Daily cleaning, installation of cabin HEPA filters on flights from Maui to Buffalo
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Scores according to KAYAK customer reviews
Pros: "Although departure was delayed, we arrived early!"
Pros: "Nothing at all memorable Nothing bad Standard didn’t see much of them honestly"
Cons: "Beverage and movie player service was quite a while after when I expected. Movies were very limited compared to other airlines, and a $10 fee. The beverage/ food sales service did need to stop because of turbulence and didn’t restart fast enough for the passengers at the back of the plane that missed out. No water offered before landing, FYI. No blankie and pillow either."
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Cons: "Hour early with tail winds - all fabulous"
Cons: "No online seat assignment ... had to switch seats with other people on the plane."
Cons: "No Free Meal"
Pros: "Alaska is great don’t become united or American"
Pros: "My knees didn’t hit seat in front of me"
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Cons: "Found the attendants not very friendly and snappy."
Pros: "Extremely competent and professional attendants who gave us some additional perks."
Cons: "Food was meh..."
Pros: "I love Alaska Airlines!! They are always so nice and very accommodating. I travel with my dog and they are great. The only airline I fly with my dog."
Cons: "The new planes on Alaska don’t have enough air flow coming out of the vent above the seat"
Cons: "Seats need more padding."
Pros: "Pleasant personnel"
Pros: "On time service"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "The pilot was very good...he landed in Bellingham in a rain storm that really rocked the plane. Great job!"
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "After we boarded, the flight was fine."
Cons: "Although we booked the flight months before, and I'm both an Alaska and American frequent flyer, they would not assign us seats until when boarding started. In fact, unless I went to the agent's desk, I'm not sure they would have even remembered. Then my husband and I were split on the plane, and even worse, assigned in middle seats. Unacceptable. Last, unlike Hawaiian, they served no food. I'm flying Hawaiian in the future."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "The food wasn't good and they run of food to buy."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Extra legroom seats for no additional price"
Cons: "Charging for checked bags. Charging for meals (hey, we got a free meal on Hawaiian on the way over)."
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Pros: "Timely departure and arrival. And excellent in flight entertainment options."
Cons: "Slightly cramped in regular economy."
Cons: "The planes, both ways, was filthy."
Cons: "almost 5 hr delay, Really!"
Pros: "Staff was courteous and weren't overbearing or rude like I frequently experience on other airlines. They offered tablets to passbook the time with our kids and offered lots of chances for drinks and food. We felt well taken care of. Would definitely fly with Alaska again and hope to get row 6 again!"
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "Travel time. Crew was courteous and efficient"
Cons: "Food and paying for check in luggage"
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Cons: "I found the temperature in the cabin to be extremely cold."
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Cons: "Two hours late"
Pros: "I like that they served POG on board."
Cons: "Food only for purchase and entertainment only for purchase......sad....."
Pros: "Crew was nice and friendly, upgrades to plane made it average--USB ports, outlets, etc. Move selection on rentals was average at best."
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "I liked getting off the airplane."
Cons: "Look every one experiances problems. It comes in the form of weather, mechanical or security issues that disrupt a flight in the form of delays. There is no surprise when this occurs. So when a three hour delay is thrust upon you and you have already given up your carry on and your assigned seats perhaps the recovery should have been less of a surprise. One pilot announcement, and offer of free loyalty points falls so short. No comp eat or drink coupons on the ground. Still got billed for food and wifi. Drinks were offered but ofcourse they ran out before the center of the AC was served. The recovery happens at the moment not in the next few days you will recieve an email with miles. Still haven't gotten any email after a week. I will fly anybody other then Alaska."
Pros: "Staff was excellent. They were courteous, professional and inviting."
Cons: "Even though I booked all three fares together, we were not given the seats I selected online nor were we even seated together."
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Cons: "Children were kicking my seat the entire red eye. I think a meal should be free if you are traveling all the way from Maui to Philadelphia"
Cons: "Less uncourteous flyers"
Cons: "Left late"
Pros: "Great meal"
Pros: "Friendly attendants"
Pros: "It was nice to have a meal and complimentary drinks."
Cons: "it was a 20 minute trip, it was fine and easy"
Pros: "The boarding was good, seat comfortable. I liked that we were fed a meal."
Cons: "Not having to pay for snacks, movies, head phones....just include it in the fair."
Cons: "One hour later"
Pros: "First class was especially luxurious. And the Mai Tais were the best of the whole vacation."
Pros: "Rum punch and boarding was gread"
Cons: "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
Pros: "It was on time leaving OGG and landing at SFO. Our luggage was delivered intact."
Cons: "Once at the gate, we had to wait ~20 minutes for it to become available. Did they not know we were coming?"
Pros: "Very friendly attendants, ran on time, comfortable, cute safety videos."
Pros: "Timely and inexpensive"
Pros: "Affordable price"
Cons: "No USB charger"
Pros: "Price is good"
Cons: "No usb charge"
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Snack was welcome and staff was cordial."
Cons: "Tight quarters."
Cons: "Rude stewardess kick of a guy who had done nothih wrong"
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Pros: "Easy check in"
Cons: "Lighting on plane not very good"
Pros: "Staff was very helpful and friendly!"
Cons: "We had a 3 hours delay and no one could explain what was going on"
Cons: "Sits are not that good"
Pros: "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
Cons: "That we can't keep the blankies."
Pros: "Ahead of schedule, friendly and delicious meal!"
Cons: "Everything is for sale including blanketd"
Pros: "On time"
Pros: "They fed us which was great!"
Pros: "On time, courteous."
Pros: "Hawaiian Airlines has a long history of inter-island travel. Comfortable waiting area, friendly and helpful staff. All make your travel experience care free."
Pros: "On time boarding Seat availability at last minute Early boarding with Premier Club"
Cons: "High cost limits inter island travel"
Cons: "Have to pay to watch TV and/or Movies Have to pay for a pillow and/or blanket Have to pay for headphones"
Pros: "Empty seat next to me."
Cons: "Entertainment choices were poor."
Pros: "Great staff and overall very enjoyable..."
Cons: "No entertainment.... really? You can't offer a movie or tv show for free?! That's really silly. Also, my bag got DESTROYED. Cracked, torn, wheels pulled off. Pretty ridiculious. Can't believe I had to pay to check my bag and now have to throw it out and buy a new one!"
Pros: "Everything else was great"
Cons: "Agent at counter didn't give me claim tag."
Pros: "Besides the 15 minute delay which was pretty much made up, everything was wonderful."
Pros: "friendliness of staff and Captain"
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Cons: "would like complimentary TV channels and movies"
Pros: "Very courteous staff."
Pros: "Attentive and friendly!"
Pros: "Nothing- 4 hour delay on the Tarmac and they did nothing to advocate for us getting off the plane or keeping us updated."
Cons: "See above"
Cons: "Delay. One luggage was dented. Second Luggage was lost and was delivered later to us."
Cons: "boarding a bit chaotic"
Pros: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Cons: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"
Pros: "Extra room and fast boarding"
Cons: "Good for now"
Cons: "Appreciate the communication from pilot when on tarmac"
Cons: "Delayed 4 hours on tarmack"
Cons: "Being given seats at the gate. I like to choose my seat."
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "Flight was late."
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "The flight dely 1 hour"
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Cons: "Ac not working at last 30 minutes of flight."
Cons: "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"
Pros: "It was a short easy flight that actually landed early."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "Everything went smoothly."
Pros: "The best service"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Upgraded to business, plane are clean and roomy"
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Overall it was good"
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Cons: "There was no place to charge my electronics"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Food was surprisingly pretty good. Good entertainment options."
Cons: "The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them."
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "on time, even a little early"
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "The seats were more spacious than other airlines which we appreciated, and this was quite comfortable."
Cons: "The overhead lights for reading were not working however, and we could not see the movie well from our seat so not being able to read was bothersome. The crew was nice but not especially helpful when we asked questions about the food and lights."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "Good price Good communications during delayed flight"
Cons: "It's nobody's fault but i have a Delayed flight"
Pros: "Lots of good movies"
Cons: "Less than average legroom for an international flight."
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Cons: "Poor customer service"
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Ride flight attendants"
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Pros: "None at all. Poor customer service"
Cons: ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Pros: "The movies were great and the staff was friendly"
Cons: "It took so long for me to leave this airport. I got there around 11:30pm and my flight wasn't till around 9:45am the next day and so when it came to that time they had cancelled my flight so I got another ticked for around 2pm and they didn't board that flight till around 4:30. My experience there was to much to handle. I was supposed to get to Colorado Friday night but didn't even get here time Saturday afternoon. Really upsetted me because I leave wednsday so I don't have enough time to be with my boyfriend. I honestly don't think I'll be flying American Airlines again"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "This one at least flew off the runway soon after closing its doora"
Pros: "Not much. I also missed my flight the night before because American closed the front desk early and would not print my ticket! Even tho I was there over an hour before my flight. So I ended up on this flight the next day"
Cons: "I did not like that I missed my flight the night before due to something going wrong in the airport and all the counters were closed down early To go help. (I was told this the next day when I asked) So I actually had to pay for the next flight out tomorrow for no reason just because something happened and American refused to print my ticket still. Also I couldn't self check In either! had I been able to do this I would have made my flight, this airport is small I would have walked thru security in 5mins. Didn't make any sense to me at all. I was highly disappointed with Alaska and American. Alaska made me buy a new ticket and when I asked the American counter they didn't understand why I had to pay, they said I should have just been re booked!"
Pros: "The flight was a normal flight."
Cons: "Even though I know it happens, but the plane was delayed 45 minutes, which made me miss my connecting flight."
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Crew was good"
Cons: "Bad baggage claim info"
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Cons: "Rudest employees ever and a serious incident. Never flying United again"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
Pros: "Delayed notifications"
Cons: "Hours of delays and no courtesy by airline."
Cons: "VERY close quarters."
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "On time. Smooth flight. Good food."
Pros: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Cons: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
Pros: "First time didn’t sit on runway. Landed early"
Pros: "Sexy eyes on that one"
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Pros: "Enjoyed watching DIRECTV and sleeping"
Cons: "No food is lame"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Cons: "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Economy Plus saves a bit New plane"
Cons: "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
Cons: "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Cons: "never flying united."
Cons: "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
Pros: "Everything was fast"
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Pros: "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
Cons: "Very uncomfortable seats"
Cons: "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "A little snack going with the beverage service. The wifi was cheaper than Air Canada's."
Cons: "Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there."
Cons: "There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "On time, quick on and off. Smooth flight."
Cons: "Very small carry-on baggage capacity. Had to surrender in jetway."
Pros: "Plane was only one-third full, it yook off on time and we got in ahead of schedule. What's not to like?"
Cons: "I was Pre TSA approved one way, but not the other. Why?"
Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."
Pros: "I wrote my review above"
Airlines flying from Maui to Buffalo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maui to Buffalo
Masks required on board, masks provided on flights from Maui to Buffalo
Social distancing seating
Middle seats unavailable to book on flights from Maui to Buffalo
Testing for antibodies, testing for symptoms for flights from Maui to Buffalo
Waiving of change fees. Search flexible flights from Maui to Buffalo