Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Pros: "The crew"
Cons: "One free beer"
Cons: "Todo excelente!!!gracias!!!"
Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Cons: "Was a little bit hot"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Cons: "I was delayed over 2 hours"
Pros: "No issues with the flight. All went as planned."
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Cons: "Direct flight, on time arrival"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Cons: "They wouldn't deal with any flight changes."
Pros: "i fell asleep until we arrive to STL."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "see above"
Cons: "See above."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Pros: "Flight took off and landed on time"
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Pros: "Excellent flight. Nice new aircraft."
Cons: "Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around."
Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "I love everything!!!!!"
Cons: "Nothing everything is great !!!!!"
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Pros: "Crew and entertainment"
Cons: "Our flight was delayed 2 hours. But the crew was very nice. I caught a couple crew members going way and beyond to help customers."
Pros: "Everything was perfect."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Pros: "Crew was polite and welcoming. Seats were good"
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Cons: "Airline too busy ?we lost are flight"
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "No tanta supervisión en el peso de maletas."
Pros: "*Food/Beverages provided *Movie/Show selection"
Cons: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "Airplane was in excellent condition and arrived very well rested. Thank you for the great service."
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "No good"
Cons: "Never fly w Adirondack"
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Cons: "Check in at Mexico on our way to Chicago, they were rude and trying to intimidate , the flight itself what normal experience"
Pros: "good price -"
Cons: "late leaving - not the worst"
Cons: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."
Pros: "Excellent service I will travel with aeromexico again."
Cons: "Did I have to pay for my baggage"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "Crew on board was very nice. Crew on land was horrible."
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Pros: "On time and comfortable."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Pros: "Everything was perfect"
Cons: "Had trouble getting movies in English"
Cons: "I was very upset, because I purchased my baggage and at times of check in it was charged for extra baggage(that I did not have!!) When I questioned the lady at check-in why I was being charged for extra baggage and I did not have extra, she said those were the rules and either I paid or I could not check my bag in, then showed her proof that I had purchased my baggage option online and she stated they don't work with the online policies. That she didn't know why I had purchased my bagged fee online, and still charged me extra. I will NEVER FLY WITH THIS AIRLINE EVER AGAIN!!! She did not even allow me to speak to a manager, she said there was no one above her. Extremely RUDE!!"
Pros: "I was comfortable, it was an all Arround good flight, friend Iiness,."
Cons: "Hard to think what I didn't like, since it's been years since I did not get a nice breakfast in other airlines until I flew on airmexico,and did get one."
Cons: "Landing was rough but then it is Mexico City"
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Pros: "Loved the movie selections."
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "Service/entertainment on the plane was great."
Cons: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Pros: "Customer service"
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "Everything was good."
Pros: "On time, good service."
Cons: "Delayed flight, multiple gate changes"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Clean plane . excellent staff"
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "On time"
Cons: "All well"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "It was five star all the way."
Pros: "Service and drinks"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Pros: "The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare."
Cons: "Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5."
Cons: "Flight were delayed abnd canceled"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "Good good, seats comfortable, good entertainment options"
Cons: "Reclining seats meant cramped leg room"
Pros: "Customer service in London extremely helpful"
Cons: "Left our bags in London"
Pros: "crew was great, food was very good"
Cons: "entertainment bit old, too many Indian movies"
Pros: "Quick boarding, very nice crew. Helpful with infant. Lots of snacks good food."
Cons: "Missed flight due to incompetence"
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Pros: "The crew were great"
Cons: "The meal served left much to be desired."
Cons: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"
Pros: "Excellent service all around. Would definitely fly Iberia again"
Cons: "Flight connection in Chicago for flight to Austin was missed. Had to stay the night in Chicago instead of getting home to Austin that day."
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Cons: "My baggage was lost. This is ridiculous."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Cons: "Older plane with small display for entertainment"
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "See above"
Cons: "See above"
Pros: "Individual tv stations, great customer service."
Cons: "Not a big snack before we landed."
Cons: "1. Allowed us to book connection but time is limited. You need 5 hours layover to get to gates in London, every gates seem to be requiring to ride a bus. 2. We missed our connection and booked us to the next flight, waited 5 hours. 3. We were assigned to row 54, headache the whole trip, almost throw up at the end. 4. my daughter almost didn't eat because apparently only have chicken curry. My daughter is vegetarian."
Pros: "Great movie options. Numerous offers of water and juice. Friendly crew."
Pros: "We had a ton of extra leg room"
Pros: "Nice staff, easy to board."
Pros: "The staff were prompt is serving food and drinks, good selection of movies on board."
Cons: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Cons: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Pros: "That we did not fly British Airways."
Pros: "Same as before. But I flew with Iberia."
Cons: "The seats in standard economy were the worst/most uncomfortable seats I've ever sat in on an international flight."
Pros: "Everything worked as it should. A lot of people on board. Excellent food and service. Uneventful travel, which is what you want!"
Cons: "Could not check in advance. At least this was not clear to me from the email notification."
Pros: "I'm alive and i eventually arrived at my final destination."
Cons: "50 characters is too few. the check in crew made me miss my flight."
Cons: "Is way below par when compared to emirates or any other international airlines"
Pros: "I go good service in London with the assist. I liked my seat. All the crew were very helpful. Seat was okay and my travel companions were okay also. The flight was late on arrival in Chicago. But they had wheel chair assist and a nice girl Veronica that stayed with me until I got the shuttle to the Reniassance Hotel in Chicago. Great room and comfortable. Nice to have the dinner and breakfast coupons. I got assist to the airport in the van and help boarding my plane to El Paso. I give British Air ways an excellent star."
Cons: "Just the overnight but British Airways made it fine."
Pros: "Great crew. Decent food"
Pros: "Good beverage and food service."
Cons: "The movies could not be started on demand but only on schedule and could not be paused and restarted"
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
My first flight was so delayed that I missed my second flight and this flight and arrived 3 hours late. I would not have chosen Air Canada if I knew it was going to be this bad.
Upgraded seat was worth the price. Purchase price of food was a little high
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Pros: "Nice crew."
Cons: "Would have liked some better movie choices."
Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
Pros: ". The staff was and movies waa the only good part of the flight."
Cons: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "Service, Ecofriendly, Kind Staff"
Pros: "Good entertainment system and lots of selection, great food. Standard service by accommodating crew both in the air and on the ground."
Cons: "Not the most comfy seats on the old plane, but no major complaints."
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Cons: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Cons: "Air Canada has the worst customer service I have seen in the industry. We paid over $1,200 extra for a short flight, but given their prioritization frameworks, when we missed our flight due to reasons they were partially responsible for, they made us wait over 12 hours vs. the 2 we paid for."
Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Cons: "No entreteiment. No food. One of the crew was indiferent and rude."
Pros: "Finally getting off the plane."
Pros: "Efficient crew as with the first flight I had, consistent service."
Cons: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Pros: "Flight crew was vey nice and flight was on time."
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Cons: "I had a window seat which had the new dimming glass rather than the pull-down shade. I kept the window at the darkest setting, and, even so, the window was so hot you could not hold your hand on it for more than a few seconds without it burning. The heat radiated so far out from the window that I needed to keep the air vent open totolerate it. Usually, when one sits in a window seat, they have the luxury of leaning against it with their pillow as they rest. The heat made this very uncomfortable, and for me, impossible. In fact, at a certain point, a stewardess came to the row ahead of me and excused herself with those passengers saying that she wanted to check the window of that row as the person sitting there was wondering is there was a malfunction in the window because it was burning hot. I spoke up and told the stewardess that the window was unbearably hot and to try to hold her hand on it. She responded, "Wow! That really IS the hot!" She said she'd check up front. She came back saying the pilot said it was because we are on the side of the plane facing the sun. We were on that side for 8 hours!! I find it hard to believe these windows weren't researched more thoroughly under all conditions, including the continual beating of the particular seasonal angle of the sun for long overseas flights! Please take this response seriously, as it truly was incredibly uncomfortable."
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Cons: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pros: "Not much other than smiling faces of air hostesses"
Cons: "Had to pay for baggage on an international flight. Besides making advance booking, was unable to secure an Aisle or a Window seat."
Pros: "The flight was uneventful."
Cons: "The flight was delayed by almost 30 minutes, but there were no announcements in the gate area until 20 minutes after the original departure time."
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Pros: "The crew was great"
Cons: "Broken toilet for this flight"
Pros: "The food was airline food, the movies worked"
Cons: "Given customs form in German, when asked for English flight attendant said they were out. asked another later and she brought it immediately. After herded through security (again) and customs, with no explanation on what to expect, our connecting flight's gate was in the basement. It looked like a third world bus station. No place to sit, totally packed, could not understand announcements, only bagel place to eat that was out of most everything. I will avoid Air Canada and Toronto airport if at all possible."
Pros: "Shirt fight, friendly attendants, provided entertainment."
Cons: "Nothing in particular. Everything was adequate, though the carry on space was limited."
Cons: "Taxied to runway, but had to go back to terminal due to one seat not staying in upright position. Flight was about an hour late then."
Pros: "Comfort and Entertainment were great. They were punctual as well."
Cons: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Pros: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Cons: "Absolutely nothing! Terrible service."
Cons: "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."
Cons: "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Pros: "Efficient, vigilant and helpful crew"
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pros: "flight was mostly empty so I can go sit somewhere else"
Cons: "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"
Cons: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
Pros: "Staff friendly"
Cons: "older small plane. It is what it is."
Pros: "Flight crew as great. Our flight was a third full and after 2 weeks of traveling together they allowed us to separate so that we could both stretch out and have some breathing room."