Find Cheap Flights from Mexico City Benito Juarez to São Paulo Guarulhos Intl (MEX - GRU)

My knees had room to move.

The interior of the plane was quite dated. The entertainment equipment was old (games were made 15 years ago) and difficult to operate. The window seats have no space under the seat in front because of the entertainment system!! The food was terrible, and the crew wasn't rude, but also not friendly.

It was my first time on AeroMexico. Like what many people do nowadays, I read reviews online and was quite concerned seeing that there were some outlandish claims. However, I took all the reviews with a grain of salt because rarely do people write a comment unless they are upset. I felt nothing negative as mentioned in previous reviews. I would compare AeroMexico to American Airlines as far as service, but with more food and a free drink (liquor and wine included depending on how long your flight is and if meals are included) and much more room from seat to seat. We were welcomed on board with a mini pillow, blanket and water bottle. Halfway through the flight, right before they served dinner, they came around and gave everyone hot towelettes to clean their hands before eating. I flew from Chicago to Mexico City for a layover until flying to my final destination, São Paulo, Brazil. I am in my mid 20's, travel a bunch and would definitely say I would fly AeroMexico in the future. For the claims that the aircrafts were not sanitary, that is far from the truth. I consider myself a neat freak and it was perfectly fine. For the claims that the aircraft was extremely small, I am sure someone overweight or really tall made that remark. I am an average height and weight and felt comfy. For the claims that no English was spoken and they were rudely treated by staff, I did not feel that way at all and I am American and can't speak Portuguese. It makes me sad that most Americans go to another country and do not try to learn the native language and demand that everyone speak English. All announcements were made in Portuguese and then immediately followed by the English translation. All the airline attendants were able to either speak English or understand any requests I had.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

Crew was not friendly

best routes to destinations in South America easy connections.

They cancelled the flight to Sao Paulo, and broked my luggage with even take responsibilities. A complete disaster the service quality.

Lack of information which caused delays to board.

Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training.

Hatted !

Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again