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Top 3 airlines serving Mexico City Federal District to Palm Springs
Scores according to KAYAK customer reviews
Pros: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Cons: "Refund my money back"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "Great crew"
Pros: "It was super"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Pros: "The crew"
Cons: "One free beer"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Cons: "They wouldn't deal with any flight changes."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Excelent service"
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Pros: "The crew was amazingly helpful!"
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Pros: "see above"
Cons: "See above."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "Flight took off and landed on time"
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "We had to leave the airport to get another boarding pass. Wish we could have gotten it at the start of our trip, because the people at the counters in Mexico city sent us to like 3 different counters. 2 aeromar counters and one delta. Things were not clear about this flight by aeromar operated by delta..."
Cons: "Book seats together for parties traveling together."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "Great customer service"
Cons: "Nothing that I can address everything was good"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Absolutely nothing!"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "The atención"
Cons: "Getting a flight"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Pros: "Nice flight"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "4 hour mechanical delay and shitty communication"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "Once we finally departed the flight timing was excellent."
Cons: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Pros: "excellent from ticketing to depaning"
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Everyone was very helpful."
Pros: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Cons: "n/s as only a 40 minute flight"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Cons: "The landing gate in Palm Springs."
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Cons: "No seemed happy at all."
Cons: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Pros: "Crew was great, boarding fine."
Cons: "Several trips on train around airport due to gate changes. Bummer, that! Could have whiled away a bit of time instead of perpetually thinking I was late and going to miss flight."
Cons: "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "The water"
Cons: "After the whole ordeal with the first flight, I get on my second flight, which was only an hour. Something happened with the air on the plane and it was sweltering the whole flight. Really hot and uncomfortable! The day, overall was very taxing - I paid $521 for a ticket and expected a good experience . I guess that was too much to ask for. I am disappointed in American Airlines and will NEVER fly that airline again - nor will any of my family."
Pros: "Offered me to take the exit row for free at checkin"
Cons: "Old, not free and NOT WORKING entertainment screens. Before checkin, they have 10 different prices for the same crappy economy seats. Food is not free, pretty bad for an international flight."
Pros: "Everyone I interacted with was wonderful including the personnel at the terminal."
Pros: "Space on the airplane"
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Cons: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Pros: "i did enjoy the can sized complimented refreshment"
Cons: "one of the flight member was extremely rude. entertainment Food"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Pros: "Sitting was fine. Some crew member couteous"
Cons: "Snacks are mediocre, a bag of chips for a $500 plus air fair? Consider travelers with good eating habbits, dont treat adults like children. Delta serves healthy snacks before bosrding and at least a cold sabdwich fir travel, -and free movies. Worth the lenghty flight."
Pros: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Pros: "The crew was friendly and very efficient."
Cons: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Pros: "Plane arrived earlier than expected to destination."
Pros: "Will never use united."
Pros: "Good price"
Cons: "Very cramped space for economy class"
Cons: "Delayed because of baggage not being ready for flight."
Pros: "Stewardess were very nice"
Cons: "Tried to change flight to different day cost was rediculus united wanted an additional amount equal to the cost of the whole round trip not very helpful Were TSA approved going but not returning At 84 did not appreciate this. Will not fly United again if I have a choise"
Cons: "Ron working the check in desk at United gate B67 to B79 was extremely rude, condescending and combative. I was appealed & offended by him and the way he spoke to me. I also observed his poor treatment of other passengers I will not longer use United Airlines for my flight needs"
Pros: "The free entertainment"
Pros: "Updates from pilots Airbourne"
Cons: "The gate told us it was a late arriving aircraft but that flight wasn't late.. it was a negative swap and there was no way for the inbound crew and aircraft to be on time.. just tell the truth.. feet were freezing"
Cons: "Short flight everything was fine"
Cons: "Payed entertainment"
Pros: "The service"
Cons: "The fact that a 3.5 hour flight to MEXICO didn't have tequila or mexican beers. c'mon. Really? The food choices were just a joke."
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "Very good! Very nice and friendly employees!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "United is reputable. I like the trust of knowing what to expect, especially on international flights."
Cons: "Both United flights, to and from, were delayed. In both incidents, it seemed that our aircrafts were switched out. Thus., we waited for another to arrive. In the MEX - ORD flight, we stood waiting with our boarding groups for at least 30 minutes. United seems to do well on my domestic flights, but international, I may consider a different airline next time."
Pros: "Everything was great!"
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Pros: "We boarded in record time and took off in record time. The landing was so smooth I hardly noticed it. Perfection!"
Cons: "Anything I didn't like is typical plane stuff - small cramped seats, one cup of soda instead of the entire can, etc. Nothing unusual!"
Cons: "Apart from the bad weather, the flight from Houston to Mexico was delayed because we were waiting for two flight attendants that were coming from another flight. The airline needs to have enough crew."
Cons: "they didn't serve us, not even water. Also they tried to land once and they could not and then they took us back and retried. Not an explanation or anything.. I believe that the pilots didn't know what they were doing.... I fly frequently but this is one of the worst experience, plus have in mind that you go to Palm Springs to enjoy and relax not to die.., If you have turbulence least announce the passengers and prepare them."
Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."
Pros: "The flight was good overall although I wish on a 5 hour plus flight there was more food for free."
Cons: "A very expensive item was stolen from my suitcase. Very unsettling. And a claim takes up to 8-10 weeks to process and no guarantee that it wil be honored."
Pros: "Boarding on time"
Pros: "Every second of the trip"
Pros: "Everything ‼️"
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Pros: "The flight was pretty empty so I had an entire row"
Cons: "I asked a staff member a question about my checked luggage and I felt like he blew me off. No big deal though."
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"
Pros: "Safe, On time Flight attendant was brilliant"
Pros: "My flight was perfect, I really enjoy it and we arrived early."
Cons: "Just clean the table tray"
Pros: "Delayed 3 hours. Rerouted to the wrong airport. But worst of all was the seats. Awful. Don't recline, no padding. Worst ever."
Cons: "5 hour delay no good."
Cons: "Seats in economy are always short on the knees. Paying $25 for checked bag is way out of line. Free is better, but $10 max would be more than enough since fuel charges have gone way down for all air lines."
Pros: "I really like when everything runs smooth no delays"
Cons: "Had to go through the boarding process twice due to molding in the passenger area that needed to be glued. Perhaps an inspection could have been made prior to boarding?"
Pros: "I really had been a good experience with you I don't really had that much to complaint, the only personal I will re-trained to be more polite and understanding will be the people's or employees who make us as loyal costumer to have a hard time for a few onces. They need to be a little more understanding not just to judge everybody equally for who we are traveling to"
Cons: "Being treated like I was during somethings wrong just because a had a few onces on my luggage and I was traveling to a third word country"
Pros: "Right on time"
Pros: "The flights were on time."
Cons: "A little bit more legroom."