They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
Every flight I have American Airlines is delayed. This was no exception. This one was delayed over 2 hours.
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
Attendants on cell phone. Flt late.
I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much
Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Very good overall service"
Cons: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "We stayed one hour in the plane without any reason"
Cons: "Speaker volume was too high."
Pros: "Crew was amazing."
Cons: "Less bumps"
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "The service from the check in desk to the stewardess"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "Flight was delayed 90 minutes"
Cons: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Cons: "Six-hour flight. Seemed like a new plane, but no electrical or USB outlets. And considering there were no seat-back entertainment units, we had to use our phones, which ran out of power midway through the flight ... and again, no way to charge. Why not use this plane for short routes and use the better equipment for long flights between big hubs like this one was?"
Pros: "Efficient flight with friendly staff."
Pros: "Extra space was amazing"
Cons: "No complaints"
Cons: "Terrible lead flight attendant"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Very comfortable bulkhead seats on upper level. Flight attendants taking care of every need. Fantastic service, good food, great entertainment. We could ask for nothing more!"
Pros: "Had a row to myself."
Cons: "Tried to standby for earlier flight or pay a change fee or buy another ticket, but they wouldn't let me even though there were empty seats on the plane according to the gate representative. When I called customer service there was a 46 minute wait. When they called me back it was too late, and they said only gold or higher members could stand by. When I got on my later fight, the wifi and entertainment didn't work."
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Outlets, great entertainment choices, quick boarding"
Pros: "The plane left on time"
Cons: "Attitude of personnel on plane Plane was old and in need of up grading No service, you have to ask for a cup of coffee and they give it to you as it is a favor Keep inventing reasons to make it more difficult to achieve any level. They invented a platinum """""Pro""" level that used to be Platinum and downgraded the platinum level so they provide less perks"
Pros: "excellent from ticketing to depaning"
Cons: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Very helpful crew"
Cons: "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
BA can be a bit frustrating especially dealing with seating fees that can be double charged if they decide to switch aircraft type. Another annoyance is the stress of trying to get from one terminal to a different terminal at London Heathrow. Our last trip we decided to fly Business Class and it was great. Comfort, food, drinks were all very good but what really makes the experience excellent is the BA staff. The stewards and stewardesses are extremely cheerful, helpful, and patient. No doubt BA has put an emphasis on a positive customer experience and it shows.
Delay in departure,Delay in arrival,no communication with ground people.late gate assignment.This is not BA It is totally lack the quality.
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "Food was extremely good for economy & professional & experienced cabin crew."
Cons: "747 showing its age!"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Pros: "It was incredibly quick!"
Pros: "We finally got there."
Cons: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Cons: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Cons: "The entertainment is missing"
Pros: "Good crew, friendly and plane was spacious and well equipped"
Cons: "Boarding and waiting to exit the plane were both very delayed"
Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"
Pros: "The plane ride was fine. No food/drink for such a short flight, but I didn't expect it and didn't need it."
Cons: "It was slightly delayed taking off."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Pros: "Boarding went fast, staff was friendly, security information on screen, so it was easy to follow."
Cons: "We had a 30 minute delay, didn’t get any information about why leaving late and why flying in circles over London... would understand if I would’ve known zhe reason."
Cons: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Pros: "Flight crew was amazing! And also appreciated the envelope for the lose change going to charity"
Cons: "Lost two suitcases!!! How!!????? There should be a way to track the bags like the airline apps have."
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Entertainment. Attendants were great"
Cons: "Not enough personal space"
Pros: "The Business Class accommodations and staff were excellent. The boarding process was on-time and painless and made a very long trip enjoyable. Despite my poor experience checking luggage, see the dislike comments, there were two employees who did go out of their way at the end of my poor check-in experience to help me. I did not get their names, but their good service was greatly appreciated. The plane crews were also awesome!"
Cons: "1.Outdated website information: I have a small travel guitar that fits in the overhead bins and I always take it with me when I travel, with no issues. It counts as my overhead carry-on. I checked the British Airways website prior to leaving the U.S. and it said small instruments were okay. I was able to board from San Jose, USA, with no issues. However, I was told at Heathrow that no stringed instruments were allowed at all, under no circumstances, ever, no matter the size, even Business Class, even First Class, even if other airports were not enforcing the rules. The rules that ARE NOT LISTED ON YOUR WEBSITE 2. Poor customer service: Due to the above, at Heathrow airport, I had mixed signals everywhere and had to check-in THREE times, twice to oversize, I was sent back and forth all over the place, finally having to go all the way through the airport to pay to have my item boxed. Most of the folks along the way were extremely unpleasant and rude and acted as if it was the craziest thing in the world that I would have a carry-on travel guitar. TRAVEL guitar, small, not full size, not needing any special treatment. Most of the agents, who knew I was struggling with this, did not help me, for example, I had to wait in line all over again, twice! There was one woman that tried to help me and put me to the front of the line on one occasion and the last agent was helpful as well. I did not get any names, which I should have, because at the end, I FINALLY had those two staff members who helped me (see liked comments). I still had to check my box, but the final agent really went out of her way to make me feel better about the experience because she could see that I was given the runaround. But the folks at Oversize and the pre-Security line, were absolutely horrible and rude. No excuse for it at all. None."
Pros: "Quick boarding, good crew."
Cons: "Greasy food."
Pros: "The flight attendants were polite and efficient. The flights were on time. Easy check-in."
Cons: "Our return trip was "cancelled"__ However, we were bumped and rescheduled to fly Sunday and given no options. So, the return flights definitely put a damper on our overall experience with flying BA. Hopefully, customer service will do the right thing in the end."
Pros: "It was on time"
Cons: "You can’t pay to pick a seat"
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "Everything was fine, food was better than expected, on time"
Cons: "This was a connecting flight and they should allow extra time when changing terminals. 2 hours was BARELY enough with 2 20 minute bus rides and a huge line at security, to top it off, 1/4 mile of moving walkway was shut down for no apparent reason. These are Heathrow issues, not really BA issues."
Cons: "Seat comfort in Business Class worse than low cost airlines Crew rude and aloft Food terrible"
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "The BA flights I flew on were not new. Lie flat seat is not Best in the class. The movie collection is not uptodate. British airways in flight service levels are relatively inferior quality. The cabin and toilets were not spick-and-span. Toilets were not kept clean from time to time. The toileterries provided are not high in desirability quotient and can be improved in at least one leg of the international flights."
Pros: "On time and the crew are nice"
Cons: "Boarding needs more organization and food need To improve and some entertainment"
Pros: "The crews are OK."
Cons: "Flight attendants worked just as salespersons. Almost 4 hours flight without food and drinks (did not bring even a glass of water). It is a full price company, but served as l low cost airline. BEWARE!"
Pros: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Cons: "Paying 45 pounds for my relatively small suitcase."
Cons: "It would've been so amazing to have wifi on a flight like that."
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "The BA admitted fault and paid for my hotel since Due to the multiple check points I missed my flight while at the airport."
Cons: "There was no food provided on the flight from Sofia to London. Food was available to purchase but only with a credit card, while I had just cash so I could not buy food on the plane at all. The worst was the transfer between flights-security lines at Heathrow were long, my carry on luggage was checked a couple of times. I got to my gate 20min before takeoff, but the boarding had finished and the gate was closed. I missed my flight. How could BA not figure out a way to get me on that plane? I was just a transit passenger, I will never fly through Heathrow again. Lufthansa is a terrific airline, they always figure it out how to get you on the plane even if you late in transfer."
Cons: "We didn't make this flight"
Pros: "I was late to the flight due to an accident and I have got a new flight quite easily"
Cons: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
Pros: "Wider isle and overhead space."
Cons: "TV screen difficult to see."
Pros: "Everything was fine until I ate my breakfast."
Cons: "My special kosher meal cause me to immediately have stomach cramps and estreme nausea - within 20 min of eating it. I had horrible pains and could not use the bathroom due to landing. Upon landing I ran to the use the restroom and the staff promised to keep an eye on my bags. When I exited the bathroom after being violently ill, no one was on the plane except the cleaning staff, and no one was keeping an eye on my bags. I found my purse unzipped. Luckily nothing seems to be stolen. I proceeded to vomit and have food poisoning symptoms the next few hours while waiting for my connecting flight to Rome. I vomited through the entire flight to Rome - no one seemed particularly concerned. No one asked if I needed a hospital. British Air would not take a report about the food poisoning onsite. Nothing was done to help me change my flights to avoid flying so sick or make any helpful suggestions whatsoever."
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Pros: "The plane was comfortable and the flight went smoothly."
Cons: "I hated getting around Heathrow and didn't know what to do once I landed in Amsterdam."
Pros: "Hard to say after they lost my luggage, cramped space, no leg room because of electronics box under seat, then the person in front of me decided to recline all the way back on a 12 hour flight. So I lost my luggage, and had some smelly stranger practically laying on my lap for 12 hours. Talk about insult to injury!"
Cons: "They forced me to check my bag, even before I boarded the plane and said there wouldn't be any room. Then they lost my bag. Worst thing I ever did was listen to the lady at the ticketing booth! Also, the way they do boarding is a total joke. All they care about is their first class passengers. For the rest, it's a free for all! Terrible, even Southwest has more organization! Sputhwest might not have assigned seating, but they're much more organized and significantly cheaper. How do you lose someone's luggage British Airways?!?!?!!!"
Pros: "Staff was very professional and courteous. No much waiting time for check in. Separate area for security clearance for British Airways passengers was very helpful and noteworthy."
Cons: "Carry on baggage at Mumbai Airport shown different dimensions than traveling from London. No proper communications for delayed flight and boarding was not organized. In flight food from Mumbai - London route was very much unsatisfactory."
Pros: "Everything was great during the flight."
Cons: "Immigration in Boston took 1+ hour standing in line and get through."
Cons: "Because I didn't make it and I want my money back"
Pros: "Flight exactly on time, and crew were helpful without being intrusive."
Cons: "Cannot get on with the layout of BA business class - there is not sufficient room for me to lie flat (I'm only 6'4), the person next to you is uncomfortably intimate in the face-to-face layout, and there's no way to get out of a non-aisle seat without disturbing the person next to you."
Cons: "Entertainment on the flight and also seats condition"
Cons: "We werent able to change our seats online and nor at the airport counter. So my husband and I had to sit separately on this long flight"
Cons: "Would have liked the option of internet - even for fee on the 12 HR flight from London to La. otherwise great"
The flight was canceled after 3 hours waiting. The crew was rude after all the delay.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: ". The staff was and movies waa the only good part of the flight."
Cons: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "Service, Ecofriendly, Kind Staff"
Pros: "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Cons: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Pros: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Cons: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."
Cons: "delay, changing the plane, no food"
Pros: "Nice friendly crew"
Cons: "Limited entertainment; no wifi"
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Cons: "No entreteiment. No food. One of the crew was indiferent and rude."
Cons: "Terrible service in checking luggage in at Grenada airport. Not the fault of Air Canada"
Pros: "Finally getting off the plane."
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "Crew and flight were okay."
Cons: "Reception and sound quality was poor."
Pros: "This was a full sized AB 330-300 which was full. With two aisles - everyone is no more than 1 from an aisle. The desk staff and crew were excellent."
Cons: "They delayed push back for 40 passengers that missed their connection. We left 20 minutes late and arrived only 7 minutes late."
Pros: "Comfort and Entertainment were great. They were punctual as well."
Cons: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Pros: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Pros: "- On-time departure, attentive staff and good selection of entertainment to pass 5 hours of travel time - Love the pre-boarding for families with kids - Good overheard space for carry-on bags - flight was not way overbooked and no one had to scramble for space"
Cons: "- Narrow leg room - relaxing in the economy class was challenging (but not surprising experience)"
Pros: "The staff were apologetic and understanding. Everyone felt bad for the staff because they had nothing to do with the nightmare."
Cons: "Not only that I missed my connecting flight, when I was actually able to board 24 hours later the boarding experience was a complete nightmare with long lines and completely disorganized boarding system. I am curious to see whether I will get compensated for the missed hotel accommodations in Amsterdam. Keeping my fingers crossed. All to say, my last trip with Air Canada."
Cons: "On the air canada website it said food included on international flights but when I got on the plane they said Panama - Toronto was not covered as International. ...really?"
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "Boarding was pretty quick, efficient, on time"
Cons: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Pros: "I liked that it all went very smooth."
Cons: "i would want the meal to include fruit and salad, something fresh."
Pros: "smooth flight, great pilots"
Cons: "Flight attendants unprofessional, airport stuff unpleasant"
Cons: "Flight attendants and customer service were horrible"
Pros: "Staff friendly. Food and drinks good. Good variety of entertainment"
Cons: "Limited leg room"
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "I liked the cabin crew. They worked really hard with what little they have to work with."
Cons: "Old planes, aisles way too narrow and too long, made drink service take forever!! Dicey for a diabetic, even when I brought my own water on. Food was yuck. Plane smelled, but the bathrooms were stinky! Can't you put up a sign asking men to sit down?! Urine on the floor, as always. Window blinds were sticky. Will never fly Air Canada again if I have any other option!"
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pros: "Great choice of movies. Crew came around on a regular basis with water and juice, plus 2 meals and a snack. The Crew was very professional and kind."
Cons: "They didnt board by area or rows for ecomon it was a mess on the plane with people from different sections trying to find overhead bin space and get by each other in the aisle. When the person in front of me tilted her seat it was inches from my face, not a good feeling. The leg room was adequate. The Boeing 737 is a nice aircraft."
Pros: "I had a missed connection due to a problem with the US visa on arrival system being down (mainly my fault for not being adequately prepared). Air Canada staff were very helpful and courteous, they rebooked my flight for the next day and helped me find a hotel for the night. Greatly appreciated!"
Cons: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
Pros: "Every aspect of the flight was great."
Cons: "I have only marked food and comfort down due to my height (6ft 3), whilst more room than some aircraft, I was unable to get comfortable - not the airlines fault I can't fly premium or business class."
Pros: "Gate changed shortly before boarding. Long walk to new gate but not a hardship. Friendly flight attendants"
Cons: "Didn't purchase any food. A number of movies were trailers only."
Pros: "Entertainment is great and the crew is always super friendly"
Cons: "Food. Comfort"
Cons: "Newer movies on the plane"
Cons: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pros: "Seat uncomfortable and not even a tv"
Cons: "The entertainment"
Pros: "Overall uneventful flight"
Cons: "My seat's audio jack didn't work"
Pros: "Space on the airplane"
Pros: "Very professional"
Pros: "Customer service in Mexico City is horrible!"
Cons: "Better training for customer service!"
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Pros: "Almost on time."
Cons: "Should have 1 free check in luggage to Mexico."
Pros: "We did get to our destination."
Cons: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Pros: "On time, pleasant crew"
Cons: "Food and boarding"
Pros: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Pros: "flight left on time"
Pros: "I'm very upset that an earthquake in our destination wasn't enough to cancel! Thank goodness I didn't end up going Friday because they had another earthquake Saturday!"
Cons: "The fact that the airline wouldn't refund my money despite a natural disaster in the area we were flying to!"
Pros: "Friendly staff"
Cons: "extremely limited legroom (worst that other airlines)"
Pros: "Excellent flight!"
Cons: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Pros: "Flight took off on time"
Cons: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Cons: "Worst experience I've ever had.. I've flown over 7 times with other carriers and my very first United Airlines experience was one to forget.. all around experience was a very SOLID F on the grading scale."
Pros: "Not much except crew on board was polite"
Cons: "Delay and bad service at Dulles airport"
Pros: "Everything good. Thank you"
Cons: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Pros: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Cons: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."
Cons: "Flight was cancelled twice and only paid for hotel. Would not pay for food"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Cons: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Cons: "My flight was cancelled 3 times and I arrived at my destination at approximately 10:30 p.m. instead of 11:15 a.m."
Cons: "Uncomfortable seats. Crew did not stop talking on the speakers"
Pros: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Pros: "Plane arrived earlier than expected to destination."
Pros: "Good price"
Cons: "Very cramped space for economy class"
Pros: "The free entertainment"
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "I didn't freeze! We got a little snack thing. The center seat wasn't taken so I had more room. Even tho it was delayed a bit to wait for connecting passengers, I would like to think the same would be done for me, so that was okay."
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Pros: "Flight was on time."
Pros: "Good flight. Lots of room."
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"