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Top 5 airlines serving Mexico City Federal District to Charleston AFB-Municipal
Scores according to KAYAK customer reviews
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Cons: "Food and entertainment could better"
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "The crew are great!"
Cons: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "The staff is friendly with attention to detail"
Pros: "One of the best service! Thank you!"
Pros: "Really good service."
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "Excellent service."
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "easy check in."
Cons: "can't choose my own seats."
Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "Not crowded"
Pros: "Good service"
Cons: "The seat in this airplane was downright uncomfortable."
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "ANA crew is very hospitable."
Pros: "Service in side."
Cons: "Air host listen on time"
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Cons: "Not much of a choice when it came to films"
Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Pros: "Best flight ever"
Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Pros: "Great service, I'd definitely fly again."
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Pros: "Better food"
Pros: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Cons: "Refund my money back"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "Great crew"
Pros: "It was super"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Left A bag behind in NY"
Pros: "The crew"
Cons: "One free beer"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Crew very nice"
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Pros: "see above"
Cons: "See above."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Cons: "Rough flight and landing."
Pros: "Flight took off and landed on time"
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "We had to leave the airport to get another boarding pass. Wish we could have gotten it at the start of our trip, because the people at the counters in Mexico city sent us to like 3 different counters. 2 aeromar counters and one delta. Things were not clear about this flight by aeromar operated by delta..."
Cons: "Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around."
Pros: "THEY PROVIDED LUNCH DUE TO ALL THE DELAYS"
Cons: "WAS DELAYED SEVERAL HOURS, WAS TRAVELING ALL DAY FOR A FLIGHT THAT SHOULD HAVE BEEN MUCH SHORTER. DUE TO THIS HAD TO INCONVENIENCE THE PERSON THAT WAS PICKING ME UP AS WELL!"
Cons: "Lost luggage and made me lose my flight"
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 4+ hr flight with alcohol included!! Will be flying with Copa again!"
Cons: "The seats were fabric instead of pleather."
Cons: "This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor."
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Pros: "The crew it was really nice and the seat too."
Cons: "The food, I was in the las seat, and I get the last thing for food and it taste really bad, and the fact the plane don't have for charges."
Pros: "The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep."
Pros: "Boarding very quickly"
Cons: "No entertainment"
Cons: "Food and movie selection"
Pros: "Crew was amazing and kept us well fed and hydrated"
Pros: "One crew member was not the nicest nor helpful in her communication."
Cons: "Being polite."
Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."
Cons: "Food, entertainment and waiting time"
Pros: "Everything ok, nothing that I say wow"
Cons: "The crew didn't go an extra mile for me. I forgot my kindle in the first plane. When boarding the connection flight an hour later, I told a crew so she would contact the other plane crew to locate it, but she told me to deal with it when we land. At landing the kindle was nowhere to be found."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Cons: "Good crew, food was all right, didn't appreciate check-in and priority process. I had to go to the counter to check in as the mobile and machines wouldn't allow me, then couldn't select my usual window seat."
Cons: "Queria pagar la diferencia de 5 boletos a Business Class y la del mostrador me dijo que no se podia. Tenia que ser 5 horas antes???? Gordita Dominicana aragana !!!! No quiso vender e hizo perder a su empresa. El Business tenia suficientes espacios. Mal personal el de Copa. No recomiendo la linea aerea."
Cons: "The fact that the airlines doesn’t serve food"
Cons: "Everything was unliked"
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Pros: "The crew was very nice. The food was very good"
Cons: "Seats are SO uncomfortable! Business class seats recline only a little bit and are hard as rocks. They should not sell those seats as business class."
Pros: "courtesy, punctuality and comfort."
Cons: "Seats are too small, my legs did not fit."
Pros: "New entertainment system has a lot of variety; music, movies and games. Food was much better than first flight."
Cons: "seats as usual"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "On time"
Cons: "Charged $100 for just 2 kilos excess bagage"
Pros: "Service was good, crew really nice."
Cons: "Plane felt old, no usb chargers, tiny screens that fold from the ceiling. An update would be great"
Cons: "The cabin was freezing in the flight Mx- Panama. Besides telling the creww ro lower the ac, the temperature was terribly uncomfortable and there were no blankets available, besides being a 6 am flight! The stewards were chatting a lot of the time and not really paying attention when serving the beverages. I asked for a tea, and was not offered sugar/cream and didn’t give me a napking. Perhaps this happened because I was seating in the last row. Very dissaponted with this flight."
Pros: "Boarding and check in"
Cons: "Bags are very slow arriving in Panama"
Pros: "Lots of leg room, love the food, frequent drink service, crew is always nice. Bag storage is generous."
Cons: "The problem with Copa, is that when you take the redeye, they wake you up with prerecorded announcements everyone the seatbelt status changes. The speaker is loud and they announce in 3 languages"
Pros: "I was traveling with my 2 kids. 10 and 7 years old. On the flight from Lima to Panama, we were assigned different seats but thankfully the airline was able to accommodate us and sit us together."
Cons: "The food was ok, but not great."
Pros: "Crew and flight attendants were very polite, flight departed and arrived on time. Great leg room for an average size person."
Pros: "The business class seating was awesome"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "no complaints, excellent service. It was a pleasure to fly Copa"
Pros: "Checkin fast. Arrivals and departures exactly on time (actually we arrived earlier than announced). Crew very good in every aspect. ;Lounge in Rio spectacular as far as distribution and space. Coffee was good in all lounges."
Cons: "entertainment: no individual screens and controls. Lounge ii Panama is awful, and was so crowded one could not find a seat. In lounges, snacks were limited and very bad."
Pros: "It was really good. I'll take it again."
Pros: "They have brand new planes. Of the four I took three of them had independent TV's for each seat from which you can choose the movie, tv show, or the music you prefer. It has also drinks available like rum or whiskey without any aditional cost and the crew was great."
Cons: "On my flight from Mexico to Panama City my tv wasn't working so I couldn't see any movie or anything."
Pros: "Fast boarding"
Cons: "Hour+ delay that could have been sped up; staff was not very accommodating."
Pros: "It was much easier than I thought switching from one airline to another. Everyone coordinate together very well and it went very smoothly."
Cons: "very cold on the plane and don't provide blankets!"
Pros: "Everything was good, no problem at all, everything very straight forward"
Cons: "No food options for vegetarians. Most of the crew seemed to be annoyed that we were vegetarian. No media option from Panama city to San Juan."
Pros: "The extra space between seats even in economy class. The food and service surpass most US airlines, excepting Southwest."
Pros: "The boarding process was efficient. The food was warm."
Cons: "-I didn't received a web check access email. -my bag is currently missing, I was frustrated because I wait a long time (over 1 hour) to get a claim form completed."
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Cons: "No wheelchair service on arrival ( asked before the flight)"
Pros: "I like copa airline bucause the behavior of staff are verry kind and nice services they give us"
Cons: "Airplanes really old, should change like Avianca ones, with personal screens"
Pros: "Nice flight"
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Pros: "Crew was great, boarded on time, arrived early!"
Cons: "Really miss the inflight tv screens, seats very narrow."
Pros: "Crew was nice.seats and storage better"
Cons: "Food choices too small, nothing hot, way to expensive"
Pros: "Gate agents wonderful - helped with a Passport issue and seating."
Cons: "Onboard flight attendant not happy with a seat change request (as recommended by gate agent) and then remained sullen (to me only) for duration of the flight. Childish."
Pros: "Could not tap opinion on previous page. Good trip. Good service. Good legroom which was covered."
Cons: "Food prices."
Pros: "Crew were very caring. Seats were OK"
Cons: "Just perfect"
Cons: "Flight was delayed. Otherwise fine."
Pros: "Great crew, on time, could charge my iPad, 2 beverage services, just an awesome job! Oh biggest - NONSTOP!"
Cons: "Can’t think of anything!"
Pros: "Crew was good, bumpy flight. Landed well"
Cons: "Monitor did not have sound Plug in bad."
Pros: "Very nice crew, good snack and drinks."
Cons: "LGA, the start was delay because of traffic jam...we spent 1 hr in the plane taxing."
Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."
Pros: "That it was a direct flight. No delays. Friendly gate people"
Cons: "The snacks. The seats hardly recline. Baggage fees"
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Nice service."
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Cons: "Flight was delayed."
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "Fairly smooth itinerary. Clean plane and friendly workers. Cramped seats, no entertainment system, three pretzel snack and not enough overhead space with everyone trying to cram too many personal items onboard makes for a frustrating experience. Not enough competition amongst Canadian operators. Expensive flight for such a short trip yet still a nickel and dime operation. Hopefully service will improve."
Cons: "See above"
Pros: "The staff providing excellent service and kindness for my mother as she requires assistance in boarding and disembarking. She advised she was well taken care of. On time, friendly."
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "WestJet does a good job of making you feel welcome. Boarding in Mexico City was a bit chaotic"
Cons: "My wife and I had specifically booked the flight to return home to Victoria in one day without a stopover in USA. Whilst in Mexico we were informed of a change in flight plan obligating is to briefly overnight in Calgary at significant experience and discomfort thus completely negating the choice of booking this particular flight"
Cons: "No movies available"
Pros: "The Flight Attendants were excellent!"
Pros: "The flight comes into Vancouver at a very good time."
Pros: "The Crew and Boarding was fine"
Cons: "The flight got delayed by 4 hours. No separate accomodation or food was provided. Unhappy with the delay with no compensation"
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Pros: "All staff were amazing"
Cons: "The Toronto airport has to be on of the most unorganized and disfunctional airport in the world. I have never seen any airport as poorly designed as this one. I would suggest that any traveller try to avoid this airport because I have never had a good experience at this airport."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "Everything! Staff were horrible"
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "The crew was friendly and attentive. Boarding was seamless and smooth. Departing from New York, they proactively asked the passenger to volunteer checking their carry-ons ahead of boarding so they didn't have to waste time when boarding the flight."
Cons: "There was no entertainment. The snack could have been something more substantial. The overhead cabin space both for departing Toronto and departing New York was was insufficient."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "Plane was comfy and on time"
Cons: "No west jet connect or in seat entertainment. Had to rent. Seems like a money grab"
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Pros: "Short flight. Home on time."
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Pros: "Excellent customer service. On time flight."
Cons: "Bathroom was filthy but that's a reflection on the patrons not West jet."
Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"
Pros: "On time departure, early arrival"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "Service crew was so nice and accomodating"
Pros: "The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot."
Cons: "The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here."
Cons: "Flight was late leaving ywg"
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Pros: "I’ve upgraded to executive and the service was excellent"
Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Arrive on time, excellent flight."
Pros: "I liked the entertainment center and the staff service"
Cons: "They don’t put something to eat between meals Like other airlines that you could get up and grab"
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "It is a good airplane very modern"
Cons: "Delayed. We wait almost three hours in the airplane."
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Pros: "The crew were very professional, I liked the free entertainment system available ( movies, music, etc.), and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires. The crew kept a good schedule, arriving and departing on time."
Cons: "Nothing to complain about. Everything was perfect!"
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."
Cons: "I travel in 4 AeroMexico flights, and in all of then they needed to check passengers carry because they run out of space in the cabin. If you are boarding in group 5 be sure you will not find carry on space."
Pros: "I was extremely pleased with the service provide by staff from Aeromexico. The seats on the plane were comfortable. The food was good. The flight was fine dispite the lack of entertainment (TV, phone/tablet charging station) you can use your own device most of the time, as long as the divice has plane mode function."
Cons: "The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great..... despite the turbulence!"
Pros: "The passengers were cool."
Cons: "Not enough gates in Mexico City. Boarding was very confusing as multiple flights board simultaneously through the same gate. This also makes people linger in the boarding lines even if their flight isn't boarding. To boot the flight was late and I missed all daylight on my first day."
Pros: "Seat back tv with movie choices. Fed on the plane, and nice crew."
Cons: "Always a delay in taking off, and always a delay in docking the plane at a terminal."
Cons: "Same, the employees at the airport were so meant to us and Was not respectful, they feel like they are the boss and there, they really don't have that feeling to help others, I hope they do somenthing"
Pros: "Good movies and entertainment"
Cons: "All our flights were delayed. Also our flight schedule changed multiple times costing me extra money for a hotel. Unacceptable. I would avoid flying with Aeromexico at all costs in the future."
Pros: "Good service and no delayed flight even through the holiday rush."
Pros: "I liked it because the fly was on time"
Cons: "The part I didn't like was that my fly had a connection in Monterrey Mex. and I had to wait for about 11 hrs on my fly from Monterrey to my destination ( Mexico City)"
Pros: "Boarding was easy and efficient. The trip was easy."
Cons: "When we arrived we were told that the entire plane's checked luggage had been decided to NOT be sent on that plane. They said that we could have it delivered to out hotel, except they refused to send it to our hotel because it was an hour away. That's not our issue, that's YOUR issue. So we had to wait at the tiny airport. They told us it would take an hour.... it ended up taking THREE HOURS for our luggage to arrive on another plane. Absolutely horrible experience. I will be flying with a different airline in the future, even if that means going into an entirely different airport."
Cons: "The Mexico City boarding and transfer process."
Pros: "Once you aré on the plane everything goes very wel. The flight attendants are very nice and sweet. Food is pretty good. We had a great flight."
Cons: "Checking-in in Mexico City is crazy and chaotic. Nobody can tell you anything. The boarding computers don't work. Lines are huge. It's a bit messy."
Pros: "Overall the service was nice. It's a shame that the negative had to detract so severely from what was an otherwise nice trip."
Cons: "I'd been warned that Aeromexico is notorious for baggage weight overages. When returning to JFK from Mexico City, I was lucky with my checked bag, but when boarding the flight, an employee had me put my carry-on, my purse, the heavy wool coat I had removed during security, along with a 1.5L bottle of water and other items I'd purchased in the terminal, on a scale, then declared my carry-ons were 4 kilos over the airline's allowance. I then had to head down the terminal to a customer service desk to pay ~$60USD so I'd be allowed to board and not miss my flight. I was the last person on-board. They didn't do this at JFK on my 1st leg of the trip, as I suspect they know they'd never get away with this in the States. I spoke to employees aboard the flight, then at JFK upon arrival, and also on the phone. No luck yet regarding a refund for highway robbery."
Cons: "I was impossible to check in. Errors in the system wouldn't allow me to check in the day before or and the self check-in. I had to wait in line and no one could tell me what the error was"
Cons: "Nearly got stuck in Mexico City because I misplaced my immigration form. Apparently this is a new Requirement, so the ticket must be retained and presented when exiting the country. I was not made aware of this by the airline."
Pros: "El personal es muy amable y siempre te atienden de buena forma. No tienen engaños en ningun momento, lo que reservas es loq ue te dan sin trampas ni tarifas sopresa"
Pros: "The crew were good."
Cons: "As usual, the flight was late - and this time, it was very late. I don't know why Aeromexico flights are so often late. If they had more competition in the areas I fly to, I would never use them again."
Cons: "Aeremexico they don't have good comunication I'm not sure if I'll flight again with them, ,I went directly to check my suitcase five women were just talking one of them was trying to helping me but she was more into they are conversation ,. Them my flight was at 7:25pm it got delayed and changed at 9pm but we didn't take of tell almost 10:35pm .... really it was a terrible experience :-("
Pros: "If your final destination is not Mexico DO NOT travel Aeromexico. You need at least 3-4 hours to clear customs and even if you get to the gate with 10min to departure AM will not let you on the flight. This airline has a near monopoly in Mexico and they do not treat customers with the care and attention western travelers are accustomed to. I travelled SF to Buenos Aires and both on my way down and back they made me loose my connection, which added an 11 and 9 hour layover respectively. The airport in MX is full of low level employees who cannot make a decision, nor rectify a wrong, even if they agree with you. THE WORSE TRAVELLING EXPERIENCE I'VE EVER HAD. Too bad because their on board service is good and they have a state of the art fleet (I flew the 787 dreamliner). Don't do it..."
Cons: "Didn't like delay from Mexico City to Alcapulco...more than an hour because they were waiting for the crew to get there."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "While flying it was good no delays or anything like that. The fly attendants were very nice."
Cons: "Check in was a living hell... I was in line for about 30 minutes, when I was the second to get check in. Someone came and grabbed all of us and put us in a different line and now we were at the end and in a longer line. Then when I was finally getting checked in the lady would not check in my bags because they were over for a few pounds I took the pounds out and put them in the other bag that did not have enough and even then she would not check in my bags. She wanted me to go in the back of the line. I already had my boarding passes all I needed was my bags to get checked in. So I asked to speak to the supervisor which then she immediately checked my bags but with an attitude."
Pros: "Going through the long lines and customs was normal. But once we were in we located the flight board to see our gate number it had the wrong time and gate to depart. Didn't get much help to determine where to go so bottom line we ran back and forth to another gate. The board still did not change. Later to fine out it was delayed and delayed and finally the board was corrected. It was a long day."
Cons: "Aeromexico does not have the authority to enforce the laws of Argentina. We could have boarded and paid the fee upon arrival. This cost us over $4000 for no reason. TOTAL SCAM."
Cons: "Gate 75 for AM 818 is overloaded. There are upward of 350 people milling around waiting for a number of flights to depart in a rather quick succession. The annunciator was drowned out by the crowd. I almost missed my flight because it was impossible to tell when the flight started boarding. Bussing on the tarmac is fun in concept, but not so fun in practice. The busses were uncomfortably hot, even though the weather was very pleasant. I really didn't like that aft of row 12 you could really smell the lavatory. The smell dissipated a little once we started taxiing, but remained for the duration of the flight."
Pros: "The crew were nice."
Cons: "Some thing. Wait listed tickets. Please let people know when the last tickets are wait listed! This is very Frustrating when you are traveling for an emergency."
Pros: "They were late landing in Mexico City because they are slow stupid Mexicans causing me to miss my connection. They then tried to blame it on air traffic controller delays and rebooked me for another flight home the next day without hotel call compensation or putting me on another flight Nother carrier when it was clearly their fault then be arguing with the ticket agent turned into him calling the federal police because he was a POS"
Pros: "THAT IT LANDED"
Cons: "CHANGING PLANES AND TIMES"
Cons: "Not even a snack in first class. Only one drink service because of lazy purser."
Pros: "Because I booked through kayak who booked through priceline, I didn't get an email from aeromexico which apparently told me to be there 3 hrs early since supposedly they end boarding an hr before the plane takes off. The rest was the horrendousness that is Juarez airport.-- although I arrived an hr and a half before (very normal amt of time in any airport I've been in) it took me so long to figure out where to go and then get there that I ended up being 5 min late to boarding which starts 2 hrs before your flight. No refunds, no affordable flight change options and hrs of waiting in line to talk to different period to no avail. The wrist is that you know they overbooked the flight on purpose and made money. Had to buy a brand new ticket on the spot, but I certainly didn't get one from aeromex"