Pros: "It didn’t crash"
Cons: "No canceling the flight 3 hours before the time to leave."
Cons: "The online movie service didn’t not play and"
Pros: "The crew was awesome, the flight was fast, and I made it home safe. I love Alaska Airlines!"
Cons: "I wish there was free snacks for my 5-6 hour flight."
Pros: "The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit."
Pros: "Crew noticeably friendly and interactive."
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Pros: "Flight was fine. No problems. Crew pleasant and professional."
Cons: "Flight delayed due to problems with aircraft availability."
Pros: "Very good attention in general"
Cons: "Improve the seats"
Pros: "The crew was great and friendly"
Cons: "The internet and entertainment stopped working 20 minutes into the flight. The row we sat on had chairs that could not be reclined and I’m legally disabled & so it made for a uncomfortable experience since I was in pain the whole time. It would be nice to be told what kind of seats you have ahead"
Cons: "The crew didn’t seem like they wanted to be there. The entire crew was standoffish. It seem like asking the anything was a huge ordeal they didn’t have time for but they’d do it bugredginly."
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Pros: "The crew was polite and helpful."
Cons: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Pros: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Cons: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Cons: "Got to airport terminal 15 minutes before flight departure and they would not let me on. Had to wait 5 hours for another flight"
Pros: "This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier."
Cons: "There was limited entertainment available on this older 737 plane."
Cons: "Not that the airline had any control, but the turbulence was the worst I'd experienced (and longest-lasting) in the 40 years I'd been flying. The crew kept everyone comfortable, informed, and safe."
Pros: "Staff was professional but not warm. Boarding was easy and the timing was great."
Cons: "Cramped. Absolutely no leg room and I’m 5 foot 2 inches. The bathroom filled up so no one could use the facilities for the last hour of flight."
Pros: "Took off a a little late still made it early! Flight attendants were very nice!"
Pros: "The flight attendants were really great and nice."
Cons: "That I’m still stuck on this damn plane and we landed 30 minutes ago."
Pros: "The staff was extremely friendly and accommodating. Quality of the flight was great! I loved how comfortable and clean it was. Great to have a flight that has jacks for your chargers as well as free WiFi! Will definitely be flying again!!"
Cons: "My luggage was lost and I'm stuck with no clothes or toiletries, sleeping in a dirty hotel with cigarette smell and have no idea when I'll get my belongings and be able to get on with my very imporatant business trip"
Pros: "Rhe Alaskan staff was fabulous. They helped reschedule flights and connecting flights to get their customers as close as they could to get them to their final destinations on time. They showed patience and were extremely courteous."
Cons: "My flight was so delayed that I missed my doctor appointment for a pancreatic transplant. The smoke po ut of Canada got SeaTac so backed up that many flights were either sever ew ly delayed or cancelled altogether. I feel like I wasted not only my own but this world renowned doctor's time too. I wish the airline would have put out a warning hours before the flight's original departure."
Cons: "Boarded without breaking up main cabin, lost my place in line in the rush forward, once on board we’re delayed about 30 min - would have preferred to wait in lobby, crew nice, small plane in storm"
Pros: "Crew was exceptional."
Cons: "Media options in flight."
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "On time. Convenient schedule"
Cons: "Very tight seating. No complimentary entertainment"
Pros: "nice plane and crew."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Pros: "Customer service and flight a little early!"
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Boarding was quick and painless, and the crew was pleasant and friendly despite the early hour. The plane was pretty full, so being a slightly larger woman I felt a little claustrophobic, but it was a short flight so not bad at all. The coffee was not the best but the little cookies are always delicious, and as the flight was not even an hour there was no need for in flight entertainment, so I read on my tablet ad listened to music for the entirety of the flight."
Cons: "The coffee was a bit too strong and tasted burnt. But then again, I tend to be a bit of a coffee snob, being accustomed to the local fare in both the rogue valley and the Portland area."
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Safe flight"
Cons: "Late departure and very little feedback from ground crew as to what was happening."
Cons: "I had a problem with my name, they took 7 hours to tell me that I had to pay to have my mane changed and rebook my flight, we try to do that and they took another 7 hours to tell me that they didn't have any availability in the next 3 MONTHS! and there was nothing they could do for me, only keep my money and sell my spot to someone else on waiting list and make doble or triple the money!"
Pros: "Loved it! Great food choices and we downloaded the app so we watched a few free movies!"
Cons: "I would like to have as much room in coach as first class, but that won't happen. :)"
Pros: "It was a short flight!"
Cons: "Despite no welcome, acknowledgment or greeting from the flight attendant, as he was focused on his phone, he was friendly during the flight. Very loud flight. And of course, the amount of space we are squished into is obscene, almost criminal."
Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "Flight was on-time (a rarity at my airport) and crew was very friendly and helpful."
Pros: "Crew is nice. Entertainment is great if you pay for it."
Cons: "I didn't like that the gentleman sitting next to me spilled over into my seat. He needed a belt extender. I think he should have purchased two seats if thats the case. I did not buy my seat to share it. I think they should be more mindful of who they let on stand by if it is the in between seat. Also, we were delayed because we waited for another connecting flight. Luckily we made it on time. They just in formed us after we all boared and we sat on the plane for another 45 minutes. No sorry, no accommodation. We just had to suck it up. Really?"
Pros: "Flight attendants friendly and personable. Food was excellent."
Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"
Pros: "Just a shout out to a very good flight crew!"
Cons: "Entertainment was limited, but enough to get by, and appreciated."
Cons: "Seats are so uncomfortable..."
Pros: "the friendliness of the stewards returning home to Hawaii."
Pros: "Plenty of room and everything was on time!"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Cons: "Delta is top notch!"
Pros: "crew found me an outlet for laptop"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "The gate agent in Medford for delta was awesome"
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "The boarding was fast and very well handled."
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "Flight was fine. No real complaints other than a talkative neighbor when I wanted to sleep."
Cons: "Talkative neighbor when I wanted to sleep. Very narrow and cramped cabin."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "Staff is friendly and helpful"
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "A very large, unfriendly person was taking up half of my seat."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Pros: "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Cons: "Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare."
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Great crew, very efficient"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Cons: "The constant updates on delays was pretty miserable."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "Was not long enough"
Pros: "No entertainment system working"
Cons: "Free WiFi since entertainment was off"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Cons: "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
Pros: "Boarding, crew, seating"
Cons: "Food was awful"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Pros: "Best landing ever, like a butterfly."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "Was on time."
Cons: "Not eventful."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "It was on time. Flight crew did a very good job and were very nice. The Meal was excellent as was the coffee. Overall, service was excellent."
Cons: "First Class needs a total redo as the seats were not as nice as on newer planes. Rest room in First Class is way too small and cramped. WiFi did not work well, and there were no individual screens on the backs of the seats. The First Class on this plane was really bad and needs some rethinking by American."
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Delicious food. Very smooth flight had a great time traveling with this airline"
Cons: "The seats were uncomfortable and tight."
Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "7 hours late with only 3-4 updates the whole time."
Pros: "Flight itself was fine"
Cons: "Check in was the worst. 1.75 hours just to check bags. Barely made flight when arriving 3 hours before"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Cons: "Everything was great."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Good crew on both trips"
Cons: "No crying children"
Pros: "Nice attentive crew"
Pros: "The business seats were comfortable & our service excellent"
Cons: "There was no lunch"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Cons: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Cons: "Plane was delayed for 5 hrs"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Cons: "No screens in seat back; WiFi not working"
Pros: "Excellent crew members."
Cons: "Warm ac."
Pros: "Really great service! Smooth flight!"
Cons: "Spotty Wi-Fi. Only on an American flight"
Cons: "Crew was not visible Seat space was very tight"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "The crew were friendly."
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Non-stop flight. We had an early arrival!"
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Cons: "Simply, EVERYTHING!"
Cons: "Had to buy entertainment"
Cons: "No free meals"
Cons: "Crew and food could be better"
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Cons: "On trip to medford my lugguage got left in san fransisco and was never delivered to me so i went back to airport and it was just sitting there, no one there to give it to me so i had to look for someone to open room so i could get it. Then From medford to san fransisco There was no explanation cancellation, no one at counter for hours to figure out something else, no apology for inconvience, no vouchers for hotel or food since i had to stay at one since flight left so early in am. I had less then 10 mins to get from medford plane to denver plane. Thats running and up 2 flights of stairs and getting to door in nick of time. I missed a day of work and basically unless an emergency i wont fly united again."
Cons: "United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip."
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Cons: "Overbooked both my flights and I was a last minute addition to the first flight."
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The spacious seats and entertainment on the plane."
Cons: "The cost of food products on the plane. Could have been better food for the price."
Cons: "personal entertainment connection was spotty."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Cons: "No leg room"
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Cons: "Not enough time between flights!"