This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Enforcement of rules that were made up on the spot. Extorting passengers for non-existent "fees." If there is another airline flying that same route, never fly on Swiss Air.
Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.
The food could have been better but everything else was superb.
The premium economy seat was the wurst one I have ever experienced
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
Super friendly crew, good communication. I wasn’t expecting food on a short flight but they handed out a cheese sandwich on pretzel bun, very nice!
3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel
Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
Plane delayed due to weather. Plane boarded, then told to unboard due to a maintenance issue.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
Arrived on time. Great crew. Good food. Luggage delivered promptly
Left on time, arrived on time, despite weather, excellent service and food
Food was terrible, tasteless. I ordered ovo lacto special menu in business class and got vegan tasteless food instead. Really disappointing.
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.
it would good to have at least something to drink...
I want to ask kayak company are dealing with kiwi.com s r o I have bad experience for this.
