A quality of airline is determined on how they handle things when something goes wrong. My 1st flight was delayed by 5 hrs and I missed my connection. This was applicable to all connecting passengers on the flight. There was no communication on what was going on. It would have been helpful if somebody made an announcement that they are working on rebooking and asking us to be patient. There was a mad dash at the rebooking counter with almost 200 passengers crowding around 3 booking agents. There was no crowd management. The message I got from them was inconsistent as well. Just a total mess. When things go well, Qatar is a great airline, but when things don't go well... they absolutely suck. I had a 14 hour layover in Doha because of Qatar's fault and they did not provide hotel stay and I was business class passenger who payed top dollar for this shitty service.
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
Cons: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Cons: "Needs more improvement"
Pros: "Crew was good"
Cons: "Boarding, comfort of seat"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Cons: "Qatar Airways... Never to expect more"
Pros: "Everything was great"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Cons: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "Excellent entertainment very friendly crew"
Pros: "Crew was excellent."
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "The food and the crew were excellent. Highly recommend the chicken massals"
Cons: "The seats in economy class were a little too close for comfort"
Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Good service but need to improve food quality and quantity."
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "Good attentiveness from crew, food was fine. Entertainment was good."
Cons: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Cons: "asian vegetable meal was uninspired"
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Cons: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "Seat and space"
Cons: "Food was pathetic."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Change the menu to include meat. Also no hard liquor is available even for purchase.
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Cons: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Cons: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pros: "Organized, clean"
Cons: "Kinder crew, better headphones"
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Cons: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"
Pros: "Movie selection, drink selection, crew was awesome."
Cons: "Seats are not the most comfortable."
Pros: "Luggage space, comfortable seat.. huge plane"
Cons: "Ice cream was not good."
Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Pros: "I enjoyed food and drinks"
Cons: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pros: "nice sevice"
Cons: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Cons: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Pros: "I can not even mention one thing that was good - they were ahead of time on arrival, which is good - but luggage took 2 hours to get and some items came in after midnight the following day! Terrible"
Cons: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."
Pros: "The flight attendants were attentive and happy to be of service. The pasta meal was good (it was nice that it came complete with mushrooms), and the flight attendants would gladly provide refills for drinks."
Cons: "I didn't realize my seat had very limited recline. That ought to be shown in the seating map when you select your seats. Most airlines do advise of that in the map. This was a major setback in my attempts to take a nap."
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "Flight was delayed"
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Pros: "They fed us eventually. We landed safely. Crew wasn't rude."
Cons: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."
Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Pros: "crew very helpful and accommodating. served two meals and complimentary beverages including beer, wine, spirits"
Cons: "movie selection limited"
Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pros: "bad service"
Pros: "Friendly. And efficirnt crew"
Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Pros: "Same as above but even better."
Cons: "The seats were too close together."
Pros: "service was great"
Pros: "The service is good."
Cons: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Pros: "Senator member , business flight ... And everything wrong that can happen happened ...cancelled flight , delayed flight , then again delay ,then me losing the flight cause of their delay , waiting in the airport for 8 hours ... Hate you Lufthansa , never coming back"
Cons: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."
Pros: "ThAt i left erbil"
Pros: "Crew members"
Cons: "More comforting seats!"
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Pros: "Crew was not helpful they also spoilt my luggage"
Pros: "Not much really"
Cons: "Delayed departure; departure fate kept changing; long time waiting on the bus"
Cons: "Absolutely the worst flight and airport I have ever experienced. I will never travel royal Jordanian ever again!"
Pros: "The flight crew and cockpit crew were amazing and they did their job professional and kindly way."
Cons: "Every thing was great."
Pros: "Friendlty crew"
Cons: "Everything else"
Pros: "The flight schedule was better than any other carrier. The flight crew was very helpful."
Cons: "The space between rows really seemed much narrower than a year ago."
Pros: "The flight was great. The crew was wonderful as we were traveling with a wheelchair. I will definitely fly Royal Jordanian again."
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Cons: "Nothing staff was wonderful"
Pros: "The flights were on time."
Cons: "Food could have been better. ."
Pros: "Clean plane"
Cons: "Movie choices and breakfast (only carbs is a tough way to start a trip when traveling internationally)"
Pros: "It is on time. Nice aircraft and crew."
Cons: "The breakfast needs improvement."
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."
Cons: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Pros: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
Cons: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."
Pros: "Very enjoyable trip and crew was very polite."
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Pros: "The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise. The crew was kind and the food was OK. I am very likely to make reservations with this airline in the future!"
Cons: "I did not like the fact that there was no WiFi on the flight. I also did not like the fact that the selection of movies was quite limited and not very recent. Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly."
Pros: "Nice and spacious plane"
Cons: "Delayed boarding No wifi or no cell phone service once boarded, passengers should be told in advance they will not have service when boarded"
Cons: "Complex boarding Delay Did not inform us about a stop in canada even we book non stop flight and we surprise in last minuts on boarding that we have to get transit visa or we will not board"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I'll was good"
Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."
Pros: "For the first time I was not woken up for dinner"
Cons: "The aircraft is really old..."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Cons: "Once found someone in the airport to explain how to get to international flights from the Domestic side of the airport, it was good."
Pros: "The meals came at good times."
Cons: "The seats became uncomfortable after some hours, had to sit on my pillow."
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Cons: "Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available."
Pros: "Flight itself was great ... attentive service, nice airplane, food and beverages even when it's a short flight"
Cons: "Check-in in the Cairo airport: different lines led to large differences in processing time ... our line also processed business class which led to us taking over one hour for check-in (basically being the last one) and having to run through security even when we arrived rather early. No initiative by the check-in attendants to balance between the lines. When they opened two more counters to process check-in they only processed the 'fast' line. Pro tip: avoid the (economy) check-in line next to the business counter. This probably led to the second problem ... they gave us separate seats when traveling with a young child."
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
Pros: "good service with a friendly crew. clean and comfortable."
Cons: "the food is not good at all (i had the vegetarian meal). the bread roll had mold on it. I would suggest boarding according to seats. when boarding all together you get stuck in line before and inside the plane itself."
Pros: "Direct flight"
Cons: "The flight Cairo to Amman was delayed 4 hours. The the flight Amman to Cairo was cancelled and rescheduled 6 hours later. Impossible to make plans dealing with this airline"
Pros: "Nice environment, easy going service"
Cons: "Can get a little chaotic at times"
Usual abysmal BA offering: 90 minutes late due to “late inbound aircraft”. Tired, overcrowded A320 with impersonal, couldn’t care less cabin crew. All for a premium price.
Anyways on time and excellent service
AA is by far the WORST possible airline EVER! flight was delayed due to computer outage and absolutely RUDE ticketing/gate agents
Pros: "Crew were nice"
Cons: "6 hours trip, no food was offered, no entertainment!!"
Pros: "We flew 1st class. The crew going over was AMAZING!!!!"
Cons: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Pros: "I reached my distanation safe"
Cons: "Newer and cleaner plane better entertainment"
Pros: "Everything from check in to arrival was first class"
Cons: "The only thing I had a problem with was baggage claim, we had priority stickers on our bags but it made no difference, bags were very slow to arrive"
Pros: "The flight was on time.."
Cons: "The food.."
Pros: "Crew was pleasant enough"
Cons: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"
Cons: "Very cramped in economy!"
Pros: "Flight was fine, staff friendly and caring"
Cons: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Pros: "Nice service. On time."
Cons: "Buses at each airport to get plane. Multiple waits in customs lines when travelling within Europe."
Cons: "Overbooked. Bumped off - next flight more than 7 hours later."
Pros: "Crew and staff were very nice."
Cons: "Flight was overbooked even though we booked the flight 2 months ahead of time"
Pros: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Cons: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pros: "Nice, smooth, quick flight."
Pros: "Full flight, but still excellent courteous service from all members of staff."
Pros: "British Airways makes you pay for water!!! I accept paying for food and drinks but water should be free Also their machines to pay on board don’t accept USA credit cards so I couldn’t pay but a kind flight attendant allowed me to buy with card and she hand wrote info"
Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."
Cons: "I expected a complementary bar service however you had to pay."
Pros: "The craft, the crew, the food was excellent"
Cons: "Ackward media control"
Cons: "the booking stated that it was Aer Lingus. I went to their counter in Terminal 1 and had to wait in two lines before being told that I was in the wrong terminal and I needed to go to the british airways counter to check in. This was a fail."
Cons: "The was delayed. Seat are not too comfortable for long trips"
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Pros: "everyone was very nice. We were on time"
Cons: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"
Pros: "I really liked that the crew were friendly, information was clearly communicated and process smooth."
Cons: "For a long flight the seats weren't that comfy and if it's an overnight I would suggest they let you know when food is coming or lights out so you can plan. Also, just a suggestion but I would prefer to pay less and not have the entertainment stuff or just use a BA app on my phone."
Cons: "Missed flight due to BA delay from Edinburgh"
Pros: "Most everything"
Cons: "Seat choice"
Pros: "The service was great"
Pros: "Staff very friendly and attentive"
Pros: "Friendly flight attendants, comfy seats"
Cons: "No beverages service. They went right by us."
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "We did not go to Madrid due to BA's IT problems. Could not find an alternative flight."
Cons: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Cons: "It was 1.5 hours late and I didn't even get water"
Cons: "My luggage didn't make the transfer"
Pros: "Excellent Airline....."
Cons: "No Wifi"
Pros: "The crew etc were all great as usual"
Cons: "On both flights there was limited or no options on sandwiches left and the yogurt in your brochure was available on neither of the flights."
Pros: "The flight crew was excellent. Attentive and amusing."
Cons: "I hate that the armrests don't raise up only halfway, so if you happen to luck out and have an empty seat next to you, you will can't lie down comfortably."
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "Flight was great really. I appreciated that a vegetarian option was standard since I could not choose a meal - especially since i got on flight through standby. All BA personnel on ground and on plane super nice."
Cons: "Only thing was that I was in a front row and that I could not finish my movie - worse problems to have."
Pros: "The crew were great and friendly. The check-in agent put my father's name on notice for assistance in London for his achy knees."
Cons: "We only brought (2 - 1 each) carry on bags and were asked multiple times to check the bags even though they fit easily on the aircraft. We only had one hour to connect in London so we (1) could not risk losing our bags and (2) needed them for our things. Food was only available for purchase as is the case in the US now. British Airways was always a cut above in my eyes, now they are just part of the herd."
Cons: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation. Baggage was lost and did not make it to Bangalore"
Pros: "The flight experience was average. Not too bad but not too great. No food was offered. The flight was short so it as okay."
Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."
Crew members were not very friendly. The flight felt rushed with not much communication from the cockpit. One of the bins was left open during take off. No food or drinks were served supposedly due to turbulence but the turbulence was not that bad.
The AA flight attendant’s attitude could have been better. She should take lessons from the fantastic JAL crew.
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Pros: "Short, quick and no hassles"
Cons: "In-flight snacks"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "Everyone was very friendly."
Cons: "More room."
Pros: "Crew was extremely nice."
Cons: "The seats are very uncomfortable"
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "Crew was amazing. FA's were great."
Cons: "On time performance."
Cons: "WiFi was not working on the aircraft."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Pros: "Everything went smoothly"
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Pet boarding was good"
Cons: "The crew The ride was horrible Delayed which I understand dude to weather circumstances Took forever to get off the plane So many children on one flight Couldn’t sleep the whole way Some kid has diarrhea and the entire plane Reaked and the has to cloaw the washroom."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "Seats very narrow. Not enough legroom."
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Pros: "The crew was excelent ! Very efficient"
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Cons: "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
Cons: "Flight was very delayed"
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Cons: "Two hours late due to not having adequate equipment"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Timeliness of departure and quality customer service"
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Pros: "Other than the delay, it was your basic 1 hour flight."
Cons: "The flight was delayed by an hour."
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."