Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to New Orleans
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 21m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($176) and Aeromexico ($332), and the lowest round-trip tickets have been found on Multiple Airlines ($260).
From Mexico City to New Orleans, Monday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from New Orleans back to Mexico City , the best deals are generally found on Wednesday, with Thursday being the most expensive.
When flying out of Mexico City you will be using Mexico City Benito Juarez, often referred to as Mexico City Airport. You will be landing at New Orleans Louis Armstrong, also known as New Orleans Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Mexico City to New Orleans.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New Orleans from Mexico City is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New Orleans with an airline and back to Mexico City with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New Orleans from Mexico City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Cons: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Pros: "In flight entertainment system and food. Courteous crew."
Cons: "That they destroyed one of our suitcases"
Pros: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Cons: "I have no complaints."
Pros: "Modern B777 fleet, on t8me departures, good inflight passenger service,"
Pros: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Cons: "Nothing at all."
Pros: "The staff is very nice and good service and very helpful"
Cons: "The Delay and the rough landing"
Cons: "Very bad seats."
Pros: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Cons: "Food was old"
Pros: "Excellent cabin crew, food and diverse entertainment."
Pros: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
Cons: "Slightly edgy crew"
Pros: "Very friendly crew, and a great experience overall totally recommend"
Pros: "The food is imazing"
Cons: "40mins rotar"
Pros: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Cons: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Pros: "Good food"
Cons: "Rude customers in plane"
Pros: "love the food and the crew service."
Cons: "Aircon could have been better. Someone got sick during the flight because of that."
Pros: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Cons: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "EVerything about this airline."
Pros: "Nice crew except for...see: 'didn't like' section."
Cons: "First and foremost we were astonished and angered that the cabin crew would not allow any window shades to be open during the day- long flight. That is unhealthy and exacerbates the jet lag phenomena. An airplane is not a hotel and you have eye masks and such readily available for people sleeping. Oh, and I also like to look out the window! For this reason I am looking for another airline to fly for our semi annual trips overseas."
Cons: "The last minute gate change--"
Pros: "The food and entertainment on the plane"
Cons: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Pros: "Boarding was orderly"
Cons: "No entertainment"
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Cons: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Pros: "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
Cons: "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."
Pros: "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
Cons: "The seats were not as comfortable as in the Airbus for the transatlantic flight."
Pros: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Pros: "The food was good"
Cons: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
Pros: "It got me to the next airport alive"
Cons: "There was not much to watch on tv and not enough alcohol"
Pros: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Cons: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Cons: "Seating too narrow"
Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"
Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Pros: "Everything was perfect during the flight."
Cons: "However, our luggage did not arrive."
Pros: "Nothing special."
Cons: "No Internet, seats were very uncomfortable..ugh"
Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch)."
Cons: "Not on time. Missed my connecting flight. and my luggage did not arrive at my final destination."
Pros: "Great crew service and food. Great entertainment features."
Cons: "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
Pros: "For a 13 hr flight on economy class, it was excellent. Cabin crew was very polite. Food was tasty. Boarding was descent. Nice collection of music and movies. Best of all wifi on an overseas flight. Live TV news channels."
Cons: "Seats are kind of small and narrow on economy class but I guess that's in most airlines."
Pros: "Departure and arrival were on time. Fairly smooth flight"
Cons: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Pros: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Pros: "Had to switch from Turkish airlines to Aegean airlines to reach my destination due to the fact that airplane from JFK left with 1h 20min delay and the connecting flight from Instabul was not waiting plus there were other passenger who got "forgotten"to Instabul ."
Pros: "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
Cons: "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
Cons: "terrible service at airport, for 18 hour stay at transit, nothing availableas promised. instead waisrting our few hours sending us back and forth different counters. no hotel, no tour as shown on website and by customer service on . need someone to contact us back."
Pros: "La tripulación muy amable!!"
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Cons: "nothing all excellent"
Pros: "Everything goog"
Pros: "On Times"
Cons: "Less people on board"
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Better food"
Pros: "It was super"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Comfortable seats"
Cons: "Todo excelente!!!gracias!!!"
Pros: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Cons: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Cons: "Was a little bit hot"
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "The movies"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Pros: "Easy transition through customs."
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Pros: "Service the crew gave. Smooth fligh"
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "i liked very much the cheese and the coffee was also good."
Pros: "Excelent service"
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "see above"
Cons: "See above."
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Very nice do to Delta employees."
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Cons: "No space."
Pros: "It was empty"
Cons: "I thing it was a connection flight"
Cons: "Flight was delayed 2hrs."
Cons: "I think no social distances between passengers"
Cons: "Boarding procedure was hard and inconvenient."
Cons: "No tv"
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "Wonderful crew and staff and enjoyed the flight"
Cons: "The food was ok but not too good"
Cons: "Delayed more than an hour"
Cons: "No leg room. Space really limited."
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Cons: "The unwillingness of the manager to help out a customer in distress."
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Had trouble getting movies in English"
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Cons: "Ads while in the plane!"
Pros: "La atencion del personal"
Cons: "Todo me gusto"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Cons: "Landing was rough but then it is Mexico City"
Pros: "La atencion."
Cons: "Faltan buenas películas y buena música."
Cons: "Please include fruits in the menu"
Pros: "Loved the movie selections."
Cons: "the sandwich was on a croissant I rather had a bread."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The monitors and the beverages"
Cons: "See above"
Cons: "No teen"
Pros: "Staff was friendly and courteous."
Cons: "I canceled my trip I'm going to use different Airline"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "El clima"
Pros: "Todo fue excelente !"
Cons: "Plane was late , and they dis not get my suitcasz"
Pros: "Eventually I arrived home."
Cons: "Landing on time but waiting almost 2 hours on the tarmac waiting for an open gate at LAX with no drinks or access to bathrooms."
Cons: "I got so scared to land because airplane was shaking too much"
Pros: "A tiempo!!!!!!! Gracias"
Cons: "same as above . also luggage was damaged between flights home.."
Cons: "Leg room was worse than the tiny Alaska Horizon plane I flew home on later in the day."
Pros: "Comofrotable, no hassle, relaxing."
Cons: "There was nothing for me to disklike"
Cons: "Aviones demasiado viejos e incómodos"
Pros: "Everything was ok."
Cons: "The airport doesn't provide gate information until they literally start boarding. People mad dash to find the gate. Very chaotic system. Keep your eyes peeled!"
Cons: "Older plane, showing its age"
Cons: "Airline was trying to charge additional fee for seat,"
Pros: "same as above"
Cons: "same as above"
Cons: "Left late and was dirty."
Pros: "Staff at Mexico city not to friendly!!"
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "The service from the check in desk to the stewardess"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Nice flight"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "inadequate ventilation"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "excellent from ticketing to depaning"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "The crew was average"
Cons: "It was an average flight ... nothing to complain about !"
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: "I learned not to fly with air Canada again"
Cons: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Pros: ". The staff was and movies waa the only good part of the flight."
Cons: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "The flight was comfortable some of the crew were nice though not all"
Cons: "The food was horrible. Entertainment was limited. The boarding process is terrible. Staff needs to learn to smile more."
Pros: "Service, Ecofriendly, Kind Staff"
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Cons: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Pros: "Once the flight left it was fine"
Cons: "Flight was late, gate was moved and no compensation"
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Pros: "Good meals and services with beverages"
Cons: "No entreteiment. No food. One of the crew was indiferent and rude."
Pros: "Finally getting off the plane."
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "Nice plane."
Cons: "WAY too hot."
Pros: "Considering it was a tiny aircraft the flight went very smoothly."
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Cons: "Our two-hour layover in Vancouver turned into five and a half hours. No explanation, no compensation, no consideration. This is the third time in a row Air Canada has done this to us - we're taking WestJet from now on."
Pros: "Nothing. This was the least pleasant flying experience I've ever had."
Cons: "1. They scheduled me for an overnight layover FOR NO REASON when there were multiple flights leaving earlier to my ultimate destination. 2. The airplane food gave me food poisoning and I had to spend the night in the ER. 3. My flight the next morning was delayed by 3hrs. Meanwhile, other flights to the same destination were taking off with no problem."
Pros: "Roomy seats Clean"
Cons: "It got a bit warm"
Pros: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Cons: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Cons: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Pros: "Not much"
Cons: "Being held up for more than an hour while they tried to figure out if certain passengers were going to board or not; when they decided not to let them on board, then their luggage had to be removed from the flight. LONG DELAY and I missed my connection in Montreal, had to spend the night and had to argue with them to get them o pay for hotel. Ground staff in Montreal were wonderful, especially Antonella, but the whole experience was VERY stressful."
Cons: "The food never has anything for a gluten free eater..always have to bring my own."
Pros: "Comfort and Entertainment were great. They were punctual as well."
Cons: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Pros: "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."
Pros: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Cons: "Waiting for an hour on Tarmac upon arrival in LA"
Cons: "I feel that there should be more room between seats for people that are in the heavier side"
Pros: "On time, courteous, great movie selection for the very long flight. Food was decent."
Pros: "Flying out RDU, it was delayed for 3+ hours without any reason. Took close to an hour to change flights at RDU with a very grumpy agent. I was told that I could delay a day and fly the same route the next day, or fly to Toronto, stay there a night paid by Air Canada. Was advised to stay at Toronto since the flight from RDU to Toronto delay excessively with high frequency (and it was delayed 6+ hour the next day). Flied to Toronto, was shuffled through different lines without getting anything. At 10:40PM, after arrived 1 hour 40+ minutes, sent to a line with more than 100 people in front of me..... :-( It's a horrible experience!!!!!!!!!"
Pros: "We arrived on time, despite the delay in departure (caused by the necessity to off-load a no-show passenger's luggage)"
Cons: "I was given an long explanation why I could not have a whole can of coca cola to drink. I believe, when I spend over $1500, a free coke should be part of the deal. I am glad that I brought my own water, because the service was so limited. There was no entertainment system on board. I suppose the assumption is that everyone brings their won i-Pad."
Pros: "I really liked how updated the plane was. The wine selection was very good. The entertainment had plenty of things to do - movies and TV shows were updated. I enjoyed the ice cream, that was a very nice treat!"
Cons: "I thought the food was not as good as the flight over to the UK - the mashed potatoes didn't look or taste like it had any real components at all and the bread was a little stale."
Cons: "In a 4-5hour flight it would be nice to at least get a complimentary snack on the plane along with the beverage."
Pros: "that the crew was friendly"
Cons: "food was awful"
Pros: "Great cabin crew smooth take off landing and little turbulence . Also having in flight entertainment"
Cons: "Having to make a connection rather have a direct flight from Zurich to Philadelphia"
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "Comfortable seats with great entertainment options. The flight attendants were especially wonderful. They were always smiling and good conversationalists."
Cons: "Boarding was delayed and there wasn't really any organization. A flight to Beijing was boarding at the same time at the gate right next to ours and passengers were getting mixed up, causing longer boarding. Some better signage or direction from staff would have been appreciated."
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pros: "Service, Food"
Cons: "Lack of entertainment console(having to pay for ipad) ,small and tight seating for long flight."
Pros: "Overall fair experience."
Cons: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
Pros: "Staff friendly"
Cons: "older small plane. It is what it is."
Airlines flying from Mexico City to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to New Orleans
Masks required on board, masks provided on flights from Mexico City to New Orleans
Social distancing seating
Middle seats unavailable to book on flights from Mexico City to New Orleans
Testing for antibodies, testing for symptoms for flights from Mexico City to New Orleans
Waiving of change fees. Search flexible flights from Mexico City to New Orleans