaon"
Cons: "My flight was supposed to leave at 8:p.m. We left at 12:30 am. Hot in at. 2:00 am. Had to be at work at 7:00 am. Got home at 3:00 am instead of 10:00. How do you think people were. They were very disappointed Terrible airline"
Cons: "Destroyed my luggage moved my seats even though I paid for other ones employees were rude inside the plane and at the counter"
Pros: "Boarding was early, quick and efficient"
Cons: "Most of the seats do not recline, only 4 rows. That made it a bit uncomfortable."
Pros: "They charge for carry on bags"
Pros: "Cheap Fare"
Cons: "Wasn't aware that Frontier does not participate in TSA pre-check. My fault for not researching more, but I almost missed my flight. Also the crew on the plane could have been more informative about procedures."