The crew was wonderful. Our flight was delayed 1.5 hours due to hurricane Ida. We had to sit in the plane during that time but the crew was passing out water and keeping us updated. The gate at Logan airport was cramped and tiny, so there was no where to sit. The crew kept everyone comfortable with snacks and drinks throughout the flight. I can’t say enough about the crew!
Although Westchester Airport is smaller than others I love the convenience of location. Flight was great…got in about 20 min. ahead of schedule w/minimal turbulence. Only real downside is that none of the tv’s/airline wi-fi worked so unable to watch tv or movies.
my row of TVs didn't work
Cons: "Everything was perfect!"
Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."
Cons: "Maybe Food? I don't say during the COVID19"
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Pros: "Economy cabin had plenty of leg room. Very friendly and courteous stewards. Two thumbs up!"
Cons: "May be more choices on snacks!"
Pros: "Having WiFi onboard the plane,"
Cons: "The crew, when I was boarding the plane one of the flight attendants a Caucasian women was saying hello, greeting everyone before me when I got in front of her she made a head gesture to say hi but didn't say hello. It felt like racial profiling to me."
Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"
Pros: "Flight delayed by weather...attendant at gate did a great job with updates ...brought everyone snacks and drinks...very nice!"
Pros: "The crew did a good job on the short flight."
Cons: "Second delay on this trip, but at least it was ONLY 2 hours this time."
Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."
Cons: "Free earphones for the TV"
Pros: "The seats - awesome!"
Cons: "Waited to book seat and had to upgrade at 70.00. Feel ripped off. Did not appear to be any other choice."
Pros: "the crew was amazing"
Pros: "Crew was pleasant."
Pros: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Cons: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."
Pros: "the flight took an alternate route, with no heads up by the captain or crew. flight took almost 7.5 hours."
Pros: "Fly crew were friendly"
Cons: "The airplane seamed VERY WEARED OUT, even the winds, when you look through the window. Crew had to beat really hard carry-on luggage containers to close them. There was a lot of turbulence and because of the visible bad conditions of the plane we heard noises from the fuselage that were not normal. We feared for our lives... when in the way for landing we were loosing altitud softly, as it should, but there was a moment that the pilot pushed SUDENLY up again in a very hard way, after a few minutes he said it was to allow more time between planes, and that we will do one more tour that will take 10 more minutes. When we finally landed people were clapping, we also clapped celebrating we were alive. I think, if Jet Blue doesn’t replace or at least FIX this kind of rusty planes, I’m done with this company. It was a couple of dollars cheaper, but, my life is worth more than this."
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Pros: "The stewardess were so nice and there were no delayes. And we can bring two bags on the plane for free."
Cons: "They need to put more information for the gates so it is easier to check bags and there isn't a huge line. There also weren't very many workers to help people checking in their bags. more signs would help."
Pros: "The Entertainment was fine and I appreciated the Captain communicating with us that there would be bumps on the last part of the flight."
Cons: "This was the most unnerving, uncomfortable flight I have ever been on. I really do love Jetblue and I know that this particular flight doesn't define you. That being said I was sorry to have to have experienced this. Even sitting on the runway before taking off the ride was uncomfortable as we swerved our way to the take off position. The weather was nice and it felt so strange that were going back and forth as if the path was filled with sharp S-curves. Then the entire flight was bumpy as we went up and down and all around. I would say there was about 20 mins of smooth air the entire flight. Then there was the last 90 minutes which was absolutely terrifying. I know that the turbulence can't be helped but I do feel the Flight attendants were not very accommodating during it. I sat near the back and they just sat there and chit chatted about something they were meeting up to do later while people were up and about when the seat belt sign was on. Then there was a baby screaming for many hours and they never tried at all to help the parents or anything calm them. They mostly just sat in the back, complained it was bumpy and laughed about how people were agitated because of it. I found it to be so much more frustrating that in addition to the bumpy air, crying baby and passengers just roaming around we also had to deal with the attendants laughing about how uncomfortable we were. It was not what I have ever experienced before and I truly hope I never have to experience again on JetBlue."
Cons: "T v s didn’t work very good took long time to get to run. Then interrupted many times."
Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Pros: "Entertainment was great. Plenty of room and very comfortable. Will be flying jetblue when available to where I am going!"
Cons: "The option to move to exit row if open without paying for the seat."
Pros: "The TV was free, thats about it."
Cons: "My plane boarded 20 minutes late. Jetblue forgot to de-ice the plane so we missed our takeoff spot and left an hour and a half late. We arrived in SLC over 2 hours late, and then proceeded to wait 20 minutes for an open gate. The entire flight I was seated next to an elderely couple that were making out literally on top of me. When placing my overhead bag, one of the straps were caught in the lock mechanism. Instead of the flight attendant moving my strap and closing the bin, she gave me attitude and told me to fix it myself. 2 hours into the flight i wished to sleep, but my television display was broken. As a result, the brightness of the screen was on the max setting the entire trip. The last two hours of my flight I spent dealing with a headache because the rest of the plane was dark, and the display was half a foot from my face. To top off my horrible experience, the row across from me, and the row in front of me, had a screaming infant which wailed the entire flight long. I will never fly with Jetblue again, and will advise anyone considering it to pick a different airline."
Pros: "I liked that I arrived safely albeit it 6 hours later than I was supposed to land."
Cons: "Our flight was delayed. We were not told our flight was delayed until an hour before the flight was to take off. Then they kept switching the time we were going to take off later and later then earlier then later and later. It would’ve been nice if we got an updated time that we were going to leave- just say come back in six hours rather than make us get up and get down, board the plane, then get off. and get up again then change gates I could not get any work done. I understand that sometimes schedule can be unpredictable but this was ridiculous. One plane that was supposed to leave after us actually left before us and people were getting upset"
Pros: "I didn't like much of anything EXCEPT THE FREE WIFI. While it's nice to have all the bells and whistles (free in flight TV/movies, snacks/beverages, etc.), the basics need to be met too - which they weren't."
Cons: "I didn't like that the plane was delayed 1.5 hours for no good reason. Why have us sit on the plane in a cramped atmosphere instead of delaying it at the gate first until your ducks are in a row? Then the in-flight entertainment audio periodically cuts out, and they were resetting the TV system over 3 times. In addition, I had requested a price reduction when I booked the flight since JetBlue's website is buggy and the price went up $80 in front of my eyes while other people booked the seat I wanted, and they weren't willing to give me anything."
Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. So a planned 10 pm arrival in PHX turned into 6 am. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. Again, I'm not sure if there were any other options, just wanted to report my experience. My flights have typically been on time with JetBlue and I am a Mosaic member. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. It was just exhausting waiting and getting later and later. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. Thanks."
Cons: "cabin crew is arrogant and rude to coach class. They don't even have courtesy to serve water when needed for medical issue"
Pros: "Crew member was nice because they didn’t know how to fix it"
Cons: "My tv didn’t work and their was no on flight usb phone charges. Could of flown spirit twice for the price I paid.."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Pros: "I can’t say there was a single thing that I liked. I suppose if I had like something I would say the pizza I ate before my flight was pretty good."
Cons: "I didn’t like that yet again, my flight (to PBI) was delayed for hours and then upon boarding and making it to the runway, was told that I would be getting back off the plane because we no longer had pilots. I think its good that there is a limit for the amount of hours pilots can fly but to leave an entire plane, the last flight out in particular, to have to wait an additional 2 hours to wait for new pilots is a little ridiculous to me. On top of that, I decide that I would rather go get a hotel than wait to fly out at 1am in the morning, I come to find that I will have to leave my checked bag on the plane and go to my hotel, in Boston, in 17° weather, without a coat or my toiletries, my phone charger....everything I would have needed went to PBI without me. Needless to say, this was by far my worst experience flying Jetblue. And to top it off, this was the second time this trip (flying out of PBI to Boston earlier left me delayed for 5 hours) that I felt like what I enjoy about Jetblue was not at all what I receieved. I understand that the holidays are a challeging and busy time for airlines, but it feels like PBi flights are by far the worst and that for some reason, Jetblue flights for PBI to Boston, and Boston to PBI are nightmares. Very disappointed."
Cons: "Flight delayed and changed gate"
Pros: "The crew is courteous to us. We had a delay flight but theymade sure that we are all informed and guided."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "Understood there were thunderstorms up and down the northeast coast. But it is always helpful for the team at the gate to keep folks waiting there with 20 min delay here and there. I just got them on my phone."
Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."
Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "I loved the leg room!!!!! It was wonderful after coming off the AerLingus flight and feeling like a pretzel."
Cons: "We had a short span of time between our flight from Dublin. I worried the whole time I was not going to make it since it said doors close at 2:04 and we landed at 1:55 or something close to that. When I got off the plane the gate agent told me AerLingus does theirs differently - that meant that is when they started boarding. It would have relieved a lot of stress if they had explained that. Also, our luggage didn't make it on the flight. Said it was stuck in customs since it did not have enough time. Understandable, but why didn't someone from JetBlue come out and get us instead of making us wait at the luggage terminal for 30 minutes before we went and checked. Also, they told me on the phone that my luggage would arrive at 7 and it came at 4 - luckily I was home. What would have happened if I was not?"
Pros: "Bonnie is such a great stewardess, she made the flight so pleasant and enjoyable. I think JetBlue should definitely give this girl a raise or a plaque for providing such superb service!"
Cons: "The TSA at Logan International needs to figure a better way to x-ray all the bagsthat come through. I literally made it to my gate with only 5 minutes to board. Definitely stressed me out."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Cons: "Filght ( Jetblue )got delayed by 3 hrs from Boston to Newyork , and travel got postponed to the next day due to this and rescheduled in Qatar airways. There was lot of inconviniences, time losss and personal adjustments occured along with the financial loss due to the change of travel date."
My pilot on Cape Air was AMAZING!!!! I hoping that next time I fly I have him as my pilot. He made me feel safe and secure in his skills.
I so appreciate this service into and out of Glendive. Always a good experience with crew and support team.
Pros: "Great pilot! Awesome experience. Very safe. Pilot was diligent"
Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"
Pros: "The pilot was amazing"
Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"
Pros: "Professional crew"
Cons: "Leg room. New planes."
Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."
Pros: "Professional Crew and Staff"
Cons: "Newer planes"
Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"
Cons: "Bumpy ride. Blame it on the wind."
Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"
Pros: "Fun flight to the cape. Awesome pilot"
Pros: "Quick flight. Excellent service."
Pros: "Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!"
Cons: "The delay due to mechanical problems"
Pros: "Smooth flight. Nice option to fly to small airport closer to home."
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."
Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."
Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."
Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."
Pros: "The View was spectacular. The plane was a little bit too smelly."
Cons: "The View was beautiful"
Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."
Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"
Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."
Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."
Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."
Pros: "Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers"
Cons: "2.5 hour delay with no information or confusing information about departure prospects."
Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"
Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."
Pros: "The flight itself was good, pilot was nice, I got to sit in the copilot's seat which was fun."
Cons: "At the Nantucket airport, they don't let you through security until your flight is called. I heard mine called and went up but the woman at the desk said she hadn't heard it so wouldn't let me through. Ten minutes later, I'm being paged over the intercom. Again, I wasn't let through until I tracked down someone from the airline. By the time I finally got through, my flight had gone and I needed to be rebooked. Incredibly frustrating as the intercom is the only way to know what's going on with your flight, so I couldn't look at a board or anything to know the status."
Pros: "The flight was on time and it was a great flight on a nice sunny day! We arrived earlier than informed at the time of takeoff."
Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."
Pros: "All aspects of the flight were smooth on a nice day and I really enjoyed flying at 7k feet. A lot of people don't like flying in small planes but I do. There is no bathroom, food or entertainment available and all of your bags go into cargo. I was the only passenger so it felt like a chartered trip. Arrived about 5 minutes early."
Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."
Cons: "They have a bad rap in the Caribbean for bad service and unreliability, as I found out after my bad experiences. I was left stranded in St Croix because even though they charged me for the flight "my name didn't appear on their seat list." And they were like oops nothing we can do sorry. This time, they left me stranded in Puerto Rico. For three days they couldn't rebook me. Flight was cancelled on xmas weekend because the "pilot was over his hours." After they rebooked everyone else on the flight including my boyfriend, their computer wouldn't rebook me for some reason so I had to purchase a ticket to be able to leave. They assured me they would refund me but of course I've been emailing with Cape Air for a week and still no refund. Never flying with them again obviously, and recommend you avoid them if you have connections or need to get somewhere guaranteed. Maybe they have better service on the east coast but they should do a total overhaul of their service in the Caribbean."
Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."
Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"
Pros: "Good, efficient flight to Bar Harbor from Boston!"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Cons: "It was a rain night fly.... but that is no ones' fault"
Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"
Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."
Pros: "Our pilot, Danielle, was very professional and friendly. The flight was absolutely beautiful. The flight was 22 min in a Cessna, so no food or entertainment needed."
Pros: "*No security (skip TSA) *Private, intimate experience with just 6 other passengers (but without the luxury of a charter since the tiny plane has no amenities, entertainment, food, or even water)"
Cons: "*UNSAFE -- you better hope your pilot doesn't have a heart attack or seizure or even arm cramp mid-air as the shaky, ratchety little 8-seater doesn't have a second pilot. Airline unconcerned w/liability. *Pilot (Captain Darryl) was a jerk, which the ground crew warned us about - unlike Air Sunshine and Seaborne (which we flew to other islands during the same trip), he didn't allow you to take pictures w/your phone in airplane mode. *Price was much costlier than Seaborne and Air Sunshine flights; when I learned of competitors and tried to switch, no cancellation (even within a day of booking). *Customer service almost impossible to reach; long hold times, limited hours. *They commit consumer fraud by charging for carry-on luggage in addition to checked baggage without ever disclosing that prior to the flight (and the normal airline baggage policy doesn't apply). *With much better and cheaper options, NEVER fly this airline for your own safety, cost consciousness, and well-being."
Pros: "It's a small airport, and a small plane! So it's a pretty quick and easy scenario. The plane is small and loud, but it's a short flight over beautiful water and islands!"
Cons: "Small planes are loud! That's not going to change, but maybe bring earplugs to help! It was like being on a private Cessna!"
American unexpectedly and without any reason moved my and my wife’s seat so that we were 11 rows from our 7 and 9 year old. I tried to get moved back to our original seats and while they were trying to figure out how to do that, someone bought the exit row and we were stuck. It just seems like being a million miler and and a gold elite don’t mean anything anymore.
Cons: "No pre flight service in first class even though we sat at the gate for an extra 30 minutes."
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "Lack of elbow room, even in aisle seats."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "plane was very cold"
Cons: "Overall good business class trip."
Pros: "The seat was great"
Cons: "Cabin crew - service"
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "No complaints, great crew, great service, great flight!"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Only snacks available at 5am"
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "Hated everything from Boston to Miami."
Cons: "The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."
Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The stewardess was nice enough to give me water with my gingerale"
Cons: "We didn't take off until 3 hours after scheduled, and we're forced to watch ads on the overhead monitors for most of the flight. I was not impressed. Poor communication from the pilot."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Pros: "Good crew, very pleasant and professional."
Cons: "The three and a half hour delay was not great, but since it was due to weather issues in Chicago, certainly not the airlines fault. However, the communication about the delay was terrible. There was nobody and the gate, so we were relying on automated notifications from the airline. They kept pushing it later by 30 - 45 minutes at a time. We could have gone to the airport much later but just didn't know that."
Pros: "Great entertainment system."
Cons: "Over an hour late."
Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Pros: "The cookies were good"
Cons: "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
Pros: "Flight attendants."
Cons: "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."
Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"
Pros: "Crew was professional and friendly."
Cons: "The plane was delayed by an hour and thirty minutes because it was coming from another airport where it was delayed."
Cons: "Food could have been provided"
Cons: "The plain was cold It’s the first time ever I had get my coat on because of the temp No in seat screens and expensive WiFi"
Cons: "They made us wait for a group of passengers who caused a 50-minute delay."
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Pros: "I found it appalling that on a 6 hour flight there were not only no complimentary alcoholic beverages, but that the price of a mini bottle of wine was $9!!!! Ridiculous."
Cons: "One complimentary alcoholic beverage."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Flight was delayed for an hour"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "The flight from BOS to NEW was great. Great plane, great crew. The flight from NEW to BOZ was not great. The seats were not as comfortable. The staff was not helpful but the were friendly."
Cons: "They skipped our row for beverage and breakfast. Never offered food. Didn't even know they were serving others. We paid for an upgrade for economy plus and got less than economy. Also the inflight entertainment was down. 4.5 hr flight and you had to pay for wifi if you didn't bring a book. 2 young kids , one phone and a long flight means unhappy customers."
Pros: "Professional staff and clean seat with smooth pilot who was not constantly announcing things"
Cons: "Small seats"
Pros: "Good. Seating. Not too crowded"
Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least."
Cons: "No beverage service."
Pros: "The crew was excellent, very friendly and helpful. the pilot announcements were unintelligible. I appreciated that the crew anticipated that overhead luggage space would run out and offered gate checking of luggage all the way through to my final destination. I took advantage of their offer and it made my connections so much quicker and smoother"
Cons: "The room for seating is way to crowded, I need more leg room and don't feel I should have to pay extra for a minimum requirement for air travel. Beverages were skimpy, should be offered more often."
Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."
Cons: "The delay in my flight and that nothing was done to compensate that my entire schedule had to be redone to meet the needs of late air crafts, not enough fule and cargo doors not being able to shut."
Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Cons: "Sat in the middle of two people who took up part of my seat too."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Pros: "Took off late but landed on time"
Cons: "Packed in like sardines. Hot on board."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Cons: "was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy"
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Cons: "I missed my flight to San Diego from a connecting flight by a few minutes. Now I have to sit in the airport for over three hours waiting for my next flight.. not to mention it's my bday. Thanks United."
Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."
Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "United doesn't care about customers, It was nothing to like about this flight over four hours late, the flight went to it's destination and came back, seems like every other United flight was canceled, Dora huge line about 2 to 3 hours long to get you an agent, there were no hotels available, slept in the airport"
Cons: "Flight over four hours late, had to sleep in the airport on the chairs, because there was no hotels left, United didn't offer anything, I'm really displeased with them"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Cons: "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."