Wait times for passport control in Copenhagen were ridiculous. I will never return to that airport, worst airport I have ever been in.
Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
Very easy to self check in and on time. Friendly staff
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
The connection time from the flight to Stockholm and the flight out of Stockholm was too short. Due to a knee injury, I almost missed the second flight. From deplaning at E5 to boarding at F69 takes more than 40 minutes.
Curious and efficient service ! First time flying with SAS and very pleased!
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
I love it the scandavians know hospitality travel and are very friendly peopu
Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.
Good and drinks could be better. My checked baggage was damaged
Staff announced flight was delayed. Then after passengers took the extra time to get food etc, announced it was on time. Not enough overhead space for a full flight Seats were super small and crammed. Crew welcomed us aboard to another "on time gate departure” only to sit on the tarmac for two hours. They made 2 announcements as to why that no one could understand. NO ENTERTAINMENT- food was a bag of old pretzrks. After landing, sat on the tarmac for another 20 minutes “looking for a parking spot”. I never fly American due to past poor performance. I had to that day due to departure time. American never fails to disappoint.
The crew was wonderful, the plane was fine. We left the gate on time, but we had to wait 40 minutes on the tarmac because of all the congestion at Boston.
Had to pay for WiFi, delayed start, and sat on the runway forever.
On time departure was much appreciated. However, as a frequent flyer and American Advantage member, I was as disappointed not to get an aisle seat.
Flight was cancelled due to a myriad of operational issues. You guys really suck
boarding sucked they lost my bag never flying Iberia again
Couldn't make the flight because connecting flight was canceled.
I thought American Airlines did well considering the adverse weather situation over July 21 and 22. I especially appreciated the consideration given to me when I got stuck in Miami on my way to Boston from Charleston, West Virginia. Thank you for providing a voucher for an overnight stay. Though it was only a few hours of sleep, it was very helpful. I was able to reschedule my medical appointment and got back to the Boston area on the 1st flight out of Miami as a standby passenger. It was very helpful that I was given number one priority on the standby list.
Plane features were VERY old and outdated. footrest cushion was completely lose, plane felt dirty and a bit grimy. i was in business class. the lead flight attendant, Mary made a few announcements that didn't seem to put the cabin at ease (it didn't necessarily bother me, but could have bothered others). she said "the seat cushions aren't FDA approved, so you have to put them on after we take flight." everyone had already applied the seat cushions, and saying something isn't approved for flight may cause alarm. she also said at one point over the announcement ... "we can't get up because we are too afraid of the jet stream impacts" -- again, not helpful to those who are nervous fliers.
I had my flight of Cedar Rapids. THen Chicago to Boston. Flight out of Cedar rapids was delayed by 12 hrs. Had to drive to Chicago to catch my flight
Flight was ok but the food was poor, and the business chairs were not comfortable.
There were no places to sit at the gate. Most people had to sit on the floor or stand waiting for the gate to open and board. We were told we needed passport and the person hardly looked at them. Maybe for 2 seconds. No announcement made asking to board by row or group. On a 5.5 hour flight the crew only came through the cabin 2 times offering water and buy everything else. For the price of the ticket at least offer free soda! The airliner was very comfortable
Staff is all professional and courteous. Boarding was unnecessarily chaotic and painfully slow; planes are basic - no food (not even peanuts), no regular usb chargers (only new usb-c), movie choice is tiny with nonstop adverts… but clean plane and very nice staff.
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
First, Icelandic airs process to check in luggage is Stockholm is poor. Station does not open until 2 hours before flight, an international flight, so if you have checked luggage you have a huge line to navigate before getting in the long line to get through security to your flight. Second lack of business class accoutrements. Sage/business class has dropped a travel bag instead going to ala carte requests for things like eye shades, hand lotion or whatever that awaits you in your seat on just about every other airline. Good luck asking a Steward to get you one until after your in flight and past meal service. No pre board beverage either. In flight wifi was hit and miss as it logs off frequently in mid use, after you have to take about four attempts each time to log back in. On the positive the meal service was much better than anticipated with a warm meal of chicken and good salad. Flight was 25 minutes late to take off for reasons never explained, which made a 100 minute layover much shorter complicated by the local staff in the airport at terminal C unaware of where the pass port control was to get to terminal D. Was told by two separate staff members that there was no passport control needed even though there is. Icelandic is a discount air service but it seems to be heading toward the now departed "Spirit Air" level vs a Jet Blue level.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
I had an exit row and so was Comfortable on the long flight.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
The seats are very close to one another and it is a bit uncomfortable, especially since I was in a middle seat.
