Daily cleaning, installation of cabin HEPA filters on flights from Maui to Albany
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Scores according to KAYAK customer reviews
Pros: "Although departure was delayed, we arrived early!"
Pros: "Nothing at all memorable Nothing bad Standard didn’t see much of them honestly"
Cons: "Beverage and movie player service was quite a while after when I expected. Movies were very limited compared to other airlines, and a $10 fee. The beverage/ food sales service did need to stop because of turbulence and didn’t restart fast enough for the passengers at the back of the plane that missed out. No water offered before landing, FYI. No blankie and pillow either."
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Cons: "Hour early with tail winds - all fabulous"
Cons: "No online seat assignment ... had to switch seats with other people on the plane."
Cons: "No Free Meal"
Pros: "Alaska is great don’t become united or American"
Pros: "My knees didn’t hit seat in front of me"
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Cons: "Found the attendants not very friendly and snappy."
Pros: "Extremely competent and professional attendants who gave us some additional perks."
Cons: "Food was meh..."
Pros: "I love Alaska Airlines!! They are always so nice and very accommodating. I travel with my dog and they are great. The only airline I fly with my dog."
Cons: "The new planes on Alaska don’t have enough air flow coming out of the vent above the seat"
Cons: "Seats need more padding."
Pros: "Pleasant personnel"
Pros: "On time service"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "The pilot was very good...he landed in Bellingham in a rain storm that really rocked the plane. Great job!"
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "After we boarded, the flight was fine."
Cons: "Although we booked the flight months before, and I'm both an Alaska and American frequent flyer, they would not assign us seats until when boarding started. In fact, unless I went to the agent's desk, I'm not sure they would have even remembered. Then my husband and I were split on the plane, and even worse, assigned in middle seats. Unacceptable. Last, unlike Hawaiian, they served no food. I'm flying Hawaiian in the future."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "The food wasn't good and they run of food to buy."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Extra legroom seats for no additional price"
Cons: "Charging for checked bags. Charging for meals (hey, we got a free meal on Hawaiian on the way over)."
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Pros: "Timely departure and arrival. And excellent in flight entertainment options."
Cons: "Slightly cramped in regular economy."
Cons: "The planes, both ways, was filthy."
Cons: "almost 5 hr delay, Really!"
Pros: "Staff was courteous and weren't overbearing or rude like I frequently experience on other airlines. They offered tablets to passbook the time with our kids and offered lots of chances for drinks and food. We felt well taken care of. Would definitely fly with Alaska again and hope to get row 6 again!"
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "Travel time. Crew was courteous and efficient"
Cons: "Food and paying for check in luggage"
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Cons: "I found the temperature in the cabin to be extremely cold."
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Cons: "Two hours late"
Pros: "I like that they served POG on board."
Cons: "Food only for purchase and entertainment only for purchase......sad....."
Pros: "Crew was nice and friendly, upgrades to plane made it average--USB ports, outlets, etc. Move selection on rentals was average at best."
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "I liked getting off the airplane."
Cons: "Look every one experiances problems. It comes in the form of weather, mechanical or security issues that disrupt a flight in the form of delays. There is no surprise when this occurs. So when a three hour delay is thrust upon you and you have already given up your carry on and your assigned seats perhaps the recovery should have been less of a surprise. One pilot announcement, and offer of free loyalty points falls so short. No comp eat or drink coupons on the ground. Still got billed for food and wifi. Drinks were offered but ofcourse they ran out before the center of the AC was served. The recovery happens at the moment not in the next few days you will recieve an email with miles. Still haven't gotten any email after a week. I will fly anybody other then Alaska."
Pros: "Staff was excellent. They were courteous, professional and inviting."
Cons: "Even though I booked all three fares together, we were not given the seats I selected online nor were we even seated together."
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Cons: "Children were kicking my seat the entire red eye. I think a meal should be free if you are traveling all the way from Maui to Philadelphia"
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
Cons: "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
Pros: "confortable and good service."
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Cons: "Left A bag behind in NY"
Cons: "The coffee could’ve tasted better."
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Cons: "Flight was late."
Pros: "Delta always does a superior job - domestically and internationally!"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "LATE ARRIVAL from Amsterdam. Missed my connecting flight to Atlanta at 5:30pm. Changed to 6:35pm "departure" Still departed late and arrived in Atlanta at 9:00pm+. I should be home by then."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Pros: "In-flight entertainment Nice crew"
Cons: "The Delta seat assignment and boarding process The flight was delayed"
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "Buen entretenimiento."
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Arriving to the destination"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
Cons: "I don't know how to use my credit."
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "I liked watching movies."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Cons: "The "Delta Comfort" seats were not comfortable: the armrest didn't raise, so the seats were narrow. The handle of our suitcase got broken."
Pros: "attendant and gate crew were very pleasant. Once the paperwork mess was corrected we did not have to wait in line to take off"
Cons: "Sat on the plane at the gate for close to an hour. Very warm It was quite a while before they told us that paperwork had been done wrong. More waiting. Plane was late by 30 minutes arriving"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"
Cons: "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Cons: "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly firstname.lastname@example.org"
Pros: "19 minute flight wheels up to wheels down!"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "Nothing the flight was great and very fast."
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "The food was pretty good and they served lots of wine."
Cons: "No in-flight entertainment on a 9 hour international flight (only live news), so we had to use whatever entertainment we brought ourselves. Also, there was no place to charge our phones. I guess next time I should prepare better for something like this."
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "They forgot to board my laggauge"
Pros: "Friendly Staff"
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "On time, food service, good communication"
Cons: "Employee got us in the wrong terminal"
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "Full flight, crew worked timely"
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Quiet, easy to sleep on"
Cons: "Running late, but only by 30 mins. Better than it could have been!"
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Cons: "30 minutes late taking off. Therefore arrived late."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Cons: "Poor customer service"
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "Nice crew,very efficient."
Cons: "Ride flight attendants"
Cons: "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Pros: "None at all. Poor customer service"
Cons: ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
Pros: "The movies were great and the staff was friendly"
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "Everyone was amazing. Helpful. Kind professional"
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Crew was good"
Cons: "Bad baggage claim info"
Cons: "Rudest employees ever and a serious incident. Never flying United again"
Pros: "Left on time. Deplaned into a tunnel, which was great because it was raining"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Very nice crew"
Cons: "Endless delays on top of delays."
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "It was efficient."
Cons: "Crew wasn’t too friendly but not unpleasant either."
Cons: "Rude crew members."
Pros: "On time. Smooth flight. Good food."
Pros: "Short flight - 37 minutes or so."
Cons: "Bathroom door kept swinging open."
Pros: "Nothing at all."
Cons: "We were 2 hour 40 minutes late due to no crew available. What happened to planning for contingencies? Just confirmed how horrible United Airlines has become! (They used to be one of my favorites!0"
Pros: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Cons: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Cons: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
Pros: "Sexy eyes on that one"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Pros: "Enjoyed watching DIRECTV and sleeping"
Cons: "No food is lame"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Cons: "2 hours delay"
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "United flights always delayed!"
Pros: "On time"
Cons: "No wifi"
Pros: "Flight on time"
Cons: "Nothing to drink offered, not even water"
Cons: "Flight delayed in Washington, then after we boarded sat on a hot plane for an hour while flight crew did "training". United never apologises for delaying flights, seems like they don't care for the customers at all."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "Plane was delayed for over an hour, not on schedule."
Pros: "The staff was wonderful"
Cons: "Bummpy ride"
Cons: "High fare"
Cons: "never flying united."
Cons: "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
Pros: "Everything was fast"
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Cons: "The plane was late and then overweight. Then the next day was delayed because baggage door would not shut."
Pros: "Airline personnel were friendly and smiling"
Cons: "Very uncomfortable seats"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "Same as above"
Cons: "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
Cons: "It was very hot on the plane"
Cons: "Air conditioning was poor"
Cons: "Last seat of the plane again"
Airlines flying from Maui to Albany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maui to Albany
Masks required on board, masks provided on flights from Maui to Albany
Social distancing seating
Middle seats unavailable to book on flights from Maui to Albany
Testing for antibodies, testing for symptoms for flights from Maui to Albany
Waiving of change fees. Search flexible flights from Maui to Albany