Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Stockholm Arlanda Airport
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Scores according to KAYAK customer reviews
Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Cons: "Children children children....."
Cons: "Could've been on time"
Cons: "Terribly uncomfortable seat."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Cons: "Palermo never ready for plane arrival"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Pros: "Everything was perfect"
Pros: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Cons: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Pros: "The staff upgraded me to business. It was a great wxperience"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Cons: "Outdated plane."
Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."
Pros: "On time; everyone friendly and helpful."
Cons: "I wasn't able to select seat before boarding"
Pros: "Fast, on time."
Cons: "No entertainment at all, super uncomfortable"
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Pros: "Everything !"
Pros: "Just another flight, nothing special."
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Cons: "We were packed into the airplane like sardines!"
Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Pros: "Friendly staff"
Pros: "It's swiss. everything works. always."
Cons: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."
Pros: "Tried hard but cannot recollect one thing that was better than average."
Cons: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "No problems."
Cons: "Too narrow seats."
Pros: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Cons: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"
Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"
Cons: "Communication was terrible."
Pros: "We had delays boarding and no one was there to explain why."
Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Cons: "The inoperative TV screens should be repaired."
Pros: "this is the airline"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "room and services"
Cons: "can't think of anything"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Delays due to Democrats not making deal"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "We left early"
Pros: "Arrived ahead of time"
Cons: "My sit changed last minute, noisy babies"
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Cons: "My luggage is lost."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "the service in general very nice"
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Everything else"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "Flight on time"
Cons: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."
Pros: "arrived early"
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Entertainment programs"
Cons: "New variety of food"
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Pros: "Great newer plane, great service!"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Cons: "Entertainment worked sporadically"
Cons: "More options for gluten free food. Always get the same dish"
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Cons: "Really hard to get boarding passes online"
Pros: "Everything was great"
Pros: "great food, entertainment and seat comfort"
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The airplane"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "No extra charge for simple refreshments."
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Cons: "Leg space."
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "The hostesses were very kind and nice"
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Pros: "Pleasant staff."
Cons: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."
Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."
Pros: "Crew was great. Loved having the layflat seat instead of regular Saga seat. It’s a leased plane due to the grounding of the 737-max so we got layflat seats instead of WI-FI (which is way better in my opinion)"
Cons: "O M G! It was about 150F while we were waiting to take off and for some reason, business class doesn’t have overhead vents. I had rivulets of sweat dripping down my face and almost felt woozy. The plane was also a bit worn and dirty compared to the last time I flew Icelandair in 2016."
Pros: "It wasn’t full so we got a row to ourselves people were nice"
Cons: "TXL Airport is super slow with luggage."
Cons: "The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience"
Cons: "The seats are narrow whereby you are overlapping shoulders with the next person. Good leg room for short people. Food/beverage service is limited for a transatlantic flight. Outside of coffee, tea, and water, all beverages are at a cost and there is no snack (i.e., pretzels, nuts)."
Cons: "They downsized the plane and bumped me and my travel companion. Worse experience of my life."
Cons: "unexpected luggage charge for an international flight. $100 for each way!"
Pros: "Overall the flight was good. Seat recline was reasonable comfortable and Crew were friendly and professional."
Cons: "I didn't like the boarding process in KEF. Everyone is rushed from a comfortable sitting area to stand in line. Then herded to a waiting area without seats to stand around for 20 minutes until a bus shows up to take you to your plane. Pretty poor system."
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Cons: "Charge got headphones???"
Cons: "The plane was late leaving Boston and again leaving Iceland. The seats were very uncomfortable on the first leg of the trip, and marginally better in the second leg."
Pros: "The USB plug and screen"
Cons: "No snacks"
Cons: "I didn't like being charged 95 dollars for my checked luggage with no prior knowledge that that was going to be the case. The website said one free checked piece, but apparently that didn't apply."
Pros: "Everything but having to pay $69 for a checked bag was fine."
Cons: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Pros: "Short flight"
Cons: "No food"
Pros: "boarding was easy and flight was on time"
Cons: "was a fortune to check a bag $95 .I travel a lot and have never paid more than $50 No snacks oferred at all. seats were awful-no room"
Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."
Pros: "*Water bottle distribution while boarding *Excellent movie/tv selection *Comfortable/roomy seats *Very pleasant staff *Good luggage storage"
Cons: "No dislikes here!"
Cons: "not being on the plane!"
Pros: "Still a cattle car in coach"
Cons: "Way too cramped for seating, but the are all the same."
Cons: "Service of staff was sub par compared to other airlines serving Germany"
Cons: "foot rests in Saga class weren't very comfortable"
Pros: "Everything was awesome"
Pros: "Service on the plane was excellent."
Cons: "Long wait to get off of the plane in Reykjavik."
Pros: "On time, polite and helpful assistance at airport with seat assignmnent issue ( all seats on a four leg ticket had been unassigned after assignment three months prior), generous leg room, very good tea on flight. Slept in Reykjavik airport on long layover due to dreadful weather. More comfortable than most airports."
Cons: "All was fine."
Pros: "They brilliantly board passengers with window seats first! The seats are roomy and the lighting above the storage bins is a nice touch."
Cons: "Boarding the bus was crowded, disorganized"
Cons: "Luggage didn't make it"
Pros: "Movies choices, free checked bag"
Cons: "Lack of complimentary inflight snacks"
Pros: "The bump was easy and smooth. Got me to Paris at roughly the same time."
Pros: "The on demand movies and shows"
Cons: "Paying for headphones"
Cons: "No aircon, small seats and no snacks/food served on the flight. Also the entertainment offers were meager for moderately expensive tickets. The fun began in REK. We arrived on time but something at the gate was broken so instead of bringing stairs to the plane they kept us on the plane for an additional 45 min sitting at the gate. During the wait we asked the flight attendants multiple times to make sure our planes would be waiting and were told that Iceland air planes will wait. When we finally got off with stairs, most connecting flights, even from Iceland air, had already left and passengers were stuck in REK. We were then re-routed through Copenhagen after pressuring the gate attendants into making sure we would be arriving in Frankfurt the same day since we could not spend a day in REK as other passengers had to do. We spent an entire day in airports and planes finally making Frankfurt (including time changes) at 830pm, 9 hours later than planned. All in all I won't fly Iceland air again."
Cons: "We waited 4 hours on tarmac before they decided to cancel the plane. It's ok that planes have issues and unforeseen things happen, but the crew didn't do a good job at showing that they can handle unexpected situations well. There was little to no communication throughout the ordeal. The decision to board the plane then tow it to a place to work on repairs with everybody onboard for 4 hours, when we're sitting on all this jet fuel seems poor."
Pros: "Everything A-OK."
Pros: "See comments above."
Cons: "See comments above."
Pros: "Efficiency, attentiveness, and competency of the crew. ALSO: Baggage included in the fare - no surprises."
Cons: "The industry standard of cramming patrons into tight quarters. NOTE: These ratings and comments apply to all four flights between Boston and Stockholm."
Cons: "It was cancelled"
Cons: "Broken seat. Couldn't recline. Another seat than that booked online."
Pros: "The crew staff was friendly and immedirabtlt found my a blanket when I requested one"
Cons: "39b is the last row and middle seat. What is there to like ?"
Pros: "On Time, efficient."
Cons: "The stewardesses disappeared and were hard to contact."
Cons: "crying baby"
Pros: "I was mistakenly told the middle seat 25B was an aisle seat which it would have been with 232 plane rather than the 33 seat g on my plane. This confusion should not occur."
Cons: "Lack of any real concern or compassion about the issue about my seat assignment."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "My luggage is missing"
Pros: "We were upgraded to saga- thank you!!"
Pros: "seats were hard and uncomfortable not enough leg room , seats are to narrow"
Cons: "bottle of water was pleasant surprise"
Pros: "Thank you for providing a group of 20 students with hotels and meals when they missed their connecting flight in Iceland!"
Cons: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Pros: "Impressed with food and crew!!"
Pros: "Crew were wonderful."
Cons: "It would be good if ba could stop losing my luggage."
Pros: "Wonderful crew!"
Cons: "It is impossible to get comfortable in those seats."
Pros: "Good crew"
Cons: "Leg room!"
Cons: "3+ hours late"
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Pros: "Crew was nice!"
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Cons: "Too many delays"
Pros: "Ease of boarding"
Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Cons: "Incredibly poor customer service and their policy's are full of sneaky loop holes. Will NEVER fly with them again."
Pros: "Wonderful service ....i like everything"
Cons: "Everything was okay"
Pros: "Flight left on time, plane was clean, entertainment options were good and flight attendants were cordial."
Cons: "Food was marginal- avoid the chicken curry."
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Pros: "Crew and staff were very nice."
Cons: "Flight was overbooked even though we booked the flight 2 months ahead of time"
Pros: "Crew was great, food was excellent."
Pros: "The flight attendants were very friendly and helpful - much better than my experiences recently on SwissAir and TAP. That made the difference between an acceptable flight experience and a good one. Food and entertainment options were fine - nothing to write home about."
Cons: "My food tray was broken - okay to eat on but hopefully fixed soon."
Pros: "Great crew"
Cons: "Old entertainment system"
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."
Pros: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Cons: "Heathrow airport at 4:30 AM not fun at all"
Pros: "The food on the flight was good and the wheelchair assistance was good too."
Cons: "Seat was very uncomfortable and food was not good! Staff was so so!"
Cons: "Had a horrible time reserving a seat ( willing to pay) because the confirmation number changed and I was not informed. Took several calls to BA, a trip to the airport and an act of god to finally mange it. Was very stressful."
Pros: "The crew was very nice, and I enjoyed the complimentary glass of wine with the meal!"
Cons: "The entertainment was kind of blah and the food was horrible."
Cons: "Only had 1 breakfast on the flight and nothing else."
Cons: "Three hours late."
Pros: "I always try to fly British Airways whenever possible."
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Cons: "I don’t want to pay for coffe and a muffin"
Cons: "Overall was excellent"
Cons: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Pros: "Very much enjoyed the pleasant flight attendants. And we enjoyed the complimentary cocktails"
Cons: "The curry chicken was horrible, sorry."
Cons: "Flight attended was unfrontly.. bad food..."
Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "Everything! Best airline ever."
Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."
Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."
Pros: "Food ok"
Cons: "Couldn't get seat to go flat. Not the only seat with this problem. Seat too narrow in business. No place to put stuff conveniently. Kind of miserable on this A780. Or whatever the big plane is called."
Pros: "Entertainment, timely boarding"
Cons: "Delayed landing, one or the attendants was very rude"
Cons: "Lost luggage"
Pros: "On time."
Cons: "Economy seat space is inappropriate for any paying customer."
Pros: "Good entertainment options, crew was nice, ride was smooth."
Cons: "I had a very tight layover and it took forever to get off of the plane, I nearly missed my next flight - it would be nice if short layover passengers got de-boarding priority."
Pros: "The flight got us there safely."
Cons: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Airlines flying from Massachusetts to Stockholm Arlanda Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Stockholm Arlanda Airport
Masks required on board, masks provided on flights from Massachusetts to Stockholm Arlanda Airport
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Stockholm Arlanda Airport
Testing for antibodies, testing for symptoms for flights from Massachusetts to Stockholm Arlanda Airport
Waiving of change fees. Search flexible flights from Massachusetts to Stockholm Arlanda Airport