I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
We were put on standby for our connecting flight - how is that even possible??? I fly a LOT internationally and NEVER had that happen. Overbooking, yes, but not on standby, not when I paid for the ticket in advance!!! Very upsetting.
The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,
There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
Construction crews outside GDL makes it crucial to leave early for the airport. Many passengers lost their flight due to the traffic. Even though the airline delayed boarding for this very reason. Crew very accommodating. *****
Domestic flight delayed by 4 hours with little follow up or information to clients. On top of that my daughters baby stroller got broken even when we delivered it at the airplane gate. Not flying them again!
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