Staff was just miserable. Business class seat had malfunctioning tray table, unable to use.
5 hours is delays without any resolution.
The plane we flew on arrived late and the crew worked particularly hard to try to make up the lost time. They were successful for the most part, but then we waited on the tarmac for a few minutes as well. However, overall it was a great experience with American and both the ground and aircraft crews worked to make up any shortcomings.
Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Cons: "Flying is no thrill now."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Cons: "Had to wait over 30 minutes for my bag. Crew was unpleasant at best. Seats are too narrow."
Cons: "The seats a but squishi. Everything else ok. Thank you."
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Pros: "The boarding was fast."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "Not much..."
Cons: "Leaving on time! We were more than 2.5 hours delayed, and many of us were on the same connecting flight. We landed 5 minutes before our scheduled departure, so we all missed it. You’d think they would see that 20ish people were all coming to that flight and hold the doors for us..."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Cons: "Has been sitting in hot airplane on runway for over an hour with no reasonable updates when we finally get out"
Pros: "Only the food on this trip was good. Everything else had issues."
Cons: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "The availability of entertainment on board. The hot meal was good."
Cons: "The seats were cramped for such a long flight."
Pros: "The flight attendants were nice and the seats were comfortable"
Cons: "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Cons: "There was only a shared screen. And the AA Entertainment app didn't work"
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Pros: "Getting home on time"
Cons: "not enough leg room"
Pros: "Flight attendants were nice trip was uneventful."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Cons: "Chairs were a bit tight"
Cons: "Our flight was delay for about 3 hours."
Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
Pros: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Cons: "The captain of flight LA 2514 deciding he was just done flying."
Cons: "They lost our baggage and communication was terrible"
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Cons: "Paying extra for seats"
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
Pros: "We got there."
Cons: "Painful. Since the airline industry can't seem to get people (morons) to check their bags, why not have people who DO NOT have carry ons seated in the front, and those who refuse to check their bags seated in the back. That way, those of us who can just stand up and walk out can get out the way and those who have to struggle with retrieving their bags don't hold us up ???? It wouldn't slow the slow pokes down and it would let get out of the way."
Cons: "Delays I missed work Delayed three hours"
Cons: "Terminal at LAX requires a bus."
Pros: "The trip was great. Very courteous crew & the cabin crew was very efficient with a big smile and helpful. Great flight."
Cons: "The first leg of the flight out of Huntington was 4 hours late as the flight was cancelled due to one of the crew members not showing up. It was a very uncomfortable delay. They stated that one of the crew was sick. There was no notice about the delayed flight."
Pros: "Crew was very nice!"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
My family in Arizona didn’t have a printer to print our return flight tickets, so I took a screenshot of our tickets on my phone. Apparently, when you go through security they enlarge the QR code, which makes it blurry, so it can’t be scanned. We had to go back to the check in desk and pay $5 for each ticket to be printed. Lesson learned, print out all flight tickets before you leave.
Cons: "Delayed for 4 hours. No honest apology"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Cons: "Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers."
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "No help with the Coronavirus bs. Customer service blows"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Cons: "Everything went quickly and smoothly. Great flight; even the weather was less turbulent than expected."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Cons: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Cons: "Fight was changed then late"
Pros: "Stewardess moved me to a more comfortable seat without me asking."
Pros: "People in my row."
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Quick flight and overall nice crew."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Pros: "Priority check-in and boarding were pleasant."
Cons: "Very tight seats, even for a small person. No recline. Screaming children throughout the cabin."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "Flights were all on time"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Cons: "Did not purchase any food and there was no entertainment offered"
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "The Bacardi"
Cons: "How small the bottles are."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Cons: "Paying for my carry on bag."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "Staff was wonderful!!"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "Cost Flight Crew Deplane option from Front and rear"
Cons: "Only 2 flights per week Delayed flights All the "additional" charges $40 to check a bag $30 to bring a bag on board $12 for priority $12+ to book a seat in advance The method for Boarding that put every on in zones 2 and 3 in line before letting people who paid for priority get on board $22 for water"
Pros: "Spanish speaking lady employee at the counter very helpful."
Half the plane missed the flight due to long security lines.
A long delay caused me to miss my connection. United was very helpful but the unexpected delay caused a lot of hassle and loss of time at my destination.
It took them 50 minutes to get our bags!
Great and easy flight from Medford to SFO.
Pros: "The beverage service and entertainment was fantastic!"
Cons: "I wish the seats were slightly roomier."
Cons: "Make sure you bring your own device for entertainment"
Cons: "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
Pros: "The seats are cramped and uncomfortable. They were built for Asians & old people who were smaller. Please understand that the descendants of Norway Germany & Native Americans are large people, we require a larger seat! I was stuffed into this seat so tight that today I will have to see a chirop."
Cons: "The different class of seating was silly to me everyone was at the back of the plane open seats every where but you had to sit in assigned seat"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Cons: "Flight was canceled and there were no other flights that day."
Pros: "Smooth flight into Denver"
Pros: "On-time departure. Grouped boarding"
Cons: "Had to gate check bag, but I’ve flown this flight often enough to know that. Missed beverage service while dozing . Cart was just 2 rows past and never got a chance."
Cons: "Flight cancelled due to weather"
Pros: "I no longer expect tolerable so that was nice"
Cons: "No food available by the time I ordered. Entertainment was not working unless I had downloaded the app. Battery life limits entertainment"
Cons: "United app would not work both ways. Have to pay for wifi."
Pros: "Gave us a hotel voucher"
Cons: "Late by an hour and made us miss our connecting flight then lost half our luggage and we had to wait 1.5 hours for it"
Pros: "The crew was so friendly and made up for the small space."
Cons: "The express plane was extremely tight."
Pros: "Boarding was easy and everything was on time."
Cons: "The first class seats I sat in on both flights were so dirty. There was good on the wall next to me food on the overhead area and the backs of the seats. It was disgusting to see how filthy the airline allows the cabin to be. Needless to say I passed on snacks."
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Cons: "Flight got delayed 10 hours and united airlines would do absolutely nothing to accommodate or help out situation in any way"
Cons: "got in super late. missed my shuttle. plans impacted"
Cons: "Wifi wasn't working"
Cons: "I would like to rate my flight HOME. United CANCELED my flight one hour prior to boarding. PISSED"
Pros: "The plane was clean and the crew were pleasant and polite. I was a little surprised that the pilot announced they wanted to leave early; there were a couple of announcements about that while we were boarding. When we arrived at LAX there wasn't a gate available, because we were early, so I don't think we gained anything other than a feeling of being herded quickly."
Cons: "Entertainment options were limited; Friends and Big Bang reruns plus some music videos. According to the app, these don't work on Windows 8, which is what I had. The seats are cramped with very little tilt. I had an aisle seat and was hit by nearly everyone walking by, even though it wasn't a rough flight. I would rather not fly with this airline; I don't see anything that they do that would encourage my return business. Frankly, I've had better flights on Southwest!"
Cons: "No fee for movies on international flight"
Pros: "Smooth flight good communication from the cockpit flight crew was good"
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Pros: "Stewardess was extremely rude"
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Cons: "On trip to medford my lugguage got left in san fransisco and was never delivered to me so i went back to airport and it was just sitting there, no one there to give it to me so i had to look for someone to open room so i could get it. Then From medford to san fransisco There was no explanation cancellation, no one at counter for hours to figure out something else, no apology for inconvience, no vouchers for hotel or food since i had to stay at one since flight left so early in am. I had less then 10 mins to get from medford plane to denver plane. Thats running and up 2 flights of stairs and getting to door in nick of time. I missed a day of work and basically unless an emergency i wont fly united again."
Cons: "Overbooked both my flights and I was a last minute addition to the first flight."
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Cons: "Plane was late then sat on run way for 30 minutes. Over one hour late."
Pros: "Fast easy boarding. Friendly crew. Attentive pilot."
Cons: "Hot stuffy plane. Hardly any air circulation. Also we were given the last few seats on the plane which you cannot recline."
Pros: "Good crew"
Pros: "It was a very well ran flight, both fights were what you would expect from an airline service. Overall satisfied."
Cons: "There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone."
Pros: "Got $200 voucher for overbooking"
Pros: "That flight had no entrainment. So it wasn't bad, just not available on that short flight"
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Pros: "Boarded and left on time, arrived early."
Cons: "On board media could be upgraded."
Pros: "Comfort horrible in 2nd plane"