Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
I asked to cancel the flight two weeks before but the customer service agent said I can't. Now I just lost 600+ CAD for nothing. Never again on Kayak. I will never recommend it.
Pros: "Cleanliness of the plane Great crew"
Cons: "More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled."
Pros: "Excellent flight attendants. Comfortable seating. Nothing really was bad about the flight. Attendants at departure as well as arrival were helpful and attentive to our needs."
Cons: "Nothing I can think of."
Cons: "Flight was delayed for almost 4 hours, which we got notified over 12 hours prior departure time. Offer different flight options, or maybe switching the airline without an extra fee. Compensation!"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Very smooth flight, nice flight attendants, new and clean aircraft. Super smooth landing and quick offload. Got a 4th row seat which has lots of leg room."
Cons: "No entertainment system and no free food"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Have to say the airport crew for this flight was terrible, the attitude of the ground personal was not something I expected from AA. They were rude and prepotent. Made a comento to customer service and the just answered that their personal are professionals. They asume they are never wrong and we the customers are the problem. Big X for AA.
I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "We stayed one hour in the plane without any reason"
Cons: "The service from the check in desk to the stewardess"
Pros: "Entertainment is great and the crew is always super friendly"
Cons: "I canceled this flight and still received all the notifications."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Pros: "We did get to our destination."
Cons: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Cons: "The seat did not recline and the smell very bad"
Cons: "Los asientos están durisimos y nada confortables. Es muy cansado ir ahí y con muy poco espacio."
Pros: "Flight landed forty minutes early."
Cons: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Pros: "We got on time to destination"
Cons: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Pros: "i did enjoy the can sized complimented refreshment"
Cons: "one of the flight member was extremely rude. entertainment Food"
Cons: "It’s Frontier. No food. No drink. But nice plane and arrived early."
Cons: "Airplane was packed, no social distancing, and very limited leg room. Big room to improve safety standards and comfort."
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Pros: "For the price you can overlook some of the discomforts."
Cons: "The layover was very long over 9hours. On line bag check was not working and had to pay full counter price."
Cons: "The fact that the flight was delayed for more than 3 hours ,first lyiing to us by informing the reason was the fog, then once on the plane and ready to take off the Captain realizes that we need gas in order the make the trip?? They could have taken care of that as first thing on the list.... I lost my connecting flight to Europe due to their negligence and lack of commitment."
Cons: "About 6 hours before my flight, I started getting text alerts about flight delays. First delay was one hour. As I was getting ready to leave for the airport, I received another alert that moved the time up 45 minutes. I panicked and I called Frontier. While on the phone, I received another text alert with flight delay of 2 hours. As I was getting ready to leave for the airport again, text alert 3 hour delay. This went on ALLLLLLL NIGHT! I didn’t know when to leave for the airport. Or if my flight was going to be cancelled. THIS GAVE ME SO MUCH ANXIETY! Uber to the airport was going to be $65 so I wanted to be sure I actually HAD a flight! I called and Frontier had no answers. One agent said there was a maintenance issue in Denver. I was flying out of SFO. If the flight was going to be cancelled, I would have to be at the airport to be booked on another flight with a different airline. And I would only be booked on another airline if it was a maintenance issue. If it was “environmental” I would get put on the next Frontier flight, which was the NEXT DAY! I called Frontier again. The agent said the reason changed from maintenance issue to environmental. He could put me on next flight tomorrow which was 22 HOURS OVERNIGHT IN DENVER. And no, they don’t pay for your hotel. This is just the flight. What?!?!? Unacceptable! He offered a “Frontier credit.” Absolutely not. Then he offered a full refund. At this point, I had had enough so I accepted. Now I was burdened with finding another flight on a different airline at the LAST MINUTE! While I was explaining this to the Frontier agent, he hung up on me. An email came through with a receipt for a Frontier credit for less than the cost of my flight! I called again. The next agent lied that it was full refund. She only changed it when I demanded she send me a receipt with a full refund amount. This was not a cheap flight. Unless you consider $315 ONE WAY cheap. I was able to find a last minute flight for only $500 ONE WAY. It could have been $1000 or more, considering I was booking it SIX HOURS BEFORE DEPARTURE. All thanks for Frontier. This was the worst travel experience ever! DO NOT BOOK A FLIGHT WITH FRONTIER!!"
Pros: "The flight was Very puntual, clean and nice personal in the round trip. I will recomend to my friends and I will flight again soon."
Cons: "The crew was not nice and seemed they did not want to be there."
Cons: "Disorganization with boarding process. Gate changes from that which was indicated on boarding pass, without notification. Expensive baggage/fees. No basic complimentary accommodations (snacks). Uncomfortable seats lacking ergonomic design and headrest. Small spaces for personal items."
Pros: "Only the price originally"
Cons: "That you get charged for your seat after you bought the ticket. The crew was pushy and rude when speaking to the customer as we got on the plane twice I was asleep and i stead of asking me to move my arm since I was on the aisle seat they just ran into me with the cart"