All went well with exception of flight attendant showing up late causing plane to be delayed 35 minutes ☹️ Other wise smooth flight!
Easy to check-in and smooth flight.
Flight was delayed 2 and a half hours because of fog. The captain let us know there would be a delay after the entire plane was boarded (there had been fog all morning, this was a known issue before boarding)
Flight delayed over 6 hours with multiple changes to flight status and times for eventual departure. At one point flight was cancelled so we booked a hotel only to have the flight rescheduled to after midnight so we had to scramble to cancel our hotel which might not be refunded. Worst experience with Alaska air to date.
Pros: "It didn’t crash"
Cons: "No canceling the flight 3 hours before the time to leave."
Pros: "Flight from New Orleans to Seattle was smooth and quiet."
Cons: "Since Alaska Air used an aircraft from Seattle to return to Seattle, mechanical issues created a seven-hour delay in departure. Alaska expected us to remain at the gate, even though they had no intention of replacing the aircraft that would take 5 hours to arrive ONCE it eventually left Seattle. Upon arrival in Seattle, we were told we could only continue to Anchorage by splitting up, each of us taking a different flight. I checked with gate agent because had received notification of ONE of my three bags being on the carousel at Seattle, rather than going to Anchorage. She assured me all three bags were going to Anchorage. Arriving there 19 hours after our appearance at New Orleans Airport, we found one of our bags had indeed been left in Seattle. 8 hours later, still no bag or call. Good thing there are a dozen Seattle to Anchorage flights per day."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Took off a a little late still made it early! Flight attendants were very nice!"
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Rhe Alaskan staff was fabulous. They helped reschedule flights and connecting flights to get their customers as close as they could to get them to their final destinations on time. They showed patience and were extremely courteous."
Cons: "My flight was so delayed that I missed my doctor appointment for a pancreatic transplant. The smoke po ut of Canada got SeaTac so backed up that many flights were either sever ew ly delayed or cancelled altogether. I feel like I wasted not only my own but this world renowned doctor's time too. I wish the airline would have put out a warning hours before the flight's original departure."
Pros: "The crew was really nice and professional"
Cons: "We had to make an emergency medical landing which is fine it had to be done. But then we had to wait a while for catering to come and bring us food. Most of us had already gotten off the plane to use the restrooms and get food. Then because the caterers took to long they cancelled the food order and told us they were having fingers out food vouchers. It was annoying g cause we had already gone and gotten food and spent our own money. Now everyone booked it off the plan to get food and we now waited another hour for people to come back. So altogether the plane was delayed 4 hours they could have just given us the food on the plane for free."
Cons: "Boarded without breaking up main cabin, lost my place in line in the rush forward, once on board we’re delayed about 30 min - would have preferred to wait in lobby, crew nice, small plane in storm"
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "Flew in premium economy - relatively comfortable. They had really good cheeseburgers for sale. The flight attendants were all professional. Had a special captain who came out of the cockpit to speak to the passengers over the intercomm. He was funny, personable and helped get the flight off on the right foot. I have about 350,000 miles with Alaska and about twice that number on other airlines. This was the first time I ever experienced such a personable interaction from a pilot. Flight attendants can be entertaining but pilots usually are too serious to make the passengers happy to be on board."
Cons: "They did not have Priority boarding for first class and MVP."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Take-off and landing in these planes is great. The boarding process was quick and easy."
Cons: "No snack. If you know that the flight is going to be bumpy, maybe hand out a snack and drink as you board? Just a thought."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "Crew was polite and accommodating."
Cons: "Our flight was delayed due to the pilot not being able to get there in time, announcement made after boarding that the airlines did not get the pilot there on time. Close connecting flight proved to close as the airlines called ahead to hold 3 separate flights into Montana, however our connecting flight left 8 minutes early! Courteously rebooked by the airlines for the following day was unacceptable. We were able to make a connecting flight to a different town and had to rent a car to drive 2 hrs to our original destination. First time flying with Alaska Airlines was not a great experience."
Pros: "Great, friendly service"
Cons: "Flying out of Medford, OR requires a long walk downstairs before getting outside to the plane."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "We had a flight attendant, by the name of Bob, on the flight from SLC to Sea-Tac. He was very animated and lively through the flight, for instance during the safety demonstration he would carry on conversations with those of us close to him seamlessly and effortlessly, plus make funny gestures -- such as a thumbs-up when the seat-belt was correctly fashioned -- during the presentation. His wife was the head attendant (?) who gave the instructions, and he had fun with that as well. These are two people who do their job well, enjoy what they do, and leave a positive experience in the hearts of those they serve. I think they would be a fantastic feature story in Alaska Airlines magazine in the future."
Cons: "I've never liked the limited food choices and entertainment on flights from SLC to Spokane or Seattle. I know they are short flights, but a little more could be put in. I know Delta has on-flight entertainment from LAX to SLC, perhaps this should be done."
Pros: "Boarding was quick and they were super helpful you those needing to get off quickly for connections"
Pros: "I loved how friendly the crew was"
Cons: "Completely satisfied"
Pros: "It was a short flight!"
Cons: "Despite no welcome, acknowledgment or greeting from the flight attendant, as he was focused on his phone, he was friendly during the flight. Very loud flight. And of course, the amount of space we are squished into is obscene, almost criminal."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "We arrived early. Flight path was over downtown Seattle at night--beautiful."
Cons: "Plane was not crowded, but passengers were crammed into the front and back of the plane for safety. I booked seat 5C and was reassigned seat 19E--last row on the right. No food or entertainment which is fine on an hour flight."
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Cons: "The useless motherfuckers cancelled the flight, again. Why would I expect anything else?"
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Flight was on-time (a rarity at my airport) and crew was very friendly and helpful."
Pros: "The in flight crew is friendly and courteous."
Cons: "My 06:05 am flight was cx'd on 12/6 due to weather condition. I was moved to another flight which would turn a 2 hour direct to 8+ hours to Las. It would not work for me, and there is no other resolutions that Alaska airline could offer. So I had to buy a new ticket from Delta at the airport and flew out at 7:30am. Noted the very next Alaska flight @7:30am and the rest of the direct flights for the day to Las were all on time departure flights. I must say that i am disappointed for Alaska's emergency contangecy plan and its response to a mild conditioned winter weather, and afterall the "best resolutions" that the airline could offer."
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "Being way early and missing flight airline host mistake!"
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Pros: "The crew was just fabulous. They give you excellent service with out attitude."
Cons: "What I didn't like was how they boarded the plain. I understand the logic of boarding back to front but not enough organization at that gate. Too many people bunched up because the rows were not called appropriately. May I suggest that after the first class, children and assisted folks get in the plain that they call passengers by sections, for example: the last 10 rows first, then the next 10 and so on. so everyone is not just blocking the front part of the gate. So it will be more orderly and quickly to board. Not enough was said over the loud speaker about how people should be boarding, as most other airlines board front to back first and that's my 2 cents. thank you."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."
The seat back entertainment screen didn’t work at my seat. Staff was great.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Great service during the pandemic.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pilots found a smooth flight path! Wowza!!
Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Pros: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Cons: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Crew is amazing and friendly"
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "Space on airplanes"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Food was so good. Crew was also very nice."
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Flight was on time, food was fairly good, even on economy class."
Cons: "Probably not under Delta's control, but the customs at Seatac is extremely disorganized. The contrast between CDG (Paris), which was very good, and SEA (Seattle), which was very chaotic, was quite large."
The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting.
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Not a thing. Good airline, all the way around"
Pros: "Really enjoy flying first class."
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Everything was great"
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Pros: "Even on a full flight, there was enough overhead storage"
Cons: "Pretzels were lame"
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "The notifications regarding my connection and baggage claim."
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "They got us there quickly."
Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
Pros: "Seats were too tight and too close together."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "the new seats are awful"
Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "Missed the flight. Money was not refunded."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Cons: "Flight was delayed and then extended by 2 hours due to weather."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Very friendly staff"
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Cons: "The service was terrible, 4 hour traveling and not food."
Cons: "Sat on the runway and at the jetway at LAX for over an hour because they couldn’t locate a ground crew to get everyone off the plane. Changed gates to try to help. What airline can’t get their customers off the plane?"
Cons: "Delayed for 4 hours. No honest apology"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "All wa great"
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Stewardess moved me to a more comfortable seat without me asking."
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Pros: "Quick flight and overall nice crew."
Cons: "15 minutes waiting for luggage—still none out."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "The plane departed on time. The crew was very friendly."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "I like the flight. It was on time"
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Cons: "First time flying Allegiant: Head's up! They charge you for EVERYTHING and I mean EVERYTHING and the overall experience is awful. Would you like to know what it's like to fly on a plane bound for extradition to a foreign prison...fly Allegiant Airlines. Would you like to experience the unexpected thrills of being nickeled and dimed at every turn....fly Allegiant Airlines. Would you like the answer to the question posed after paying $100 for two carry-on's: 'could this get any worse?' Answer: It does!...fly Allegiant Airlines. Here's how it all starts out they welcome you to the terminal with a wonderful opportunity to pay $5 for printing your boarding passes (unless you download their app). How could a piece of paper that small that no other airline charges you to print cost $5 you ask? Well that is the magic of Allegiant Airlines at work, if they can't make something simple; both costly and annoying then you aren't flying Allegiant Airlines. You then inquire at the check-in desk can my loved one and I sit together, and they say sure but you will have to do that at the gate. Ok some positive news here...but then it sinks in.. wait a minute what Airline are we flying again? ...Allegiant Airlines, and what is their motto?? If it is simple and easy it shall become both costly and wildly inefficient. You arrive at the gate with hope in your heart and they then tell you, umm no. Who ever told you that is a fool! You can make no changes to your seating this is a 40,000lb aircraft with a 300,000lb lift capacity and it can't handle you sitting next to your girlfriend it would compromise the avionics and we would all surely die. Then why on the app did it show open seats? Seats of course for a price! Not by section like a normal airline ohhh noo a price that was completely different for every single seat as if the seats were in competition with each other in some high altitude economy that makes far less sense at sea level.The helpful response to this inquiry was 'oh well that was then' I am looking at it right now. I don't know what to tell you.. What's next?! A surprise $50 charge per carry-on! Unless you read the small print on one of their emails that is filled with advertisements they make it look like another advertisement, I'm going to go out on a limb and say INTENTIONALLY as it is never mentioned on: (The check-in email, the purchase confirmation email, not mentioned by the ticket counter, not anywhere on the app, not written anywhere on the electronic ticket despite them announcing otherwise) They instead tell you right as you are boarding the plane and have absolutely no choice in the matter and have done this innumerable amount of times as the flight attendant was well versed in de-escalation protocol and a security guard was positioned an arms length away as she deftly charges your card on file... I have run out of characters for this post I can only assume this comment section is run by Allegiant Airlines.."
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."
Pros: "Having my ticket on my phone"
Cons: "There was nothing"
United is my favorite. They are so much better with service and staff and landings. I've been flying with them for over 40 years. The seats are the only thing that could be better by being a little bigger. Otherwise, fantastic flight.
Pros: "Everything was great"
Cons: "Friendlier service."
Pros: "The seats were not comfortable"
Cons: "The plane was just too darn hot and the fans were barely working. All of us were melting."
Pros: "The checking kiosk with luggage check-in, weight station and automated ticket printing for boarding pass and luggage tag. Security checkpoint was smooth and moving fast. All above have vastly reduced stagnant check-in line at the check-in counters."
Cons: "Need more properly trained ground crew at baggage drop point (which is also the previously check-in counter) to ease the line and expedite the check-in. Also need more notification billboard along the long line to better inform the passagers what to expect at the security checkpoint."
Pros: "The crew was amazing and also the space of my seat"
Cons: "Wish they have a portable TV in my seat"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "The crew was amazing and the cabin was comfortable."
Cons: "No change required."
Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Pros: "Can’t think of a darn thing."
Cons: "There were no power outlets or USB ports on the plane (at least in coach). Strange for a cross-country flight. Also, if you drop something or want your bag from under the seat in front of you, forget about picking it up unless you want to ask your seat mate if they mind your head in their lap. I am a small person, but not a contortionist. Limited entertainment."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Cons: "The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future."
Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."
Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Cons: "The flight attendant female, black with long hair was very short with passengers and just not very nice. Seat was not able to recline back at all and leg room was not adequate. Not a comfortable flight."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"
Pros: "I liked how there were some (very few) staff that were friendly and helpful. They somewhat eased the nightmare a bit"
Cons: "There were so many delays that could've easily been avoided. To make matters worse there were two United attendants at the gate hastling every passenger preboarding. The two women were so rude and confrontational. Then I board the plane that I had to be rebooked on because of the delays I missed my connection .. and didn't even get the seat I chose. A woman sat in my seat and refused to move, leaving me with a middle seat next to a lady who was so mean. She kept making rude comments to me throughout my 5 hour flight, and proceeded to get intoxicated. I didn't get home till almost midnight..when I should've been home by 9."
Cons: "I was very I'll and could not complete this flight. Was told by airline to call Kayak for changing date of flight for $50 vs $200 they would charge. Ticket was less than $200. I called Kayak. They said sorry it will cost you $200 per airline policy. Either way, this is unacceptable to me. I will stick with Southwest who let's you change flights on all fares if you use it within one year. So since change fee was more than ticket I just ate the cost. Not happy with UNITED or KAYAK. Won't use either one again."
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "At 6' tall I'm not exactly TALL, SLIGHTLY above average yet as hard as I pressed back into the seat I wasn't able to squeeze Even a milimeter of leg room. I spent 2+hrs in moderate pain with no options. The seat sold to me WASN'T big enough for a person talker than 5'10". I felt ripped off. At age 41 I've NEVER had a flight with less leg room. Ever, not on a commuter flight or anything. It was a very painful experience. I had to ice my knee caps afterwards."
Cons: "ZERO LEG ROOM AT ALL. PAINFUL to say the least."
Pros: "The cabin lights were off during takeoff and it was wonderful because the lady with the crying baby behind me was finally able to get her baby to sleep."
Cons: "Then all of the cabin lights turn me down on. And woke the baby up. And stayed on for the duration of the flight, not turning back off until we landed. I feel like the cabin lights should at least be dimmed for a flight that goes from 11 pm to 1 am."
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Again, upgraded to first to be more comfortable now that i had food posioning, the seats were so hard my back and butt. Not doing that again."
Pros: "Flight attendants were excellent as usual."
Cons: "Would love a plug or port at the seat to keep my device charged."
Pros: "Premium economy is a must for me from now on. I am 6'4" and the extra leg room makes all the difference in the world. My flight was at night so I had little interaction with the crew. Overall I had a very pleasant experience on united and would definitely fly with them again."
Cons: "Food options were limited to snack boxes. I had a layover in Denver. At the time of my arrival all of the food options in the Denver airport were closed. I would have appreciated some more substantial food offerings on the plane, as I had to go without dinner thatnight."
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "I thought the newer model 737 with the ambient lighting and redesigned overhead compartments gives the plane a less claustrophobic feel. The pilots did a great job navigating through potential turbulence and the flight crew was attentive and on point. A better experience than the crew on the flight from Seattle to Houston four days before. It is my understanding that Continental crews remained intact upon the merge and my assumption was this was a Continental crew versus the United crew that was not as good."
Cons: "The boarding process with the arbitrary assignment of boarding group 5 giving us no chance to bring our one bag on the plane. There is no real enforcement of the carton policies of these airlines which makes it frustrating for those who follow the rule only to be punished and forced to check the bag and go through baggage claim."
Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at 360-332-8414. We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 737's...we noticed other passengers looking at each other because of the clunking and growling sounds."
Cons: "most important I vowed I would try and call FAA about safety concerns with the plane. Mechanical noises prior to take off , during flight(right fan whine) - could hear it when started engines in SF., Some loud clunking at take off bringing in landing wheels and again letting down for landing in Seattle. When plane came to stop at the gate, again some noises we have never heard before on 737's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled 737 and they needed extra time to locate another 737 that could be used(Why our take off was rescheduled twice and different gate)......it seemed that one that had been mothballed may have been brought out to use......We did mention some of this tactfully to stewardess' standing near exit when we got off the plane(She seemed surprised and wondered what we were talking about. We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear."
Pros: "There's really nothing good to say, because it never happened."
Cons: "Same problems I had with the Phoenix to San Francisco leg. The flight never happened. It was cancelled and I was stuck in Phoenix another night, missing my kids. No compensation was offered. When I asked, they said, "oh, we don't do that." Yet another reason to never fly United ever again. Alaska doesn't have to be asked for compensation, they just compensate you, period."
Cons: "The difference in entertainment options between different United flights is frustrating. Unlike some flights, which offer a bunch of free movies and shows you can watch on your phone or tablet, this flight offered a small selection of movies I could pay $8 for access to, which started at pre-determined times so you might pay for them and not even be able to catch the movie from the beginning. My original flight offered an outlet to charge my phone and a fairly large selection of free movies, so I watched 3 movies and the time went by quickly. My return flight did have an outlet, but I didn't want to pay for a bad selection of movies that I couldn't pause or start from the beginning, so it felt like a much longer flight."
Cons: "It was all downhill once you boarded the plane. No entertainment center, nonexistent food, poor service, outdated noisy plane, terrible hard landing in Seattle. Flight crew spent most of their time in the back of the plane on their personal devices and talking amongst themselves. When they were up and about one of them spent a great deal of time talking VERY LOUDLY to a few passengers even though most of the passengers nearby were trying to rest or sleep. Worst flight ever."
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Pros: "Mr Anthony Brown, gate crew for United in Chicago remembered that I had asked for an aisle seat and, when one became available, he made sure I got it. I was so grateful for his consideration and professionalism."
Cons: "No entertainment system. Few bathrooms. More cramped."
Pros: "We didn't crash."
Cons: "The United app told us we missed our connection so we had to go stand by on this flight. We later discovered that the original flight was delayed an hour and we could have easily made it. We were told that this fight was overbooked. We almost waited on an even later flight. Luckily we stayed at the gate and found that this flight was in fact only half full. United IT sucks. The entertainment system is horrible. With one exception the FAs were bitter and angry."
Cons: "The crew missed 6 rows in their beverage service and when someone in those rows asked to be served they acted like the rows were lying, my row was one of the ones skipped and when they begrudgingly came back to serve us they ignored the Chinese man sitting next to me and didn't bring him anything to drink they also refused to serve a snack when someone wanted to buy one. If I can ever fly other airlines than United I do and this experience confirms why."
Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"
Pros: "That i finally arrived at my destination"
Cons: "The flight was immorally delayed by 1.5hrs. then by another half an hour. Then there were issues with boarding, which delayed us more. Then the plane was put in a holding pattern (just circling in the area) because there was too much traffic at Seattle. I understand there are many factors that affect flights, but the entire experience today left me feeling really down and disappointed, and unfortunately, annoyed."
Pros: "We got lucky and there were two empty seats across the aisle, which happened to have extra leg room, and the one gentleman sitting there, graciously offered to move to the window seat so my husband could sit in the aisle seat. My husband was quite happy that he was able to move just across the aisle from me and have the extra leg room."
Cons: "My husband's original seat had a broken jack for headphones and the only thing they could offer was to switch seats with someone that wasn't going to use theirs. Luckily, the man sitting across the aisle heard what was going on and offered his seat to my husband and the gentleman just moved to the window seat. Paying an extra $118 for basically nothing; it's not very clear before you buy it, what exactly your paying the extra money for. On our return flight, we flew American, and the same thing would have only cost us an extra $42. We had to wait in a ridiculously long security line in Chicago and by the time we got to our terminal, 90% of the passengers were already on the flight or in line to enter the plane and that's what we found out we had paid the extra $118 for."
Cons: "You had to buy food or snacks and buy tv connection seats are super uncomfortable"
Cons: "My connecting flight was sent without me- I paid for upgraded seats that I never got, they tried giving me a connector that didn't get back to Baltimore until 1030pm after my day started at 3am for a flight at 5:30am... Then finally got a connecting flight into Virginia and had to drive 2 hours to get my car from Baltimore. Never flying United again."