Crew members were not very friendly. The flight felt rushed with not much communication from the cockpit. One of the bins was left open during take off. No food or drinks were served supposedly due to turbulence but the turbulence was not that bad.
The flight was on time and the crew was friendly. I found, however, the seats to be quite uncomfortable
The AA flight attendant’s attitude could have been better. She should take lessons from the fantastic JAL crew.
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "Short, quick and no hassles"
Cons: "In-flight snacks"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Everyone was very friendly."
Cons: "More room."
Pros: "Crew was extremely nice."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "The seats are very uncomfortable"
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "WiFi was not working on the aircraft."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "Seats very narrow. Not enough legroom."
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
Pros: "the clerk at the boarding desk was kind"
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Cons: "The flight was late by 2 hours."
Pros: "Timeliness of departure and quality customer service"
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Pros: "Flight on time"
Cons: "Airplane should be a bit more modern."
Spirit is the worst airline ever. The flight are cheap, but their per-bag charges are astronomical (they even charge for carry-ons!), and they limit your bags to 40 lbs instead on the regular 50 lbs all other airlines allow. Their seats are thinly padded and uncomfortable, there is no in-flight entertainment and they don’t offer you anything during the flight, not even water. Once you add the cost of bags and the uncomfortable flight, it’s not worth traveling with them, unless it’s a short flight and all you need is a personal item like a backpack.
Cons: "Use American Airlines"
Cons: "Todo! Everything"
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Pros: "Very calm flight"
Cons: "Not on time"
Pros: "Nothing. We didn’t make the connecting flight."
Cons: "There could have been communication between flights. Had Spirit cleared a gate for our plane in a timely manner and contacted the connecting plane to wait 5 mins we could’ve gotten onboard. Absolute catastrophe. Will be leaving terrible reviews for customer service too."
Pros: "All went well. Seat was comfortable."
Cons: "Kiosk agents need to be more customer oriented."
Pros: "It's pretty cheap until you have to pay for your bag, carry on, food, seat, counter assistance, etc."
Cons: "My flight was delayed and the crew and the company had different versions of the situation, plus if you sum all the extras you need to pay I'm no longer sure if the flight is still cheap."
Pros: "Flight attendants were great"
Cons: "Todavía estoy en Fort Lauderdale no pudimos cojer el vuelo por un imprevisto en la carretera y a pesar de que llegamos 40 minutos antes el personal nos atendio demasiado mal no nos quisieron solucionar de ninguna forma es la primera vez q utilizamos esta aerolinia y su personal no sabe nada de servicio al cliente ni mucho menos de humanidad todavía estamos aquí en FLL viendo cómo solucionamos por nuestros medios pasa una vez dos no y más q pensábamos seguirlos utilizando y recomendarlos pero veo q lo q les interesa en asegurarse el dinero en sus cuantas y NO el bienestar de sus clientes"
Cons: "Helen the superviser dont let me go she is no good superviser no good no frienley no nathing"
Pros: "Flight crew was nice and extremely helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "STAY AWAY FROM THIS AIRLINE NOT WORTH THE SAVINGS AND YOU REALLY DON'T SAVE THAT MUCH AFTER YOU PAY FOR EVERYTHING"
Cons: "THIS IS A HORRIBLE COMPANY"
Cons: "No beverage additional seat and carry on charge."
Pros: "Capable friendly crew."
Cons: "Seat/space too small"
Pros: "Everything it was nice"
Cons: "We were super delayed and the crew was very unhelpful. Wouldn't keep us updated and didn't know what was going on."
Cons: "The crew handled the situation poorly."
Cons: "Witnessed one very rude flight attendant. Additionally, the airline couldn't spare buying a few pens to help people fill out customs/immigration forms. Most uncomfortable seats I've ever been in."
Cons: "Delayed, poor service"
Pros: "Colorful crowd"
Pros: "Terrible customer service. Rude agents, poor understand of regulations, awful management."
Pros: "Not the seats"
Cons: "I don't know from which forbidden bowls of the earth Spirit conjured up these forsaken seats, but the wizard who did so much have been through a fresh divorce because these chairs are built from hate and spite. If you get off the plane with out needing to see a chiropractor, Spirit hasn't done their job."
Pros: "I like veey much the Crew and the counter attention I can't rate the entertainment for this flight, we didn't have any."
Cons: "I would like to have a free coffee or soda"
Pros: "on time"
Cons: "crammed space, small legroom"
Pros: "seats need better cushions"
Pros: "Good price, arrival on time. It is a nice flight if it is a short time on the air. No food, no fancy seats but the price for a little over 2 hours flight was ok."
Cons: "The take off was late, but the arrival was almost on time."
Cons: "Everything, complete lack of professionalism. You shouldn't even list this airline as an option. My trip was hell."
Pros: "a flight attendant was attentive"
Cons: "$82 for overweight bag; wouldn't let me remove stuff"
Pros: "Crew was very friendly. We upgraded to have more space so my boyfriend could sit without being in pain by the small seats and limited leg room and that was much better. The crew gladly gave me some water for medicine and said it was something everyone is suppose to do if needed to take meds. why didn't the first flight??"
Cons: "We had to pay for the upgrade on a pretty empty flight so that we could be comfortable. We also saw people move to the better seats when the flight got going, and we paid $50 each for them and they took them for free."
Cons: "Once they have your money the staff doesn't care. Lack of communication and over priced for the "quality""
Cons: "Not only do you have to pay extra to sit next to your traveling companion but I was also forced to pay an additional 40 bucks in order to leave San Jose CR. All other airlines include these taxes/fees in their ticket prices. Please factor in an additional 100 bucks for any Spirit prices once additional taxes and landing fees, baggage fees, seat costs, etc. also remember they wont even give you a free soda or 1 peanut on the flight."
Pros: "the pilot and the attendants. soooooo nice."
Pros: "Same as above"
Cons: "Same as above."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Pros: "The boarding process was fast, which was nice. However, that is due to one of the things we did not like..."
Cons: "It cost money to carry on a bag! If it had been a small amount... $10-$15 or so, we would have shrugged it off, since the ticket price was lower than other airlines. However, to carry on a bag, it cost $53. To check a bag, it cost $50!! So no matter what, you are spending AT LEAST $50 more EACH WAY! If you were planning on carrying on a bag and checking, then you're really screwed. We were not informed of this when purchasing tickets. The airline hits you with it at check-in, so you really have no choice. Also, on the flight, there was no complimentary drinks. This doesn't bother me at all when it's a short flight, but for a flight that is over three hours, I feel it's the least they can do to offer a beverage. What also made the flight uncomfortable was that the seats did not recline, and the "tray table" was simply decoration. So even if I had decided to purchase a beverage, I would have no where to set it down because the tray table had no place for a cup. It was not big enough to even place a book or laptop on. It was a four hour flight, so I was planning on reading and working on my computer, but that did not end up happening. I would never use Spirit again. It was only $40 or so less than other airlines, and that is DEFINITELY NOT worth it."
Cons: "Arrived at the airport three hours early and still only just made the flight. When we arrived the lines were out of the door and we had to stand outside with no shade in 90 degree heat for half an hour until the line finally led us inside. We flew with Spirit two years ago to Mexico and experienced exactly the same issues. We thought this might have been a one off and so gave them another try this year. Never again. There are never enough agents at the desk and $50.00 per bag is ridiculous. For three of us, $300.00, OUTRAGOUS! I looked for lines at other airline desks and there were none. Don't be pulled in by the prospect of a cheaper flight. By the time you have taken into consideration all the extra charges for luggage, checking in online and selecting your seats, one of the most expensive carriers in the airline business. Seats don't recline and no padding!"
Cons: "Seats don't recline. High fees for luggage."
Cons: "All the extra fees for baggage."
Cons: "The ticket counters are a fiasco. I was charged several times for baggage. The attendant at the ticket counter refused to look at my receipt, just telling me to repay at the kiosk. We missed our connection, along with hundreds of other Spirit fliers. EVERYONE I talked with downed Spirit, indicating you wear poor customer service like a badge of honor. I spent an inordinate amount of extra money for my "inexpensive" flight. I am so utterly disappointed."
Pros: "nothing. GFY spirit."
Cons: "flights are never on time. if you have a connection flight you will miss it. please listen to me and fly another airline."
Cons: "Waiting to check in was horrible, stood in line for one hour,..someone was heated clearing missed his flight another couple missed flight. Why does it takes so long to reroute your guest. There were 10 or so agents way down the other in and am excorted in a line with three agents.. then one goes on break. Then a supervisor clearly upset, everyone giving her hugs..darn it all you are busy. then two guys who look like IT people start working on the computers..Man!"
Cons: "This was a terrible flight experience with awful customer service. I was scheduled for flight 498, Houston to San Jose. This flight was cancelled after sitting around for 3 hours due to a flight attendant not showing up. This was deemed as uncontrollable, which I have no idea how your staff members mishap is not controllable. We then had to drive 4 hours North to Dallas to catch flight 972 at 6 AM, which was also delayed. We had to go to Dallas because there was no other Houston flight until Saturday night. Once in Ft. Lauderdale, we boarded and de-boarded our flight, due to a pilots flight hours being over the limit. This is deemed controllable. I don't understand how two similar situations are deemed controllable and un-controllable. I lost money on hotels, time, taxi's, and gas. Spirit owes everyone of this flight a voucher for the future."
Cons: "Everything. Delays. Cancelled flights. Missed connections"
Pros: "The best part of this flight is that the boarding agent switched my seat at the last minute. I had been talking with a gentleman inline and we were getting along fabulously. When it came time to board, I told him it was nice talking but we were on opposite sides of the plane. The woman taking our tickets said "Let me fix that". I usually fly a different airline and prefer that other airline in every other way, but THIS was the best case of customer service I have ever received from any airline personnel."
Cons: "By the time we landed, my back was sore. Really uncomfortable seats. This is Spirit so I expected that there would not be any free water or snacks, yet that is still disappointing."