Daily cleaning, installation of cabin HEPA filters on flights from Maui to North Dakota
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Scores according to KAYAK customer reviews
Pros: "Although departure was delayed, we arrived early!"
Pros: "Nothing at all memorable Nothing bad Standard didn’t see much of them honestly"
Cons: "Beverage and movie player service was quite a while after when I expected. Movies were very limited compared to other airlines, and a $10 fee. The beverage/ food sales service did need to stop because of turbulence and didn’t restart fast enough for the passengers at the back of the plane that missed out. No water offered before landing, FYI. No blankie and pillow either."
Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Cons: "Hour early with tail winds - all fabulous"
Cons: "No online seat assignment ... had to switch seats with other people on the plane."
Cons: "No Free Meal"
Pros: "Alaska is great don’t become united or American"
Pros: "My knees didn’t hit seat in front of me"
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Cons: "Found the attendants not very friendly and snappy."
Pros: "Extremely competent and professional attendants who gave us some additional perks."
Cons: "Food was meh..."
Pros: "I love Alaska Airlines!! They are always so nice and very accommodating. I travel with my dog and they are great. The only airline I fly with my dog."
Cons: "The new planes on Alaska don’t have enough air flow coming out of the vent above the seat"
Cons: "Seats need more padding."
Pros: "Pleasant personnel"
Pros: "On time service"
Pros: "Crew and boarding process"
Cons: "No international choice in entertainment and food"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "The pilot was very good...he landed in Bellingham in a rain storm that really rocked the plane. Great job!"
Pros: "After we boarded, the flight was fine."
Cons: "Although we booked the flight months before, and I'm both an Alaska and American frequent flyer, they would not assign us seats until when boarding started. In fact, unless I went to the agent's desk, I'm not sure they would have even remembered. Then my husband and I were split on the plane, and even worse, assigned in middle seats. Unacceptable. Last, unlike Hawaiian, they served no food. I'm flying Hawaiian in the future."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "The food wasn't good and they run of food to buy."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Extra legroom seats for no additional price"
Cons: "Charging for checked bags. Charging for meals (hey, we got a free meal on Hawaiian on the way over)."
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Pros: "Timely departure and arrival. And excellent in flight entertainment options."
Cons: "Slightly cramped in regular economy."
Cons: "The planes, both ways, was filthy."
Cons: "almost 5 hr delay, Really!"
Pros: "Staff was courteous and weren't overbearing or rude like I frequently experience on other airlines. They offered tablets to passbook the time with our kids and offered lots of chances for drinks and food. We felt well taken care of. Would definitely fly with Alaska again and hope to get row 6 again!"
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "Travel time. Crew was courteous and efficient"
Cons: "Food and paying for check in luggage"
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Cons: "I found the temperature in the cabin to be extremely cold."
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Cons: "Two hours late"
Pros: "Very people oriented, professional carrier. 1st time using Alaska Air. Will use them again."
Pros: "Crew was nice and friendly, upgrades to plane made it average--USB ports, outlets, etc. Move selection on rentals was average at best."
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "I liked getting off the airplane."
Cons: "Look every one experiances problems. It comes in the form of weather, mechanical or security issues that disrupt a flight in the form of delays. There is no surprise when this occurs. So when a three hour delay is thrust upon you and you have already given up your carry on and your assigned seats perhaps the recovery should have been less of a surprise. One pilot announcement, and offer of free loyalty points falls so short. No comp eat or drink coupons on the ground. Still got billed for food and wifi. Drinks were offered but ofcourse they ran out before the center of the AC was served. The recovery happens at the moment not in the next few days you will recieve an email with miles. Still haven't gotten any email after a week. I will fly anybody other then Alaska."
Pros: "Staff was excellent. They were courteous, professional and inviting."
Cons: "Even though I booked all three fares together, we were not given the seats I selected online nor were we even seated together."
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Pros: "Built in USB chargers, friendly flight attendants, good service, good food options. One of my favorite airlines"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Cons: "Flying is no thrill now."
Pros: "see first message"
Cons: "see first message"
Cons: "Seats small"
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Cons: "No delays"
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Cons: "Flight was delayed for no apparent reason."
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Cons: "No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?"
Pros: "Crew onboard was nice and helpful"
Cons: "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "Although they charged me $10 to book a seat for check in it allowed me to pick one that keep the middle seat open for my wife."
Cons: "To be charged to pick a seat. You should have revealed that in you pricing."
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "Entertainment System loaded with movies Optional WIFI at cost Aisle seat Air quality / temp control was comfortable Passport control through JFK was straight forward and short for USA citizens"
Cons: "Food: Better to just serve a fresh panini than to go through hassle of heated mystery meal... Seat Assignment: I went to Malpensa airport the night before to assign seat, but there was no American Airlines gate agent nor partner airline that could help me...Even though this was AA199 purchased through British Airways. The B.A. check in said that they couldn't help"
Pros: "It was a quick, smooth flight."
Cons: "The man that checked us into the plane was rude but the flight crew was great."
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Very good service"
Pros: "Lost bag, came on later flight Totally disorganized TSA on Dallas very rude"
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Pros: "Prompt and effective"
Cons: "limited space and comfort for such a long flight."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Pros: "The only good part was that I had no one sitting next to me"
Cons: "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"
Pros: "Plane was on time. Free check of carry-on."
Cons: "Seats are too cramped and extra cost for better seating sucks."
Cons: "Poor customer service"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Ride flight attendants"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Cons: "Previous flight was cancelled so I never made this one."
Cons: "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
Pros: "None at all. Poor customer service"
Cons: ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Cons: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Pros: "The movies were great and the staff was friendly"
Airlines flying from Maui to North Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maui to North Dakota
Masks required on board, masks provided on flights from Maui to North Dakota
Social distancing seating
Middle seats unavailable to book on flights from Maui to North Dakota
Testing for antibodies, testing for symptoms for flights from Maui to North Dakota
Waiving of change fees. Search flexible flights from Maui to North Dakota