Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
Have veg meal going forward . Other than e everything was excellent !!!
Very good, despite we had a delay because of some problems at the airport.
Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Delay at the airport was not clearly communicated. No announcements were made and since we are foreigners it was very hard to know what was happening at the Wingo gate.
That they were on tike but, They charge again for baggage while we already paid when we buy our tickets
Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
Free wifi was available, but only some time, being at least 30 minutes into the flight. it would have been better that an announcement had been made about the delay.
We were not offered anything to drink in business class during the boarding process.
American Airlines Suck. AA did not deliver us to the airport we paid for to Tulum. Instead, we were flown into Cancun and had to take a shuttle to Tulum. Instead of arriving at 4 PM, we arrived at 11:30 PM - not to mention that our initial booked flight was due into Tulum at noon. The latter flight was canceled and rebooked (to the 4 PM arrival). We lost a day of vacation. Oh, I forgot that AA provided a lunch voucher for $12. Noting, the least expensive item on the menu at the airport restaurant was green beans for $9.99. The return flight from Tulum was delayed two or three times for no reason other than that it was NOT related to the weather. We arrived late for our connecting flight from DFW to STL. Luckily, the connecting flight was delayed. We hurried through Customs and ran through the airport to make our flight to STL (or we would have missed that flight).
Flight from Miami to Tampa was canceled on sudden notice. No alternatives were offered except next day's flight in the evening.
I arrived three hours early and I got all the way to the gate within 30 minutes once the ticket counter opened up. New trainee on her second day did a fabulous job.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
My overall experience was wonderful. American airlines looked after me very well in all my flights. I'm especially thankful with the way they dealt with my connection Phoenix - Honolulu, in which I had less than 20 mins to board, and the staff were able to get me in, as well as my luggage. A big thanks to them!
Cons: "If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel"
First of all, could be Kyak's fault he we couldn't for days check in on line via Kayak or Jet Smart. We can't get the app either. Luckily on LATAM I managed to get the WiFi and contact Jet smart via what's app. This was horrendous and the person was unhelpful to start with. But we explained and she managed to check us in as if she didn't we wouldn't have got on the flight as would've been too late to check in. At the gate they were checking everyone's bag for size. My bag was 1 cm over and they tried to charge me $255 soles to carry it on but was 225 to put it in the hold. We had to pay to put both bags in the hold adding £100 to the cost of the flight. We had to carry the bags as the jet smart sight doesn't allow us to add bags which would've cost us £13 each so £26 on booking instead of £100. Staff at the gate were rude to us and other passengers. I'm sure they were on commission to get money off passengers for the bags. The lady flight attendant was pleasant but over ruled buy this jumped up young guy when I asked if my partner could sit beside me. The plane was 1/3 full. Then he was rude most of the flight. Avoid jet smart at all costs! Worrying thing is we have a return journey with these shower of.... We have been on their site the past two days trying to add bags but site won't do anything. I think this is on purpose to get more money out of passengers. As I said avoid at all costs.
Terrible website. Does not work most of the time I tired using it to check in. Had to have someone from another country help me check in. Their customer service is the worst.
The crew was polite, the Captain specially was cool! But the onboard service was nonexistent: No entertainment, no food, no reclining seats. I know it is a low cost, but the cost of the ticket was not so low for just the transport service.
Was a good flight, no delays and good customer service.
Customer service is horrible. Our flight was at 9pm and we were at check in counter by 7pm. The crew strolls in at 7.30 without even an apology. We were suppose to get our boarding passes online but the website was not working at expected and the staff kept arguing with us saying that is not possible.
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
A flawless trip, great experience. Keep up the good work!
Avianca has transitioned from full service legacy airline to "low cost" but has now became a strange hybrid (minimum leg space, started offering business class in domestic flights again, charges passenger for printing boarding pass, etc.). National and international coverage and destinations are really wide but service is not at its best
The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.
Not what it used to be. The sale of food makes them look greedy!
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
Worst airline , charge for everything even for water, seat space is very bad
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin
There was no bag included in the reservation. The price was double. Not properly advertised
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end