Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
Didn't fly. Didn't get a refund either.
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Pros: "Crew was great and friendly- good meals on long flights- best airline!"
Cons: "everything was great"
Cons: "Waiting room and security"
Pros: "Crew was great!"
Cons: "Better food or at least option to purchase better food. Needs entertainment and the plane needs a renovation. Very dated interior."
Pros: "Muy cómodo los vuelos"
Pros: "The assigned flight attendant was very nice and did a wonderful job"
Cons: "La organización del embarque y desembarque"
Pros: "It was an easy hassel free experience"
Cons: "I wish I had gotten a window seat on the first flight. The flight was overnight and it was hard to sleep"
Pros: "Yes i like"
Cons: "Improve boarding procedures. Cre was very average"
Pros: "The Crew was amazing"
Cons: "Work to do with the boarding Staff"
Cons: "I really enjoy the flight."
Pros: "Everything was fast"
Cons: "No entertainment at all"
Pros: "Comfortable seat"
Cons: "Give me my baggage"
Pros: "The crew and copa gave me executive class. I really appreciate that because I was very tired."
Cons: "The boarding spend a lot of time, and the flight was late"
Pros: "Liked the simplicity of such a small airline and local routes. Make for inexpensive travel."
Cons: "Overbooking is common and being placed on standby is unnerving when in a foreign country. The booking and reservation process needs to be looked at closely to prevent such happenings."
Pros: "Excellent attention, very good food. Very nice flight overall."
Cons: "Not charging me 340$ by threatening to cancel my return flight if I didn’t pay."
Cons: "Hi, the windows are always dirty or greasy in four of eight flys that I flew. Tanks for asking."
Pros: "Everything excellent"
Cons: "Not st all"
Cons: "Flight and crew were awesome! No media in the plane and pretty tight."
Pros: "Confort and great service."
Cons: "Everything was perfect!"
Pros: "The service, staff friendly."
Cons: "The line at the airport in Bogotá. I checked in online and it didn’t save me time. It tokk me over an hour to drop my bags off."
Pros: "Excellent service and on time"
Cons: "Food could be improved a bit more."
Pros: "More legroom on this flight & it was packed."
Cons: "The customs forms were outdated. Had to fill out the proper ones upon landing."
Pros: "Efficient and no hassle. Spacious leg room. On time."
Cons: "No complaints. Perhaps the crew could have smiled more."
Pros: "Fast and orderly boarding. Everything was as they described in their web page. Read carefully and you will know what to expect. On time and very attentive personal"
Cons: "None really. Is a low cost airline, do not expect amenities or entertainment or confort."
Pros: "The crew was nice. I had the front seats ehich were super comfortable."
Pros: "The plane was on time"
Cons: "Food was horrible. No drink options."
Pros: "In general everything OK"
Pros: "Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much."
Cons: "The next time I will contact you to buy my tickets to travel."
Cons: "El.peor vuelo de mi vida"
Cons: "ITS OK"
Cons: "Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes"
Cons: "The airline used a bus to the plane, at a time the airport was not busy and some boarding bridges were empty."
Pros: "The crew was just ok."
Cons: "Everything, from the entertainment, the food etc."
Cons: "On time, upgraded"
Pros: "The plane was spacious and clean"
Cons: "One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed"
Pros: "The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one"
Cons: "Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed"
Pros: "It departs in time and all was great!"
Pros: "Crew was amazing and the plane was big and comfortable."
Cons: "One hour of delayed time"
Pros: "It’s a short flight so no food or drinks"
Cons: "The waiting time like 40 minutes"
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Pros: "On time"
Cons: "No headphones for video entertainment"
Pros: "Flight crew, as always, was excepcional."
Cons: "Ground crew a bit stressed out for the many delayed flights that Avianca is having. Boarding process disorganized with people breaking into the line because of the flight delay."
Pros: "Airplane crew and conditions"
Cons: "Customer service at counter"
Cons: "Even the replacement flight was late"
Pros: "Flight was great. Aircraft was well equipped. About 30 minutes of flight time and was able to wait in the Avianca lounge so it was worth it."
Cons: "I wish they announced our flight gate change. We went to the wrong gate to walk all the way back to our original location."
Pros: "The flight itself was fine and uneventful with no major issues. The staff at avianaca customer service were helpful."
Cons: "The flight was rescheduled over and over and canceled and rescheduled and everything was just a mess. If I hadn't had internet in Colombia we would have been majorly screwed."
Cons: "it took a very long time for the luggage to come out."
Cons: "During the takeoff there was a passenger talking on cell phone and the Avianca staff did nothing!"
Cons: "Not to well organice"
Pros: "Avíanca was fine, Kayak is awful"
Cons: "Flight network are scammers. Will never use Kayak again"
Pros: "Everything was great !!! Was only a 45 min flight. Great service and flight arrived early."
Pros: "They seem to treat passengers with a lot more respect than other airlines, specially American."
Cons: "They changed gates several times at the last minute."
Pros: "Quality service, gentle personel."
Pros: "Very friendly. Even for a short flight - this airline provides snacks and drinks included."
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."
Cons: "One hour late but inflight entertainment screen. Good hotels"
Pros: "Just about everything"
Cons: "The food is average but at least they don’t make you pay for it."
Pros: "Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes"
Cons: "didn't find any things I didn't like"
Pros: "Customer service is the best"
Cons: "Everything was perfect"
Cons: "Rainy, turbulence, previous flight was late No coffee"
Cons: "The flight was delayed over an hour."
Pros: "Very punctual. That's a very important point to have into account."
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Pros: "I like the crew, very friendly"
Cons: "I had some delayed and the food was no good"
Cons: "The flight was delayed for almost 2 hours despite that other airlines were on time for the same route. Shame on Avianca."
Cons: "Delayed almost 2:30 hrs. Finally landed in Bogota and the stayed on the plane, waiting for a gate 30 min."
Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."
Pros: "professional service from employees..."
Cons: "A snack / water :)"
Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Pros: "SEATs and crew"
Cons: "Food was almost nothing, for a 3hr flight plus delay ... not good!"
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "Seats were fairly comfortable"
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Cons: "Yes the boarding it was terrible"
Cons: "Overbooked and put on another flight 5 hours later"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "excellent in alla aspects"
Cons: "No food or drink. No entertainment"
Cons: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "East check in. Punctuality. Good coffee"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "Good seats and service"
Cons: "Hidden bag fees make this airline a low value-for-money option."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Pros: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Cons: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "The plane is ok but it is an old 767"
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Cons: "Poor leg space Entertaiment Poor food"
Cons: "1 hour delay....., without explanations-"
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
boarding did not seem well thought and organize, very inefficient and time consuming
The flight was presumably delayed by more than an hour. However, it did end up being on time. Had I not stayed at the gate I would havr missed the flight.
They said that i never bought the flight and cancelled my ticket. I had to pay 200,000 pesos for taxi and book a hotel because there were no other flights that night. I will never use expedia for flight booking again.
The flight was delayed for starters. But it’s such a short flight so everything was okay for the price. Seats don’t recline and no refreshments were offered but once again, the flight was quick and smooth.
Me cobraron demasiado por una maleta de mano
I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.
We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline
Nada funciona en el internet para cobrater 70 dolares x equipaje
Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!
Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business.
I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate.
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"