Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "I love everything!!!!!"
Cons: "Nothing everything is great !!!!!"
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Pros: "Crew and entertainment"
Cons: "Our flight was delayed 2 hours. But the crew was very nice. I caught a couple crew members going way and beyond to help customers."
Pros: "Everything was perfect."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Pros: "Crew was polite and welcoming. Seats were good"
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Cons: "Airline too busy ?we lost are flight"
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "No tanta supervisión en el peso de maletas."
Pros: "*Food/Beverages provided *Movie/Show selection"
Cons: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "Airplane was in excellent condition and arrived very well rested. Thank you for the great service."
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "No good"
Cons: "Never fly w Adirondack"
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Cons: "Check in at Mexico on our way to Chicago, they were rude and trying to intimidate , the flight itself what normal experience"
Pros: "good price -"
Cons: "late leaving - not the worst"
Cons: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."
Pros: "Excellent service I will travel with aeromexico again."
Cons: "Did I have to pay for my baggage"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "Crew on board was very nice. Crew on land was horrible."
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Pros: "On time and comfortable."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Pros: "Everything was perfect"
Cons: "Had trouble getting movies in English"
Cons: "I was very upset, because I purchased my baggage and at times of check in it was charged for extra baggage(that I did not have!!) When I questioned the lady at check-in why I was being charged for extra baggage and I did not have extra, she said those were the rules and either I paid or I could not check my bag in, then showed her proof that I had purchased my baggage option online and she stated they don't work with the online policies. That she didn't know why I had purchased my bagged fee online, and still charged me extra. I will NEVER FLY WITH THIS AIRLINE EVER AGAIN!!! She did not even allow me to speak to a manager, she said there was no one above her. Extremely RUDE!!"
Pros: "I was comfortable, it was an all Arround good flight, friend Iiness,."
Cons: "Hard to think what I didn't like, since it's been years since I did not get a nice breakfast in other airlines until I flew on airmexico,and did get one."
Cons: "Landing was rough but then it is Mexico City"
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Pros: "Loved the movie selections."
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Have to say the airport crew for this flight was terrible, the attitude of the ground personal was not something I expected from AA. They were rude and prepotent. Made a comento to customer service and the just answered that their personal are professionals. They asume they are never wrong and we the customers are the problem. Big X for AA.
I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
The flight was delayed, the service was awful, the crew unatrentive,a sad experience
Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed
Kept switching gates is the only negative thing
The crew was great. They all deserve raises.
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
Flight delayed 4 hrs. Entertainment system didn’t work.
Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "The flight was great. Smooth ride with little turbulence. Great FREE entertainment options on screen. Boarding was quick and orderly for a full flight. Ability to charge my phone."
Cons: "Cramped seats. Limited snack option."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Pros: "Food and entertainment were great"
Cons: "wish there was more legroom"
Cons: "I missed this connecting flight."
Cons: "The service from the check in desk to the stewardess"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Movies are comparatively new"
Cons: "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "The seats were comfy and spacious."
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Pros: "excellent from ticketing to depaning"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Cons: "Cancelled, had to stay in Dallas until next day"
In flight entertainment was great! There were no food choices, they were out of non-veg.
Didn't actually make the connection to Newark due to weather conditions. But rebooking was easy and everyone at British Airways was incredibly helpful! I will definitely fly this airline again without hesitation!
Offered a cold snack (maybe a sandwich and cake) rather than a meal for the second meal offered. More tea and coffee offered throughout the flight. Loved the crew, could not have been more helpful and happy! Luggage at the other end seemed to come off last although we were world club class and it had a priority tag on it.
British Airways left my luggage behind. Heathrow sucks!
T5 very easy to check in, security was a pain. Boarding was very easy. Flew with Finnair, most enjoyable, great crew.
THÉ GLIGHT WAS CANCELLED AFTER BIARFING THE PLANE AND WAITING MORE THZN INE HOUR IN IT!!!
Our luggage didn’t arrive with us and it is a very big problem
Flight was delayed but lands at Heathrow and had water and crisps on the flight which were complimentary!
The check in counter closed early and we missed the flight. The flight was delayed but they closed at the regular time. We were there just didn't rush to the counter because of the delayed flight. We called Kayak - before that flight took off. And was told that we were a no show and we couldn't apply the ticket to another flight. That cost us $1,500. Very poor service. Really disappointed and debating about ever using KAYAK again. John
The food was terrible. My luggage did not make it from NY to Heathrow as best I can tell. American says that British Air had it and lost it. It took them four days to get it to me. Also the food on American from SFO to JFK was superior to that of JFK to Heathrow. I also did not get my Global Entry TSA Pre status on the British Air issued tickets and had to do the whole thing in security which was a drag. It was not a good experience. The fully reclining bed with the privacy configuration was definitely the best of any of the airlines so an excellent for the plane seat / bed configuration.
Cons: "Excellent on every level!!"
Cons: "More entertainment options"
Pros: "We finally got there."
Cons: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Pros: "Great crew. BA lounge at Heathrow excellent."
Cons: "Flight delayed 4 hours due to technical issues. BA for a new plane but unfortunately still 4 hours late leaving Heathrow."
Cons: "Hard to get over having to recheck our luggage"
Cons: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Pros: "Good crew, friendly and plane was spacious and well equipped"
Cons: "Boarding and waiting to exit the plane were both very delayed"
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Pros: "We didn't crash."
Cons: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Pros: "Seat and space in plane"
Cons: "the old part of Nairobi In Airport... JKIA .....is appalling and the boarding procedure very tedious and uncomfortable Inflight entartainement is as old as the plane... built in the 80's"
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Pros: "The curry was good."
Cons: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."
Cons: "Left late. Was told we would still arrive on time. Sat waiting for a gate to open which took all most 45 minutes. We had 12 minutes to depart, go through security and RUN to another terminal and navigate a foreign AirPort and run onto a BA plane that we were told would not wait for the numerous passengers trying to reach the plane. And then sat for over 30 minutes on the plane while the "luggage" was being loaded. Then was told our luggage never made it to our plane. Given both flights were BA I was totally disappointed for this short-term anxiety that was unnecessary."
Pros: "Service kind and efficient"
Pros: "They upgraded me to business class"
Pros: "Sort of on time"
Cons: "Buy on board menu poor Both sandwiches contained cheese Of the meat dishes all except one containing pork No indication of halal dishes Also several nut dishes The of the four confectionary offerings, three contained chocolate"
Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."
Pros: "New plane. Good leg room. Good service overall."
Pros: "BA crew was much better this flight"
Cons: "Crew attitudes"
Pros: "The flight was on time"
Cons: "The airline is very mechanical Customer service in non personal and robotic"
Pros: "Crew was professional and good, as usual. Plane was clean and as comfortable as economy class can be."
Cons: "I guess a hazard of being toward the back, but they were running out of food choices. It was still pretty good. Also, my entertainment screen was working only so-so."
Pros: "The food on the flight was good and the wheelchair assistance was good too."
Pros: "The middle seat was empty. Handed out drinks regularly."
Cons: "Really long gap between the main meal and the snack. I was hungry enough my stomach was growling. General boarding was mayhem. On the way to London, we boarded back to front. Fewer available movies than on United."
Cons: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Pros: "The crew was very friendly"
Pros: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Pros: "Excellent service and amenities"
Pros: "Very attentive, kind caring"
Pros: "The flight was reasonably priced."
Cons: "British Air flight attendants kept bumping into me, hitting my face with curtains, etc but never once apologized for the inconvenience. They would not provide water on a three hour flight! Their competitors provide that and a snack for similar length flights. Their boarding process is also the most chaotic I've ever experienced. I will never fly with them again."
Cons: "The hour + delay leaving LAX AND DELAY again on landing"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Pros: "Excellent service. Condition of the airplane"
Cons: "Boarding process a little chaotic."
Pros: "Friendly gate staff and crew, new and comfortable plane, and early arrival."
Pros: "Like the direct flight."
Cons: "Didn't like the 2 hour layover."
Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."
Pros: "Everything worked pretty well, and BA's staff was very correct. Seats are quite good, and flight wasn't full, which I greatly appreciated."
Cons: "It bothers me to have to pay for a glass of water. Still does not make any sense to me."
Pros: "The crew but the seat no"
Pros: "Fast, hassle free flight. Plenty of leg room"
Cons: "The flight was delayed repeatedly, finally taking off almost five hours behind schedule"
Pros: "Was a good flight"
Pros: "Crew, ground staff"
Cons: "Bad coffee. No food on international flights"
Pros: "I did like the affordability"
Cons: "For starters more boarding staffing and more organization when transporting all of us, our flight was delayed 1 hour"
Pros: "Nothing special"
Cons: "I cant make check in 24 hrs, its difficult To find my correct last name. Theres a problem with the App. The fly has 1.30 hr delayed"
Pros: "In flight amazing / everyone at the gate really bad"
Cons: "Better customer service training is obviously required , no one goes the extra mile for their customers"
Cons: "Interjet cancelled my previous flight from Cancun to Mexico and not just mine but several otherrs this weekend. I missed my Mex city to Chicago flight because of that reason and they offered me to fly to Chicago in 2 days!"
Pros: "Great crew, very friendly. PU seats were comfy for us thin, healthy Americans. Grateful for the water and alcohol options."
Cons: "Boarding gate was a mystery till about flight time. We rushed from one sala to another. That was unnerving. Slower, clearer English announcements. Let the crew know it's OK to speak English slowly and enunciate clearly."
Pros: "On time"
Cons: "Better boarding organization"
Pros: "Yes guey were."
Cons: "Dont think so."
Pros: "Seats are not comfortable at all, also they don’t have any entertainment, crew are okay but not helpful"
Pros: "Leg space was huge compared to other airlines"
Cons: "Healthier snacks"
Cons: "No soap in bathrooms Bathrooms dirty No WiFi No power source No entertainment center"
Pros: "The legroom is comfortable on Interjet flights."
Cons: "Every single flight I've taken with Interjet on this trip has been delayed. This one specifically was delayed two hours. My flight from Chicago to Mexico City was delayed 5 hours."
Pros: "The complimentary snacks!"
Cons: "They were not able to seat us together"
Pros: "Speedy delivery of checked baggage and leg room is pretty good"
Cons: "Long waits at check in, almost two hours delay (no announcement or apologies from the staff), had to take a shuttle to board the plane, no entertainment in the plane, no WiFi ir phone charger, noisy engine. I will definitely not recommend this airline."
Pros: "Our flight from Mexico City to Guatemala City left 20 minutes late but there was plenty of legroom as the seat rows are not bunched up like they are on American carriers. Chips and a drink for the snack on the brief afternoon flight was just right. Overall a pleasant flight!"
Cons: "Entertainment = there is no entertainment. The little screens just play ads over and over again. No outlets or USB not worth it, especially on 4+ hour flight"
Cons: "One flight attendant’s failure to show up inconvenienced hundreds of people (passengers and their families and friends and business associates. This is the fault of the airline. Very poor “service”"
Pros: "The wide seat and comfortable legroom. I enjoy the pleasant ride"
Pros: "The leg room was better than average and the seats were fine. The flight attendants were very courteous."
Cons: "I would be aware that booking the cheapest fare likely gets you assigned a seat that does not recline because they are right in front of the exit row. This wouldn't matter except that the seats in front of you do recline, so you are trapped in a very small space. There is no entertainment to speak of, and there is no wifi. Also, the food was a bland sandwich. Truly a no-frills flight."
Pros: "Interjet flights are usually great, with much more legroom in coach than US domestic airlines offer, and that was still true for this trip. Problem was that on our flight from Mexico City to LAX, the air conditioning wasn't working properly - it was 80 degrees F or warmer on the plane for the entire flight."
Cons: "On our leg from Mexico City to LAX, the air conditioning wasn't working properly - it was 80 degrees F or warmer on the plane for the entire flight."
Pros: "Attendants were very pleasant and good drink options."
Cons: "No wifi on board and no video. They just kept repeating the same promotional tourist video through the flight."
Pros: "The seats were comfortable"
Cons: "We were wet, cold, and three hours late! They took us in a bus to the airplane while there was a thunderstorm, the old people from the wheelchairs needed to climb stairs under the storm! All the passengers where wet. Then, they said that we have to wait to fly and we left Mexico at 9:15ish! We arrive to Chicago at 1:30ish. They told us that our luggage where going to be at number 8 and it was number 7. A horrible flight because of the bad services at the airport!!!"
Pros: "the crew"
Cons: "wait time to board"
Pros: "The airline accommodated my mother and I to the emergency row just so we could sit together. The pilots must have had some great coffee right before landing b/c their landing was spectacular."
Cons: "The boarding zone numbers is deceiving-the Mexico City Interjet staff called everyone going to Dallas to board and a massive exodus ensued regardless of zone number. Although the emergency row had extra leg room, the chairs could not lean back. Not sure why there were controls on the armrest and no screens for entertainment, but a good read distracted me from pursuing any further questionings."
Pros: "On time"
Cons: "We need charge to device"
Pros: "The best thing are the spaces that Interjet has in the planes between seats"
Cons: "The boarding pass is the same as a supermarket ticket and that it didn’t have anything for entretaiment"
Pros: "Staff was friendly."
Cons: "Plane was delayed. Seats were super uncomfortable. Restroom was really dirty."
Pros: "the planes are new and there was more legroom than most airlines. also I did not have to pay extra for a checked or carryon bag like some airline companies in america are charging these days."
Pros: "Check in was smooth and easy. Boarding and departure right on time. Crew is very professional and helpful. Overall, a very good flight back home after being on the road for a month."
Cons: "The gate changed, but the flight screens didn’t update the change for a while. I believe this was more of an issue on the airport’s end, rather than Interjet’s"
Cons: "it was also delayed and the airline didnt announced it"
Cons: "We had one hour of delay and the interjet team at the airport didn't even know what was the gate to board, they sent us to the other side of the airport becasuse they didn't were sure."
Pros: "I felt taken care of by the very professional flight crew. Well done Interjet!"
Pros: "Excellent service and comfortable seats, this is my best airline to travel."
Pros: "Flight to Mexico they were awesome!"
Cons: "The worst customer service leaving from Mexico City to Chicago. They refuse to provide a wheelchair for my mom until 7:00pm. She was required to stay by the check in counter without access to a chair. She decided to against doctors orders in order to find a place to seat. Our flight was scheduled to leave at 7:50pm. We weren’t inform of gate and delayed until 7:40. Upon arrival we had to wait an hour for luggage."
Cons: "What i didnt like was its a 5 hour flight and they hand you a cold sandwich. No good."
Pros: "Leg room, price, service, boarding process."
Cons: "it delay more than1 hr in the first flight and more tha 2.5 hours in the second flight"
Pros: "The staff was very firendly"
Cons: "I looked into changing my flight and was surprised at the $250 cost per ticket opton (seems like gouging). For the possibility to change, I will not use this airline again. Also, video with sound played for the majority of the flighy despite access to ear phones. The sound could not be ignored/escaped. I prefer quieter, more relaxing spaces."
Cons: "Mal la sala de espera, mal los asientos "nuevos" del avión, para vuelos de más de tres horas, están criminales, duros, no se reclinan suficiente, y no hay nada para comer, ni comprado, en este vuelo, sobre todo en este vuelo. Yo no vuelvo a viajar en interjet"
Cons: "One piece of luggage was left in Mexico City, but they got it on the next flight to Oaxaca and delivered it to where we were staying a few hours later."
Pros: "everything was fine"
Pros: "Going to Mexico everyone was nice"
Cons: "In mexico city i had to pay for my lounge and on the website says i get 1 free bag they respected on the way to Mexico but on the way back they didn't"
Very organize crew air port and airplane as well,
Cons: "The actual flight was fine. It was the delay, followed by what seemed changing info on when it was happening. Every 30 minutes it changed. Five minutes before the flight, the info board said it had been moved to 9:40pm and was changed from Gate 3 to Gate 30, a very long distance to get to. However t"
Cons: "With the exception of delays due to thunderstorms all was excellent."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Economy plus was so roomy and the crew was very attentive and nice."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Check-in process was smooth"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Pros: "The flight was actually with United not Lufthansa."
Cons: "It was like they changed our Lufthansa flight to United. I was not able to get our seat until the last minute at the counter. Luckily the crew was good and helpful atherwise I could not even sit with my husband. My chair was broken so I had to sit very straight. The screen was very tiny like only half size of the one on Luthansa flight. The food was only so so as well but that was just my personal taste."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "Staff are so nice"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "Everything. The service was amazing."
Cons: "Everything was fine."
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Cons: "That meals were not included and a glass of wine was like $17"
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
Pros: "United Provide good service"
Cons: "The flight delayed"
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "Plane arrived earlier than expected to destination."
Pros: "The free entertainment"
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Cons: "No alternative options given. Slow response. No retrieval of email confirmation after purchase of trip. Flight was delayed and no notice was given. Rental car had to ordered last minute and was left without room and board for the night. Had to call again for actual co formation of second flight because no notice was given,"
Pros: "United is reputable. I like the trust of knowing what to expect, especially on international flights."
Cons: "Both United flights, to and from, were delayed. In both incidents, it seemed that our aircrafts were switched out. Thus., we waited for another to arrive. In the MEX - ORD flight, we stood waiting with our boarding groups for at least 30 minutes. United seems to do well on my domestic flights, but international, I may consider a different airline next time."
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."