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Cons: "No WiFi. Old plane"

Pros: "prompt, courteous and very professional"

Pros: "Onboard entertainment tv and movies. Free Snacks and Drinks."
Cons: "Newark airport terminal smells and is congested. Flight was delayed several times amounting to an hour delay."

Pros: "Very nice flight- no turbolance"
Cons: "There was a little delay"

Cons: "It was delayed"

Pros: "Space in seats very pleasant employees"

Pros: "The crew was excellent. Extremely good service"
Cons: "Nothing"

Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."

Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."

Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"

Cons: "Short flight (< 90 minutes) delayed by 2+ hours."

Pros: "Everything"

Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."

Pros: "I had never flown Jet Blue. It was only a 45 minute flight but it was enjoyable. Lots of leg room, friendly attentive crew, no hassle. I'd fly Jet Blue again."

Pros: "The space in the seats"

Cons: "have hearing aids and could not figureout how to turn on CC"

Pros: "Quick entry to seat and ready to go"
Cons: "Too cold, and 2 crying children the whole way here."

Pros: "Departure timing, Seat comfort, and cleanest .đ"

Pros: "Crew were very nice, snacks and drinks were very nice, good inflight entertainment."
Cons: "Our plane left 90 minutes late after sitting on the tarmac for an hour because there were NO PILOTS. Cmon. That’s absurd."

Cons: "Flight was delayed over 3 hours"

Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."

Pros: "The Dunkin Donuts coffee"

Pros: "All went well even with the slight delay. Great crew. Smooth flight."
Cons: "Can't think of anything"

Pros: "Everything's my"
Cons: "Nothing to complain about"

Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."

Pros: "From boarding to arrival the experience was very good."

Pros: "Extra legroom"

Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."

Pros: "Love the boarding, inflight service, entertainment and on time departure and arrival"
Cons: "Every thing was perfect. This kind of experience is rare in my frequent travels."

Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."

Pros: "Jet blue has friendly staff"
Cons: "We departed 1.25 hrs late."

Pros: "From beginning to end iit was made a pleasant experience by the people working ar Jetblue."
Cons: "Now that's a hard question."

Cons: "The delays is just a hassle due that I am sick person. On August 5th my flight was suppose to leave at 2:30 am didn't leave until 6:41 am that's 4 hours and ten minutes waiting in a wheel chair with no food to eat. August 19th the same situation suppose to leave at 10:45 pm didn't leave until 1 am. The crew members were terrific them trying to keep us calm."

Pros: "Very easy flight, good service."
Cons: "Baggage claim was ridiculous. Had to wait a long time for our bags because for some reason they were loaded on with a flight from Boston that arrived after the Ft Myers flight. My suitcase finally showed up and had a large black streak down the front of it."

Pros: "Flight left on time and arrived early to destination."

Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."

Cons: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."

Cons: "The flight was very delayed, but I had to wait the whole time because JetBlue will sometimes take off on time even after they emailed you about a delay. So I spent hours at the airport."

Pros: "Updates and courteous staff that carried on to work on our flight from the previous one."
Cons: "Towards the 4th and 5th delay information was confusion on why the delaying and approvals that were needed to continue the flight. Potentially a more honest and realistic delay of 4-5 hour shift initially would've been more comforting than being told 5 times our flight is delayed yet once again."

Pros: "Efficient boarding, clean & comfortable seats."

Pros: "Pilot was funny and staff was very professional."
Cons: "That boarding was backwards with the last rows going on first :-("

Pros: "The fly attendance was so nice that he even made a toy for my baby girl."

Pros: "The crew was very nice and attentive. Although the aircraft was a little dated, it was a smooth ride given the weather. The pilot was excellent."

Pros: "Jet Blue is great! Very accommodating and friendly!"

Pros: "I liked that I got a fire exit seat, but then was made to think as if I had a special duty to the stewardess who demanded my attention to this, I guess, privilege. I just wanted to go to sleep."
Cons: "Plane was 2 hours late, pretty much overshadowed everything else I didnt like."

Pros: "crew was good"
Cons: "Four hours late. asked early on what was going on told that the flight coming in was late. then was told an hour before plane arrives it'll be another hour car because maintenance crew had to check things out. LAME!"

Pros: "The best flight ever, the crew, the attention, the flight, everithing great! Even the snacks!"
Cons: "Nothing"

Pros: "Good service"
Cons: "Gate crew not given information about reason or extent of delay. Once on board there was another delay with no explanation."

Pros: "Everything else typical JetBlue great."
Cons: "Gate attendants on overly loud speakers shouting orders and other nonsense. Made for a very unpleasant experience. Not typical of JetBlue. Retrain or replace them. They had no control of the process."

Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "Smile"

Pros: "Good! No complaints, no suggestions."

Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."

Pros: "Crew very helpful and accommodating."
Cons: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."

Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"

Cons: "Delayed"

Pros: "Didn’t like security. They were rude"
Cons: "Security"

Cons: "There was a dog barking the entire time that disturbed everyone."

Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "Nothing."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."

Pros: "See Below.. Inflight WiFi Entertainment Options"
Cons: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."

Pros: "Entertainment on board"
Cons: "No service, very hard landing - many screams"

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."

Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Pros: "Weather kept them from being able to serve everyone but she did pass around cookies which was a really nice thought!"

Cons: "Tv"

Pros: "Great flight attendants and very clean"

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Pros: "That I landed safely"
Cons: "1st class was horrible."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Ditto!"
Cons: "Horribly uncomfortable on plane! Need more room!"

Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."

Cons: "Delayed two hours"

Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."

Pros: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Cons: "Nothing, great ride!"

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Cons: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"

Cons: "There delay"

Pros: "Attention to detail, truly caring for the passengers and a nice smile."
Cons: "Everything was first class and there was nothing that was actually decided that was not received."

Pros: "The crews were very friendly and everything went as planned. It was a nice flight."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything was great"
Cons: "Nothing everything was fine"

Cons: "paying extra for leg room and checked bags"

Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."

Pros: "I had my own entertainment...none on the plane. No food...just pretzels."

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "On time"
Cons: "N/A"

Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."

Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."

Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"

Pros: "Enough room in seat"

Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."

Pros: "Crew was friendly"

Pros: "It went well"
Cons: "Nothing to complain about"

Pros: "Crew was wonderful both ways."
Cons: "The flight times are much later at night."

Pros: "Great Crew! Cordial & pleasant. Have never had a bad experience flying Sun Country. Have had many national, international flights with this airline and have never been disappointed; although the seat bottoms could be a bit more comfortable. But all in all, can't be beat for service and pricing"

Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."

Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"

Pros: "Wasn't a full flight. Had an entire row to myself."
Cons: "I was trying to get my seat changed at the gate. when a young male employee cut me off twice. so he could flirt with the girl helping me."

Pros: "Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she'd been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional."

Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."

Pros: "Kind staff."
Cons: "Having to pay for the tablet to watch movies."

Pros: "On time, boarding was great and very polite crew."

Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."

Pros: "The airline was very helpful, the flight attendant were friendly and they heled me get another flight when I thought the 19th was Wednesday. So had to rebook a flight on Thursday after missing my flight on Tuesday. Great airline!!!!!!"

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "They don't nickel and dime you. Very pleasant staff."

Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."

Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."

Pros: "Great service from ticketing to crew. Crew member went out of his way to save me $20. It's the little things that count. Loved this airline!!"

Pros: "Pilot communication, 12 minute early arrival to Ft meyers and Minneapolis airline Customer service person was outstanding."

Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"

Cons: "there was no wifi"

Pros: "I liked that the pilot introduced himself and the crew and his voice was comforting. The crew was friendly. I liked my aisle seating. leg room was great for me."
Cons: "This had nothing to do with the flight itself but the video players are rather expensive. I paid the $8 for one the first flight but I refused to pay again on the second flight. So I had no entertainment on from Minneapolis to JFK. I bought my own meal onto the plane. Also the ground crew in Minneapolis seemed unorganized during boarding."

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "They were very helpful in assisting us. Excellent customer service. I will fly Sun Country air again."
Cons: "Nothing. I liked every."

Cons: "They board early!"

Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"

Pros: "The staff was very nice."
Cons: "I did not like that I could not select my seat kin advance. Unless of course I wanted to pay up for a higher price seat. Stop the games. Satisfy the customer."

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "Everything went to plan and the staff was cheerful and welcoming!"

Pros: "Everyone on sun country was so friendly! I had a pretty tight seat spot in the back and got asked to move to first before we took off. As a member of the National Guard, I really appreciated that! Everything was great."

Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"

Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"

Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."

Pros: "Yes very good flight"
Cons: "Everything was good!"

Pros: "Great service."
Cons: "Later departure"

Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."

Pros: "The seat assignments and boarding were very easy to handle."
Cons: "The plane was noisy but may have been due to the air conditioner that was running full blast making the plane freezing."

Pros: "That I was accommodated to sit with a friend at the last minute."

Cons: "Kayak does not direct sun country customers to select seats when booking - at 24 hour checking it is too late to select seats making it impossible to get a boarding pass in advance"

Pros: "This was my first time flying with Sun Country and it was a very comfortable flight. The crew was incredibly nice."

Cons: "Over crowded. Wanted at least 25 passengers to surrender carry one for checked, otherwise departure would be delayed. Really??!!"

Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"

Cons: "No conplimentary snacks like peanuts pretzels or cookies. No built in screens. Have to pay for personal video players."

Pros: "Kind crew."

Pros: "Seat cramped"

Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"

Pros: "no"
Cons: "on time departure"

Pros: "Was not long enough"

Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"

Pros: "It was 3 hours delayed"
Cons: "Fly in time"

Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."

Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."

Pros: "Great service!!!"
Cons: "I couldn’t finish the free in air entertainment. My flight was to short. :)"

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."

Pros: "Perfect from start to finish"

Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("

Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."

Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."

Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "Smooth and easy flight."

Cons: "Food was not good at all."

Cons: "It was not British airline but was contracted to American airline. It lacked class."

Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."

Pros: "Nothing"
Cons: "Lost connection"

Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"

Pros: "Nothing"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."

Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."

Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."

Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."

Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."

Cons: "Checkin"

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."

Pros: "The flight minus was very fast, 26 minutes"
Cons: "N/A"

Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."

Pros: "Crew was nice"
Cons: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"

Pros: "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
Cons: "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"

Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."

Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."

Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."

Cons: "Long delay at departing airport due to no flight crew"

Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."

Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."

Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"

Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."

Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"

Pros: "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."

Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."

Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"

Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."

Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."

Cons: "Everything"

Pros: "Easy boarding"
Cons: "A little Snack"

Cons: "No help with the Coronavirus bs. Customer service blows"

Cons: "Temp in the cabin was a little chilly but not totally uncomfortable"

Cons: "Two hour delay"

Pros: "This crew was amazing"
Cons: "The seats are very hard."

Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."

Cons: "Seats are uncomfortable after about 40 minutes. Very cramped."

Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."

Pros: "It was good quality for the price."

Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."

Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."

Pros: "The crew was the best on any flight I have been on. Love their jokes."

Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"

Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"

Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"

Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"

Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."

Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."

Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"

Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."

Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."

Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"

Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."

Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"

Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"

Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."

Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."

Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."

Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."

Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."

Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."

Pros: "Flight was on time, the cabin attendants were courteous, and the flight captain kept us informed."

Pros: "New plane!"
Cons: "Boarded too early!"

Cons: "Allegiant needs to put more than just school bus seats in their aircraft."

Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."

Pros: "Great flight!"
Cons: "Price, service"

Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."

Cons: "No issues"

Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."

Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."

Pros: "Good for Domestic travels"

Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."

Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."

Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."

Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."

Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"

Pros: "Flight attendants were very kind."