Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to Pensacola
|February||Best time to beat the crowds with an average 36% drop in price.|
|June||Most popular time to fly with an average 45% increase in price.|
Average price round-trip
|$470||(avg. price over the last 2 weeks)|
Good deal round-trip
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 993 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 22 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 36m.
In the past 3 days, the cheapest one-way tickets were found on Frontier ($248) and Multiple Airlines ($289), and the lowest round-trip tickets have been found on Multiple Airlines ($482) and Aeromexico ($591).
When flying out of Mexico City you will be using Mexico City Benito Juarez, often referred to as Mexico City Airport. You will be landing at Pensacola, also known as Pensacola Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Mexico City to Pensacola.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Pensacola from Mexico City is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Pensacola with an airline and back to Mexico City with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Pensacola from Mexico City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "No issues with the flight. All went as planned."
Pros: "The movies"
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Cons: "My luggage was sent to another city"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Excelent service"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "Flight took off and landed on time"
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Pros: "The crew was awesome and the seats were comfortable"
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 4+ hr flight with alcohol included!! Will be flying with Copa again!"
Cons: "The seats were fabric instead of pleather."
Pros: "Food was good and leg work average"
Cons: "Security check at the gate was too long"
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Pros: "The crew it was really nice and the seat too."
Cons: "The food, I was in the las seat, and I get the last thing for food and it taste really bad, and the fact the plane don't have for charges."
Pros: "Boarding very quickly"
Cons: "No entertainment"
Pros: "Amazing crew."
Cons: "Not even a 30 min episode of Friends :'("
Cons: "Food and movie selection"
Pros: "The seat in very comfortable.."
Cons: "Food, entertainment and waiting time"
Pros: "Everything ok, nothing that I say wow"
Cons: "The crew didn't go an extra mile for me. I forgot my kindle in the first plane. When boarding the connection flight an hour later, I told a crew so she would contact the other plane crew to locate it, but she told me to deal with it when we land. At landing the kindle was nowhere to be found."
Cons: "Seats are uncomfortable Food was terrible."
Cons: "Good crew, food was all right, didn't appreciate check-in and priority process. I had to go to the counter to check in as the mobile and machines wouldn't allow me, then couldn't select my usual window seat."
Pros: "My impression is the same as the flight from New York to Panama, It was Great"
Pros: "Food, deinks and staff attention"
Pros: "Muy buena atención"
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Pros: "Friendly fast helpful"
Cons: "Seats to close to the bathroom smelly couldn't get rest"
Pros: "The crew was very nice. The food was very good"
Cons: "Seats are SO uncomfortable! Business class seats recline only a little bit and are hard as rocks. They should not sell those seats as business class."
Cons: "Seats are too small, my legs did not fit."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Flight was very short(58 mins). Efficient, pleasant crew. Despite the short flight, passengers were given a snack consisting of cut fresh vegitables(carrots, cucumbers,), cheese slices, ham slices, and small bread. It was the best "snack" that I have ever received on a plane. I will fly COPA in the future without hesitation."
Pros: "Same all the crew were just on point."
Cons: "No entertainment OR WIFI?!"
Pros: "On time"
Cons: "Charged $100 for just 2 kilos excess bagage"
Pros: "Service was good, crew really nice."
Cons: "Plane felt old, no usb chargers, tiny screens that fold from the ceiling. An update would be great"
Pros: "Crew members and service was good"
Cons: "Our flight got delayed and nobody would tell us what happened, the flight was supposed to depart at 10:20 but I got an email at 1:29 pm advising about the delay."
Cons: "The cabin was freezing in the flight Mx- Panama. Besides telling the creww ro lower the ac, the temperature was terribly uncomfortable and there were no blankets available, besides being a 6 am flight! The stewards were chatting a lot of the time and not really paying attention when serving the beverages. I asked for a tea, and was not offered sugar/cream and didn’t give me a napking. Perhaps this happened because I was seating in the last row. Very dissaponted with this flight."
Cons: "No entertainment system for Business Class Passengers"
Pros: "Boarding and check in"
Cons: "Bags are very slow arriving in Panama"
Pros: "Crew and flight attendants were very polite, flight departed and arrived on time. Great leg room for an average size person."
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "Best airline that still travels to Venezuela when every other airline is suspending service to Venezuela. Thank God for Copa"
Pros: "Friendly service"
Cons: "Not sure about gate in panama on my lax vln leg of the trip"
Pros: "Checkin fast. Arrivals and departures exactly on time (actually we arrived earlier than announced). Crew very good in every aspect. ;Lounge in Rio spectacular as far as distribution and space. Coffee was good in all lounges."
Cons: "entertainment: no individual screens and controls. Lounge ii Panama is awful, and was so crowded one could not find a seat. In lounges, snacks were limited and very bad."
Pros: "The check in staff are the first port of call. They were excellent and very friendly and helpful. It set the scene for the rest of my flight"
Cons: "One of my bags did not arrive in Panama. They tell me it is now on my ongoing flight to Belize .....we'll see!"
Pros: "It was really good. I'll take it again."
Pros: "They have brand new planes. Of the four I took three of them had independent TV's for each seat from which you can choose the movie, tv show, or the music you prefer. It has also drinks available like rum or whiskey without any aditional cost and the crew was great."
Cons: "On my flight from Mexico to Panama City my tv wasn't working so I couldn't see any movie or anything."
Pros: "Fast boarding"
Cons: "Hour+ delay that could have been sped up; staff was not very accommodating."
Pros: "It was much easier than I thought switching from one airline to another. Everyone coordinate together very well and it went very smoothly."
Pros: "Everything was good, no problem at all, everything very straight forward"
Cons: "No food options for vegetarians. Most of the crew seemed to be annoyed that we were vegetarian. No media option from Panama city to San Juan."
Pros: "The extra space between seats even in economy class. The food and service surpass most US airlines, excepting Southwest."
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Cons: "Copa 302 dumped us at the LAX terminal's immigration processing area along with 500+ passengers. I'm guessing that passengers from 3 or 4 other flights just overwhelmed the immigration staff . It took us ( just the US citizens ) 1:05 to pass through. People in other categories too longer !!! Ed Villena"
Pros: "I like copa airline bucause the behavior of staff are verry kind and nice services they give us"
Pros: "Movie and game options"
Cons: "No Wifi!! No food for purchase :("
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Pros: "crew, entertainment and food."
Cons: "I paid too much money for my luggage (one suitcase) without any explanation at the moment. The lady sent me to paid while she weighted my suitcase. Later, I saw a label that said overweight. (I could take stuff out of it if I knew. I could safe $400 pesos)"
Pros: "The Dreamliner"
Cons: "Aeromexico has been serving the same lunch for years.. This is in business class.. I think they could become more creative and refresh the menú..."
Cons: "Seats are very tight, uncomfortable."
Pros: "The flight attendants were friendly."
Cons: "I didn't like that there was no personal tv screen. And the seats were very uncomfortable. No space felt trapped in the middle seat with no room."
Pros: "Didn't like much."
Cons: "Seats don't decline much. Worst of all, no pillow in business/ first class"
Pros: "Friendly staff, good food. Flight on time."
Cons: "No complaints."
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Cons: "I did not like the gate attendants poor customer service and discrimination . Yelling at the customer. Then the flight attendants seemed mad and also gave poor customer service . Would not recommend this company. Flights were always delayed. Horrible experience."
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Cons: "Crew was rude. Lost my luggage."
Cons: "That you hateo pay the 1st.bag"
Pros: "They seemed to know what they were doing there."
Cons: "Our only checked bag didn't come until 2 days later. We had 3 bottles of tequila in that bag and the 2 high end bottles were stolen. We will never fly AeroMéxico again, and to top it off the last flight was on Delta. It's a joke that they even partnered up with AeroMéxico. I'm not happy that Kayak would even suggest this airline. Even though we are fluent in Spanish it didn't matter because the employees didn't know what they were doing anyways."
Cons: "Everything !!!"
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "Big delay"
Pros: "Good food and great service"
Cons: "All good"
Cons: "They lost my luggage."
Pros: "The flight time was the best , the service is very good ."
Pros: "Plain was comfortable."
Cons: "Food again, just a bar full of sugar!"
Pros: "Got home safe"
Cons: "The wait. The landing was rough."
Cons: "The layover in Mexico city was too long 10 hrs layover....."
Cons: "Entire experience. Fly a better airline"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Lack of information which caused delays to board."
Pros: "A few seat empty xso we all could stretch"
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Unable to make flight due to unable to leave the country because they were not getting anyone leave the city and I called to explain situation and nobody could reschedule or give me a refund . The situation was critical and out of my hands. It's unfortunate that I lost the flight and 3 Almost $300. It so sad that no one could help me with this unexpected situation."
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Cons: "Need confirmation number on calendar to help with check in"
Pros: "Everything. Everybody very helpful"
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "Crew was nice"
Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."
Pros: "Staff cortesy"
Cons: "There's nothing i didn't like"
Cons: "AEROMEXICO doesn't allow any checked baggage you have to pay for every single piece of luggage that you check so I guess this is not good at all!!! On top of this I called like 5 times to Aeromexico....Reservations...custumser service...reservations again...custumer service again... bottom line each one of them gave me different information?????!!!! so I just had to guess which one was the correct answer from the same company AEROMEXICO!!!!"
Pros: "Meals provided on plane. TV on every seat, flight crew very good"
Pros: "Plane was very good, seemed new and good entertainment on board. USB for charging devices was available. Boarding and check was easy and fast."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Cons: "Ads while in the plane!"
Cons: "Charged US $300 to catch next flight after missing scheduled flight. They should have put me on stand by but refused. The flight they charged me $300 for was over 2 hours late causing me to miss my connection. There's more to the story than this. I was well early for my original flight and they still managed to screw me over. After I arrived late in LA and missed my connection the awesome folks at Virgin America simply put me on the next flight."
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "Once the flight was in progress, everything went well."
Cons: "My 2nd flight from Mexico City to Santiago was delayed 6 hours, my trip to Santiago is now going to be 1 1/2 days late to arrive. Not Happy. When I stepped off of the flight into Mexico City I was given a hotel and meal voucher, and directed to the customs area, with no information regarding where the location of the hotel was or how to get there. With no knowledge of Mexico City and knowing very little Spanish, by the time I exchanged money, and found a taxi to down town Mexico City, l then had about 2 hours to try to sleep before taking another taxi back to the airport. Not happy at all, I should have stayed at the airport for the 6 hours. The hotel offer was good, but not having a shuttle or any help from the airlines in a city that I know nothing about was unacceptable. Very Unhappy."
Cons: "While waiting for my connecting flight in México City, My boarding gate changed and I was not made aware."
Cons: "Unfortunately, I was not able to go on this trip because I recently found out I am pregnant and the risk due to the current Zika virus makes traveling out of the question. Aeromexico was NOT understanding at all. Their only offer was a 1 year voucher from the time I purchased my ticket. I purchased my ticket in October 2015 (before the Zika outbreak and before being pregnant) and I will still be pregnant in October 2016 so that voucher is completely useless to me. I basically lost $900. Even though I repeatedly tried to explain my situation to customer service and had a letter from my doctor it didn't matter they just repeated their voucher line over and over. Needless to say I will NEVER purchase airline tickets from Aeromexico again and that is a real shame for them because I have a timeshare in Mexico which I plan on enjoying with my growing family for years to come."
Pros: "Transfer through Mexico city airport is a nightmare. You can clear immigration, get your luggage, clear customs, transfer terminal, check in your luggage, going through security, and finally get to your gate. All without any clear guidance from the airline or the airport. I will never fly through Mexico City again."
Cons: "Newer movies on the plane"
Cons: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pros: "United was great."
Cons: "DCA is a total disaster. Avoid the airport at all costs. The metro is shut down and everyone is competing for very expensive cabs and ride share. Terrible. Worth it to go to Dulles."
Cons: "I canceled this flight and still received all the notifications."
Pros: "Friendly staff"
Cons: "extremely limited legroom (worst that other airlines)"
Pros: "Excellent flight!"
Pros: "The airline gives us water and cookies to survive the long waiting...."
Cons: "Entertainment was not working. Poor connection. Yhe flight was delayed 4.30hrs!!!"
Pros: "Flight took off on time"
Cons: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Pros: "That i got there safely"
Cons: "5 hour wait time NO FREE WIFI NO POWER OUTLETS"
Pros: "Everything was great."
Pros: "Not much except crew on board was polite"
Cons: "Delay and bad service at Dulles airport"
Pros: "Everything good. Thank you"
Cons: "The seat did not recline and the smell very bad"
Pros: "No issues; flight was fine."
Cons: "Los asientos están durisimos y nada confortables. Es muy cansado ir ahí y con muy poco espacio."
Pros: "Flight landed forty minutes early."
Cons: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Pros: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Cons: "That meals were not included and a glass of wine was like $17"
Pros: "We got on time to destination"
Cons: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Cons: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Pros: "i did enjoy the can sized complimented refreshment"
Cons: "one of the flight member was extremely rude. entertainment Food"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Cons: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Cons: "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Cons: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Pros: "The customers service excellent"
Pros: "Super effiecent and time save to get home."
Pros: "Just great"
Cons: "Uncomfortable seats. Crew did not stop talking on the speakers"
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Pros: "Short direct flight"
Pros: "Sitting was fine. Some crew member couteous"
Cons: "Snacks are mediocre, a bag of chips for a $500 plus air fair? Consider travelers with good eating habbits, dont treat adults like children. Delta serves healthy snacks before bosrding and at least a cold sabdwich fir travel, -and free movies. Worth the lenghty flight."
Pros: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Pros: "The crew was friendly and very efficient."
Cons: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Pros: "Plane arrived earlier than expected to destination."
Pros: "Good price"
Cons: "Very cramped space for economy class"
Pros: "The free entertainment"
Cons: "Payed entertainment"
Cons: "Apart from the bad weather, the flight from Houston to Mexico was delayed because we were waiting for two flight attendants that were coming from another flight. The airline needs to have enough crew."
Pros: "Boarding on time"
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"
Pros: "Safe, On time Flight attendant was brilliant"
Cons: "5 hour delay no good."
Pros: "I really like when everything runs smooth no delays"
Pros: "On time reliable."
Cons: "Airplane was packed, no social distancing, and very limited leg room. Big room to improve safety standards and comfort."
Pros: "The price, and the on-time departure and early arrival."
Cons: "boarding could have been better as we were in zone 1 and we seem to be ignored for quite some time before getting on the plane"
Pros: "No specifics , nice flight"
Pros: "Arrived early."
Cons: "Waiting for the Jetway."
Pros: "Flight was super cheap and the crew was very helpful"
Cons: "Not having the flight be 3 hours late might be a start"
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Pros: "Everything was great, most importantly unbeatable price"
Cons: "Keep it this way and dont hike the prices like spirit airlines"
Cons: "Hassled by RSW counter agent about gate checking a stroller. No soft drinks available. Boarding and deplaning too slow. No leg room"
Cons: "The fact that the flight was delayed for more than 3 hours ,first lyiing to us by informing the reason was the fog, then once on the plane and ready to take off the Captain realizes that we need gas in order the make the trip?? They could have taken care of that as first thing on the list.... I lost my connecting flight to Europe due to their negligence and lack of commitment."
Cons: "The plane was super dirty and so gross. There was food under the seats and marks on the walls. Everything was so disorganized boarding"
Pros: "Larger seats, friendly flight attendants, casual atmosphere, less chaos than larger airlines. Will recommend and will definitely fly Frontier again."
Pros: "Staff was great. Baggage and service was handled well."
Cons: "Worst flight ever had Frontier Airline front desk at the Denver airport are so rude and disrespectful"
Cons: "Too long trip without free food"
Cons: "The flight was delayed due to weather, which is fine, the delay was 45 minutes, not a big deal....Here's the but...when it came to boarding time, they announced that it was not going to be boarding by zones and that everyone should just get on the plane. On top of what appeared to be a mass exodus, or perhaps something you'd see in a third world country, those people who paid more $$ to have carry on bags, in zone 1 and be able to board first were most certainly not feeling the value. The gate experience was not well organized or orchestrated. After getting off the plane, our daughter realized once in baggage claim that she left her backpack on the plane. Not being experienced in this area, we asked for help. A police officer told my wife to go to Frontier office, where there was no one in the office, someone else said have them paged. There was no white courtesy phone in the area that was operating, so she went to Southwest and asked if they could page someone to come to the Frontier office and they said no, walked to next terminal to find a working courtesy phone, paged someone to Frontier and within 5 minutes ,10 people showed up. Asked if someone could help. They radioed to the gate that a passenger left their bag. What the rep should have said was that they called the gate, hopefully someone locates and if they do, they will bring it here and we will check on it in a few minutes. The person didn't say a word, 5 minutes later my wife asked what happens now. After a nice sigh and eye roll, the Frontier rep says if they found, they bring it. My wife asked would it be possible to see if they found it instead of just waiting around here for bodies to appear. The bag was eventually found and returned but the experience was just now a good one to say the least."
Cons: "You pay a price for an airline trip somewhere and then you have to pay again to get a seat on the plane. hard tiny seats, anything you want is extra money."
Pros: "As above."
Cons: "As above"
Pros: "Price of tickets if I could have used them"
Cons: "The flight was 4 hours late which caused us to miss our. Connecting flight in Denver and we were told the other flights were overbooked for Frontier were overbooked and we could not get out til Wednesday or Thursday and our vacation was over Friday and then I have been trying to get a refund of just my tickets which I was promised by the check in people and a number they gave me and they assured me I would get a refund in 10 days and I haven't gotten it yet!,"
Pros: "The check in and service gals were friendly and the flight left on time."
Cons: "By the time you pay for all the extras, it is not a cheap flight. This flight fit my schedule but I would choose another airline if available. And definitely not for a trip longer than a couple of hours. Seats are very uncomfortable. Absolutely no frills."
Pros: "price and flight time"
Cons: "had to ask for water, it was not offered when they asked if anyone water to purchase food & drink. bettter seating was too expensive"
Pros: "The trip from Seattle to Denver was fine--We boarded on time and arrived in Denver on time. No problems."
Cons: "There was a long line of people waiting at the airport for agents to arrive and get us checked in. We were all getting anxious. I feel the cost of checking the suitcase was WAY too expensive. $45.00 is alot and other airlines charge $25.00---Where are the days of being able to check one suitcase and not have to pay extra???"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Cons: "The check in was soooo slow, the person who was helping did not know what she was doing."
Pros: "W were more or less on time."
Cons: "A lot! Stewardess's were not nice, seats terribly uncomfortable, didn't move,, they actually told us we had to wear our jackets, coats, sweaters because there wasn't enough room yet over head bins were practically empty."
Cons: "The employee at the check in counter was very unprofessional and my bags did not arrive with my flight after waiting an extra 35 minutes at the gate for bags to be loaded because they were under staffed."
Cons: "Frontier is running a close second to Spirit for charging for everything possible. Start with soda for $3 a can. Carry on bags? $35 if paid in advance. Checked bags? $30 in advance. Etc. Etc."
Pros: "Frontier got me where I needed to go on time with no hassles."
Pros: "over all everything was good"
Cons: "Over an hour late getting in to Denver. Waited for 30 minutes for make bag as well"
Cons: "Seats, tray tables, comfort,arm rests, gotta pay for snacks and water"
Pros: "Disliked the entire experience...not one good thing to be said about Frontier."
Cons: "They call themselves a budget airline but by the time they nickel and dime you it cost about 20% more then if I just purchased a tickets on AA or United. Too boot they are too cheap to pay into TSA Pre so my Global Entry / TSA Pre was useless. Entire airline is a joke. No entertainment sure, then at least have wifi or something, but no! Never again"
Pros: "Efficiency, dependability"
Cons: "The plane smelled awful. It was old. The seats were way to upright and uncomfortable. This made many people recline. This encroaches on the small amount of space of the person behind."
Pros: "Flight time changed to 20 mins earlier with plenty of notice. Checked in 24 hours in advance and got exit row seats with lots of leg room. Seats in new plane are comfortable an don't need to recline even for me who likes sleeping for most of the trip. Flight attendants sit in the xist rows with the passengers during take off and landing, which made it much more personal a feeling; friendly & helpful crew. Must have had a tail wind because arrived about 20 minutes earlier than expected. Price was excellent; about half as compared to AA or UA."
Cons: "No window in exit seat rows, but that was OK with me because I like to sleep most of the way. Extra charges for everything, but they are minimal if you check in online 24 hours in advance. Still price, ended up being half of other airlines."
Cons: "On time and friendly"
Pros: "Easy boarding process"
Cons: "Extremely narrow and uncomfortable seats Dog wandering in aisle and under my legs while I tried to sleep"
Pros: "Low cost no nonsense way of getting from Denver to Chicago, departing at a convenient hour."
Cons: "The $45 charge for a carry on bag is deceptive. Factor that in with the low fare and guess what, it's no longer the lowest fare option."
Pros: "No frills.... Flight was on time, baggage arrived, flight staff ok (marketing of frontier credit card in flight to captive audience is bad form), baggage add on and having to pay for an assigned seat sucks, was glad to have a direct flight.. Even with add on costs, flight cost was better than major carriers for nonstop."
Cons: "They will give you a seat if you don't pay for an assigned seat...if nobody pays for the top dollar seat you might get one of those... Or you could get a middle seat between two young children... Do you like to play?"
Pros: "The pilot was very informative and comical.It was a very pleasant experience."
Cons: "The seats are a little cramped."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "The independent (contracted, non-fronteir employees) wheelchair assist personnel were excellent."
Cons: "Everything. The young lady who checked us in at the ticket counter should be fired. Rude, uninterested, snotty and unhelpful. Employees at the gate, did not help us at all, and I was in a wheelchair, with a cast on my leg, carrying a crutch and a small bag. No assistance getting on or off the plane. And, the stewardess did not assist me to store my crutch for the flight. Simply pointed at the overhead bin. Using the overhead bin annoyed everyone around me it took up so much space, and it was a full flight. The seats were terrible,no padding, I sore after an hour and had to stand on and off for the duration of the flight."
Cons: "Toilets were not functioning"
Pros: "Crew was good. Boarding process was good"
Cons: "Seat comfort was terrible"
Pros: "The total experience was good in view of the price. For that rate getting a straight through flight on a safe clean plane is a great deal!"
Cons: "They don't ever provide water! But, then, the fold-down tray was so small a cup wouldn't balance on it."
Cons: "I fly quite a bit. Take off was very rough. Also I have TSA Pre check but Frontier doesn't seem to have this so that was inconvenient."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "Flight going was pretty good...no issues. Although return flight was canceled....customer service found later flight thru another airline."
Cons: "Flight coming back was continuously delayed than canceled."
Airlines flying from Mexico City to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to Pensacola
Masks required on board, masks provided on flights from Mexico City to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from Mexico City to Pensacola
Testing for antibodies, testing for symptoms for flights from Mexico City to Pensacola
Waiving of change fees. Search flexible flights from Mexico City to Pensacola