Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Good! No complaints, no suggestions."
Pros: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Cons: "Refund my money back"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "Great crew"
Pros: "It was super"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Crew very helpful and accommodating."
Cons: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Pros: "The crew"
Cons: "One free beer"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Pros: "see above"
Cons: "See above."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Pros: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Cons: "Nothing, great ride!"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Cons: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Attention to detail, truly caring for the passengers and a nice smile."
Cons: "Everything was first class and there was nothing that was actually decided that was not received."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Pros: "Flight took off and landed on time"
Pros: "I had my own entertainment...none on the plane. No food...just pretzels."
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Good pilot. Decent flight attendants. All good."
Cons: "The price."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "The crew was amazing. They kept us updated."
Cons: "Not wearing masked, but I understand the requirement to wear one."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "The flight and crew were very nice"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "We had 3:10h delayed..."
Pros: "this flight was canceled!"
Pros: "The atención"
Cons: "No complaints, great crew, great service, great flight!"
Pros: "Wonderful Crew"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Pros: "It was all good nice crew and smooth flight"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Nice flight"
Pros: "Great service!!!"
Cons: "I couldn’t finish the free in air entertainment. My flight was to short. :)"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Cons: "They didn't even get me to Sarasota, they flew me into Tampa."
Pros: "excellent from ticketing to depaning"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
Cons: "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."
Pros: "Everything went fairly seamlessly despite having a pacted plane."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "TV screens on the back of each seat with tv and movie selections"
Cons: "Crew member at the gate told me my perfectly sized carry on bag was too big and it HAD to be checked.. wasn't too happy about that as I purposely brought a carry on to avoid Baggerly claim."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "It left on time and we got there in time."
Cons: "Everything, I flew with Jetblue and after that I would rather just pay the difference next time, they wanted you to pay for Wifi, 10 dollars, no ma'am. I paid for a flight, why am I paying for extras that should be included , AA was like an airplane from the 80's or something."
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "Offered me to take the exit row for free at checkin"
Cons: "Old, not free and NOT WORKING entertainment screens. Before checkin, they have 10 different prices for the same crappy economy seats. Food is not free, pretty bad for an international flight."
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: ". The staff was and movies waa the only good part of the flight."
Cons: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "Service, Ecofriendly, Kind Staff"
Cons: "2h delay because of technical issues"
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Cons: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Pros: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Pros: "Professionalism Pilot kept us informed"
Cons: "No free snack (like peanuts) was offered. It would be nice to be able to nibble on on a snack along with the one free drink."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Cons: "No entreteiment. No food. One of the crew was indiferent and rude."
Pros: "Finally getting off the plane."
Pros: "Boarding was efficient"
Cons: "Flight was cold, movie and tv choices were poor."
Cons: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "Professional and polite crew"
Cons: "Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "Entertainment options"
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Pros: "Straightforward flight."
Cons: "Two guys behind us talked the ENTIRE flight. This was an overnight flight when most people wanted to sleep. Quite rude for Canadians."
Cons: "Flight delays"
Cons: "The flight was delayed several times without any explanation or update from Air Canada at all. Everyone was at the gate ready to board at 6:50. The screen didn't indicate that it was going to be delayed. There was no one from the crew or AC at all at the gate until 8:30. No announcement, whatsoever. Then when we finally arrived at SFO, the plane was circling above SFO in a storm for another one hour and fifteen minutes..."
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Pros: "Staff was very nice"
Cons: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Pros: "Service was good and people were nice."
Cons: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Pros: "Air Canada needs to improve their check in process at the Barcelona airport. There were people everywhere waiting for way too long with no real lines or people to help explain where to go. More check in people are needed to improve this process. Once we got up to the front of the line (after about 1 1/2 hours) there was a short line for those who did not check in prior to getting in line - why would people who don't follow the process get an advantage?"
Cons: "No leg room Seats uncomfortable"
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "Comfort and Entertainment were great. They were punctual as well."
Cons: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Cons: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Cons: "Small plane. Poor service. No real inflight entertainment. Food was terrible"
Pros: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."
Pros: "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
Cons: "Seats were, as usual, cramped. Not enough food was served."
Pros: "The flight attendants were very nice."
Cons: "flight attendants were not very helpful."
Cons: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"
Pros: "Safe and efficient."
Cons: "Poor seat room. Food quality mediocre."
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "Air Canada provided accommodations for me when I was informed about my removal from my connecting flight."
Cons: "I didn't enjoy the sassy customer service representative who "assisted" me in redirecting me for the next possible flight to India. She booked me for a flight to London and told me that I was also confirmed for an Air India flight from London to Delhi. This "confirmation" was false after checking in with Air India. There was no entry of me being registered for the flight. Luckily, there were enough seats to make my accommodation. The looming concern that followed was that my bag was clearly not going to be in Delhi once I arrived to my destination. This then became my reality and had to deal with not having my luggage for 6 days in India. There was blatant disregard between both airlines in trying to deliver my bag to me. They both blamed each other and refused to claim responsibility. With both refusing to claim fault, I had to fend for myself and pay for clothes and other necessities. Hands down, the WORST experience I've ever endured while traveling with any airline. I vow to never fly Air Canada and Air India ever again."
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Pros: "I liked the Air Canada flight crew. They were all helpful and friendly. The flight was late leaving Toronto due to Florida weather issues and the crew did a good job keeping us informed and as comfortable as possible during the wait."
Cons: "Very little room in the seats. I am a man 5' 9" tall so I am average height. I barely had leg room and even less so when the person in front of me reclined his seat. Made the 3 hour trip feel a little uncomfortable. I miss the "back of the seat" entertainment system although the option through Air Canada's app worked fine,"
Cons: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
Pros: "No hassle about size and dimensions of carry on luggage - yeah! On time departures and even early arrivals! Very polite and great customer service! Enjoyed the bi lingual (english/french) aspect of announcements! good movie/entertainment choices!"
Pros: "Fast boarding and takeoff"
Cons: "Delayed 1.5 hours"
Pros: "They give you earbuds if you forgot yours."
Cons: "I have been on several Air Canada flights and only ONE has taken off on time. Who has an international flight and does not serve any food? Not even one peanut or pretzel!! Entertainment system has the absolute worst tv shows. Or you need the app and PURCHASE the privilege to use it. The people boarding move at a snail's pace"
Pros: "Space on the airplane"
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Cons: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Pros: "Flight landed forty minutes early."
Cons: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Pros: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Cons: "That meals were not included and a glass of wine was like $17"
Pros: "We got on time to destination"
Cons: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Cons: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Pros: "i did enjoy the can sized complimented refreshment"
Cons: "one of the flight member was extremely rude. entertainment Food"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Speed of boarding, no hassle with carry on bags"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Pros: "On time and friendly"
Cons: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Cons: "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Pros: "The plane was only half full -- plenty of room!"
Cons: "Turbulence (not your fault)."
Pros: "The person sitting next to me...that were pleasant."
Cons: "That when I explained being hearing impaired the boarding attendant said my carry on needed to be checked. I didn't understand her and proceeded to the loading blank. Then when boarding the attendant informed me. I explained I checked my bag in the airport compartment tester and it was fine. I also asked the attendant at the counter. She confirmed it was fine. Still smiling until the snack pretzels were passed out. When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. When boarding I watched orhers board with the same size bag as mine, and wondered if telling someone you can't hear gives them the right to inform you at the gate that your bag needs to be checked?"
Cons: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Pros: "The customers service excellent"
Pros: "Super effiecent and time save to get home."
Pros: "Just great"
Pros: "The crew was friendly & responsive. The snack options were good & I got the whole can of Ginger Ale, without asking! Overall, a pleasant experience."
Cons: "Uncomfortable seats. Crew did not stop talking on the speakers"
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Pros: "Sitting was fine. Some crew member couteous"
Cons: "Snacks are mediocre, a bag of chips for a $500 plus air fair? Consider travelers with good eating habbits, dont treat adults like children. Delta serves healthy snacks before bosrding and at least a cold sabdwich fir travel, -and free movies. Worth the lenghty flight."
Pros: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Pros: "The crew was friendly and very efficient."
Cons: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Pros: "Plane arrived earlier than expected to destination."
Pros: "Good price"
Cons: "Very cramped space for economy class"
Pros: "The free entertainment"
Cons: "Payed entertainment"
Pros: "The service"
Cons: "The fact that a 3.5 hour flight to MEXICO didn't have tequila or mexican beers. c'mon. Really? The food choices were just a joke."
Pros: "United is reputable. I like the trust of knowing what to expect, especially on international flights."
Cons: "Both United flights, to and from, were delayed. In both incidents, it seemed that our aircrafts were switched out. Thus., we waited for another to arrive. In the MEX - ORD flight, we stood waiting with our boarding groups for at least 30 minutes. United seems to do well on my domestic flights, but international, I may consider a different airline next time."
Pros: "Everything was great!"
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Cons: "Apart from the bad weather, the flight from Houston to Mexico was delayed because we were waiting for two flight attendants that were coming from another flight. The airline needs to have enough crew."
Cons: "Because of delayed flight I missed this connection flight,"
Pros: "The flight was good overall although I wish on a 5 hour plus flight there was more food for free."
Cons: "A very expensive item was stolen from my suitcase. Very unsettling. And a claim takes up to 8-10 weeks to process and no guarantee that it wil be honored."
Pros: "Boarding on time"
Pros: "Every second of the trip"
Pros: "Everything ‼️"
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"
Pros: "Glad you didn't give priority to those with other designations like priority plus etc"
Pros: "Nice service, friendly crew."
Pros: "Safe, On time Flight attendant was brilliant"
Pros: "My flight was perfect, I really enjoy it and we arrived early."
Cons: "Just clean the table tray"
Cons: "5 hour delay no good."
Airlines flying from Mexico City Federal District to Sarasota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights